Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent beachfront location
Friendly, attentive and professional staff
Great food and lovely restaurant
Well-kept grounds and pleasant beach bar/under-tree seating
Authentic Jamaican atmosphere
Comfortable junior suite option
Helpful security and welcoming environment
Generally clean outdoor facilities
Cons:
Mould, damp smells and slow housekeeping response on some room stays
Some rooms are very small/closet-like with dated fixtures
Food and drinks often perceived as expensive
Weak or nonexistent in-room WiFi for some rooms
Limited complimentary breakfast variety reported
Smokers on the beach and occasional slow restaurant payment processing

Categories

Cleanliness
7.8
Mixed reports: several guests praised overall cleanliness and outside bathrooms, but there are specific negative incidents (mould on bathroom ceiling, damp/musty smells, a live waterbug, and slow/required repeated requests for cleaning) that lowered this score.
Service
9.8
Strongly positive: numerous mentions of friendly, attentive and professional staff, welcoming team and helpful security. A few service lapses noted (e.g., a silent cleaner, slower restaurant payment processing), but overall service is a standout.
Location
10
Consistently excellent: beachfront location, very close distance to the beach, easy access to nearby dining and attractions — repeatedly described as a major highlight.
Room Quality
7.9
Mixed: junior suite described as large and updated, while other rooms were criticised as very small, damp-smelling or with dated fixtures; plumbing and furniture inconsistencies reported.
Amenities
8.2
Generally good (beach bar, pleasant grounds, outside bathroom cleanliness), but some guests reported poor in-room WiFi and limited complimentary breakfast offerings, which moderately reduced the score.
Value for Money
8
Mixed value: property comfort and service are praised, but several guests noted that food and drinks are pricey and that the free breakfast offering felt limited, affecting perceived value.
Food and Beverage
9
Mostly positive: multiple guests called the food great/delicious and the restaurant lovely; however, repeated comments about expensive prices temper the rating slightly.
Overall Experience
9.7
Overall very favorable: many guests described a wonderful, authentic Jamaican experience, would return and recommended the property despite occasional issues with rooms or service delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:41

Property Description

Conveniently Located Oasis

Beachside Relaxation: Enjoy the serene Seven-Mile Beach and take a dip in our large outdoor pool.

Culinary Delights: Indulge in international dishes at our seaside restaurant and savor American-style food at The Beach Bar and Grill.

Ultimate Relaxation: Unwind in our hot tub, have a blast at the adult pool, or enjoy a family-friendly swim in our lush gardens.

Book now to experience the perfect blend of comfort and luxury at Coco La Palm!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBJ

Location

Guest Reviews

8.8
Based on 1032 reviews
Cleanliness: 7.8
Service: 9.8
Location: 10
Room Quality: 7.9
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.7
M
Marlise • family_with_children • us
8
Love the resort and location!
Pros:

Had breakfast daily and it was good.

Cons:

The 10% fees times 2 and the other fee is getting out of control. We are other places to not have all those fees.

2026-09-11 • via Nuitee
B
Bernal • solo_traveller • ec
9
Pros:

Ubicación. La seguridad por parte de Security de la playa, muy limpio

Cons:

La mala atención del personal del bar hacia el turista latino, nuestra habitación era muy oscura.

2026-09-08 • via Nuitee
M
Marcela • couple • cl
6
Tranquila
Pros:

Que estuviera frente a la playa

Cons:

El desayuno, la comida

2026-09-07 • via Nuitee
S
Shadae • couple • jm
9
2026-09-06 • via Nuitee
A
Alexandre • solo_traveller • br
10
Pros:

Melhor localização de Negril, funcionários atenciosos, boas instalações, pé na areia, café da manhã continental muito bom.
Recomendo 100% .

Cons:

Nada relevante.

2026-09-06 • via Nuitee
A
Allen • family_with_children • jm
9
Everything was good, will definitely be back…
Pros:

Food was great, the workers were very friendly. Costumer service was awesome.

Cons:

I wish the room had a microwave…

2026-09-06 • via Nuitee
C
Cassandra • couple • us
8
I would return if I get a discount price in the future
Pros:

The property was beautiful

Cons:

It was too far from the town of Negril and everything costs a lot.

2026-09-03 • via Nuitee
D
Daunte • couple • jm
8
2026-09-02 • via Nuitee
R
Romano • family_with_children • jm
7
2026-09-02 • via Nuitee
N
Norman • couple • us
8
Satisfied.
Pros:

The food was excellent; the beach was also. This is a nice and cozy get away, with an atmosphere that allows for relaxation. A few refinements with interior of rooms could be helpful along with a few games and affordable activities.

Cons:

It needs a few activities.

2026-09-01 • via Nuitee
W
Warren • couple • us
9
Beautiful grounds, rooms, food and staff!!
Pros:

Beautiful rooms and grounds and friendly staff!!! Johnson is the best!!!

Cons:

Weak drinks! Ventured to other hotel bars!! Good pours!!!! Good value!!

2026-08-31 • via Nuitee
V
VENNA • couple • us
10
I am definitely planning my next visit there, enjoy the resort to the T
Pros:

Everything, the environment and staff are beautiful and professional

Cons:

The ambience and greenery

2026-08-30 • via Nuitee
H
Howard • solo_traveller • gb
7
I like the hotel and the people but I’m very unhappy with Booking.com for taking money and offering something and don’t
Pros:

The property spacious and clean, nice place to be.

Cons:

I paid extra for breakfast but on arrival I’d to pay for eggs and anything else that I had apart from fruits and coffee. I’m very disappointed and dissatisfied that booking.com could sell customers something take money and don’t deliver.

2026-08-29 • via Nuitee
D
davina • family_with_children • us
8
location was great Rite on The Beautiful Beach!! Beachfront property
Pros:

Breakfast Was Good, food was fresh, Servers where great, Cluadette went above as a server 👌

Cons:

Rooms need some modern fixing!! Place is a little dated, but overall the place was good

2026-08-24 • via Nuitee
J
Javiera • couple • cl
10
2026-08-23 • via Nuitee
W
Weise • solo_traveller • jm
5
2026-08-23 • via Nuitee
T
Tashina • solo_traveller • jm
6
2026-08-22 • via Nuitee
K
Kevin • extended_group • gb
9
I was just wondering that I should have stayed more night than the 3 nights.
Pros:

Everything

Cons:

N/A

2026-08-22 • via Nuitee
C
Cyville Martin • extended_group • jm
8
2026-08-21 • via Nuitee
E
Eli • solo_traveller • us
10
2026-08-20 • via Nuitee