Kyriad Hotel Meaux

Our stay began on a positive note as we arrived to celebrate three special birthdays—my mother’s, my son’s, and my best friend’s. Upon check-in, the receptionist informed us that, in order to keep us all on the same floor, one of our rooms would be upgraded from a two-bedroom to a three-bedroom. I clarified the change and was reassured that everything would be handled on their end, including coordination with Booking.com. We proceeded with payment based on that understanding.

Unfortunately, later that evening, we were approached by a supervisor who confronted us about the situation in an unprofessional and accusatory manner. He insisted that we needed to pay for the additional room, claiming that we had requested the upgrade—which is simply not true. We had confirmed the arrangement prior to payment and trusted the staff’s assurance that everything was in order.

As someone who works in the service industry, I understand that when a mistake originates from the establishment, it is their responsibility to resolve it—not the guest’s. This interaction was disappointing and overshadowed what should have been a celebratory trip.

That said, I do want to highlight that the dinner service was excellent, and the restaurant staff were truly wonderful. Unfortunately, the lack of professionalism and hospitality from the front desk staff left a lasting negative impression. - add in that the supervisor cornered us as we were going out to celebrate my best friend’s birthday. That he attempted to guilt trip us that they receptionist would bear the financial burden of the mistake. He got more and more aggressive as the conversation went on.

Our stay began on a positive note as we arrived to celebrate three special birthdays—my mother’s, my son’s, and my best friend’s. Upon check-in, the receptionist informed us that, in order to keep us all on the same floor, one of our rooms would be upgraded from a two-bedroom to a three-bedroom. I clarified the change and was reassured that everything would be handled on their end, including coordination with Booking.com. We proceeded with payment based on that understanding.

Unfortunately, later that evening, we were approached by a supervisor who confronted us about the situation in an unprofessional and accusatory manner. He insisted that we needed to pay for the additional room, claiming that we had requested the upgrade—which is simply not true. We had confirmed the arrangement prior to payment and trusted the staff’s assurance that everything was in order.

As someone who works in the service industry, I understand that when a mistake originates from the establishment, it is their responsibility to resolve it—not the guest’s. This interaction was disappointing and overshadowed what should have been a celebratory trip.

That said, I do want to highlight that the dinner service was excellent, and the restaurant staff were truly wonderful. Unfortunately, the lack of professionalism and hospitality from the front desk staff left a lasting negative impression. - add in that the supervisor cornered us as we were going out to celebrate my best friend’s birthday. That he attempted to guilt trip us that they receptionist would bear the financial burden of the mistake. He got more and more aggressive as the conversation went on.

Our stay began on a positive note as we arrived to celebrate three special birthdays—my mother’s, my son’s, and my best friend’s. Upon check-in, the receptionist informed us that, in order to keep us all on the same floor, one of our rooms would be upgraded from a two-bedroom to a three-bedroom. I clarified the change and was reassured that everything would be handled on their end, including coordination with Booking.com. We proceeded with payment based on that understanding.

Unfortunately, later that evening, the situation escalated in a very upsetting way. As we were heading out to celebrate my best friend’s birthday, a supervisor approached and effectively cornered us. His manner was unprofessional, accusatory, and increasingly aggressive. He insisted that we needed to pay for the additional room, claiming that we had requested the upgrade—which is simply not true.

Despite our explanation that the arrangement had been confirmed prior to payment, he attempted to guilt-trip us by saying that the receptionist would personally bear the financial consequences of the mistake. This was extremely inappropriate and uncomfortable. He also refused to allow me to call the rest of our group to discuss the situation and physically blocked our way from leaving, pressuring us to pay additional fees (including a breakfast charge) on the spot.

As someone who works in the service industry, I understand that when a mistake originates from the establishment, it is their responsibility to resolve it—not the guest’s. This interaction was deeply disappointing and overshadowed what should have been a joyful and celebratory trip.

Our stay began on a positive note as we arrived to celebrate three special birthdays—my mother’s, my son’s, and my best friend’s. Upon check-in, the receptionist informed us that, in order to keep us all on the same floor, one of our rooms would be upgraded from a two-bedroom to a three-bedroom. I clarified the change and was reassured that everything would be handled on their end, including coordination with Booking.com. We proceeded with payment based on that understanding.

Unfortunately, later that evening, we were approached by a supervisor who confronted us about the situation in an unprofessional and accusatory manner. He insisted that we needed to pay for the additional room, claiming that we had requested the upgrade—which is simply not true. We had confirmed the arrangement prior to payment and trusted the staff’s assurance that everything was in order.

As someone who works in the service industry, I understand that when a mistake originates from the establishment, it is their responsibility to resolve it—not the guest’s. This interaction was disappointing and overshadowed what should have been a celebratory trip.

That said, I do want to highlight that the dinner service was excellent, and the restaurant staff were truly wonderful. Unfortunately, the lack of professionalism and hospitality from the front desk staff left a lasting negative impression. - add in that the supervisor cornered us as we were going out to celebrate my best friend’s birthday. That he attempted to guilt trip us that they receptionist would bear the financial burden of the mistake. He got more and more aggressive as the conversation went on.

Our stay began on a positive note as we arrived to celebrate three special birthdays—my mother’s, my son’s, and my best friend’s. Upon check-in, the receptionist informed us that, in order to keep us all on the same floor, one of our rooms would be upgraded from a two-bedroom to a three-bedroom. I clarified the change and was reassured that everything would be handled on their end, including coordination with Booking.com. We proceeded with payment based on that understanding.

Unfortunately, later that evening, we were approached by a supervisor who confronted us about the situation in an unprofessional and accusatory manner. He insisted that we needed to pay for the additional room, claiming that we had requested the upgrade—which is simply not true. We had confirmed the arrangement prior to payment and trusted the staff’s assurance that everything was in order.

As someone who works in the service industry, I understand that when a mistake originates from the establishment, it is their responsibility to resolve it—not the guest’s. This interaction was disappointing and overshadowed what should have been a celebratory trip.

That said, I do want to highlight that the dinner service was excellent, and the restaurant staff were truly wonderful. Unfortunately, the lack of professionalism and hospitality from the front desk staff left a lasting negative impression. - add in that the supervisor cornered us as we were going out to celebrate my best friend’s birthday. That he attempted to guilt trip us that they receptionist would bear the financial burden of the mistake. He got more and more aggressive as the conversation went on.

Rien a voir avec les photos, la chambre est dégradée . Les photos ne sont pas a jour. L'hygiène de la salle de bain a revoir yavais plein de poils au sol. La tête de lit était abîmée. La chambre ne ressemble pas dutout à la photo

La colazione un po' scarsa