Americas Best Value Inn West Frankfort

Hotels
America Best Value Inn
7.3 (269 reviews)
1001 Factory Outlet Boulevard , West Frankfort , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Pet-friendly
Comfortable beds
Cons:
Cleanliness issues
Rude staff

Categories

Cleanliness
5.76
Multiple mentions of dirty rooms and insect bites indicate significant issues with cleanliness.
Service
8.23
Mixed experiences; some found the staff friendly, while others reported rudeness.
Location
8.77
Location noted as convenient with easy access.
Room Quality
7.22
Rooms described as comfortable but some had significant issues like bed bugs.
Amenities
6.75
Limited amenities mentioned; breakfast options were basic, and some items were missing.
Value for Money
7.71
Fair correlation to price; some guests felt the quality matched the cost.
Food and Beverage
6.26
Breakfast options limited, only basic continental without protein.
Overall Experience
7.73
Guests had mixed experiences, with significant complaints impacting the overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:00

Property Description

Convenient Location
Situated off I-57 and Highway 149 in West Frankfort, Illinois, our hotel is just a stone's throw away from the Factory Outlet Mall, perfect for shopping enthusiasts.

Comfortable Accommodations
Each room at Americas Best Value Inn West Frankfort is equipped with a microwave, refrigerator, cable TV, and a seating area, ensuring a cozy stay for all our guests.

Convenient Amenities
Enjoy the convenience of laundry facilities, a 24-hour front desk, and complimentary parking during your stay with us.

Book your stay now at Americas Best Value Inn West Frankfort for a delightful and hassle-free experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Location

Guest Reviews

7.3
Based on 269 reviews
Cleanliness: 5.76
Service: 8.23
Location: 8.77
Room Quality: 7.22
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 6.26
Overall Experience: 7.73
M
Miller couple us
5
2026-08-31 via Nuitee
H
Hajek solo_traveller us
3
Pros:

My first two nights of the stay was great

Cons:

On my third day that I was there I went down and spoke to the lady at the front desk and explained to her that I was waiting for my family to send me money to pay for another night my husband had just passed away and I didn't want to be at home the lady was very rude to me at that point and I didn't really appreciate it I will never stay at this hotel again

2026-08-05 via Nuitee
S
Stephanie couple us
7
2026-07-23 via Nuitee
E
Eva family_with_children es
1
Be aware of bed bugs 👀
Pros:

The location was good, gas station, and gay food areas

Cons:

The smell was terrible, humid like sewage. The pillows were so flat, requested extra but they didn’t want to give any, only 1 bar soap. Next morning I woke up with bites, so I went to talk to the receptionist and showed her, obviously she denied it, but didn’t do anything about it. She apologized and the end but not discounted price or anything and btw there is no breakfast. Just coffee.

2026-07-20 via Nuitee
C
Carle solo_traveller us
1
2026-07-03 via Nuitee
P
Pam couple us
7
Very quiet and staff was very help full
Pros:

It was very quiet and the staff helped us by giving us a room so we can keep an eye on our motorcycles.

Cons:

Little out dated, but not to bad

2026-06-24 via Nuitee
N
Nicole couple us
7
2026-06-15 via Nuitee
F
Franche couple us
7
2026-06-09 via Nuitee
J
Jerry solo_traveller us
5
2026-05-20 via Nuitee
J
Jose solo_traveller us
10
Pros:

Good customer service 👍

Cons:

The price was very good

2026-05-18 via Nuitee
A
ally couple us
1
not worth it drive the extra couple miles & go to marion or carbondale better quality for less $
Pros:

the room was spacious . good water pressure. wifi was ok . but that's about it for positive things and that's pushing it lol

Cons:

the guy at the front claimed i had stayed there the night before & that i had no choice but to be switched from a non smoking room to a smoking room . i do not smoke & i told him that & asked why . he told me i stayed there the night before and i was smoking when i did . i told him he had me confused with someone else and he gave me the smoking room even after i made it clear what he stated was not true . he was very rude . my " suite " didn't have a working handle/lock . could've been pushed through with no effort at all which i didn't like . the hot tub is not easily accessible if you are older or disabled i do not recommend, as you have to climb up on the concrete then down into the tub with no steps , rails , stools , bars or anything to pull/hold onto . there's suppose to be breakfast but never is anything down there sometimes if you're lucky a banana or some dry cereal . lock your cars cause the wandering crackheads are all over this place walking around the lot n build all hours of the night . they prop the doors with trash cans , rocks , etc to get back in when they want w no room key .

2026-04-27 via Nuitee
T
Terry family_with_children us
8
Pros:

Friendly staff and a good night stay for a good value.

2026-03-29 via Nuitee
K
Karina couple us
10
2026-03-28 via Nuitee
K
Karina family_with_children us
10
2026-03-28 via Nuitee
B
ben solo_traveller us
7
2026-03-17 via Nuitee
B
Bryanna family_with_children us
10
Pros:

The staff was very friendly and the hotel was very quiet and peaceful.

Cons:

I enjoyed everything about my stay.

2026-03-17 via Nuitee
J
Joshua couple au
4
2026-03-17 via Nuitee
D
Denise family_with_children us
4
Has potential
Pros:

Well, this place has good potential but you may have to check for mice. You may have to ask them to clean the room again and change the sheets before you enter for the night. I got the hot tub room.

Cons:

Signs of mice in the room. (Dropping)

2026-03-07 via Nuitee
H
Harris family_with_children us
10
2026-01-28 via Nuitee
A
Austin couple us
1
It was good until I woke up the next day covered in bedbug bites stayed in room 222
Pros:

The property was good

Cons:

That I had bed bug bites the next day when I woke up

2026-01-19 via Nuitee