The Rutland Hotel

Hotels
8.5 (874 reviews)
19-23 Palace Terrace, Queens Promenade , Douglas , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Lovely breakfast
Helpful staff
Cons:
Rude staff
Room issues (musty carpets, shabby furniture)

Categories

Cleanliness
8.21
Generally clean, with few mentions of cleanliness issues such as musty smells and shabby furniture in some rooms.
Service
9.18
Most reviews reflected positive experiences with staff, although there were a few mentions of rude behavior.
Location
9.22
Consistently praised for its excellent location and views.
Room Quality
7.17
Mixed reviews on room quality, with some rooms reported as old or with inadequate features like musty carpets.
Amenities
8.2
Regular amenities mentioned positively, though some specific facilities like TV size were criticized.
Value for Money
8.16
Considered decent, particularly for a budget option, though some felt room quality did not match price.
Food and Beverage
9.21
Highly rated breakfast with positive notes on quality and service.
Overall Experience
8.68
Overall, guests enjoyed their stay with noted drawbacks that didn't significantly impact their enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:58

Property Description

Panoramic Views and Convenient Location
Located on the scenic Queens Promenade, The Rutland Hotel offers breathtaking panoramic views across Douglas Bay. Just a short drive from the ferry terminal and a seafront stroll to the town centre, our elegant building provides the perfect blend of serenity and convenience.

Comfort and Convenience
Each room at The Rutland Hotel is equipped with 24-hour room service, free Wi-Fi, flat-screen satellite TV, and tea/coffee facilities. The en-suite bathrooms feature a shower, bath, and a hairdryer, ensuring a comfortable stay. Some rooms even offer stunning sea views for a truly memorable experience.

Delicious Dining and Relaxation
Indulge in a full breakfast at Restaurant 21 or savor daily meals made with locally sourced ingredients. Unwind in our comfortable bar and lounge, offering a relaxing atmosphere for guests to enjoy. Experience the best of Isle of Man's sights within easy reach, making The Rutland Hotel your ideal choice for a memorable stay.

To book your stay and experience luxury by the bay, visit our website or call us today.

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £6.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 874 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.68
L
lucinda • solo_traveller • gb
8
Pros:

Very friendly staff .. breakfast had great variety . Bus and tram stop outside hotel.

2026-07-04 • via Nuitee
D
David Wyatt • solo_traveller • gb
9
2026-07-03 • via Nuitee
M
Mauro Giulio • couple • it
7
Pros:

Posizione camera vista mare

Cons:

Camera con poca aereazione finestre bloccate apribili solo in parte in bagno non apribile e con il caldo di giugno anche a man vi lascio immaginare di giorno

2026-07-03 • via Nuitee
B
Bryan O'Neill • solo_traveller • gb
10
Little getaway
Pros:

Budget hotel but a Premier experience !!

Cons:

Lift is far too small 😔

2026-07-03 • via Nuitee
G
Gail • couple • gb
10
Lovely clean and comfortable hotel .
Pros:

The property was lovely and clean, comfortable beds and the breakfast and bar snacks were excellent . The staff were extremely helpful and very friendly, we will definitely come back here

2026-06-30 • via Nuitee
S
Susan • solo_traveller • gb
8
This is a clean and comfortable hotel in an excellent position.
Pros:

The top floor room was spotless and from its position at the front of the hotel had a lovely view along the promenade with the sound of the sea at night. Inside, the hotel was very quiet with no noise travelling from other rooms. The breakfast offered lots of choice.

Cons:

This is an old building with wonky floors, which also means the furniture, including the bed, is on a slant in places.

2026-06-29 • via Nuitee
S
Stephen • couple • gb
8
Pros:

The location and friendliness

Cons:

The lift

2026-06-28 • via Nuitee
L
Liz • solo_traveller • nz
10
Loved the Rutland
Pros:

Great location.
Lovely clean hotel.
Sharon was an amazing host/réceptionnist so helpful and friendly. Couldn't have been more helpful over a tricky situation

Cons:

Nothing

2026-06-26 • via Nuitee
C
catherine • family_with_children • gb
6
Pleasant Hotel was clean. Staff were pleasant and helpful.
Pros:

Location.

Cons:

Looked tired from the outside

2026-06-26 • via Nuitee
C
Catherine • solo_traveller • nz
9
Pros:

Rooms were great, views of the ocean was wonderful.
Breakfast was awesome.
Location was the best

Cons:

It was all good

2026-06-25 • via Nuitee
C
Cinzia • solo_traveller • it
9
2026-06-25 • via Nuitee
Q
Quayle • solo_traveller • im
8
2026-06-25 • via Nuitee
M
Matthew • extended_group • ca
9
2026-06-24 • via Nuitee
J
Jo • family_with_children • gb
9
Pros:

Spacious rooms and a great sea views

Cons:

Very small lift only fit 2 people in

2026-06-23 • via Nuitee
S
Sue • family_with_children • gb
8
Enjoyed our stay at The Rutland.
Pros:

Was in a good location and there was a group of us with ages ranging from 12 weeks to 87 years. Ideally situated for the activities we had planned.
All the staff here were AMAZING. They could not have been any more welcoming or helpful - thank you.

2026-06-23 • via Nuitee
R
Richard • couple • gb
8
Great stay
Pros:

Overall great stay

Cons:

Steep steps into hotel very narrow corridors awkward with cases

2026-06-23 • via Nuitee
T
terence • couple • gb
8
THE TRANSPORT IN THE I.O.M IS JUST GREAT SO EASY TO USE HOP ON AND OFF WITH A CARD TRAINS AND BUS
Pros:

ALL MEALS WERE OK ROOM NICE AND BIG AND ALL STAFF WERE JUST WERE WONDERFUL

Cons:

WE WERE OK FOR THE FIRST THREE DAYS, THEN YOU HAD 3 COACHES BOOKING IN WHICH DID GIVE US A BIT OF A PROBLEM WITH THE LIFT AS VERY SMALL. AS WE CAN NOT DO STAIRS AS WE HAVE MOBILITY PROBLEMS AND THE STEPS TO COME INTO THE HOTEL CAUSE US MAJOR PROBLEMS AS WE USE WALKERS WHEN OUT AND ABOUT

ANOTHER PROBLEM WE HAD WAS WITH THE BATH HAVING TO GET INTO IT TO HAVE A SHOWER AS YOUR HAND RAIL IS TO LOW IT WAS A GOOD JOB WE HAD A STICK ON HAND RAIL TO PUT HIGHER WITH OUT IT WE WOULD NOT HAVE BEEN ABLE TO HAVE A SHOWER IF AND WHEN I BOOK WE MUST MAKE SURE I'S HAS A WALK IN SHOWER.

2026-06-22 • via Nuitee
G
Gary • solo_traveller • gb
8
Lovely hotel with reasonable rates and a great breakfast.
Pros:

Great breakfast, on the front with lovely views o the sea.

Cons:

A good 20 minute walk back and forth into town

2026-06-22 • via Nuitee
S
Stephen • solo_traveller • gb
10
This was my second stay at the Hotel and I am already planning a further visit in a couple of weeks
Pros:

Everything! Hotel great, comfy rooms that were nice and clean, amazing breakfast and staff friendly.

Cons:

If I wanted to be picky, I would say there were a lot of narrow corridors, whilst the signage and room numbering was a tad confusing.

2026-06-21 • via Nuitee
A
Andrei • couple • gb
10
2026-06-20 • via Nuitee