The Rutland Hotel

Hotels
8.5 (765 reviews)
19-23 Palace Terrace, Queens Promenade , Douglas , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
See all facilities

Review Highlights

Pros:
Great location
Lovely breakfast
Helpful staff
Cons:
Rude staff
Room issues (musty carpets, shabby furniture)

Categories

Cleanliness
8.21
Generally clean, with few mentions of cleanliness issues such as musty smells and shabby furniture in some rooms.
Service
9.18
Most reviews reflected positive experiences with staff, although there were a few mentions of rude behavior.
Location
9.22
Consistently praised for its excellent location and views.
Room Quality
7.17
Mixed reviews on room quality, with some rooms reported as old or with inadequate features like musty carpets.
Amenities
8.2
Regular amenities mentioned positively, though some specific facilities like TV size were criticized.
Value for Money
8.16
Considered decent, particularly for a budget option, though some felt room quality did not match price.
Food and Beverage
9.21
Highly rated breakfast with positive notes on quality and service.
Overall Experience
8.68
Overall, guests enjoyed their stay with noted drawbacks that didn't significantly impact their enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:58

Property Description

Panoramic Views and Convenient Location
Located on the scenic Queens Promenade, The Rutland Hotel offers breathtaking panoramic views across Douglas Bay. Just a short drive from the ferry terminal and a seafront stroll to the town centre, our elegant building provides the perfect blend of serenity and convenience.

Comfort and Convenience
Each room at The Rutland Hotel is equipped with 24-hour room service, free Wi-Fi, flat-screen satellite TV, and tea/coffee facilities. The en-suite bathrooms feature a shower, bath, and a hairdryer, ensuring a comfortable stay. Some rooms even offer stunning sea views for a truly memorable experience.

Delicious Dining and Relaxation
Indulge in a full breakfast at Restaurant 21 or savor daily meals made with locally sourced ingredients. Unwind in our comfortable bar and lounge, offering a relaxing atmosphere for guests to enjoy. Experience the best of Isle of Man's sights within easy reach, making The Rutland Hotel your ideal choice for a memorable stay.

To book your stay and experience luxury by the bay, visit our website or call us today.

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £6.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 765 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.68
S
Steve • solo_traveller • gb
9
2026-03-19 • via Nuitee
D
Darren • couple • gb
7
2026-01-19 • via Nuitee
C
Christopher • couple • us
10
The Rutland is an updated historic charmer!!
Pros:

Having researched IOM for several years, we found the Rutland to be everything we hoped for. The seafront hotel is everything Douglas! It is clean and comfortable, updated without losing its historic charm. The breakfast buffet provided everything to prepare us for the convenient bus service right outside that took us all across the island. We will not hesitate to book again when we return!

Cons:

Nothing to dislike!

2026-01-19 • via Nuitee
C
Christopher • family_with_children • gb
8
Would deffo stay again!
Pros:

The hotel was clean, comfortable and excellent breakfast,

Cons:

Brilliant stay,, only complaint would be was the room at night was roasting and no heating on,, windows open and still roasting,, breakfast room the same roasting,

2026-01-19 • via Nuitee
J
Joseph • family_with_children • gb
10
Pros:

Clean, with great views. Good sized bathroom

2026-01-19 • via Nuitee
A
Aakash • extended_group • gb
8
pleasant stay
Pros:

the room was really nice. Wish there air conditioning as well.

Cons:

no air con

2026-01-19 • via Nuitee
B
Breeanna • couple • au
7
2026-01-19 • via Nuitee
M
Maureen • family_with_children • gb
7
Pros:

Location was great and the breakfast was excellent.

Cons:

Needed a softer mattress.

2026-01-19 • via Nuitee
J
Joanna • family_with_children • gb
9
2026-01-19 • via Nuitee
G
Gavin • extended_group • gb
8
Pros:

Location, breakfast was very good.

Cons:

Only 1 very small lift.

2026-01-19 • via Nuitee
R
Richard • extended_group • gb
9
Will stay again for sure
Pros:

Fantastic breakfast, nice lady staff

2026-01-19 • via Nuitee
L
Linda • couple • gb
8
Really enjoyed IOm and would return
Pros:

Breakfast was good. Food could have been kept a little hotter. Room was comfortable and serviced when requested. Staff were helpful and pleasant.

Cons:

Food could have been hotter. Website for menu not been changed since Tt races and didn’t reflect what was on offer - not much choice and again could have been hotter. Location a little out of the way with not many restaurants but good bus service. Room being at rear/ side of building a little noisy from machinery when windows open.

2026-01-19 • via Nuitee
P
Philosophia Loemongga • solo_traveller • nl
8
2026-01-19 • via Nuitee
I
Ieva • extended_group • gb
8
Nice staff. Clean Room.
Pros:

Everything was nice and clean.

Cons:

There wasn't room service.

2026-01-15 • via Nuitee
I
Ian • family_with_children • gb
8
A very enjoyable stay on the Isle of Man
Pros:

Friendly Staff

Cons:

They served horrible instant coffee for breakfast, plus they could make the steps up to the hotel safer

2026-01-15 • via Nuitee
J
Jan • family_with_children • gb
8
Would have been great if we had a sea view but we were disappointed with looking onto another hotel.
Pros:

Breakfast was good.

We did not like the fact that qe were looking onto a wall - it felt really chlostraphobic as we had no view of the outside at all.

Cons:

We were looking onto a wall which was very close to our window so we felt very hemmed in. It was in a lovely location but we could not see anything. It was also noisy - maybe an extractor fan or something.

2026-01-15 • via Nuitee
T
Thomas • couple • gb
9
Pros:

Basic faculties but great stay. Great location and views

Cons:

Staff were quite rude.

2025-11-23 • via Nuitee
T
Takumi • couple • jp
8
2025-11-19 • via Nuitee
S
Shimon • extended_group • gb
5
Decent bed & breakfast and cheap
Pros:

Check in was OK and we knew considering what we were paying that this would be what we would get. Shower was good. If a humble bed and breakfast is what you are looking for then this is your spot

Cons:

The room and hotel smelled quite bad and the room looks old and tired. Our room had a very musty carpet and windows which didnt fully close, and a tiny TV around 3 miles away from the bed. Parking is quite difficult and nearest we found was around 500m to the hotel.

2025-11-16 • via Nuitee
B
Brenda • couple • gb
10
2025-11-16 • via Nuitee