The Chesterhouse

Hotels
8.1 (1004 reviews)
37-42 Loch Promenade , Douglas , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Small rooms
Inconsistent food quality
Noise disturbances

Categories

Cleanliness
7.75
The room we were put in was very small and a bit claustrophobic.
Service
8.75
The staff were friendly and helpful throughout the stay.
Location
8.85
Excellent location opposite the beach and near restaurants.
Room Quality
7.45
Rooms were small, and some had issues with heating.
Amenities
7.95
Basic amenities were satisfactory including breakfast options.
Value for Money
7.85
Prices were considered high for the quality of the rooms.
Food and Beverage
7.95
Breakfast options were good, but the dinner quality was hit and miss.
Overall Experience
8.25
Overall, a solid stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:30

Property Description

Comfortable Accommodation and Modern Facilities
Experience comfortable en suite rooms equipped with modern amenities for a relaxing stay by the seafront.

Convenient Location
Located in Douglas, enjoy easy access to the city's shopping area, bars, and restaurants, all within walking distance from the hotel.

Amber Lounge Bar and Dining
Unwind at the Amber lounge bar and dining room offering a great selection of drinks and popular dishes. Join the lively weekend nights at the second bar area for a fun experience.

To book your stay at our seafront hotel with modern amenities and a vibrant atmosphere, contact us now!

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £6.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1004 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.85
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.85
Food and Beverage: 7.95
Overall Experience: 8.25
G
Gretta • extended_group • ie
8
2026-01-19 • via Nuitee
S
Sean • couple • gb
10
We struck lucky with this hotel. If we ever come back to the IoM would book here again no doubt.
Pros:

Friendly staff across the board. The hotel has a nice welcoming feel to it. The breakfast was top notch, loads of choice and excellent quality food.

Cons:

Nothing to be picky about with this hotel. If you're paying £500 a night then you are justified in expecting something out of this world. I've stayed in literally 100s of hotels throughout the UK with work and the Chesterhouse is right on the money.

2026-01-19 • via Nuitee
I
Iromie • family_with_children • lk
9
Pros:

Excellent place with excellent view. Very clean and staff members are kind .
Walking distance to the port as well as to the town.

2026-01-19 • via Nuitee
E
Elaine • family_with_children • ie
8
Very enjoyable.
Pros:

The breakfast was lovely with a nice variety of food. Bedroom was a good size and the dining room and reception area are bright and airy. The location of the hotel is great, near to the main shopping street and the port and just a short bus ride to the electric railway and steam train. The staff were very friendly and helpful.

Cons:

The shower continuously alternated between hot and cold. Would benefit with having lounge seating in the bar area, although I’m aware that space is limited.

2026-01-19 • via Nuitee
K
Ken • family_with_children • gb
10
great
Pros:

very comfortable

Cons:

no problems

2026-01-19 • via Nuitee
G
Gillian • family_with_children • gb
9
Excellent
Pros:

Sea view brilliant

Cons:

Nothing

2026-01-19 • via Nuitee
D
David • family_with_children • gb
5
Excellent
Pros:

Good breakfast, excellent staff. Rooms clean, warm and comfortable beds with plenty of hot water.

Cons:

Nothing

2026-01-19 • via Nuitee
D
Debbie • couple • gb
8
2026-01-19 • via Nuitee
S
Shane • extended_group • ie
10
2026-01-19 • via Nuitee
B
Brendan • couple • ie
7
2026-01-19 • via Nuitee
P
Pamela • solo_traveller • gb
9
Brilliant - really enjoyed my stay in the Isle of Man
Pros:

Room was more than adequate, breakfast was amazing, location right on the promanade. Bus stop outside of hotel, walking distance to horse drawn tram and electric railway. Town centre was at the back of the hotel. Easy to use bus to travel to all towns and airport.

Cons:

Stairs and and corridors were narrow, room was at the back of hotel, so no view. Could of paid extra for sea view but felt it wasn't necessary as i was out every day.

2026-01-19 • via Nuitee
S
Stuart • extended_group • gb
7
2026-01-19 • via Nuitee
J
John • solo_traveller • gb
7
Reasonable accommodation close to town at an affordable rate.
Pros:

Very handy location for centre of town.
Good for motorcycle parking.
Lounge and reception area very pleasant.
Breakfast buffet good quality and extensive.
Lift is very handy for luggage.
Shower was adequate and instant hot water.

Cons:

Noisy location next to nightclub and funfair. Limited car parking on street.
Narrow stairs, corridor and lots of doors make it awkward to carry big luggage.
Corridor doors extremely grubby. Never cleaned.
Mattress was lumpy but okay.
Shower curtain is a little down-market.

2026-01-19 • via Nuitee
K
Kevin • couple • gb
8
Excellent breakfast was fantastic staff friendly and very helpful
Pros:

Thoroughly enjoyed our stay however the property was a little confusing finding the rooms if it wasn’t for the fact we had stayed previously the experience would have been worse

Cons:

Confusing room numbers

2026-01-19 • via Nuitee
K
Kevin • extended_group • gb
8
Mostly pleasant short stay
Pros:

Nice breakfast,nice staff,good location

Cons:

Bathroom a little small,noisy kitchen extractor.

2026-01-19 • via Nuitee
A
Amy • family_with_children • gb
9
Enjoyable stay, would recommend
Pros:

The hotel is in a fantastic location, the rooms are comfortable and clean. The breakfast was buffet style and delicious. The staff are kind and friendly particularly in the restaurant.

Cons:

The hallways are narrow upstairs and would have liked a front of hotel room I didn’t realise this needed to be requested upon booking, I asked reception but all the rooms were full so couldn’t swap. sleep was disturbed with loud seagulls and pigeons that were congregating at the back of the room (not hotels fault) maybe take earplugs if this will bother you.

2026-01-19 • via Nuitee
M
Markus • couple • ch
7
2026-01-19 • via Nuitee
B
Barrie • solo_traveller • gb
6
All in all a good weekend had.
Pros:

Great location
Great breakfast
Really friendly staff

Cons:

Old building with no air con or fans in the room. We got the weekend where the weather was 28 degrees outside but the rooms at night felt like it was 30 degrees. Poor nights sleep

2026-01-19 • via Nuitee
R
Robert • couple • gb
10
Spot on thanks
2026-01-19 • via Nuitee
K
Kimi • solo_traveller • us
8
I would stay again if you had new mattresses.
Pros:

Breakfast was good but repetitive each morning. Great location. View wonderful.

Cons:

The mattress was very uncomfortable.

2026-01-19 • via Nuitee