The Chesterhouse

Hotels
8.1 (1065 reviews)
37-42 Loch Promenade , Douglas , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Small rooms
Inconsistent food quality
Noise disturbances

Categories

Cleanliness
7.75
The room we were put in was very small and a bit claustrophobic.
Service
8.75
The staff were friendly and helpful throughout the stay.
Location
8.85
Excellent location opposite the beach and near restaurants.
Room Quality
7.45
Rooms were small, and some had issues with heating.
Amenities
7.95
Basic amenities were satisfactory including breakfast options.
Value for Money
7.85
Prices were considered high for the quality of the rooms.
Food and Beverage
7.95
Breakfast options were good, but the dinner quality was hit and miss.
Overall Experience
8.25
Overall, a solid stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:30

Property Description

Comfortable Accommodation and Modern Facilities
Experience comfortable en suite rooms equipped with modern amenities for a relaxing stay by the seafront.

Convenient Location
Located in Douglas, enjoy easy access to the city's shopping area, bars, and restaurants, all within walking distance from the hotel.

Amber Lounge Bar and Dining
Unwind at the Amber lounge bar and dining room offering a great selection of drinks and popular dishes. Join the lively weekend nights at the second bar area for a fun experience.

To book your stay at our seafront hotel with modern amenities and a vibrant atmosphere, contact us now!

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £6.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1065 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.85
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.85
Food and Beverage: 7.95
Overall Experience: 8.25
J
Jonathan • couple • im
7
2026-05-16 • via Nuitee
V
Vanessa • solo_traveller • gb
10
Pros:

Staff were brilliant

Cons:

Nothing

2026-05-16 • via Nuitee
R
Ralph • extended_group • gb
8
2026-05-15 • via Nuitee
A
anaxavi9 • solo_traveller • pt
7
2026-05-15 • via Nuitee
M
Mike • family_with_children • gb
6
Enjoyable short stay in Douglas.
Pros:

Spotlessly clean room and en-suite.
Location was perfect.

Cons:

A little cramped in the en-suite.
Internet not available in the bedroom, but fine in the lobby area.

2026-05-15 • via Nuitee
J
joseph • solo_traveller • gb
3
Very below average
Pros:

Close to beach and shops

Cons:

Noisey , old , fire alarm went off at 05:20
Can hear everything in other rooms above below and next door

2026-05-15 • via Nuitee
R
Rebecca Solar • solo_traveller • gb
7
Good stay
Pros:

Proximity to the port, easy enough to walk from the ferry. Clean and absolutely delicious breakfast. Really comfy beds and such friendly staff.

Cons:

Bit dated, but nature of the building I suspect.

2026-05-15 • via Nuitee
V
VMcB • solo_traveller • ie
10
Pros:

Staff were friendly room 221 excellent views spacious

Cons:

Fascade of building needs attention

2026-05-14 • via Nuitee
J
Janice • solo_traveller • us
10
Pros:

Location just a short walk from the ferry.

2026-05-14 • via Nuitee
M
Michele • family_with_children • gb
9
Very pleasant, perfectly situated for Douglas town centre and the quay. The sun shone every day!
Pros:

We opted for a premium room with sea view. It was spacious with a beautiful bay window that gave an excellent view of Douglas Bay.
Staff were very helpful and friendly - we would definitely stay again.

2026-05-14 • via Nuitee
B
BigTomN • Solo travel
2
Stay away. Night club next door.
Pros:

Absolutely terrible. Room was incredibly noisy next to a nightclub, open until 3 am. Hotel staff bluffed and blagged to pretend it wasn't their fault and this was somehow 'new news' (the club opened in 1990). Terrible value if you cannot get any sleep! Spaces are basic and a total rabbit warren.

2026-05-13 • via Tripadvisor
N
Norman • couple • gb
9
Best views, excellent attentive staff and great breakfasts
Pros:

Breakfast was the best we have experiance in many years

Cons:

The heating was too much at times even with radiator switched off, unfortunately fire alarm on first morning, which was thankfully a false alarm

2026-05-13 • via Nuitee
P
Peter • solo_traveller • gb
8
Overall, I had a very pleasant and comfortable stay at The Chesterhouse Hotel, with friendly service, great housekeeping
Pros:

The room was very spacious and comfortable, especially the bed which made for a great night’s sleep. The view from the windows was exceptional - superb views over the bay.

Housekeeping did an excellent job every day — the room was cleaned daily, the beds were made, and the tea, coffee, and milk were always replenished. Fresh towels were also provided whenever needed, which was really appreciated.

Breakfast was very enjoyable with plenty of toast available, and the staff attending the tables were excellent — very efficient, polite, and always welcoming when you entered the dining room.

The reception staff were also fantastic throughout our stay, always happy to help and answer any questions we had.

Overall, a very pleasant stay with friendly staff and excellent service throughout.

Cons:

The only real issue for me was that the room felt a little too warm at times, even with all the radiators turned off. There was also a constant sound that seemed like water moving through the central heating system, possibly from neighbouring rooms or pipework beneath the floor, which may also explain why the room stayed so warm.

There was also a false fire alarm at around 5:45am one morning, which was understandably disruptive. Communication during the incident could perhaps have been clearer, as some guests seemed unsure about what was happening. However, I later learned that the alarm had apparently been triggered by another guest breaking a red alarm call point, so this was clearly not really the hotel’s fault and something that could not easily have been prevented.

Aside from those minor points, I had a very enjoyable stay overall

2026-05-13 • via Nuitee
M
Manoj Kumar • couple • gb
7
Comfortable stay overall
Pros:

Proximity to city centre, Ferry terminal, promenade, and Steam railway station

Cons:

No water provided in the room. Shower box too small.

2026-05-12 • via Nuitee
W
Wendy • couple • gb
9
Great central hotel, friendly, helpful staff .
Pros:

Great staff! Lovely renovated Seaview room. Good location.

2026-05-12 • via Nuitee
W
Wendy • extended_group • gb
9
Good central location
Pros:

Great staff

2026-05-12 • via Nuitee
M
michael • solo_traveller • gb
1
2026-05-11 • via Nuitee
T
Terry • solo_traveller • gb
7
Comfortable
Pros:

Central to every where

Cons:

Breakfast very good

2026-05-11 • via Nuitee
M
mazzitelli • couple • gb
1
Very poor sleep and extremely tired for the next day.
Pros:

The breakfast was good

Cons:

The level of noise, the rooms would benefit from sound dampening. We stayed in room 321 and the lift door was heard from the bed. It woke me up and the noise levels from other quests where very loud, but not the guest themselves there is just no sound proofing and there is huge gaps around the door etc...

2026-05-10 • via Nuitee
S
Sion • solo_traveller • gb
10
Pros:

Everything sbot on, food, rooms everything

2026-05-10 • via Nuitee