The Chesterhouse

Hotels
8.1 (1183 reviews)
37-42 Loch Promenade , Douglas , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Small rooms
Inconsistent food quality
Noise disturbances

Categories

Cleanliness
7.75
The room we were put in was very small and a bit claustrophobic.
Service
8.75
The staff were friendly and helpful throughout the stay.
Location
8.85
Excellent location opposite the beach and near restaurants.
Room Quality
7.45
Rooms were small, and some had issues with heating.
Amenities
7.95
Basic amenities were satisfactory including breakfast options.
Value for Money
7.85
Prices were considered high for the quality of the rooms.
Food and Beverage
7.95
Breakfast options were good, but the dinner quality was hit and miss.
Overall Experience
8.25
Overall, a solid stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:30

Property Description

Comfortable Accommodation and Modern Facilities
Experience comfortable en suite rooms equipped with modern amenities for a relaxing stay by the seafront.

Convenient Location
Located in Douglas, enjoy easy access to the city's shopping area, bars, and restaurants, all within walking distance from the hotel.

Amber Lounge Bar and Dining
Unwind at the Amber lounge bar and dining room offering a great selection of drinks and popular dishes. Join the lively weekend nights at the second bar area for a fun experience.

To book your stay at our seafront hotel with modern amenities and a vibrant atmosphere, contact us now!

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £6.50 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1183 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.85
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.85
Food and Beverage: 7.95
Overall Experience: 8.25
E
Edel • solo_traveller • ie
7
Pros:

Location great

Cons:

Noise from seagulls and very hot top floor room so couldn't sleep

2026-07-25 • via Nuitee
S
Susan • extended_group • gb
10
Great hotel , will definitely be returning
Pros:

Everything, the hotel was spotlessly clean , great location, great food and the staff are brilliant… warm & friendly, nothing is too much trouble for them

Cons:

Nothing , everything was perfect

2026-07-25 • via Nuitee
K
Kay • solo_traveller • gb
10
Location and bedroom views absolutely perfect.
Pros:

My amazingly spacious bedroom with lounge area and phenomenal sea views. The bar prices were good. The staff were very pleasant. The location and addition of a lift were perfect.

Cons:

Nothing.

2026-07-25 • via Nuitee
E
Elvis • solo_traveller • gb
4
Our sleep was limited because from 5am bins were being trolled till 7am. The noise was unbearable.
Pros:

Location. Close to local amenities

Cons:

Noisy and tight

2026-07-24 • via Nuitee
Y
Yvonne SHARPE • solo_traveller • gb
9
Lovely stay
Pros:

Staff were very friendly and accommodating

2026-07-24 • via Nuitee
K
Katharine • solo_traveller • gb
10
Fabulous hotel
Pros:

The staff were lovely,helpful and friendly,the atmosphere in the hotel was relaxing.The view from the restaraunt was the best,looking straigjt out to sea.The promanade was lit up at night.Great position for all amenities..

Cons:

Had to come home..

2026-07-24 • via Nuitee
C
Colm • solo_traveller • gb
6
Get what you pay for
Pros:

Good location
Friendly staff

Cons:

Needs an update generally
Bed was quite uncomfortable

2026-07-24 • via Nuitee
A
Alexis • couple • cr
7
Excelente ubicación y fácil de llegar desde el aeropuerto y viceversa
Pros:

Angela de la recepción muy asertiva en colaborarnos. Perfecta ubicación, fácil de llegar y salir en bus al aeropuerto y viceversa, te deja en frente. Desayuno rico y variado.

Cons:

Muy caliente y muchas gradas para llegar a la habitación.

2026-07-23 • via Nuitee
M
Michael • family_with_children • gb
10
2026-07-22 • via Nuitee
B
Brian • solo_traveller • gb
8
Pros:

Its a great location
Staff friendly and breakfast good!

Cons:

Probably could do with fesh decor!

2026-07-22 • via Nuitee
H
Hanna • solo_traveller • gb
6
Pros:

Staff was lovely, and was so handy to everything breakfast was gd

Cons:

Our bedroom window was broken and would not close so we heard everything, then whilst we did get to sleep, the fire alarm went off in are bedroom

2026-07-22 • via Nuitee
H
HARRY • solo_traveller • gb
8
Lovely stay, great price
Pros:

Had a lovely stay. Staff were great. Room was really modern. Breakfast was very nice too. All had a great sleep and the hotel was very quiet.

Cons:

Nothing, great stay all round!

2026-07-22 • via Nuitee
K
Kevin • couple • gb
10
We have stayed at this hotel on many occasions and it never ceases to please
Pros:

Very clean staff very helpful. Location excellent and our suite was perfect

Cons:

Nothing

2026-07-22 • via Nuitee
H
Hodgson • solo_traveller • gb
10
Pros:

Comfy and clean

2026-07-21 • via Nuitee
A
Alana • solo_traveller • ca
10
A cute place to stay
Pros:

The location was great. The staff were super nice and welcoming. It was a cool place to stay.

2026-07-21 • via Nuitee
S
stuart • solo_traveller • gb
10
Pros:

Hotel room was a lot bigger than I was expecting, view was gorgeous and staff were amazing.

Cons:

Ordered evening meals, unfortunately the standard wasn't the same as the room.

2026-07-21 • via Nuitee
P
Philip • solo_traveller • gb
8
Good Location
Pros:

Good value for money hotel in a great location on the promenade. Good breakfast. Friendly & helpful staff.

Cons:

Not the hotels fault, but very noisy pub next door that had music on until late.

2026-07-20 • via Nuitee
A
Aileen • extended_group • gb
1
shocking
Pros:

Nothing

Cons:

This hotel should be a 2 star. It is very run down and right beside a chinese restaurant which has a very noisy fan which goes on until 11.30 at night . The noise was so bad that i asked to change rooms and ended up having to check out and find different accommodation. It had no fans available despite the heat and the actual rooms themselves are very small. All in all a terrible experience.

2026-07-18 • via Nuitee
D
Davy • solo_traveller • fr
10
Pros:

Les personnes à l'accueil étaient charmantes de gentillesse et de patience. Je recommande cet hébergement.

2026-07-18 • via Nuitee
H
Hansjörg • couple • ch
7
Zimmer unbedingt mit Meerblick buchen!
Pros:

Lage nähe Zentrum und Fährjafen!

Cons:

Zimmer auf Rückseite war wegen "Ventilator" bis spät in die Nacht sehr laut!
WC-Spühlung funktionierte nicht richtig!!

2026-07-18 • via Nuitee