Norfolk Lodge & Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (289 reviews)
4200 West Norfolk Avenue , Norfolk , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Comfortable beds
Cons:
Housekeeping issues
Noisy air conditioning
Cleanliness concerns

Categories

Cleanliness
7.5
Multiple reviews indicated cleanliness issues, particularly with hair on the bathroom floor and dirty walls.
Service
9.5
Staff was consistently mentioned as friendly and helpful across multiple reviews.
Location
9.5
Guests appreciated the location for being near interesting town features and amenities.
Room Quality
8.5
Most guests enjoyed the comfort of beds and spaciousness of rooms, but noted some discomfort regarding the mattress.
Amenities
9.5
Guests loved the amenities including the hot tub, breakfast options, and on-site brewery.
Value for Money
9.5
Reviewers felt that the value for price paid was good given the overall quality of stay.
Food and Beverage
9
Breakfast options received positive feedback, although there was a suggestion for improvement on coffee creamers.
Overall Experience
9
Majority of guests expressed overall satisfaction with their stay despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:17

Property Description

Luxurious Accommodations
Norfolk Lodge & Suites offers elegantly appointed guest rooms with modern amenities and stunning countryside views. Select suites even feature hot tubs and fireplaces for a truly indulgent stay.

Dining Options
Guests can enjoy a delicious meal at The Sand Bar & Grill, offering a variety of dishes from sandwiches to pizza. The complimentary daily continental breakfast ensures a great start to the day.

Leisure and Business Facilities
From the indoor atrium pool and exercise room to the on-site sand volleyball court, there are plenty of recreational activities available. Business travelers will appreciate the well-equipped rooms and access to meeting facilities at Divots Conference Center.

Book your stay at Norfolk Lodge & Suites, Ascend Hotel Collection for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for US$20 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 289 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9
K
Kevin • solo_traveller • us
9
Pros:

Location, breakfast was good

Cons:

Bed was hard

2026-05-14 • via Nuitee
C
Corrine • couple • us
7
2026-05-06 • via Nuitee
J
Joleana • couple • us
10
Great place and wonderful staff
Pros:

Beautiful

Cons:

Loved it

2026-04-30 • via Nuitee
B
Bergeron • solo_traveller • us
10
2026-04-10 • via Nuitee
D
Dan • couple • us
10
good place
Pros:

good breakfast

Cons:

nothing

2026-04-07 • via Nuitee
J
Joe • extended_group • us
9
Pros:

Great

2026-04-02 • via Nuitee
A
Amy • solo_traveller • us
10
2026-03-12 • via Nuitee
M
mennis • couple • us
8
2026-02-23 • via Nuitee
B
Boettcher • couple • us
10
Great. Slept wonderfully.
Pros:

Clean and nice

Cons:

Need thicker walls

2026-02-23 • via Nuitee
S
Schwend • family_with_children • us
10
Pros:

Everything. Clean, staff was great, the bed was great. Just a dam nice place to stay.

Cons:

Honestly I can't think of anything

2026-02-08 • via Nuitee
Z
zeroze • Family
10
Lodging at the lodge.
Pros:

We were very impressed with this hotel. It was clean. Some counters needed attention behind the coffee makers in the room. Everything else was in order. The workout facilities were adequate and clean. Breakfast was nice and the sitting area pleasant. This is a good place for meeting and reunions as there is ample space. The pool area was well kept. There are plenty of restrooms located throughout the hotel and the desk personnel were helpful. We would stay here again.

2026-02-07 • via Tripadvisor
M
Mikenzie • couple • us
6
It was a nice stay overall.
Pros:

Loved the location of my room and the breakfast

Cons:

We were given a handicap accessible room when we didnt ask for that. The bed was rock hard. We’ve stated in the past and have had nice comfortable beds. Not this time though. Was still a nice stay overall.

2026-01-20 • via Nuitee
J
John • extended_group • us
8
Cons:

Sausage Gravy was cold every time.

2026-01-19 • via Nuitee
P
Phil • solo_traveller • us
8
2026-01-19 • via Nuitee
J
Jamie • family_with_children • us
10
Wish I could have afforded to stay longer!
Pros:

The king sized bed I slept it was extremely comfortable, soft and cozy! The only complaint about it was the amount of sheets with the blankets. Only need two sheets a flat and fitted this bed had 4 sheets total one fitted the rest flat. The hot tub was amazing, I used it after my overnight shift at work. I went to my room after and slept better than I have in a long time!

Cons:

I can't say there was anything I disliked, the hotel was absolutely amazing, beautiful and refreshing!

2026-01-19 • via Nuitee
A
Alex • family_with_children • us
10
2026-01-19 • via Nuitee
L
Leann • extended_group • us
7
Pros:

Friendly staff. Breakfast was good.

Cons:

But housekeeping was not good in our room. Bathroom floor had hair all over and wall and door was dirty. Also, our room was very stale smelling.

2025-11-27 • via Nuitee
S
Shawn • couple • us
10
Pros:

Everything, friendly staff, beautiful decor, comfortable room, good breakfast, and lots of hot water for a long shower. Norfolk Lodge and Suites is the only place I stay when visiting Norfolk.

Cons:

The only thing I didn't like about my stay was that it wasn't long enough. I should've stayed a couple days longer. Maybe next time.

2025-11-13 • via Nuitee
J
Jeff • couple • us
8
2025-10-27 • via Nuitee
F
Frank • couple • us
10
2025-10-23 • via Nuitee