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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Garden
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Hiking
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Children's playground
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Games room
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Snorkelling
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Mini golf
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Babysitting/child services
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Billiards
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Solarium
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Darts
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Hammam
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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ATM/cash machine on site
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Heated pool
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Indoor play area
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Kid-friendly buffet
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Evening entertainment
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Pool bar
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Salt-water pool
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Kids' club
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Nightclub/DJ
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Entertainment staff
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Water slide
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Tennis equipment
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Key card access
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Mobile app for room service
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Themed dinner nights
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Happy hour
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Archery
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience spacious and bright air-conditioned rooms at H10 Rubicon Palace Hotel, each equipped with flat-screen TVs and satellite channels. Beach towels are readily available for guests, ensuring a comfortable stay.
Diverse Dining Options
Indulge in a culinary journey with 10 restaurants and bars offering a variety of cuisines. From show cooking at buffet restaurants to American specialties at The Steakhouse, there's something to satisfy every palate.
Relaxation and Entertainment
Unwind at the Despacio Spa with indoor pools, hydromassage beds, Turkish baths, and a sauna. Keep active at the gym or enjoy treatments at the spa. Children can have a blast at Daisy Adventure while adults can unwind at the pool bars or enjoy live entertainment.
Book now to experience the ultimate blend of luxury and relaxation at H10 Rubicon Palace!
Please note that only dogs under 10 kg are admitted, on request and for a surcharge.
When booking more than 6 rooms, different policies and additional supplements may apply.
Please note that À la carte restaurants require a minimum stay of 4 nights and reservation and it is subject to availability.
Please note that children over 12 years old are considered adults.
For nonrefundable rates, the hotel reserves the right to request, at check-in, both the credit card used to pay in advance and the cardholder’s ID.
Please note that maximum occupancy cannot be exceeded nor modified.
Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example a link to a secured payment platform.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
A deposit may be required at the property.
Location
Guest Reviews
L’accueil chaleureux, très belle vue, service au top
The hotel grounds are absolutely magnificent, beautifully landscaped, and meticulously maintained. The spa complex deserves special praise, offering an atmosphere of total tranquility and pure relaxation.However, the hotel's greatest asset is its staff. The team at the reception, the bar, and the restaurant demonstrate the highest standards of hospitality. I would like to extend my special gratitude to Nerijus. His genuine attention to detail, care for guest comfort, and interest in our dining experience create a wonderful ambiance. Thanks to his professionalism, we felt like highly valued VIP guests throughout our stay. My heartfelt thanks for such flawless service!
It is worth noting that the hotel is located somewhat remotely from the town's main infrastructure.
Posizione comoda, reception disponibile e camera molto confortevole
Niente da dire, tutto mediamente ottimo
La comida e instalaciones
No nos entregaron las habitaciines hasta las 17 de la tarde habiendo llegado a las 10, y la limpieza de la habitación se limita a hacerte la cama.
Pool sizes , gym , bars on floor 4/6 , entertainment. Location . Spirt selection
No staff to take cases to your room …Rooms very tired 2/3*( flaking paint , tiny balcony , stains on lampshade/walls…dust on curtains/mucky marks , swimming pool area tiles lifting , broken glass on the floor … cleanliness, queuing to get in for breakfast , overcrowded breakfast and dinner , food in general / cereal/jam/soup . Very limited options to feed children. White wine was terrible , only one larger . The time it takes to receive a drink on an evening is ridiculous! The size of the hotel and the traffic/ turnaround must be hard on all the staff and as a holiday maker you see and feel it . The hotel need some pride before profit .
Me encanto volvería sin dudarlo trato excelente la comida la vi de muy buena calidad todo genial
No tengo quejas ningunas todo excelente
After many years of coming to H10, it’s disappointing to see it get worse and worse with each passing year. At this point, the hotel is in desperate need of closing temporarily for a complete refurbishment — and unfortunately, the standard of service and staff needs a serious overhaul too.
The whole property feels extremely tired and desperately in need of refurbishment.
The biggest concern was seeing cockroaches around the food areas this year, which is completely unacceptable. The hotel also feels massively overcrowded and simply unable to cope with the number of guests. You pay a premium for the experience, yet even getting into the restaurants can be difficult because everywhere is so busy.
Unfortunately, the attitude of many of the staff made things worse. Genuine warmth and good service were very hard to find. Many staff came across as rude, uninterested and clearly overworked.
In fact, one member of staff looked so exhausted that I asked if he was okay. He openly told me he was simply so tired. That really summed up the situation — the hotel appears to be operating beyond its capacity, and both the guests and the staff are suffering as a result. We were told by locals that this hotel is known for treating staff terribly.
The management does not care either - we saw 4 families complaining at the same time. To the point the manager was requesting the police to be called! Instead of dealing with the complaints with compassion. She told us she would upgrade us and then did not - I am super concerned that we were actually given the wrong room in the first place and then made to feel as though we were being given an upgrade, that we should be lucky after waiting all day, we were given a totally different room and fobbed off. We decided to levee the hotel mid holiday it was that bad. Glory days are defo passed them
An unforgettable solo stay – a place where I truly found myself again
I don’t usually write very long reviews, but this stay deserves one.
I came to Lanzarote, and particularly to H10 Rubicón Horizons Collection, on my own because I needed something more than just a holiday. I needed to step away from everything, reconnect with myself, slow down and simply take care of me. And honestly, I could not have chosen a better place.
From the very beginning to the very end, everything was exceptional.
The welcome was warm and genuine, my room was beautiful, and the upgrade I received was such a lovely surprise. Waking up to that incredible sea view every morning was simply magical. 🌊
I chose the All-Inclusive option because I wanted this trip to be completely effortless — no planning, no thinking about where to eat, no worrying about anything. I just wanted to relax and enjoy every moment. And that is exactly what I did.
The choice and quality of food throughout the different restaurants were fantastic, with so much variety every day. Being able to enjoy the Adults Only experience made the stay even more peaceful and special. Everything felt designed to allow me to truly switch off and enjoy myself.
I also booked a thalassotherapy experience and a massage, and both were wonderful. They were exactly what I needed during this little journey back to myself. ❤️
But what truly made the difference was the staff.
Everywhere I went, I was met with kindness, attention and genuine care. There were so many little touches and thoughtful gestures throughout my stay that made me feel incredibly well looked after. You can feel that the team genuinely cares about the experience they create for their guests.
And the cleanliness of the entire property deserves a special mention. Everything was exceptionally clean and beautifully maintained.
By the end of my stay, I honestly did not want to leave.
Le personnel à l’écoute
Chambre sale, ménage non fait (nous avons dû demander 2 fois à faire la chambre), buffet mauvais.
Petit dejeuner avec beaucoup de choix c'était tres bien
Il faudrait que le frigo de la chambre soit branché et compris dans le prix. 50.- euro la semaine c'est excessif
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