WoodSpring Suites Bentonville

Hotels
•
WoodSpring
5.4 (172 reviews)
1201 Phyllis Street , Bentonville , US
+1 479-254-1002

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location / easy to find
Friendly / efficient staff (many positive mentions)
Cheap price / value for money noted
Breakfast praised by some guests
Security / easy access noted by at least one guest
Clean/comfortable shower mentioned by a guest
Cons:
Cockroaches / dead roach in fridge
Rooms dirty / dirty floors
Uncomfortable beds / mattress issues
TV not working / poor picture
Noise, outside light, highway traffic and thin walls
Management issues / unexpected extra charges
No ice machines
Smoke smell in non-smoking room
Mail/package access problems for carriers
Safety concerns (homeless person in doorway, fights)

Categories

Cleanliness
2.5
Multiple reports of cockroaches, dead roach in fridge, dirty floors and guests explicitly saying it 'wasn’t really clean' — overall strongly negative cleanliness sentiment.
Service
7.5
Mixed but generally positive: several guests praised friendly and efficient staff and prompt fixes (room switches, AC/wifi), though a few reported management conflicts and billing issues.
Location
7
Consistently praised as a good/easy-to-find location; some noise and light/highway disturbances noted but location itself received generally positive sentiment.
Room Quality
4
Many complaints about uncomfortable beds/mattresses, TV problems (no picture or not working), crooked/wrong toilet installation and smoke smell in non-smoking room — overall below average room quality.
Amenities
5
Mixed mentions: missing ice machines and issues with fridge, but security, breakfast availability, and working AC/wifi (with prompt fixes) were noted; overall neutral-to-slightly-negative.
Value for Money
6
Several guests said 'you get what you pay for' or that price was cheap, though unexpected extra charges and cleanliness/quality issues reduce perceived value somewhat.
Food and Beverage
6.5
Limited mentions but breakfast was described as great by at least one guest; no widespread negative F&B reports.
Overall Experience
4.7
Overall mixed-to-negative: multiple 'horrible' or 'terrible' reports, early departures due to noise and cleanliness issues, though some guests had positive stays and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Extended Stay America Select Suites - Bentonville is ideally situated within close proximity to popular attractions such as Midtown Shopping Center and Peel Mansion And Historic Gardens, making it a perfect choice for travelers looking to explore Bentonville.

Comfortable Accommodations
Guests can enjoy air-conditioned rooms with private bathrooms and free WiFi at this 2-star hotel. Each room is equipped with a wardrobe, flat-screen TV, and complimentary toiletries, ensuring a comfortable stay for all visitors.

Family-Friendly Environment
With the availability of family rooms, Extended Stay America Select Suites - Bentonville caters to the needs of guests traveling with their loved ones, providing a welcoming and inclusive atmosphere for families to create lasting memories.

Book your stay at Extended Stay America Select Suites - Bentonville for a memorable and convenient experience in Bentonville.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: XNA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.4
Based on 172 reviews
Cleanliness: 2.5
Service: 7.5
Location: 7
Room Quality: 4
Amenities: 5
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 4.7
R
REED • couple • us
10
Pros:

The beds were comfortable.. the kitchen was great.. the host was wondering and informational

Cons:

The shower wasn't good at all

2026-11-07 • via Nuitee
H
Hoerler • solo_traveller • us
10
2026-11-06 • via Nuitee
T
Tom • extended_group • us
9
2026-11-02 • via Nuitee
S
Sandra • couple • us
6
Okay. Toilet was installed crooked.
Pros:

Good location

Cons:

Toilet seat was wrong size for toilet. No ice machines.

2026-10-31 • via Nuitee
K
Kathy S • couple • us
7
2026-10-30 • via Nuitee
J
Julie • solo_traveller • us
7
The you get what you pay for
Pros:

Well, I was able to sleep

Cons:

The TV had six pixie lights in it so you really couldn’t enjoy the programming .
The mattress was a very good on my back, but I was in a wreck
And I found a dead roach in the fridge. I wasn’t happy about that.

2026-10-29 • via Nuitee
S
Shannon • solo_traveller • us
1
It was absolutely horrible
Pros:

Nothing

Cons:

Everything roaches tv didn’t work

2026-10-29 • via Nuitee
J
Jackson • solo_traveller • us
6
Pros:

Didn't eat anything

Cons:

The bed

2026-10-29 • via Nuitee
R
robinson • couple • us
10
Pros:

Host was amazing and clean place

2026-10-25 • via Nuitee
D
Diana • solo_traveller • us
10
2026-10-22 • via Nuitee
S
Stephanie • solo_traveller • us
1
Not a good place
Pros:

Wasn’t really clean

Cons:

A homeless man sleeping in the doorway on inside check in in the doorway when checking out . They should put the people that live their on a different area and was kept up all night people fighting loud

2026-10-21 • via Nuitee
P
Porter • solo_traveller • us
1
HORRIBLE WORST EVER!!!
Pros:

Staff was friendly in the beginning & only one stayed nice.

Cons:

MANAGEMENT from HELL hung up the phone on me because I asked for my unauthorized $68.09 they charged me extra, when I didn't stay the FULL TIME THERE, thanks to MANAGEMENT from HELL, ULTIMATUM

2026-10-20 • via Nuitee
B
Beatriz • family_with_children • us
1
Cons:

There was cockroaches in the room

2026-10-20 • via Nuitee
C
Cindy • extended_group • us
1
Terrible experience.
Pros:

Location

Cons:

Outdoor facility light shining thru windows all night. Windows covering did not keep light out. We left early after getting in late because we were unable le to sleep. Beds very uncomfortable.

2026-10-19 • via Nuitee
M
Moore • solo_traveller • us
2
Stay on the second floor. The walls are paper thin.
Pros:

Good location.

Cons:

The people above me stomping on the floor all day and night long. It was unbelievable.

2026-10-18 • via Nuitee
L
Lavonda • couple • us
5
Pros:

It was easy to get to.

2026-10-18 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-10-17 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-10-15 • via Nuitee
J
Jessica • solo_traveller • us
7
2026-10-15 • via Nuitee
M
Miroslaw • solo_traveller • us
9
Nice place
Pros:

Clen room, nice friendly stuff.

Cons:

Clean and quiet room, helpful stuff.

2026-10-11 • via Nuitee