NH Puebla Centro Histórico

Hotels
NH Hotels
8.2 (2326 reviews)
Avenida 5 Sur, 105 Centro Historico , Puebla , mx

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
6.78
Multiple reviews cited issues with cleanliness, including dirty linens and a strong odor in the lobby.
Service
8.75
General sentiment was good, though some mentioned apathy, overall service was considered satisfactory.
Location
9.79
The location received high praise across multiple reviews as being convenient and ideal.
Room Quality
7.24
Several reviews indicated that rooms were outdated, with references to poor maintenance.
Amenities
8.27
Amenities were seen as adequate, although there were concerns about the gym and additional charges.
Value for Money
7.23
Many reviews felt the price did not reflect the quality and cleanliness of the facilities.
Food and Beverage
9.28
Food quality, especially breakfast, was notably praised by several guests.
Overall Experience
8.25
Mixed experiences noted, with overall satisfaction but significant issues impacting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
NH Puebla Centro Histórico boasts 180 finely appointed rooms with vanguard décor, ensuring a comfortable stay for all guests.

Gourmet Dining
Indulge in fine gastronomy at the hotel's restaurant, offering a delightful culinary experience that will satisfy even the most discerning palates.

Exceptional Service
Experience NH's renowned "Eye for Detail" service, whether you're visiting for business or pleasure, ensuring a truly memorable and seamless trip.

To experience luxury, fine dining, and exceptional service in the heart of Puebla's Historical Center, book your stay at NH Puebla Centro Histórico today.

Important information:

Upon check-in, photo identification and credit card are required for incidental charges.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 450 MXN per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge. Limited availability, please contact the hotel before booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4 per day.

Location

Guest Reviews

8.2
Based on 2326 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 9.28
Overall Experience: 8.25
C
CLAUDIA family_with_children mx
9
Confort en el centro
Pros:

Excelente desayuno buffet y la atención del personal

Cons:

Que tenía que irme 😁😁😁 gracias

2026-06-26 via Nuitee
F
fani liliana couple mx
8
Pros:

La habitación muy linda, los espacios y las instlaciones confortables, la cafetería está genial

Cons:

Los desayunos a mi parecer no es bueno, no tiene variedad y no es de buen sabor y demsiado caro, aún siendo huspedes del hotel, por el mismo costo puedes desayunar mejor en otros lugares alrededor, antes los desayunos erán muy rico, el personal es poco amable, llegue como a la 1 pm y en una actitud muy seca me dijeron que -"resgistro es hasta las 3, solo podemos gurdar sus maletas". en otros lugares te dicen que "la habitación la entregan a las 3 pm pero que se puede hacer uso de ls instalaciones incluyendo la alberca". y a la hora del registro nos amontonamos.

2026-06-22 via Nuitee
A
AnniaRivera solo_traveller mx
8
2026-06-22 via Nuitee
H
Hernan solo_traveller mx
10
Patrimonio histórico
Pros:

excelente ubicación para estar en el centro de Puebla.

2026-06-22 via Nuitee
R
Roberto Carlos solo_traveller mx
10
Pros:

La atención del personal de lo mejor

2026-06-21 via Nuitee
R
Roberto Carlos solo_traveller mx
10
Pros:

El personal de lo más atento que hay

2026-06-21 via Nuitee
H
HECTOR SANTIAGO couple ar
8
2026-06-20 via Nuitee
G
Gonzalez solo_traveller mx
5
Pros:

La ubicación
Las instalaciones muy bien

Cons:

La recepción una lastima la primera reservacion no nos admitieron
La segunda vez tardaron demasiado en hacer tramite

2026-06-19 via Nuitee
V
Veronica solo_traveller mx
8
Pros:

Cerca del centro

Cons:

No hay cajones para ropa y otros objetos

2026-06-18 via Nuitee
M
María Isabel solo_traveller mx
10
Pros:

Tiene muy buena ubicación, las personas muy atentas y amables.

Cons:

Que haya oportunidad de que sí llegas antes por lo menos te atiendan aunque entres a la habitación hasta las tres.

2026-06-18 via Nuitee
B
Bibiana solo_traveller mx
8
Pros:

Ubicación

Cons:

No hubo toalla de baño
En la televisión no se podía ver ningún canal, incluso ni el youtube
Las sábanas y colcha con hoyos

2026-06-18 via Nuitee
L
Luis Angel family_with_children mx
10
2026-06-17 via Nuitee
P
Perdigon solo_traveller mx
7
Pros:

Comodidad y buena situación

Cons:

Pésima atención de las personas que te reciben, falta de botones y hasta la fecha no me envían mi factura

2026-06-14 via Nuitee
E
Eugenia solo_traveller us
9
2026-06-14 via Nuitee
R
Rios solo_traveller mx
10
Pros:

El horario es flexible.

Cons:

Por el momento nada

2026-06-14 via Nuitee
E
Esther solo_traveller mx
10
Pros:

La ubicación desde donde esta el hotel puedes llegar caminando al centro histórico

2026-06-13 via Nuitee
R
Risso solo_traveller ar
7
confortable
Pros:

buena atencion

Cons:

el gym

2026-06-13 via Nuitee
W
Wilson solo_traveller mx
5
2026-06-13 via Nuitee
D
Daniel solo_traveller de
2
2026-06-12 via Nuitee
J
Jose Luis Avila solo_traveller mx
9
2026-06-12 via Nuitee