NH Puebla Centro Histórico

Hotels
•
NH Hotels
8.2 (2264 reviews)
Avenida 5 Sur, 105 Centro Historico , Puebla , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
6.78
Multiple reviews cited issues with cleanliness, including dirty linens and a strong odor in the lobby.
Service
8.75
General sentiment was good, though some mentioned apathy, overall service was considered satisfactory.
Location
9.79
The location received high praise across multiple reviews as being convenient and ideal.
Room Quality
7.24
Several reviews indicated that rooms were outdated, with references to poor maintenance.
Amenities
8.27
Amenities were seen as adequate, although there were concerns about the gym and additional charges.
Value for Money
7.23
Many reviews felt the price did not reflect the quality and cleanliness of the facilities.
Food and Beverage
9.28
Food quality, especially breakfast, was notably praised by several guests.
Overall Experience
8.25
Mixed experiences noted, with overall satisfaction but significant issues impacting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
NH Puebla Centro Histórico boasts 180 finely appointed rooms with vanguard décor, ensuring a comfortable stay for all guests.

Gourmet Dining
Indulge in fine gastronomy at the hotel's restaurant, offering a delightful culinary experience that will satisfy even the most discerning palates.

Exceptional Service
Experience NH's renowned "Eye for Detail" service, whether you're visiting for business or pleasure, ensuring a truly memorable and seamless trip.

To experience luxury, fine dining, and exceptional service in the heart of Puebla's Historical Center, book your stay at NH Puebla Centro Histórico today.

Important information:

Upon check-in, photo identification and credit card are required for incidental charges.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 450 MXN per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge. Limited availability, please contact the hotel before booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4 per day.

Location

Guest Reviews

8.2
Based on 2264 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 9.28
Overall Experience: 8.25
N
Nelli Nicte • solo_traveller • mx
9
2026-05-14 • via Nuitee
R
Reséndiz • solo_traveller • mx
10
2026-05-13 • via Nuitee
G
Gabriel • family_with_children • mx
10
Muy buen lugar para hospedarte en el Centro de Puebla y recorrerlo caminando.
Pros:

Excelente ubicación en el centro de Puebla.

Cons:

Todo me gusto.

2026-05-12 • via Nuitee
G
GREGORIO • extended_group • mx
10
CONFORTABLE
Pros:

UBICACION

Cons:

TODO BIEN

2026-05-12 • via Nuitee
R
Rodolfo Raul • couple • mx
8
bien
Pros:

hubicación

2026-05-11 • via Nuitee
B
Bernardo • family_with_children • be
8
Agradable hotel, muy bien situado y con instalaciones excelentes
Pros:

Desayuno variado y con opciones saludables

Cons:

El tiempo de espera en la recepción

2026-05-11 • via Nuitee
C
CARLOS LEONARDO • solo_traveller • mx
8
BIEN
Pros:

FALTARON ALIMENTOS SIN AZUCAR , HAY DIABETICOS

Cons:

LA COLUMNA EN EL CUARTO Y SOLO UNA VENTANA , POCA LUZ

2026-05-11 • via Nuitee
R
Ruben • solo_traveller • mx
9
Excelente atención, buena ubicación y buffet acorde al precio.
Pros:

La ubicación y en general las instalaciones, el buffet nos pareció muy bueno. La atención del personal fue muy buena.

Cons:

El piso de nuestra habitación (431) ya está maltratado.
El color del lobby un poco oscuro y lo hace ver algo antiguo.

2026-05-10 • via Nuitee
E
Enrique • solo_traveller • mx
8
2026-05-10 • via Nuitee
F
Federico • solo_traveller • mx
9
2026-05-10 • via Nuitee
M
melanie • couple • ca
8
Malgre quelques details, bon hotel.
Pros:

Dejeuner, localisation, grandeur chambre, propreté, courtoisie du personnel

Cons:

Confort du matelat (trop dure) oreillers (plein dair)
Pommeau de douche defectueux, toilette tres lente

2026-05-07 • via Nuitee
A
ANA MILENA • couple • co
7
Pros:

Ubicación

Cons:

Edificio antiguo , habitaciones oscuras , piso dañado , estrictos para el check in , ni un minuto antes .

2026-05-06 • via Nuitee
M
Martha • couple • co
8
Hotel bien ubicado habitaciones amplias pero deteriorado completamente amplias pero le falta mantenimiento
Pros:

La ubicación y el desayuno habitación amplia

Cons:

Al hotel le falta mantenimiento una cafetera para hacer café y solo nos colocaron una vez agua . Las tasas de los baños muy viejas y poco eficiente

2026-05-05 • via Nuitee
A
Antonio • solo_traveller • mx
7
Cons:

Encontré un bicho ( chinche ) 9en la cama

2026-05-05 • via Nuitee
C
Carlos Alonso • solo_traveller • mx
1
2026-05-05 • via Nuitee
J
Jose Paulo • couple • br
10
Excelente
Pros:

O Hotel está muito bem localizado. Muito limpo e perto de muitos pontos turísticos, restaurantes e lojas. Os funcionários são muito prestativos e atenciosos e o café da manhã é excelente.

Cons:

Nada a declarar

2026-05-04 • via Nuitee
Y
Yuri • solo_traveller • mx
1
Mal hotel
Pros:

Solo la ubicación

Cons:

Clima en habitaciones no funcionan atención de recepción deficienciente

2026-05-04 • via Nuitee
P
Paulina • solo_traveller • mx
10
2026-05-03 • via Nuitee
R
RODRIGO • family_with_children • mx
10
Pros:

La calidad del personal muy amable y las amenidades muy a gusto, aceptaron mi mascota sin problemas

2026-05-02 • via Nuitee
C
Cheryl • family_with_children • us
10
Lovely hotel in the heart of Puebla.
Pros:

It's a well run hotel. Staff were very friendly and helpful. The rooms were comfortable and quiet.

2026-05-01 • via Nuitee