Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Health club
Guest education on local ecosystems and culture
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Charismatic decor
Cons:
Neglected amenities
Room quality issues
Value for money concerns

Categories

Cleanliness
7.08
Some reviews mentioned neglected state of the hotel and issues with room furnishings.
Service
8.55
Many reviews highlighted friendly and helpful staff, although there was a complaint about response to issues.
Location
8.59
Positive sentiments were expressed about the great location, close to local attractions.
Room Quality
7.04
Some rooms were described as worn down with outdated furniture.
Amenities
6.57
Concerns were raised about the functionality of the gym and other facilities.
Value for Money
6.53
Several reviews indicated that the hotel did not meet expectations based on advertised amenities.
Food and Beverage
8.08
Positive feedback on the tea and service at the bar, but no extensive comments.
Overall Experience
7.55
Mixed reviews with highlights on service and location, but dissatisfaction with amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:01

Property Description

Experience the allure of our stunning hotel, just a short 5-minute drive from the vibrant Jamaâ El Fna Square.

Elegant Accommodations
Our stylish air-conditioned rooms feature exquisite Moroccan décor, complete with free Wi-Fi and a cozy seating area. Relax and unwind in your private sanctuary equipped with a flat-screen TV and modern en suite bathroom.

Exceptional Dining Options
Indulge in a delightful buffet breakfast each morning and choose from three exceptional restaurants serving both international and traditional Moroccan cuisine. Whether you're in the mood for fine dining or a quick bite at the poolside snack bar, we've got you covered.

Relaxing Amenities
Unwind in our serene outdoor swimming pool or treat yourself to rejuvenating spa treatments in our wellness center, equipped with a fitness center, sauna, and hammam.

Don't miss out on the perfect getaway – book your stay with us today!

Important information:

Upon check-in, you must present the credit card used to make the reservation, this rule is imposed by the CMI (Moroccan Interbank Center).

In case of early departure, the total amount of the stay will be charged.

Please note that when booking more than 7 rooms, additional charges, different cancelation policies and different payment methods may apply.

We would like to inform our Muslim guests that during the month of Ramadan, the included breakfast will automatically be replaced by "Sehour" as compensation and not by "Ftour".

A compulsory Gala Dinner is included in the Half Board rate for the 31st of December . The rates of the Gala Dinner are based on room type and occupancy (guests sleeping in extra beds will be charged separately).

Please note that the bar and the Spa are closed during the month of Ramadan.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: RAK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for MAD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 2004 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 6.53
Food and Beverage: 8.08
Overall Experience: 7.55
S
saminder singh • extended_group • gb
8
2026-02-13 • via Nuitee
W
Wissam • solo_traveller • ma
7
2026-02-13 • via Nuitee
D
Dias • couple • it
10
Pros:

Prima devo ringraziare la signorina Hanan per l'accoglienza è stata veramente molto gentile e disponibile. La struttura era accogliente e pulita. Ottima posizione. Lo staff era molto gentile.

2026-02-12 • via Nuitee
G
Gerald • couple • at
8
2026-02-11 • via Nuitee
T
tomislav • couple • hr
1
An outrageous scam and ripoff
Pros:

Most of the staff is friendly and the hotel in general is lovely but we had a big problem with the reception and the laundry.

And the balcony was all covered in pigeon shit and we had a big cockroach in our bathroom.
But both of those things are fine, we're not too fussy, but what we absolutely hate is when somebody tries to scam you and rip you off. And this is what happened here.

Cons:

We are most dissatisfied and most angry by far on this whole trip!!!
What your staff did is most scandalous and shameful and untransparent by far on any of my journeys and I've traveled half of the world.

To be charged 140 euros for two mid sized shopping bags not even full of clothes that needed to be washed. Mainly socks, underpants and a few tshirts and 3 pants. And my girlfriend is small so her clothes are even less specious.
In general one full load of laundry machine that wasn't heavily dirty, just needed regular wash and you charge it 140 euros! Are you fu.k...g crazy!!
In wich universe does that cost that much!?!?
Not even in Norway where I work, which is one of the most expensive countries in the world.
This is a total ripoff and a scandalous untransparent scam!
And best part is that I've asked for the price of service twice, once at the reception and once when I made the call to the laundry service and non of the times they gave me an answer about the price.
And your reception clerk told me today that we have it in our room which we don't. And we most definitely looked everything in the room, both of us.
This is an absolute disgrace!
If this is a proper way to treat a guest than you should be ashamed! And you advertise 5 star service.
Our whole stay for 3 nights was 300 euro, and we payed half of that only for one load of laundry washing and ironing. Where is that normal?! How is that normal, please tell me!?
And your country isn't even that expensive.
An absolute outrage!
If we knew it cost that much we wouldn't even use it, or maybe just for a few items and that's it. And I asked for the price, twice!
You should have at least warrend me that it's expensive.

If you have any honesty and honor, you will at least reimburse half of the cleaning bill, and even that will still be super expensive.

Unbelievable and scandalous.
And I will report this everywhere!

2026-02-10 • via Nuitee
R
Rachid • solo_traveller • ma
9
2026-02-08 • via Nuitee
W
Wesam • extended_group • ps
7
2026-02-08 • via Nuitee
I
Ikram • extended_group • ma
9
The staff was super helpful
Pros:

All was great

2026-02-08 • via Nuitee
אביטן • couple • il
1
Pros:

לא אהבנו כלום במלון

Cons:

מגבות חוצפה של שרות לקחתי את המגבות לקבלה וזרקתי את המגבות בריצפה חוצפה לניגוב הריצפה אם לא מתאים קרועים ושחורים וישנים מאוד חדר אוכל לא היה מבחר לא עגבניות וחיכנו המון זמן לבגטים ביקצור מלון פח לא ממליץ

2026-02-08 • via Nuitee
A
Amal • solo_traveller • il
10
Pros:

Hotel location was grest the hotel team ras amazing especialy the hotel manager mr Saad and his team were very very much cooperative with us in every single request and service the hotel is very clean and the price of their hotel spa was in comparism with other hotels is
perfect

Cons:

N/A

2026-02-08 • via Nuitee
D
Dr Saleh • couple • qa
2
2026-01-30 • via Nuitee
L
Lamsyah • couple • fr
9
Pros:

Conforme à la description

2026-01-30 • via Nuitee
P
paddy • couple • gb
9
2026-01-30 • via Nuitee
D
david • solo_traveller • fr
9
2026-01-29 • via Nuitee
M
Millet • couple • ma
8
Très bien
Pros:

Le petit déjeuner

Cons:

Certains meubles étaient cassés

2026-01-29 • via Nuitee
A
Ahmed • couple • ae
10
Pros:

It was really amazing trip to Morocco specially the hotel Royal Mirage Deluxe in Marrakesh. I feel the hospitality from the staff specially Mr Saad the hotel manager and all the reception staff
Also I enjoyed the experience of traditional Moroccan food with amazing taste

Cons:

Everything was perfect

2026-01-27 • via Nuitee
B
Bouchra Lundgren • family_with_children • dk
1
Rigtig dårligt hotel, værelset passer ikke til det vi har bestilt, stikke kontakter virker ikke ved seng, toilettet er i
Pros:

Intet

Cons:

Vi fik ikke det vi bestilt
Personalet var ikke søde, ingen service

2026-01-27 • via Nuitee
O
Oussama • solo_traveller • ma
6
Pros:

Location was great !

Cons:

The coffee machine was not working. No towels until requested !

2026-01-27 • via Nuitee
C
Clemente • couple • it
10
2026-01-24 • via Nuitee
A
Adil BENABDALLAH • solo_traveller • es
8
Oui, mais...
Pros:

Très bon emplacement
Bonne literie
Personnel agréable

Cons:

Matériel vieux, portes qui grincent et ferment mal,
Nécessite un rafraîchissement

2026-01-23 • via Nuitee