Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleaning issues
Inconsistent breakfast quality

Categories

Cleanliness
8.04
Some rooms mentioned as not well cleaned, affecting the sentiment.
Service
9.51
Exceptional service noted across multiple reviews, particularly from staff like Orchi and Mahfuz.
Location
9.05
Great location with views of the river and proximity to shopping.
Room Quality
8.5
Rooms generally well-received with some comments on cleanliness.
Amenities
8.53
Good amenities, though some specific services like pool reservation are noted as inconvenient.
Value for Money
8.49
Good value for the price, complimentary upgrades mentioned.
Food and Beverage
8.04
Breakfast quality noted for improvement but overall satisfactory.
Overall Experience
8.61
Positive experiences highlighted, with guests planning return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:11

Property Description

Riverfront Location and Convenient Access

Situated on the south side of the River Thames, Park Plaza London Riverbank offers easy access to iconic London landmarks such as the London Eye and Houses of Parliament. With the London Underground just 650 metres away, exploring the city is a breeze.

Wellness Facilities and Fitness Center

Unwind after a day of sightseeing in the hotel's fitness centre, complete with TechnoGym equipment, free weights, and a relaxing sauna and steam room. Guests can also take a dip in the indoor pool for a refreshing break.

Luxurious Rooms with Stunning Views

Each air-conditioned room at Park Plaza London Riverbank boasts modern amenities including flat-screen TVs, EU/US power sockets, and minibars. Upgrade to a room with a view of the River Thames and London skyline for an unforgettable stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Park Plaza London Riverbank now!

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments. Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. Our groups team will contact you following your reservation.

Please inform the property in advance of your stay if you plan to bring a dog. Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.6
Based on 16658 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.61
8
834mickm Family
10
Dim sum experience
Pros:

Fantastic experience, will definitely return, everything was great, did the dim sum experience and will definitely be making at home

2026-02-21 via Tripadvisor
S
suemY7748DW Couples Wickford, Essex, England
10
Dimsum masterclass
Pros:

We did the dimsum masterclass. Eighteen students!... Amazing skilled chef, made our own dimsum, with breaks in between, for clean up, given plenty of time to relax after, enjoyed the experience. Will definitely try at home.

2026-02-21 via Tripadvisor
T
terryg974 Couples
10
Great London Stay
Pros:

Great stay at this hotel Jadelle was very helpful and efficient on reception duties. We got a lovely upgrade for our wedding anniversary. Great location, facilities were excellent and great for getting around the sights

2026-02-21 via Tripadvisor
J
jkeohara Family Manchester, Greater Manchester, England
10
Amazing hotel, incredible service
Pros:

We had a fantastic experience, the service was impeccable. Biggest shout out to Jadelle and Roham I think his name was. We had a couple of hiccups which they were both so quick to sort. Would 100% return and recommend to family and friends to stay here on a next visit to London

2026-02-20 via Tripadvisor
D
danielsV5262EH Family
8
Excellent Breakfast
Pros:

Irene was really helpful at breakfast. Rearranged a couple of tables so my child could sit at the window.

2026-02-20 via Tripadvisor
S
S2926VAmichaelk Family Morningside, Durban, KwaZulu-Natal
8
Lovely
Pros:

Selina helped us check in. Selina was very friendly and helpful.

2026-02-20 via Tripadvisor
V
V4627EBlindac Family
10
Helpful Jadelle
Pros:

The receptionist Jadelle was very helpful

2026-02-20 via Tripadvisor
S
Smudge3223 NONE Bristol, England
10
Great family stay
Pros:

Lovely hotel in a brilliant location right on the river within 15 mins walk of the London Eye and bus service right outside. Warm pool and sauna/steam room was great fun for the family. The gym was quiet and well equipped but didn't seem to have AC so was a bit too warm. Food at breakfast was good quality with a large selection. Would definitely stay again with family.

2026-02-19 via Tripadvisor
D
dansearle78 NONE
6
Inefficient check in
Pros:

The hotel is well placed and the rooms comfortable. The check in process is hugely inefficient and created very long queues. When we were finally seen only one of our three rooms was ready and communication was poor. We needed to complain an hour later to get the other two rooms.

2026-02-18 via Tripadvisor
S
sujit_bhatt Business Southampton, Hampshire, England
10
Great hotel and service
Pros:

This is one of my favourite hotels in London, with beautiful views and great service. I have to call out Firat who has been brilliant and always goes above and beyond to ensure I have a great stay, he is a role model for customer service!

2026-02-18 via Tripadvisor
D
D8204NKamyg Solo travel
10
Great hotel for SOLO Travelers
Pros:

Location was great! It was off the Thames by Big Ben (20 min walk) and close to the underground. Staff and service were informative and kind. Atmosphere was romantic and calming. Room was clean, quiet, and excellent with a wonderful view of the river and sites across the water. Value was fair. As far as amenities, I needed more coffee but it was quickly delivered. It was a little steep, but for the safety, privacy, and access to transit, it was great. Montsef ( restaurant /lounge) and Musab ( front desk) were excellent sources of information, conversation, and smiles.

2026-02-17 via Tripadvisor
C
C9241XRrachela Couples
10
Beautiful hotel with brilliant staff
Pros:

We had an absolutely brilliant stay. The hotel itself is stunning and our room was amazing: spacious, comfortable, and very clean.

What really made our trip unforgettable were the staff. Stefan was incredible—he went out of his way to help us get a last-minute restaurant reservation and was just such a friendly, welcoming guy throughout our stay. Arsenal was brilliant too—he escorted us wherever we needed to go within the hotel, had some good chats with us, and helped us find exactly what we needed to make the most of our time in London. The women at reception also helped organised our room for valentine’s day which was another very last minute request done very quickly!

Thanks to them, our experience was so special. We can’t recommend this hotel enough and would stay here again in a heartbeat!

2026-02-17 via Tripadvisor
A
alghanijm Couples
10
Exceptional service
Pros:

Our stay was very delightful. There were a lot of people during check-in but still was very smooth and not chaotic at all. They gave a nice touch with free chocolates while waiting. It was highlighted even more as Khaldoon was there very professional and friendly. The facilities was modern and very nice as well. Can't complain and would highly recommend!

2026-02-17 via Tripadvisor
L
leonardovY3385QQ Family
10
An excellent stay
Pros:

I would highly recommend this hotel, and the reasons are as follows. Undoubtedly, one of its greatest strengths is its strategic location, as it is situated close to several of London’s principal tourist attractions, making them easy to visit. In this respect, the hotel also offers guests the convenience of purchasing the appropriate tickets to explore the city’s various sights via a tourist bus.
In addition, I would like to commend the attention, kindness, and respectful manner of Mr Bashar, who made our stay at the hotel more pleasant and welcoming. Likewise, I would also like to acknowledge the housekeeping staff, who carry out an excellent job in maintaining the different rooms.
Finally, I would like to emphasise that the hotel rooms are comfortable and well-appointed, offering pleasant views of the outside.

2026-02-17 via Tripadvisor
L
lucysL3075NX Couples
10
unreal.
Pros:

absolutely outstanding and service amazing hotel very nice rooms very modern technology amazing view the pool was really clean and nice. The hotel is a hole was clean. We got checked in by jadelle and she was so helpful explained everything so well she was amazing. Had no problem at all all weekend. Very attentive staff.

2026-02-17 via Tripadvisor
J
jordan19jones93 NONE
10
Great family stay
Pros:

We travelled as a family with a baby and toddler, staff were great and we're very helpful at every opportunity. Breakfast was fantastic, plenty of options and good value for money. Spa also great, a little small if you catch it at busy times.

2026-02-17 via Tripadvisor
L
libbyrigo NONE
2
not good at all
Pros:

we didn’t know you had too pre book your pool session so when we went to go to book the pool there was no availability and this was the reason we stayed there and we went to check in at 3 the time that you can and we got told to wait and come back we kept going to check and finally got into our room at 4:30 and then to get to the room and it’s not what we paid for and got 2 singles and not a double to me it all seemed so rushed no organisation or nothing

2026-02-16 via Tripadvisor
L
laran907 Couples
10
Fantastic hotel!
Pros:

From the moment we stepped inside the hotel the staff were polite and friendly. Door staff greeted us and wished us goodbye every time we entered and left.
Our arrival check in was fantastic due to Anusha being very efficient and even upgraded our stay to a suite. Location was perfect being close to a tube station or just a 20 min walk to Westminster. Couldn't have asked for anything more out of our stay. Would thoroughly recommend and will definitely be coming back again.

2026-02-16 via Tripadvisor
T
tmS5707NE Couples
10
Great hotel and amazing staff
Pros:

Our hotel stay was absolutely wonderful. The room was beautiful, the view was stunning, and every member of staff went above and beyond to make our visit special. A huge thank you to Mohammed for his exceptional service and extra effort

2026-02-16 via Tripadvisor
G
Gbvfgjnnnnnn Business
10
A great experience all round at an impressive hotel.
Pros:

A very positive experience all round. First visit and pleasantly surprised with the high standard of hotel, including the rooms and communal areas. Fabulous views from the executive lounge. Front of house staff very friendly and helpful. Will definitely be visiting again.

2026-02-16 via Tripadvisor