Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleaning issues
Inconsistent breakfast quality

Categories

Cleanliness
8.04
Some rooms mentioned as not well cleaned, affecting the sentiment.
Service
9.51
Exceptional service noted across multiple reviews, particularly from staff like Orchi and Mahfuz.
Location
9.05
Great location with views of the river and proximity to shopping.
Room Quality
8.5
Rooms generally well-received with some comments on cleanliness.
Amenities
8.53
Good amenities, though some specific services like pool reservation are noted as inconvenient.
Value for Money
8.49
Good value for the price, complimentary upgrades mentioned.
Food and Beverage
8.04
Breakfast quality noted for improvement but overall satisfactory.
Overall Experience
8.61
Positive experiences highlighted, with guests planning return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:11

Property Description

Riverfront Location and Convenient Access

Situated on the south side of the River Thames, Park Plaza London Riverbank offers easy access to iconic London landmarks such as the London Eye and Houses of Parliament. With the London Underground just 650 metres away, exploring the city is a breeze.

Wellness Facilities and Fitness Center

Unwind after a day of sightseeing in the hotel's fitness centre, complete with TechnoGym equipment, free weights, and a relaxing sauna and steam room. Guests can also take a dip in the indoor pool for a refreshing break.

Luxurious Rooms with Stunning Views

Each air-conditioned room at Park Plaza London Riverbank boasts modern amenities including flat-screen TVs, EU/US power sockets, and minibars. Upgrade to a room with a view of the River Thames and London skyline for an unforgettable stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Park Plaza London Riverbank now!

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments. Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. Our groups team will contact you following your reservation.

Please inform the property in advance of your stay if you plan to bring a dog. Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

8.6
Based on 19262 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.61
S
Stuart extended_group gb
10
Amazing hotel with staff that go above and beyond, check in went very smooth & easy. Couldn’t fault a single thing.
Pros:

The staff went above & beyond in every department, so friendly & helpful & also made our daughters 18th birthday one to remember. Thank you very much 10/10

Cons:

Staff amazing & facilities excellent can’t fault anything. Will definitely be back

2026-08-29 via Nuitee
S
Stuart G couple gb
8
Had a pleasant stay in London
Pros:

Great location friendly staff who upgraded us to VIP

Cons:

No bathroom door between toilet and room very strange and not go out taste

2026-08-29 via Nuitee
M
Marie family_with_children fr
9
Perfect
2026-08-29 via Nuitee
A
Aseel family_with_children kw
10
2026-08-29 via Nuitee
L
Linda family_with_children gb
7
2026-08-29 via Nuitee
S
Shabbir couple gb
9
2026-08-29 via Nuitee
G
Ghislaine solo_traveller fr
9
2026-08-29 via Nuitee
P
Paweł solo_traveller pl
10
Zadowolony i wypoczęty
Pros:

Wszystko, zaczynając od wejścia, kolację, koncerty na żywo, pyszne sniadania

Cons:

Nic

2026-08-29 via Nuitee
S
Sadia family_with_children gb
7
Kids loved the pool and children’s area. :-)
Pros:

The lady in the swimming pool area was really nice and friendly likewise that in the children’s play area… the location was great.

Cons:

So we given a hamper a reception in exchange for them not coming and cleaning our room but was assured that the towels would be replaced if need be, no body replaced anything, or took out or bins or replaced our sugar /milk. The room was dark and had a funny smell in it. (Unless I misunderstood the deal)

2026-08-29 via Nuitee
B
beth solo_traveller au
8
staff were very polite and helpful
Pros:

overall ok, rooms a little tired

Cons:

I wasn’t happy that there was no toilet paper or milk in the room

2026-08-29 via Nuitee
A
Artur solo_traveller kz
10
2026-08-29 via Nuitee
G
George couple gb
6
Good but could've been better
Pros:

Good location and the room was nice. Great shower.

Cons:

Was enticed to pay for room upgrade which I did, expecting better view but was disappointed to find we were facing other room windows. Waste of money. Only other uprgrades were for suites which was very pricey. Friends came to see us and booked at same venue for 1 night and received a free suite upgrade! Go figure.
Our phone room phonw didn't work and I wanted more coffee and water as not enough provided for our 2-night stay. Tried to report this but queues were very long downstairs and no concierge available. Later found someone who helped.

2026-08-29 via Nuitee
M
Miroslav extended_group sk
9
Dobrý hotel na pár dni
Pros:

Dostupnost do centra, skvele raňajky .

Cons:

Výhľad na koľajnice 9 párov koľajníc. Pre milovníka vlakov je to extra výhľad. Vlaky nerušili hlukom. Je to len o výhľade

2026-08-29 via Nuitee
M
Maha extended_group sa
8
2026-08-29 via Nuitee
G
Gerald couple gb
10
2026-08-29 via Nuitee
D
dawnfG865UV Family New York City, New York
6
Riverbank Stay
Pros:

The service is really slow. Had to ask front desk numerous times for things. Had to move rooms for bad smell and no one came to help us move, or
The room we moved into was very nice with balcony and a lot of amenities like full fridge, washing machine, living room, dining area, separate bedroom and two large televisions.

2026-08-28 via Tripadvisor
S
SGBrooke NONE London, England
2
Wouldn’t waste my money for a family stay again
Pros:

Disgusting behaviour from restaurant manager Valentino’s - made complaint to front desk manager but didn’t hear anything in regards to it.

Broken shower and hand wash pumps - had to purchase amenities from local supermarket.

Stained bedsheets on children beds - disgusting for any hotel - hygiene poor.

Was told we could only attend swimming with our two very small children (toddler and baby) with a time slot but when we arrived they allowed everyone else in the queue to enter without booking.

Wouldn’t stay again!

2026-08-28 via Tripadvisor
C
Casey couple gb
9
was a great birthday treat, i loved it so much!
Pros:

it was very clean, the atmosphere was great and everyone who worked there was so welcoming.

2026-08-28 via Nuitee
J
Juan Francisco solo_traveller es
10
2026-08-28 via Nuitee
P
Pablo Victor Gomes family_with_children us
10
2026-08-28 via Nuitee