Four Points by Sheraton Kuala Lumpur, Chinatown

Hotels
Four Points by Sheraton
8.9 (2193 reviews)
No 2, Jalan Balai Polis , Kuala Lumpur , my

Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Limited room service options

Categories

Cleanliness
8.81
The hotel was reported as very clean by multiple guests.
Service
9.28
Staff were consistently described as friendly and helpful.
Location
9.32
Excellent location in Chinatown with easy access to attractions and food.
Room Quality
8.77
Rooms were described as comfortable and modern.
Amenities
8.8
Facilities including the pool and gym were praised.
Value for Money
8.76
Overall good value considering the location and services.
Food and Beverage
8.31
Breakfast variety was notable, though some comments were mixed.
Overall Experience
9.18
Many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:43

Property Description

Prime Location in Chinatown
Embrace the vibrant culture and energy of Kuala Lumpur's Chinatown at Four Points by Sheraton.

Modern Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and a picturesque view of the city skyline.

Culinary Delights
Start your day with a delicious buffet breakfast and unwind with handcrafted cocktails at our stylish bar.

Experience the best of Kuala Lumpur's cultural hub at Four Points by Sheraton, Chinatown. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodations in accordance with Malaysia government legislation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 100 per person per night when using an existing bed.
    People 1 year old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2193 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
R
Ramona solo_traveller ch
9
Pros:

Super Lage in Chinatown, tolle Redtaurants, Streetfood und Party in der Nähe und trotzdem sehr ruhiges Zimmer. Super Dusche, super Wasserdruck, bequemes Bett

Cons:

Schon eher teuer, Pool war sehr kalt ohne Sonne

2026-05-06 via Nuitee
J
Jenine Louise couple za
8
An oasis in Chinatown, with beautiful facilities that makes you want to stay at the hotel.
Pros:

Its location to Chinatown, the Hotel itself is beautiful and serviced well. Whilst we were there my sister had a birthday and Ms KIRA made the day unforgettable, with beautiful decorations in our room.

Cons:

NOT A THING!!!

2026-05-05 via Nuitee
A
Albert couple my
10
2026-05-05 via Nuitee
S
Shafiq couple sg
8
2026-05-04 via Nuitee
S
Shiori solo_traveller jp
8
2026-05-04 via Nuitee
J
Jie Yun solo_traveller sg
10
Awesome hotel !
Pros:

The location is very conveniently located in the heart of chinatown and it is only a stone's throw to Jalan Petaling. The water pressure of the shower head is very constant and the temperature is also very regular.

Cons:

N.A

2026-05-02 via Nuitee
G
Gerard solo_traveller my
10
2026-05-01 via Nuitee
R
Rida Bizarre solo_traveller nl
10
Amazing stay at KL
Pros:

That was my first time in KL, so I was a bit worried how everything would go, but thanks to staff of this hotel, had less worries. Absolutely helpful in every way, kind and hospitable. I really enjoyed the location. China Town is an amazing place to visit and try the foods and buy souvenirs. The pool is great. I enjoyed the breakfast. Every evening I was coming back to my clean room and enjoyed every night at this place. Highly recommend!

2026-05-01 via Nuitee
N
Ngai solo_traveller sg
9
Beyond Expectation.
Pros:

Front desk officers very attentive, once they knew my nephew birthday. Surprised me, that they decorated the room with birthday theme.. Really beyond my expectation.

Cons:

The King Room, feel very small, more like Queen room.

2026-04-29 via Nuitee
B
Bavani solo_traveller sg
9
2026-04-28 via Nuitee
K
keval solo_traveller sg
10
Excellent choice for a weekend trip
Pros:

Chinatown is at your doorstep, there are rail lines under 10 minutes away by foot. Water is provided in glass bottles instead of plastic ones, which is a huge plus point when considering environmental friendliness. And most importantly, the bed is very comfy. :)

Cons:

Nothing to complain about

2026-04-26 via Nuitee
A
Andrew couple gb
9
2026-04-25 via Nuitee
J
Jesper extended_group sg
1
2026-04-25 via Nuitee
D
Damien couple ch
9
2026-04-24 via Nuitee
J
JL extended_group my
8
2026-04-23 via Nuitee
I
Isobel solo_traveller gb
10
Pros:

I don't often leave reviews but the staff at this hotel were exceptional. They went above and beyond to make our stay special and looked after us very well. The level of service was better than the 5 star hotels we have stayed at. Would definitely stay again if in the area.

2026-04-23 via Nuitee
K
Kien couple gb
8
My wife n I had stayed here before. We like the location.
Pros:

Location was good. Surrounded by local eatees. Staffs helpful n friendly. Good views from bedroom windows.

Cons:

Pool rather shallow for swimming.

2026-04-21 via Nuitee
S
Shoh solo_traveller jp
10
2026-04-20 via Nuitee
G
GAEL solo_traveller fr
7
Pros:

La grande suite est confortable

Cons:

L'isolation des étages n'est pas adéquate. Nous avions eu 2 nuits calmes car personne au-dessus jusqu'à la dernière nuit, horrible, impossible de dormir car il y avaient des enfants au dessus qui courraient toute la nuit.

2026-04-20 via Nuitee
K
Koh couple my
7
2026-04-20 via Nuitee