Four Points by Sheraton Kuala Lumpur, Chinatown

Hotels
Four Points by Sheraton
8.9 (2081 reviews)
No 2, Jalan Balai Polis , Kuala Lumpur , my

Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Limited room service options

Categories

Cleanliness
8.81
The hotel was reported as very clean by multiple guests.
Service
9.28
Staff were consistently described as friendly and helpful.
Location
9.32
Excellent location in Chinatown with easy access to attractions and food.
Room Quality
8.77
Rooms were described as comfortable and modern.
Amenities
8.8
Facilities including the pool and gym were praised.
Value for Money
8.76
Overall good value considering the location and services.
Food and Beverage
8.31
Breakfast variety was notable, though some comments were mixed.
Overall Experience
9.18
Many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:43

Property Description

Prime Location in Chinatown
Embrace the vibrant culture and energy of Kuala Lumpur's Chinatown at Four Points by Sheraton.

Modern Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and a picturesque view of the city skyline.

Culinary Delights
Start your day with a delicious buffet breakfast and unwind with handcrafted cocktails at our stylish bar.

Experience the best of Kuala Lumpur's cultural hub at Four Points by Sheraton, Chinatown. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodations in accordance with Malaysia government legislation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 100 per person per night when using an existing bed.
    People 1 year old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2081 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
M
Mitschka couple de
10
Ideales Hotel für den Stadtaufenthalt
Pros:

Wir hatten ein Zimmer in der 16. Etage mit Blick auf die gesamte Skyline von KL. Das Hotel ist in jeder Hinsicht sehr komfortabel, d.h. neue Möblierung, modernes Ambiente, schöne Terrasse vor der Bar im 7. Stock. Toller großer Pool, Fitnessbereich. Aufmerksames, unaufdringliches Personal, schnelles Wifi im Zimmer. Super Lage, fußläufig, 5 Min. nach Chinatown.

Cons:

Keine Anmerkung, alles perfekt.

2026-03-14 via Nuitee
L
LEW couple my
8
2026-03-13 via Nuitee
M
Malcolm family_with_children jp
9
2026-03-12 via Nuitee
W
Wai Mun family_with_children my
9
I had a wonderful stay at this hotel and everything was up to my expectation.
Pros:

Great location and polite staff. Lots of good eateries right at hotel front.

Cons:

Booking on hotel website as a member was way too un-user friendly. Hence, giving up the member perks and book through Booking.com

2026-03-12 via Nuitee
K
Kum Lan couple sg
8
2026-03-12 via Nuitee
C
Chien Kai family_with_children tw
9
Pros:

地理位置優越

Cons:

沒有

2026-03-10 via Nuitee
T
Tomáš couple sk
10
2026-03-10 via Nuitee
Y
y couple gb
8
2026-03-09 via Nuitee
J
julia couple gb
5
Unlikely to return, not good enough to entice us back
Pros:

Location excellent, staff friendly and helpful, amazing shower, great view from our room

Cons:

Very stuffy room, air conditioning too hot, pillows too hard, with no option to change them. Awful breakfast, particularly for vegetarians - what options there were, predominantly bland. Felt like some dishes were leftovers from the buffet dinner the night before.

2026-03-09 via Nuitee
D
Darren couple my
10
great place for a getaway
Pros:

place is easy to travel around, amenities are plenty. Rooms and views were great

Cons:

discussions between their valets and receptionists could be better, i had to liaison between them

2026-03-09 via Nuitee
W
Wacym family_with_children fr
8
Pros:

All good, restaurant, location, staff,

2026-03-07 via Nuitee
V
Vincent couple fr
10
Memorable Stay in KL's Chinatown Gem
Pros:

Our stay at this hotel made our Kuala Lumpur trip truly memorable. Perfectly located on the southern edge of Chinatown, the modern, well-maintained building exudes positive, vibrant energy. From booking to checkout, the staff were professional, helpful, and genuinely welcoming.
We enjoyed a quiet room with stunning KL views. The spacious bedroom was traveler-friendly, featuring a comfortable bed, ample drawers, a spotless bathroom, excellent lighting, and finely tuned air conditioning.
Breakfast offered diverse options from multiple cultures, served with a lovely view. Light sauces and fried items avoided heaviness, while the pastries were delectable—a true delight in a flawlessly managed hotel.

2026-03-07 via Nuitee
S
Santiago solo_traveller es
7
Muy buena estancia en chinatown
Pros:

ubicación muy buena, espacios comunes muy buenos. la piscina, una sorpresa

Cons:

la ducha no funcionaba bien. La habitación pequeña y el baño tambien. Ascensores casi siempre ocupados

2026-03-06 via Nuitee
K
kenji couple jp
9
2026-03-05 via Nuitee
P
Peller-Gyarmati couple hu
9
2026-03-03 via Nuitee
D
Dung couple us
9
Great place to stay when visit Kuala Lumpur and Chinatown. I felt very comfortable when staying here
Pros:

Best location which close to good restaurants, china town.
Room is space and very clean.
Staffs is friendly, well English speaking and very helpful.

Cons:

None

2026-03-01 via Nuitee
雨柔 family_with_children tw
9
2026-02-28 via Nuitee
G
Goh couple my
8
Pros:

Clean

Cons:

Buffet breakfast need improvement

2026-02-28 via Nuitee
K
KUNG PING couple cn
10
地點很棒
Pros:

地點

2026-02-27 via Nuitee
K
KUNG PING couple cn
10
2026-02-27 via Nuitee