Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Convenient location
Reasonable price
Cons:
Dirty rooms
Poor service
Noisy environment
Bed bugs reported

Categories

Cleanliness
3.16
Multiple reviews mentioned the hotel was dirty, had mold, and filthy rooms.
Service
6.13
Staff were described as alright, but service issues and lack of communication noted.
Location
8.17
Convenient location mentioned in several reviews.
Room Quality
2.62
Many rooms were reported as damp, old, or in a poor state of repair.
Amenities
3.65
Amenities mentioned as lacking or in poor condition, with broken items and inadequate facilities.
Value for Money
5.61
Some positive remarks on pricing but overshadowed by overall poor conditions.
Food and Beverage
3.66
Food quality reported as very poor with specific issues noted.
Overall Experience
5.43
Numerous negative experiences lead to a disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:34

Property Description

Scenic Countryside Views and Modern Comforts
Experience the best of both worlds at OYO The Bridge House Hotel, where contemporary style meets traditional heritage. Enjoy free Wi-Fi, air-conditioned rooms, and picturesque country views just minutes away from major transportation hubs.

Delicious Cuisine for Every Palate
Indulge in mouth-watering dishes at our renowned restaurant, offering a fusion of traditional British flavors and authentic Indian cuisine. Our talented kitchen team ensures each dish is a culinary delight for our guests.

Convenient Location with Easy Access
Situated near Reigate and a short drive from major airports and transportation links, our hotel provides the perfect base for exploring the Surrey countryside or catching a flight. Book your stay now and experience the charm of OYO The Bridge House Hotel.

Important information:

This property offers self-check-in only.

The property's reception opening hours are from 06:00 to 00:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.8
Based on 1054 reviews
Cleanliness: 3.16
Service: 6.13
Location: 8.17
Room Quality: 2.62
Amenities: 3.65
Value for Money: 5.61
Food and Beverage: 3.66
Overall Experience: 5.43
S
Sepehr family_with_children gb
1
We didnt stay in the room imidiately after we saw the room we left property and spoke to reception and complain through
Pros:

You can not find anything good at property

Cons:

Reception area had a bad smell , we checked in room and found a bed bug and the bed , the bathroom was dirty , lots of hair on the floor and black mould on silicons

2026-04-18 via Nuitee
J
JanvanDriel family_with_children my
5
Just to sleep
Cons:

No food at all. A run down hotel

2026-04-18 via Nuitee
G
George couple gb
2
2026-04-16 via Nuitee
A
Angie solo_traveller gb
5
2026-04-13 via Nuitee
B
Becca couple gb
1
2026-04-12 via Nuitee
E
Elizabeth solo_traveller gb
10
2026-04-08 via Nuitee
L
Lucy family_with_children gb
5
You get what you pay for
Pros:

Good location and parking, bedding was clean, towels clean. Bed was very springy but comfy, slept well. Shower powerful and hot.

Cons:

It was tired and grubby, lots of black mould around the bath and tiles, chipped paintwork, toilet stained brown, curtains hanging off the rail, window was dirty, patio was dirty, flower tub had litter and dog ends in it. Could write in the dust on the tv. Communal areas tired, worn carpets. Stale smoke aroma.

2026-04-06 via Nuitee
A
Aishah solo_traveller gb
1
Unclean, very dirty.
Pros:

Close to motorway. Convenient.

Cons:

Disgusting hygiene. Floor was filthy, old chips found on the floor and filled with dust. Pillow had dust and a dead moth on it. Headboard was filled with dust. Very unclean and uncomfortable place to stay. Toilet seat was also dirty. Staff did clean it upon request however all the other rooms are the same unfortunately as we had booked 3 rooms in total for extended family. Would never recommend due to how dirty it was.

2026-04-06 via Nuitee
J
Janet solo_traveller gb
6
Overall, room was clean ish, ie sheets, towels, toilet, sink plug hole could do with a clean,
Pros:

Didn't like or dislike.

Cons:

Could have been informed about the wedding party celebrations that ended at 2.30am that i could hear in my room, also the window was broken and wouldn't close , room 31.

2026-04-02 via Nuitee
R
ryohei family_with_children es
2
2026-04-02 via Nuitee
C
Clare family_with_children gb
1
Serious Breach of Safety and Duty of Care
Pros:

Nothing

Cons:

On arrival at approximately 11:30pm on Friday, 27th February 2026, I attended the property with my children (8 and 13) after receiving confirmation of my booking, including a room number and key code. After travelling late at night and expecting access to our reserved accommodation, I entered the room allocated to us — only to discover that someone was already lying in the bed.
The staff were unaware there was someone already in the room and they refused to believe me.
The hotel staff showed a complete lack of care and accountability. Due to safety concerns at the hotel I chose to find alternative accommodation rather than to stay. The hotel advised me that booking.com would handle the refund. I called booking.com and was eventually offered £12 compensation. I then emailed the hotel directly and they have failed to respond. I sent a further email to booking.com who replied to say that whilst they agree with my request for a refund the hotel are refusing and suggested I write a review.

2026-03-31 via Nuitee
B
Brooks couple gb
7
Lovely place for a short stay, lovely places to walk/hike
Pros:

Massive place to stay. Rooms were very spacious with pretty decent internet.

Cons:

Lady at the front desk struggled to understand us. We asked what time the kitchen closes for dinner and she eventually walked us practically into the kitchen and told the staff we wanted to eat, to which the chef said the kitchen was closed for to an event.

There was also some random Bobby pin hair clips in the bathroom and a grain of rice in one of the twin beds

2026-03-29 via Nuitee
M
Md solo_traveller gb
3
2026-03-23 via Nuitee
D
Danni couple gb
7
One nights stay room was clean staff friendly . There was a wedding on but this didn’t disturb us at all .
Pros:

Clean , a
Little dated but well looked after
Was like a holiday complex

Cons:

Nothing

2026-03-22 via Nuitee
C
Caroline solo_traveller gb
8
Great staff and very helpful , would recommend
Pros:

Staff were really friendly and helpful

Cons:

Have a knee injury so lots of stairs isn’t great for me

2026-03-20 via Nuitee
A
Ana Marta couple es
6
precio calidad corresponde
Pros:

la cama era comoda

Cons:

no tenia calefacion solo dos pequeños radiadores electricos

2026-03-12 via Nuitee
R
robert solo_traveller gb
3
Wasn’t expecting much for my £48.00 per night but room not worth half that amount!
Pros:

No breakfast

Cons:

Bed was very lumpy ( mattress needs replacing )
Very poor water pressure in shower
Toilet area very dirty ( dirt on top of every dado rail/skirting that has been there for years)
Brown “scum” in toilet that when flushed would reappear again in minutes

2026-03-07 via Nuitee
S
Samuel couple gb
5
2026-03-05 via Nuitee
A
Avram family_with_children gb
10
2026-03-01 via Nuitee
V
vladimihnea family_with_children gb
1
Horrible bedrooms
Pros:

Located on nice field.

Cons:

hotel and the bedrooms extremely dirty.
Bathroom, bedroom, doors walls, floor, windows, desks,corridors floors and doors, I was afraid to touch washing my hand "thousands" times for how long we we're there.
I've booked a room attending to an event and the plan was to remain over the night but at the end we decided to just return to our home on the middle of the night due to too much dirtiest bedroom.

2026-03-01 via Nuitee