Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Luxurious stay
High-end service
Great location
Excellent food
Cons:
Pillows could be better
Heating issues reported

Categories

Cleanliness
9.19
Rooms were cleaned twice a day, suggesting high standards of cleanliness.
Service
9.66
Staff was very kind and attentive, contributing to high service quality.
Location
9.7
The location is considered ideal, with positive mentions in multiple reviews.
Room Quality
9.15
Rooms are described as luxurious and comfortable.
Amenities
8.68
Good amenities mentioned, but some concern about jacuzzi availability.
Value for Money
9.14
Hotel considered as offering great value based on quality of service and experiences.
Food and Beverage
9.39
Food quality received high praise in several reviews.
Overall Experience
9.46
Overall experience was described as excellent with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 07:10

Property Description

Luxurious Ski-in and Ski-out Experience
Kempinski Hotel Grand Arena Bansko offers the ultimate ski-in and ski-out experience in Bansko, situated at the heart of the mountain resort with direct access to the Gondola lift station.

Exquisite Dining and Culinary Delights
Indulge in a variety of dining options at the hotel, from themed buffets at The Gallery restaurant to Mediterranean cuisine at Come Prima Restaurant. Enjoy live cooking experiences and exceptional meals at The Sushi Bar, Teppanyaki Grill, and La Veranda Bar & Lounge.

Unparalleled Wellness and Family-Friendly Amenities
Relax and rejuvenate at the fully renovated Kempinski The Spa, featuring a range of facilities including pools, saunas, and a snow room. Families can take advantage of the supervised Kids Club while enjoying complimentary childcare services.

Experience luxury, comfort, and adventure at Kempinski Hotel Grand Arena Bansko. Book now to create unforgettable memories in the heart of Bansko!

Important information:

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card at any time after confirmation.

Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.

Please note that rates on 31 December include a compulsory New Year's Gala dinner for the number of people included in the reservation.

We can accommodate pets up to 10 kilos and charges will appliedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Jul 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

9.3
Based on 1564 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.7
Room Quality: 9.15
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 9.39
Overall Experience: 9.46
P
petar • family_with_children • gb
10
2026-08-29 • via Nuitee
P
Paul • couple • gb
10
2026-08-27 • via Nuitee
M
marina • solo_traveller • il
10
2026-08-26 • via Nuitee
Z
ZHEYNA • solo_traveller • bg
10
2026-08-25 • via Nuitee
F
Florin • couple • ro
10
2026-08-24 • via Nuitee
M
Malinka • couple • bg
9
2026-08-23 • via Nuitee
M
michal • couple • il
9
Pros:

ארוחת בוקר מצויינת, חדר מרווח ונקי, מיקום מצויין.

Cons:

המראה של המלון קצת מיושן, היו הרבה מאד ילדים.

2026-08-23 • via Nuitee
M
Mariana • solo_traveller • bg
10
Pros:

Просторна стая, удобни легла, разнообразна и обилна закуска.
СПА комплексът е чист и добре оборудван.
Персоналът е любезен, основно от чужденци, като повечето не говорят български език.

Cons:

Балконът е просторен, но не беше почистен. Не го почистиха и по време на нашия престой

2026-08-22 • via Nuitee
Y
Yehudit • solo_traveller • il
10
Pros:

Everything was good, great breakfast, facilities and location

Cons:

AC was weak and outside were 35 degrees

2026-08-21 • via Nuitee
לימור • couple • il
9
מעולה
Pros:

המיקום, המתקנים
הנוף
האוכל
מהמם

Cons:

הצוות בקבלה
קריר ולא מתאמץ
קבלת חדר ב 17:30

2026-08-21 • via Nuitee
ירון • solo_traveller • il
9
Pros:

The service
The brakefast
The spa

Cons:

The sushi bar was closed

2026-08-19 • via Nuitee
כהן • solo_traveller • il
10
לחיות את החיים
Pros:

מלון ברמה גבוהה, חדרים מרווחים, מאובזרים, צוות אדיב ונעים שירות מעולה, ארוחת בוקר מפנקת ועשירה במגוון רחב.
מומלץ מאוד

2026-08-17 • via Nuitee
P
petros • couple • gr
8
2026-08-17 • via Nuitee
G
Goran • family_with_children • be
10
Pros:

Everything was perfect, as always. The Kempinski Grand Arena Bansko is one of the finest hotels in Bulgaria, offering a true 5-star service. But the menu at Come Prima and the Pool restaurant would benefit from an update and more diversity.

Cons:

Nothing in particular.

2026-08-16 • via Nuitee
P
Plamen • solo_traveller • id
5
2026-08-15 • via Nuitee
M
michael • solo_traveller • il
10
2026-08-15 • via Nuitee
T
Temenujka • solo_traveller • bg
9
2026-08-14 • via Nuitee
S
Spahiev • couple • bg
10
2026-08-13 • via Nuitee
G
Goel • solo_traveller • ae
8
Pros:

Location, facilities, spa

2026-08-13 • via Nuitee
P
Paz • solo_traveller • qa
9
Pros:

Size of theroom, location, breakfast

Cons:

Weak wi-fi, housekeeping, the mattress

2026-08-12 • via Nuitee