Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Luxurious stay
High-end service
Great location
Excellent food
Cons:
Pillows could be better
Heating issues reported

Categories

Cleanliness
9.19
Rooms were cleaned twice a day, suggesting high standards of cleanliness.
Service
9.66
Staff was very kind and attentive, contributing to high service quality.
Location
9.7
The location is considered ideal, with positive mentions in multiple reviews.
Room Quality
9.15
Rooms are described as luxurious and comfortable.
Amenities
8.68
Good amenities mentioned, but some concern about jacuzzi availability.
Value for Money
9.14
Hotel considered as offering great value based on quality of service and experiences.
Food and Beverage
9.39
Food quality received high praise in several reviews.
Overall Experience
9.46
Overall experience was described as excellent with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 07:10

Property Description

Luxurious Ski-in and Ski-out Experience
Kempinski Hotel Grand Arena Bansko offers the ultimate ski-in and ski-out experience in Bansko, situated at the heart of the mountain resort with direct access to the Gondola lift station.

Exquisite Dining and Culinary Delights
Indulge in a variety of dining options at the hotel, from themed buffets at The Gallery restaurant to Mediterranean cuisine at Come Prima Restaurant. Enjoy live cooking experiences and exceptional meals at The Sushi Bar, Teppanyaki Grill, and La Veranda Bar & Lounge.

Unparalleled Wellness and Family-Friendly Amenities
Relax and rejuvenate at the fully renovated Kempinski The Spa, featuring a range of facilities including pools, saunas, and a snow room. Families can take advantage of the supervised Kids Club while enjoying complimentary childcare services.

Experience luxury, comfort, and adventure at Kempinski Hotel Grand Arena Bansko. Book now to create unforgettable memories in the heart of Bansko!

Important information:

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card at any time after confirmation.

Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.

Please note that rates on 31 December include a compulsory New Year's Gala dinner for the number of people included in the reservation.

We can accommodate pets up to 10 kilos and charges will appliedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026
Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.3
Based on 1426 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.7
Room Quality: 9.15
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 9.39
Overall Experience: 9.46
K
kose • family_with_children • tr
6
Pros:

kahvaltılık ürünler güzeldi açık büfesi gayet yeterli

Cons:

ingilizce bilmiyorlar ve anlamıyorlar

2026-02-13 • via Nuitee
K
Kaymak • family_with_children • tr
9
Mükemmel
Pros:

Sıcak havuz ve jakuzi

Cons:

Türk kahvesinin iyi pişmemesi

2026-02-12 • via Nuitee
G
Gonul • couple • tr
9
Pros:

Gondola hemen yanı, hızlı geçiş karti imkanı sunması, şehirde de çok merkezi olması
Kayak sonrası Spa hizmetini çok sevdik

2026-02-11 • via Nuitee
H
HASAN BERK • couple • tr
10
2026-02-10 • via Nuitee
A
andrey • couple • cy
10
2026-02-10 • via Nuitee
A
Ardian • couple • xk
3
not good for the price
Pros:

proximity to the runway

Cons:

From the beginning, the reception was not good, the service was not good, and the food, both breakfast and dinner, was not good.

2026-02-10 • via Nuitee
L
LIMOR • couple • il
8
מלון ספא מרכזי
Pros:

מלון נעים עם ספא מפואר.

Cons:

המלון מיושן וכך גם החדרים. מחיר יקר ביחס לתמורה.

2026-02-08 • via Nuitee
B
Burcu • family_with_children • tr
8
Pros:

Konum çok iyi. Olanakları güzel

Cons:

Otel eski kalmış. Yenilense güzel olur

2026-01-31 • via Nuitee
I
ILKER • couple • gb
10
Pros:

mükemmel bir otel . Kahvaltı oldukça çeşitli. Konum mükemmel kayak odasından direk Gondolaya biniyorsunuz .Yıllardır gittiğimiz ve en sarah ettiğimiz otel. Odalar büyük ve ferah. Spa oldukçe büyük ve yeterli .

2026-01-30 • via Nuitee
M
Michael • couple • il
9
חוויית סקי בנוחות מירבית
Pros:

את השירות והקרבה לגונדולה

Cons:

יקר בהשוואה למלונות אחרים בסביבה

2026-01-30 • via Nuitee
N
Necef ali • couple • gr
10
2026-01-30 • via Nuitee
A
Atacan • family_with_children • tr
9
2026-01-29 • via Nuitee
A
Atacan • family_with_children • tr
9
2026-01-29 • via Nuitee
R
Rym • family_with_children • tr
9
Pros:

Otelin konumu mükemmel ama bence yeni de pahalı kalır kahvaltısı güzel her şey var Ama en iyisi personeli o kadar gülen yüzler ki ve o kadar yardımcı oluyorlar ki bence pahalılık oradan çünkü gerçekten çok iyiler

2026-01-28 • via Nuitee
K
Korhan Kaya • couple • tr
9
2026-01-27 • via Nuitee
Y
Yusuf Selim • couple • tr
10
Kesinlikle memnun kalırsınız.
Pros:

Tesisin konumu çok iyi bir noktada.
Hizmet iyi.
Odalar temiz ve konforlu.

Cons:

Hiçbir şey

2026-01-26 • via Nuitee
M
moran • couple • il
8
2026-01-26 • via Nuitee
A
Amir • couple • il
9
Kempinski Sofia can improve
Pros:

Spa is impressive. location, staff, food quality, valet service

Cons:

Half board- it is common to serve water (not mineral) but at Kempinski they do not so you have to pay even for water so yo paid for hslf board but you need to pay more.

Room bath- it is of a 3 star hotel level. You have both bath and a shower but the shower is not big and the shower head is fixed, small and with a low water stream power. So I moved to the bath which is narrow, half open (water flush the floor) and low water stream power.
Not to the level you expect Kempinski.

Lobby bar prices are extremely high.10 Euro for a capucino in Bulgaria...

2026-01-25 • via Nuitee
A
Abdullah • couple • tr
10
2026-01-22 • via Nuitee
I
IBRAHIM LEVENT • family_with_children • tr
10
We will definitely return.
Pros:

The breakfast was delightful, and the SPA experience was outstanding. Our rooms were tidy, roomy, and interconnected. I highly recommend this hotel in Bansko if you appreciate attention to detail.

Cons:

Nothing.

2026-01-22 • via Nuitee