Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Luxurious stay
High-end service
Great location
Excellent food
Cons:
Pillows could be better
Heating issues reported

Categories

Cleanliness
9.19
Rooms were cleaned twice a day, suggesting high standards of cleanliness.
Service
9.66
Staff was very kind and attentive, contributing to high service quality.
Location
9.7
The location is considered ideal, with positive mentions in multiple reviews.
Room Quality
9.15
Rooms are described as luxurious and comfortable.
Amenities
8.68
Good amenities mentioned, but some concern about jacuzzi availability.
Value for Money
9.14
Hotel considered as offering great value based on quality of service and experiences.
Food and Beverage
9.39
Food quality received high praise in several reviews.
Overall Experience
9.46
Overall experience was described as excellent with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 07:10

Property Description

Luxurious Ski-in and Ski-out Experience
Kempinski Hotel Grand Arena Bansko offers the ultimate ski-in and ski-out experience in Bansko, situated at the heart of the mountain resort with direct access to the Gondola lift station.

Exquisite Dining and Culinary Delights
Indulge in a variety of dining options at the hotel, from themed buffets at The Gallery restaurant to Mediterranean cuisine at Come Prima Restaurant. Enjoy live cooking experiences and exceptional meals at The Sushi Bar, Teppanyaki Grill, and La Veranda Bar & Lounge.

Unparalleled Wellness and Family-Friendly Amenities
Relax and rejuvenate at the fully renovated Kempinski The Spa, featuring a range of facilities including pools, saunas, and a snow room. Families can take advantage of the supervised Kids Club while enjoying complimentary childcare services.

Experience luxury, comfort, and adventure at Kempinski Hotel Grand Arena Bansko. Book now to create unforgettable memories in the heart of Bansko!

Important information:

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card at any time after confirmation.

Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.

Please note that rates on 31 December include a compulsory New Year's Gala dinner for the number of people included in the reservation.

We can accommodate pets up to 10 kilos and charges will appliedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026
Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.3
Based on 1450 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.7
Room Quality: 9.15
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 9.39
Overall Experience: 9.46
L
Lampros • couple • gr
10
2026-03-07 • via Nuitee
J
Jens • couple • de
10
Pros:

Eigentlich alles. Toller Empfang, valet parking, Skipiste vor dem Haus, super Frühstücksbuffet, tolle Lobby und sehr freundliches Personal. Auch der Spa-Bereich mit Schwimmbad war wirklich sehr gut.

Cons:

Es wäre schön, wenn die Gäste die Saunaregeln auch beachten würden. Man setzt sich AUF sein Handtuch, auch die Füße stellt man darauf ...

2026-03-02 • via Nuitee
Şükrü • family_with_children • tr
8
2026-02-27 • via Nuitee
B
Beri Bertan • extended_group • tr
5
Pros:

spa and food was okay. Restaurants staff were good.

Cons:

Rooms are old. Reception's and spa's frontdesk are rude.

2026-02-26 • via Nuitee
מויאל • couple • il
10
2026-02-25 • via Nuitee
מויאל • couple • il
10
Pros:

מטורף

Cons:

הכל מצוין

2026-02-25 • via Nuitee
F
FURUZAN • extended_group • tr
10
2026-02-23 • via Nuitee
I
ilan • couple • fr
10
Parfait
Pros:

Parfaitement bien placer, tous et est à coter et sur la piste directement, on peux prendre les passe et les équipement directement depuis l hotel ces un vraix luxe, la piscine et jacuzzi extérieur chauffe le rêve,

Cons:

Les chambre mérite une rénovation, mais tous le confort est présent

2026-02-23 • via Nuitee
A
alexisbK9464YX • Family
10
Perfect ski hotel
Pros:

We loved the Kempinski! The spa was exceptional with every room you could think of (multiple different saunas, steam rooms, snow room, indoor and outdoor jacuzzis, shower experiences, relaxation rooms and pools) and the restaurant food was lovely with different themes each night (Saturday Italian, Sunday Bulgarian, Monday Alps, Tuesday Asian etc).

The best part of staying at the Kempinski is the VIP pass - if you are skiing during school holidays this is a must! Gondola queues have been between 2-3 hours a day and with VIP we have gone straight through-it’s worth a stay in the hotel for this alone! And the price was not much more than the normal pass price at about €75 per days for adults (less for children 11 and under). The gondola is next door to the hotel and and you can ski straight back into the ski room at the end of the day.The ski shops in the foyer and the ski room all make the experience easy
The rooms are nice but dated but the hotel itself is beautiful and like a winter wonderland. The view from our room (shown in photo) was stunning. I’d def recommend a stay here!

2026-02-18 • via Tripadvisor
K
kose • family_with_children • tr
6
Pros:

kahvaltılık ürünler güzeldi açık büfesi gayet yeterli

Cons:

ingilizce bilmiyorlar ve anlamıyorlar

2026-02-13 • via Nuitee
K
Kaymak • family_with_children • tr
9
Mükemmel
Pros:

Sıcak havuz ve jakuzi

Cons:

Türk kahvesinin iyi pişmemesi

2026-02-12 • via Nuitee
G
Gonul • couple • tr
9
Pros:

Gondola hemen yanı, hızlı geçiş karti imkanı sunması, şehirde de çok merkezi olması
Kayak sonrası Spa hizmetini çok sevdik

2026-02-11 • via Nuitee
A
andrey • couple • cy
10
2026-02-10 • via Nuitee
A
Ardian • couple • xk
3
not good for the price
Pros:

proximity to the runway

Cons:

From the beginning, the reception was not good, the service was not good, and the food, both breakfast and dinner, was not good.

2026-02-10 • via Nuitee
H
HASAN BERK • couple • tr
10
2026-02-10 • via Nuitee
L
LIMOR • couple • il
8
מלון ספא מרכזי
Pros:

מלון נעים עם ספא מפואר.

Cons:

המלון מיושן וכך גם החדרים. מחיר יקר ביחס לתמורה.

2026-02-08 • via Nuitee
B
Burcu • family_with_children • tr
8
Pros:

Konum çok iyi. Olanakları güzel

Cons:

Otel eski kalmış. Yenilense güzel olur

2026-01-31 • via Nuitee
I
ILKER • couple • gb
10
Pros:

mükemmel bir otel . Kahvaltı oldukça çeşitli. Konum mükemmel kayak odasından direk Gondolaya biniyorsunuz .Yıllardır gittiğimiz ve en sarah ettiğimiz otel. Odalar büyük ve ferah. Spa oldukçe büyük ve yeterli .

2026-01-30 • via Nuitee
M
Michael • couple • il
9
חוויית סקי בנוחות מירבית
Pros:

את השירות והקרבה לגונדולה

Cons:

יקר בהשוואה למלונות אחרים בסביבה

2026-01-30 • via Nuitee
N
Necef ali • couple • gr
10
2026-01-30 • via Nuitee