Hampton Inn & Suites Cincinnati-Union Centre

Hotels
•
Hampton Inn
9.2 (311 reviews)
9266 Schultze Drive , West Chester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Decent breakfast
Friendly staff
Cons:
Cleanliness issues
Poor service at times
Dated facilities

Categories

Cleanliness
7.78
Several reviews mention bad smells and a soiled mattress.
Service
9.75
Service was mentioned positively but also had reports of poor responsiveness during issues.
Location
9.79
Described as great with good access to I75.
Room Quality
8.74
Rooms are spacious but dated, with some issues like musty smells.
Amenities
9.27
Amenities were generally positive, but there were mentions of improvement needed.
Value for Money
9.23
Affordable but some guests feel the experience didn't match expectations.
Food and Beverage
9.28
Breakfast was generally positively reviewed, with minor complaints.
Overall Experience
9.75
Mixed reviews; some had good experiences while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:20

Property Description

Luxurious Amenities and Convenient Location

At the Hampton Inn & Suites Cincinnati-Union Centre, indulge in the convenience of an indoor pool, gym, and free Wi-Fi. Each room is equipped with essential amenities like a coffee maker, microwave, and refrigerator.

Business and Leisure Facilities

Take advantage of the business center and on-site laundry facilities during your stay. Whether you're here for work or leisure, Hampton Inn & Suites West Chester ensures a comfortable and productive visit.

Nearby Attractions

Located just 15.5 miles from Kings Island Amusement Park and 16 miles from downtown Cincinnati, the hotel offers easy access to popular attractions. Don't forget to visit Beach Waterpark, only 11.5 miles away.

Book your stay at Hampton Inn & Suites Cincinnati-Union Centre now for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 311 reviews
Cleanliness: 7.78
Service: 9.75
Location: 9.79
Room Quality: 8.74
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.75
Z
Zachow • solo_traveller • us
6
2026-04-19 • via Nuitee
L
LeAnne • extended_group • us
2
Pros:

Staff & location

Cons:

There was construction & did not meet the expectations for the price. The staff & location was AMAZING. Should have shut down the floors that had construction instead of visible tarp for guest to witness. Aesthetics was unacceptable.

2026-04-05 • via Nuitee
X
X8132QAjenniferp • Family
10
Extremely pleased
Pros:

Staff and management were fabulous. I went with a group and needed to be roomed together they accommodated. When we discovered one of the rooms. Was booked without a sofa bed they got right on the phone and booked us the same price with all yhr accommodations we needed at a sister hotel. The short time we were there we were very pleased. Room was clean, beds soft, pool looked great. Staff fantastic. We did all the normal checks. We just needed the sofa bed for an extra person we had. They were remodeling one section but had it taped off so not to bother and were keeping g it clean. We will definitely stay again.

2026-04-04 • via Tripadvisor
G
G6250BBryana • Family
2
Worst Experience Ever
Pros:

The Hampton Guarantee is a myth. Arrived after traveling in from out of state and our room was switched from 2 queens to a king because of lack of availability. This would not accommodate our family of 4 and we were basically told "too bad." True, the hotel was under renovations and they had limited availability, but when Greg called me earlier in the week to confirm my card and room, this was not mentioned and I was not told the room would be changed. I am a 10 year Hilton Honors member but was told because I booked through a third part that i was basically a second tier "guest", and that if I did not like the change they could check me out at that moment. (I had not checked in yet). The 100% satisfaction is a complete lie. Change it 90% because you don't care about guests who don't book direct. The hotel was dirty. The TV worked on and off. The pool was gross. Fitness was closed. Breakfast was gross. Go somewhere else.

2026-03-24 • via Tripadvisor
R
Regenia • couple • us
10
2026-03-21 • via Nuitee
K
Katherine • family_with_children • us
3
Overall, a bad experience. Would never recommend it again.
Pros:

Location

Cons:

No ac, pool was closed, remodel noise and terrible smells

2026-03-09 • via Nuitee
I
I4357HYjanep • Couples
6
Just OK
Pros:

Currently under renovation. When booking it merely said "lobby renovation". In reality, they are also renovating several rooms. The crews start fairly early, and easily work until 5 p.m. The room was nice enough, and the bed fairly comfortable. The usual, miserable, Hilton pillows.. The small, wall mounted hairdryer is cute, but way too small to be useful to anyone except those with quite short hair. Mine is chin length and certainly not thick, and the hairdryer overheated and just quit about 2/3 of the way through my styling. As the hotel is close to the interstate, it is fairly noisy. I could hear trucks and traffic all night ~ definitely should have been constructed with better windows. The low numbered rooms are closest to the interstate ~ if you can choose your room, pick a high number. There are 4 Hilton properties basically right next to each other. The Hilton Garden Inn is the farthest away from the interstate, and is maybe quieter?

2026-02-10 • via Tripadvisor
P
Patrick • family_with_children • us
10
2026-01-21 • via Nuitee
M
Michelle • couple • us
5
Decent stay. I’ve had better and worse. Location was great.
Pros:

Breakfast was good and location was good

Cons:

Room I booked wasn’t available. Pool was closed. Only one person was working. Fire alarm went off in the night. Rang 5 times and then stopped.

2026-01-19 • via Nuitee
S
Serge • solo_traveller • us
9
2026-01-19 • via Nuitee
S
serge • solo_traveller • us
9
2026-01-19 • via Nuitee
R
Robyn • couple • us
7
Cons:

Hallway carpet needs to be tightened and could be a tripping hazard.
Also wish housekeeping was daily. Bc we were there 2 nights we did not get that service.

2026-01-19 • via Nuitee
A
Alma • extended_group • us
10
2026-01-19 • via Nuitee
C
Carol • extended_group • us
9
Pleasant, quiet, with breakfast available.
Pros:

Friendly front staff.

Cons:

Vanity light out in bathroom

2026-01-19 • via Nuitee
N
Nicole • couple • us
9
2026-01-19 • via Nuitee
S
Steve Hunter • couple • us
3
Disappointing
Pros:

Breakfast was good. The location was good.

Cons:

Nothing on website indicated property is undergoing renovation. Drywall residue was EVERYWHERE-- hallways, elevators. Pool was also undergoing "maintenance" and was unavailable for use. We would have booked another hotel if we had had prior knowledge. Our first room had a noisy heating unit so we had to move to another room after having unpacked.

2026-01-09 • via Nuitee
B
Brittany • family_with_children • us
8
2025-12-29 • via Nuitee
A
Alana • couple • us
10
2025-12-29 • via Nuitee
D
Delightful51685 • Friends getaway
2
Be better
Pros:

Terrible stench smelled like old urine and wrong suite. Bad service. Would never com here again it’s suite 131. Don’t come here.

2025-11-22 • via Tripadvisor
J
Jeffrey • partner
8
Pros:

Bathrooms in rooms need renovation

2025-10-13 • via Nuitee