Jacaranda Hotel Nairobi

Hotels
7.7 (330 reviews)
Woodvale Street, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unfriendly receptionists
Food quality and variety
Room maintenance issues

Categories

Cleanliness
7.16
Rooms were clean, but issues in some rooms were reported.
Service
8.63
Staff were friendly and professional, providing good service during the stay.
Location
8.67
Great location close to shopping malls and a peaceful environment.
Room Quality
7.12
Rooms were outdated and had multiple maintenance issues reported.
Amenities
8.15
Good amenities available, although some items like the television need improvement.
Value for Money
7.61
Good value for the price, particularly considering location and service.
Food and Beverage
6.66
Food quality needs improvement and variety in the dining options.
Overall Experience
7.63
Overall enjoyable experience but with significant areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:25

Property Description

Luxurious Pool Views and Fitness Centre
Jacaranda Hotel Nairobi offers a unique experience with pool views from every room and a well-equipped fitness center for guests to stay active during their stay.

Delicious Dining Options
Start your day right with a delicious breakfast buffet offering Full English/Irish options. The hotel ensures a satisfying dining experience for all guests.

Convenient Location and Exceptional Service
Located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, Jacaranda Hotel Nairobi provides exceptional service and a helpful reception to assist guests in exploring the area.

Experience luxury and convenience at Jacaranda Hotel Nairobi. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for US$25 per person per night when using an available extra bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 330 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 7.63
R
Riina • family_with_children • gb
10
Pros:

I really liked the greenery around the whole space. Nice chilling by the pool. Great gym & saunas! Nice restaurant & remarkable hotel workers! Just across the road from Sarit mall. Nice and comfortable rooms! The hotel was buit in 1964, one year after Kenyan independence and is still really classy!

Cons:

Everything was great! :)

2026-02-13 • via Nuitee
N
neil • solo_traveller • gb
7
A good Hotel, but let down by the air-conditioning and shower system and hot water
Pros:

Great location, very friendly staff, good Swimming pool and nice gardens to relax in

Cons:

Some rooms don’t have air-conditioning and the shower system is very awkward and very temperamental. No hot water from the sink.

2026-01-31 • via Nuitee
N
neil • solo_traveller • gb
6
Excellent location and staff, but the shower system is pretty useless, I’m to not even have air-conditioning in one of t
Pros:

Location
Pool
Gardens
Staff
All excellent !

Cons:

Useless shower system
I’ve had different rooms and seems to be the same
No AC in one room
Sink no hot water

2026-01-26 • via Nuitee
C
Chibundu • solo_traveller • at
8
Nostalgic feeling at Jacaranda after 11 years of my first visit.
Pros:

Friendly and professional staff. The Fitness center/facilities (Gym, sauna and massage) were excellent. Meals were delicious and breakfast consisted of a nice variety of options.

Cons:

My room was directly opposite the pool and on my last night, there was noise at the pool side as early as 4am by some group of kids who came to use the pool and that woke me. I needed a good sleep since I was traveling later that day, but couldn't get one. Kindly restrict usage time for the use of such facilities to a time when guests are awake and place noise restrictions there due to proximity to the rooms.

2026-01-19 • via Nuitee
M
Madrine • couple • gb
8
Felt comfortable through our stay
Pros:

Good.

Cons:

The service

2026-01-19 • via Nuitee
V
VALERIE • couple • gb
8
2026-01-19 • via Nuitee
V
VALERIE • couple • gb
8
2026-01-19 • via Nuitee
P
Patrick • solo_traveller • ss
9
A relaxing and comfortable stay in a great location
Pros:

The Jacaranda Hotel is a great place to stay in Nairobi. The rooms are comfy and well-kept. The location is excellent - right in the heart of the city but with a peaceful atmosphere. The outdoor spaces are especially nice, giving you a relaxing spot to unwind. On top of that, the staff are very friendly and welcoming, which really makes the experience feel warm and pleasant.

Cons:

none

2026-01-19 • via Nuitee
F
FRANÇOIS • family_with_children • fr
10
Parfait, nous recommandons vivement cet hôtel !
Pros:

Le petit-déjeuner est parfait : sous forme de buffet à volonté, tout est délicieux, il y en pour tous les goûts, toutes les cultures, chaque voyageur du monde pourra être satisfait, avec en plus des animations et des spécialités locales !

Cons:

Tout était parfait ! Le bâtiment, les chambres, les jardins, la piscine, tout est très beau, très propre et très bien tenu. Le personnel est très professionnel et accueillant, soucieux du bien-être de chaque client.

2026-01-19 • via Nuitee
C
christinemA1265ZI • Family
10
Home away from home
Pros:

My daughter and I had a wonderful time over the holidays. The staff were all very friendly and professional and made us feel at home away from home. We will definitely visit again. Thank you

2025-12-30 • via Tripadvisor
A
Amy • solo_traveller • us
10
Have now stayed 2x and both rate 10 out of 10.
Pros:

Location, staff, quietude, pool, ambiance.

2025-12-29 • via Nuitee
A
Annie • solo_traveller • au
7
Kind and helpful staff, great location, but not much works in room 😅
Pros:

Location is good, breakfast is nice, grounds are nice, hotel is open and breezy

Cons:

Multiple things not working like shower, toilet, phone, tv. Changed rooms once and couldn’t be bothered the second time. If you raised the issues they mostly addressed them. No AC and some rooms you don’t really want to leave the window, so factor that in if you’re someone who gets hot (ceiling fan is there but also sort of broken)

2025-12-29 • via Nuitee
G
Gino Spadoni • solo_traveller • it
10
2025-12-28 • via Nuitee
P
Pillay • couple • sc
7
2025-12-14 • via Nuitee
V
Venturi • solo_traveller • fr
9
2025-12-13 • via Nuitee
1
154smritip • Business
10
A Comfortable and Enjoyable Stay”
Pros:

thoroughly enjoyed my stay at Jacaranda Hotel. The service was excellent, and the peaceful environment made the experience even more relaxing. The rooms were clean and well maintained, and the staff were consistently attentive and welcoming. Overall, it was a wonderful stay and I would be happy to return.

2025-12-08 • via Tripadvisor
W
wilo777 • Business
8
Jacaranda Hotel is a very nice hotel
Pros:

Jacaranda Hotel is a very nice and welcoming place. I thoroughly enjoyed my stay, appreciated the warm service, and I strongly recommend it to others.

2025-12-07 • via Tripadvisor
D
David • solo_traveller • se
8
Trevligt hotell med fin trädgård och bra rum
Pros:

Trevlig miljö

2025-12-04 • via Nuitee
2
245faraim • Solo travel
6
FeedBack
Pros:

The experience and reception was fair. I was staying in room 215.
Best moments: 1. The housekeeper for that room is exceptional.

Areas of improvement:
1. Television set is too old with very bad picture quality. Too small television set
2. Variety of food in the dinning hall & quality needs improvement

2025-12-01 • via Tripadvisor
D
dollyo451 • Business
2
I rate it at 40%
Pros:

The receptionists are so unfriendly, except for one Mary, the food is repeatetive and boring. The rooms are clean with a good ambiance.

2025-11-24 • via Tripadvisor