Jacaranda Hotel Nairobi

Hotels
7.7 (364 reviews)
Woodvale Street, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unfriendly receptionists
Food quality and variety
Room maintenance issues

Categories

Cleanliness
7.16
Rooms were clean, but issues in some rooms were reported.
Service
8.63
Staff were friendly and professional, providing good service during the stay.
Location
8.67
Great location close to shopping malls and a peaceful environment.
Room Quality
7.12
Rooms were outdated and had multiple maintenance issues reported.
Amenities
8.15
Good amenities available, although some items like the television need improvement.
Value for Money
7.61
Good value for the price, particularly considering location and service.
Food and Beverage
6.66
Food quality needs improvement and variety in the dining options.
Overall Experience
7.63
Overall enjoyable experience but with significant areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:25

Property Description

Luxurious Pool Views and Fitness Centre
Jacaranda Hotel Nairobi offers a unique experience with pool views from every room and a well-equipped fitness center for guests to stay active during their stay.

Delicious Dining Options
Start your day right with a delicious breakfast buffet offering Full English/Irish options. The hotel ensures a satisfying dining experience for all guests.

Convenient Location and Exceptional Service
Located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, Jacaranda Hotel Nairobi provides exceptional service and a helpful reception to assist guests in exploring the area.

Experience luxury and convenience at Jacaranda Hotel Nairobi. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for US$25 per person per night when using an available extra bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 364 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 7.63
I
IVAN • solo_traveller • es
9
2026-05-30 • via Nuitee
K
Krishnendu • family_with_children • in
8
2026-05-25 • via Nuitee
W
William • family_with_children • ug
8
Home away from home
Pros:

Breakfast was on point.
So are the staff

Cons:

My expectation was fully met

2026-05-25 • via Nuitee
S
Santosh Govindram • solo_traveller • ae
7
2026-05-24 • via Nuitee
M
Martin • couple • gb
10
Lovely breakfast and garden. Room service and staff were great
Pros:

Beautiful garden

2026-05-20 • via Nuitee
E
Eileen • extended_group • ca
9
Great stay, great location and great staff.
Pros:

Location was great. The staff were very friendly and helpful. We enjoyed the spa. Beatrice is amazing💕

2026-05-13 • via Nuitee
J
John • solo_traveller • gb
8
2026-05-03 • via Nuitee
S
Sandra • solo_traveller • ug
6
Pros:

Proximity to shopping mall.

Cons:

The matresses are worn out. Sleep was uncomfortable. Thr bathroom and toilets are old

2026-04-30 • via Nuitee
M
Michael • couple • ch
5
ursprünglich gutes Hotel mutiert zu einer Konferenzadresse und externer Schwimmschule
Pros:

zentrale Lage mit viel Grünflächen, ausgiebiges Frühstücksbuffet, Freundlichkeit des Personals

Cons:

Pool wird zu 99% durch externe Schwimmklassen besetzt und genutz / Dusche sehr abenteuerlich einzustellen, um nicht verbrüht zu werden / Moskitonetze mit faustgrossen Löchern / Sicherheitskonzept des Hotels

2026-04-13 • via Nuitee
A
Angela • family_with_children • de
2
Not good
Pros:

LaLa

Cons:

The service from the staff

2026-04-12 • via Nuitee
P
PILAR • family_with_children • es
8
2026-04-09 • via Nuitee
S
Sviatlana • solo_traveller • by
10
Pros:

I had a wonderful stay at this hotel. The property is absolutely beautiful, with stunning surroundings that create a truly relaxing atmosphere. The breakfast was delicious with a great variety of options, and the staff were incredibly friendly and welcoming throughout my visit. I truly loved my experience here and sincerely hope to return again in the near future.

2026-04-02 • via Nuitee
F
folkebjork • Couples
10
Three nights in Jacaranda hotel
Pros:

We had a really good time at Jacaranda hotel.
Really nice room, a wounderful garden and a very nice personnel.
Food in the restaurant was really good, and so the service.
We did also feel really safe there.

2026-04-01 • via Tripadvisor
P
Patrick • solo_traveller • gb
7
2026-03-22 • via Nuitee
C
christianbL682PN • Solo travel
8
My stay at Jacaranda hotel
Pros:

it was amazing to be at Jacaranda

2026-03-16 • via Tripadvisor
G
Gary • couple • gb
8
Great staff, great location, hotel and facilities are dated
Pros:

Location and staff

Cons:

The hotel is dated and the showers need modernising

2026-03-16 • via Nuitee
I
I3837UZcynthiag • Solo travel
10
Awesome
Pros:

The experience was explicit, fun and enjoyable...
I loved the customer service the massuse everyone in there is welcoming.

2026-03-14 • via Tripadvisor
P
Pauli • couple • fi
8
Pros:

Joustava henkilökunta

2026-03-12 • via Nuitee
P
petermG4784MZ • Solo travel
10
Serenity, safety and security at Jacaranda Hotel - Nairobi
Pros:

At Jacaranda hotel, Nairobi, I loved the serenity, customer care and the food (Fried rice and chicken/Breakfast) was exquisite. Additionally, I loved the hygiene in the rooms and the surrounding.
Finally, I want to thank the staff of the hotel, especially Josephine at the reception who really helped me a lot when I forgot my passport in the room but she swiftly found it and delivered it to me safely. It showed me that you have a great culture.

2026-03-11 • via Tripadvisor
C
colinfs49 • Solo travel • Newcastle upon Tyne, Tyne and Wear, England
6
Going Downhill
Pros:

I’ve stayed here many times over the years but sadly the last once or twice it can be seen to be deteriorating the staff are still lovely the grounds the pool and the location still good but the food and the service are poor
I ordered a fillet steak that was 40% gristle and tough It was never from a filet
The plates from my room service meal were still outside my room 24 hrs later
I asked to speak to the manager to share my disappointment
I never saw him/her
Breakfast is ok but no better
There are better places to stay nearby at similar prices and I think the time has come to try one for my next visit

2026-03-08 • via Tripadvisor