London Elizabeth Hotel

I booked this place for my son and girlfriend for a birthday gift. They had booked things to do in London for the weekend they were staying and were really excited as it was their first time I London. However the night before they were so to go at 8pm I had an email saying they had to unexpectedly close. I understand that things happen but firstly leaving it that last was ridiculous my son lost his money on the things he had booked as it was too short notice to book another hotel. I emailed the hotel explaining this and they kindly offered me a free nights stay, ( this still didn’t cover the lost money but still was a nice gesture). I have since emailed them four times asking to book this free stay and they haven’t even had the common courtesy to reply to me. Very unprofessional and unreliable.

In February 2023 my reservation for October was accepted even though the management must have known the hotel would be closed from March to December.
There has been no communication from the hotel to me regarding their closure.
I might have arrived from Japan after a long flight, only to discover the hotel was closed and with nowhere else to stay!!
I discovered the hotel was closed only when I attempted to book a room next year.
Upon calling the hotel I was told my reservation had been transferred to another hotel, but upon calling the other hotel they knew nothing about me or any reservation for me!!
This is total disregard for the interests of their guests and extremely shoddy and incompetent management!
Please bear this in mind when considering where to stay in London in the future.
Actually I’ve stayed here in the past and it was great, so clearly some management change has resulted in a horrendous decline in service.
Very sad!

THIS HOTEL IS CLOSED FOR REFURBISHMENT AND HAS BEEN SINCE MARCH 22 BUT STILL TAKING BOOKINGS.
THEY WILL TRANSFER TOU TO ANOTHER SHODDY HOTEL AND THEN ASK FOE MORE MONEY.

BE AWARE !!!!!!!!!!! DO NOT BOOK!!!!!!!!!!!

Awful hotel. No respect for guests.

If I could give zero stars I would ! Have stayed here years ago and it’s a convenient place for Hyde park gigs. Had this booked since November last year for two seperate stays. They cancelled my first booking a week before arrival , since found out they’d known since early in the year that they’d be shut from March this year !!!! That is disgusting not telling us sooner. Terrible customer service. Still no monies returned ! Lied and said there was a
Flood. This is not true. To be honest in hindsight Wish hadn’t booked cos it’s a dump Just was close to Hyde park. Now had to
Cancel our gigs because everywhere is booked. Cheers for that !!!!

This hotel was one of a few gems at great prices in London. No more, sad to say. It is horribly run down (don't believe the online photos though not that many years ago they were accurate), there is no restaurant but there is a breakfast room for one of the most stingy breakfasts I've had in any English hotel. It was so sad to see what has become of this once lovely hotel. The staff are now surly most of the time and they used to be so pleasant and accommodating. So sad.

Dusty books tel not working curtains old& falling apart Staff moved us out bec of leak ?to another hotel

We don’t stay

Hotel and room very tired and dated. In dire need of a refurbishment.

In its current state, at a push it should be rated 3 stars but definitely not 4.

Booked with budget in mind but this takes the mick. Arrived, lift is tiny, stairs are trying to throw you over the bannister with how uneven they are. Room has mould, it’s dated, carpet is disgusting and insecure, broken windows, bathroom shower leaks, mouldy and the only 2 settings you get on it is cold or REALLY cold. Dining area is not fit for purpose. The fire alarm was ringing in the morning unexpectedly (no drills or tests planned) so rather than follow the correct procedures and evacuate the building so find out what triggered it. They just switched it off!! Needless to say, the health and safety regulators would have a chuffing field day in that place! Best thing that could happen to the hotel is demolition, rebuild and start over.

Worst hotel we have ever stayed at and never lasted 5 minutes.
Don’t book very tired and not very clean , wouldn’t recommend staying there even if it was the last hotel in the world.
This place wouldn’t get a 1 star and should be closed down sorry but had to pay for another hotel and not even able to get a refund.

Only positives about this place are its location, next to Hyde Park & proximity to Lancaster Gate and it is fairly inexpensive.
BUT beware this is an incredibly shabby, tired hotel. The photos which lured me to book are 10-15 years out of date, I have complained to Hotels.com - I was misled & frankly embarrassed to book my wife into this 4* hotel - at best in its current state is a 2*.
Our bathroom was appalling with embedded grime, cracked tiles, broken toilet roll holder, leaky tap & shower, a dangerous random hook on the wall at knee height for the loo. No new toilet rolls just part used ones on a shelf, broken light bulbs, shabby uneven lino flooring which was not even secured. The shower 'cubicle' doors had been removed & replaced with a shower curtain mounted above the shower,curtain was shabby. ill fitting & ineffective - contributing to leaking onto the already shabby floor.
All carpets threadbare & covered with equally threadbare rugs.
Breakfast very basic - largely unappealing - look at for the toaster - well past its retirement date, ineffective & shabby. Condimonts as cheap as can be, matching those in the bathroom for their really poor quality. Coffee was good - easily best part of breakfast. Staff were fine, but cleaners need a lesson or three, not helpful when you cant get to your room for the stuff they discard in the corridor.
There is clear abuse of all the gradings for this hotel - spot the numerous one liners awarding 0 & 10 out of 10. Despite that real reports ( not unlike mine ) tell the truth.

Location is good, easy access to the tube station Lancaster Gate which is on the central line. Hotel very run down and in need of a refurb, smells quite musty. We were on the 4th floor and there is a lift but only one person can use at one time. Room is very basic but has everything you need - water pressure very slow! We called down for a iron and no one answered within 5 minutes of trying so it was easier just to go down to reception.

Hotel is really run down. Great location. Bathroom door wouldn't shut, elevator was horrible. Room wifi is worthless

Great location. Comfy beds. The decor needs updating! Not the best breakfast but the staff were lovely.

Dreadful Hotel. Very dirty. Very shabby. The website photo must have been taken many years ago. Everything was tatty. The carpets threadbare in places. The bathroom was filthy. Toilet seat broken. Constant running tap.

Just needs some TLC and face lifting. Bathroom door (room 111) would not close. Otherwise very nice experience. Would stay again.

Decent, clean place with character and well situated - would stay again.

Website photos bear no resemblance to reality, does that make Expedia complicit in misrepresentation. I was guided by the photos on your site, should have checked Trust Pilot, so shoujd the trade. Bedroom awful, advertised amenities not there: restaurant and bar. Every other person staying there complaining. Noisy room, no double glazing and next bedroom residents not noisy but we could easily have had a conversation through the wall. Disgusted.

I have a conference at the Royal Lancaster and this hotel was just a few hundred yards away - so convenient! Only issue was that breakfast was at 7:30 but I had to be at venue for 7:00 ! Other than that was a comfortable stay and would stay again!