Belo Vula Resort

I was injured due to a structural safety failure in a shared cabana area when rotting wooden decking collapsed beneath me. My leg went through the floor, causing significant bruising, swelling, and pain, and I required medical treatment.

My 6-year-old child was present and distressed. While some staff were personally kind, the overall management response and aftercare were inadequate, and the incident prevented any sense of rest or relaxation for the remainder of the stay.

At checkout, I produced my medical receipt and prescription and showed my injury while discussing outstanding restaurant charges. Management then chose to offset those food and drink charges against my medical expenses, rather than reimbursing the medical costs separately.

I also asked whether a refund for the accommodation was available, given the injury and the impact on my stay. No response was provided. As the full accommodation amount had already been taken in advance in cash, I had no opportunity to meaningfully resolve this at checkout.

As a result, I paid the full accommodation cost, despite sustaining an injury, requiring medical care, and not receiving the safe and restorative experience the stay was paid for.

This is a maintenance and management issue, not a frontline staff issue. Shared facilities should be safe, particularly where children are present.

Got woken up at 3:30am by roosters (didn’t stop crowing till dawn). The beach is dirty.

Nothing, was great for us.

It was a shame that the snorkeling mask need to be replaced but we did enjoy the kayak and paddle boards.

Loved everything the only comment I would make is that the rooms get quite hot during the day as the aircon is far away from the bed. Also I think if the menu had a little more options it would be really good.but it is just a suggestion.

No tv. Lots of day trippers.

There was no bin in the room...only that

Perhaps a little more warmth in the shower water.

Very dirty, walked barefoot in the room for five minutes and my pale feet turned black. Sheets were clean for comforter had a huge stain that I hope was coffee. Breakfast was bare bones, cheap bread, cereal and warm milk. At one point my toilet stopped working and it took a few hours to fix it. The beach was covered in washed up trash. The beach view overlooked manufacturing plants and the shipyards. No organized activities so snorkeling and kayaking was at your own risk which was not a good idea for a solo traveler like myself. Was supposed to stay five nights, but checked out after the morning after arriving.