ICON Embassy

Hotels
•
Petit Palace Hoteles
8.8 (1530 reviews)
Serrano, 46 , Madrid , es
+34 914 31 30 60

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 1530 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
C
Carlos • couple • cl
10
2026-08-08 • via Nuitee
A
AMG • solo_traveller • es
10
Muy bien todo.
Pros:

El personal de recepción súper amable .

2026-08-08 • via Nuitee
T
Tamara • couple • es
10
Alles tip top
Pros:

Sehr nettes Personal , tolle lage, schönes Zimmer und sehr schöner Frühstücksraum

Cons:

Nichts

2026-08-08 • via Nuitee
U
Uriel • extended_group • ar
10
Pros:

the location is perfect!! near all the stores and great restaurantes!!!!

2026-08-07 • via Nuitee
I
Isabelle • couple • fr
8
2026-08-07 • via Nuitee
F
Florencia • solo_traveller • uy
10
Muy bien ubicado, habitaciones chicas y precio un poco elevado
Pros:

Ubicación

Cons:

Relación calidad precio

2026-08-07 • via Nuitee
P
Pedro • solo_traveller • ar
10
Pros:

La ubicación, el desayuno increíble, todo está súper bien. Siempre que voy a Madrid me alojo allí. Ni lo pienso.

Cons:

Nada

2026-08-06 • via Nuitee
S
Sylvia • family_with_children • co
8
Buen hotel con excelente ubicación
Pros:

Excelente ubicación y las habitaciones son muy amplias y cómodas.

Cons:

He estado varios años consecutivos en el hotel y aunque el desayuno sigue siendo bueno, antes contaba con la opción de un espectacular buffet y ahora se solicita a la carta. La experiencia cambió por completo.

También me llamó la atención que ahora los amenities para el baño, deben solicitarse a la recepción.

Aunque sigue siendo un buen hotel, esos detalles hacían la experiencia inolvidable.

2026-08-05 • via Nuitee
M
Mariana • family_with_children • ar
8
Great location and kind staff
Pros:

Breakfast and location

Cons:

No water in the rooms
Only first night, then extra fee

2026-08-04 • via Nuitee
C
Constanza • extended_group • ar
9
Muy bueno!!!!!
Pros:

La ubicación es muy buena, el personal es excelente. Siempre vuelvo.

Cons:

La señal de wifi inestable; me he alojado en otras oportunidades y el desayuno estaba incluido, pero ya no.

2026-08-03 • via Nuitee
A
Agostina • family_with_children • ar
9
2026-07-21 • via Nuitee
C
Cem • couple • tr
10
2026-07-20 • via Nuitee
M
Maria Eugenia • solo_traveller • ar
10
Pros:

LA GENTE
LA HUBICACION
EXCELENTE TRATO

Cons:

NO

2026-07-20 • via Nuitee
D
Davis • solo_traveller • us
10
2026-07-19 • via Nuitee
F
Federico • couple • ar
8
Muy buena estadía, seguiremos eligiéndolo.
Pros:

Su ubicación y personal. El desayuno es bastante completo y las habitaciones cómodas.

Cons:

No hubo ningún aspecto para criticar

2026-07-18 • via Nuitee
A
Alejandra • couple • ar
8
Hotel para quienes nos gusta pasear por el barrio de Salamanca
Pros:

La ubicación estratégica en un barrio como Salamanca

Cons:

Cambiaron el servicio de desayuno y para pedir algo caliente, hay demora .

2026-07-17 • via Nuitee
C
CRISTINA • couple • ar
10
2026-07-16 • via Nuitee
C
CRISTINA • couple • ar
10
Excelente ubicación para ir y venir
Pros:

Ubicacion y atención del personal

Cons:

Todo perfecto

2026-07-16 • via Nuitee
M
MARIERLYN • family_with_children • ve
10
2026-07-16 • via Nuitee
B
Brenda • couple • br
10
2026-07-14 • via Nuitee