ICON Embassy

Hotels
•
ICON
8.8 (1480 reviews)
Serrano, 46 , Madrid , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8.8
Based on 1480 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
M
Marcella • family_with_children • es
8
Pros:

Súper bien ubicado. Genial que tengan habitaciones familiares para cuando vas con hijos y no quieres que duerman en habitaciones separadas.

Cons:

El colchón sin duda. Y las escaleras de la litera súper mal para subirlas y bajarlas.

2026-05-09 • via Nuitee
A
Alfredo • couple • co
10
Perfecta
Pros:

Todo. La Amabilidad del Personal especialmente.

2026-05-08 • via Nuitee
B
Bulent • couple • tr
10
2026-05-05 • via Nuitee
R
Roberto • solo_traveller • cr
9
Confortable & convenient
Pros:

Location, Staff, breakfast

Cons:

View from the room window

2026-05-02 • via Nuitee
F
Ferrer • couple • br
10
2026-04-29 • via Nuitee
E
Elisabetta • couple • mx
8
Lo volvería a escoger. Nos gusta ubicación, desayuno y excelente personal. El lobby es muy agradable. Hay un gimnasio qu
Pros:

Ubicado en el prestigiado barrio de Salamanca. Excelente ubicación, es un muy buen hotel 3 estrellas. Pequeños y básicos cuartos pero con todo lo necesario.

Cons:

Las recamaras necesitan un upgrade.

2026-04-26 • via Nuitee
R
Raquel • solo_traveller • ec
8
La estancia fue excelente
Pros:

Cuarto estaba bien de tamaño y luz el baño jabones y toallas bien desayunos excelente ubicación excelente . Personal excelente .
Un poco caro para lo que es el hotel

Cons:

Me gustaría coincidir con un precio un poco menor

2026-04-26 • via Nuitee
C
CRISTINA • couple • ar
10
Pros:

Ubicacion

2026-04-20 • via Nuitee
M
Monica • solo_traveller • cl
4
En general el personal no se esfuerza en nada para atender a los huéspedes
Pros:

La ubicación es lo mejor del hotel

Cons:

El comedor del desayuno, feo, incómodo, el piso sucio y el personal atiende muy mal, casi por obligación

2026-04-15 • via Nuitee
M
Martina • solo_traveller • at
4
2026-04-13 • via Nuitee
M
Maria • couple • do
6
2026-04-13 • via Nuitee
T
Tomas Rodriguez • couple • br
10
Muito bom o hotel e a localização maravilhosa
Pros:

Quarto amplo

Cons:

Eles não ligam o ar condicionado no inverno e primavera então passamos calor no quarto

2026-04-08 • via Nuitee
I
Ignacio • couple • ar
10
2026-04-06 • via Nuitee
J
Jorge • solo_traveller • ar
5
Regular no creo que vuelva
Pros:

Muy poco los cuartos muy chicos para el valor !!

Cons:

No me gustó nada !!

2026-04-02 • via Nuitee
P
Pamela • couple • ec
1
Una pesadilla me quedé sin pasaportes , sin tarjetas de crédito sin plata sin sopas sin remedio caro que traía en hielo
Pros:

Llegando con mis maletas sola al 4to piso mientras las metía se llevaron el bolso sobre el Carry on

Cons:

Que hayan ladrones adentro fui a denunciar
A la policía durante mi estadía aún no habían revisado cámara

2026-04-02 • via Nuitee
L
Leticia • solo_traveller • br
9
2026-04-02 • via Nuitee
A
Agustina • couple • ar
9
Excelente ubicación, personal muy amable y predispuesto.
Pros:

La ubicacion es ideal, ya es la segunda vez que vamos y seguro volveremos! El personal es muy amable y estuvo siempre a disposición. El hotel esta muy bien mantenido y la habitacion que nos dieron era muy tranquila. El baño comodo, todo muy limpio. El desayuno es muy bueno!

Cons:

Me cuesta encontrar algo que no me haya gustado. Solo un detalle, en la puerta hay un puesto de bicicletas que hace un poco incomodo el estacionamiento para descargar las valijas.

2026-03-29 • via Nuitee
G
GUILLERMO • couple • es
8
No falla
Pros:

Personal y ubicación

Cons:

En general todo bien , desayuno mejorable

2026-03-28 • via Nuitee
R
Rafael • family_with_children • co
10
2026-03-28 • via Nuitee
M
Michelle • family_with_children • us
8
2026-03-25 • via Nuitee