ICON Embassy

Hotels
•
ICON
8.8 (1443 reviews)
Serrano, 46 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8.8
Based on 1443 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
M
Mario • solo_traveller • do
8
2026-03-11 • via Nuitee
O
Oksana • couple • es
10
2026-03-10 • via Nuitee
K
Kenza • family_with_children • ma
10
top
2026-03-09 • via Nuitee
M
Maria João • solo_traveller • pt
9
2026-03-09 • via Nuitee
M
MUNEVVER • solo_traveller • tr
10
Pros:

The fact that the staff are incredibly helpful, friendly, and sincere makes this hotel as valuable as its location, in my opinion.

2026-03-09 • via Nuitee
J
Jose • couple • es
10
He venido por trabajo y he escogido este hotel por su ubicación , trato del personal
Pros:

Ubicación , el trato personal magnífico . No hay quejas muy recomendable

2026-03-08 • via Nuitee
Y
Yulia • solo_traveller • ie
10
2026-03-05 • via Nuitee
F
Fernando • couple • ar
8
2026-03-04 • via Nuitee
C
Carlos • extended_group • pt
8
2026-03-03 • via Nuitee
M
Maria • extended_group • co
10
2026-03-03 • via Nuitee
S
Santiago • couple • co
9
Perfecto location, pero el aire no funciona.
Pros:

Muy buen location, pero aun, muy caro. Muy buen desayuno pero lo sirven desde muy tarde. Y peor aun, el sábado el desayuno lo abren mucho más tarde.

Cons:

El precio. Lo tarde del desayuno. Que no haya máquina de café en el cuarto. El calor en las noches era infernal y el aire no funcionó.

2026-03-03 • via Nuitee
P
Pfister • solo_traveller • es
9
2026-03-02 • via Nuitee
S
Sammy • couple • ec
10
Excellent location, superb breakfast, great staff!
Pros:

The location and breakfast were superb!

2026-02-26 • via Nuitee
F
Fredrik • family_with_children • es
8
Pros:

Very good location and very nice and welcoming staff.

Cons:

Breakfast was at the best mediocre.

2026-02-26 • via Nuitee
J
JOSE MARIA • couple • es
8
2026-02-22 • via Nuitee
N
Natalia • solo_traveller • ar
9
Lo recomiendo!
Pros:

La ubicación es perfecta, el personal muy amable y las instalaciones comunes son funcionales, limpias y lindas.

Cons:

Por el valor de la habitación esperaba que fuera un poquito más nuevo, desconozco si son todas iguales. Me dió la impresión que había habitaciones más nuevas que otras ( por los pasillos)

2026-02-14 • via Nuitee
M
Mariana • family_with_children • uy
8
Pros:

Ubicación excelente

2026-02-14 • via Nuitee
C
claudia • solo_traveller • ch
8
2026-02-14 • via Nuitee
J
Juan Carlos • couple • co
9
Muy cómodo
2026-02-13 • via Nuitee
C
CHRISTIAN • couple • es
6
REGULAR, LAS EXPECTATIVAS ERAN MAS ALTAS EN BASE A LAS FOTOS QUE PUBLICAN EN LA WEB
Pros:

LA UBICACION

Cons:

LA DECORACION DEL HOTEL NO SE AJUSTA A LO ESPERADO DE UN HOTEL 4 ESTRELLAS Y DE LA HABITACION, MUEBLES VIEJOS Y MANTENIMIENTO ALGO DESCUIDADO EN GENERAL: PAREDES, MOQUETA, MESILLAS VIEJAS,CORTINAS CAIDAS

2026-02-12 • via Nuitee