ICON Embassy

Hotels
•
ICON
8.8 (1519 reviews)
Serrano, 46 , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8.8
Based on 1519 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
A
Antoine Kaissar • couple • ma
10
Perfect, recommend to all
Pros:

Location, Breakfast and service

Cons:

All

2026-07-01 • via Nuitee
D
Daniel • couple • br
10
2026-07-01 • via Nuitee
P
Pato • couple • ar
10
Pros:

La ubicación. Las habitaciones cómodas y el baño muy completo
El desayuno y el personal simpre amable y dispuesto

Cons:

Nada

2026-06-30 • via Nuitee
G
Gustavo • solo_traveller • us
7
2026-06-30 • via Nuitee
M
Mirna • couple • ae
10
2026-06-29 • via Nuitee
T
Thomas • couple • at
10
2026-06-29 • via Nuitee
M
MARIERLYN • family_with_children • ve
10
2026-06-28 • via Nuitee
A
Alejandra • couple • cl
10
Pros:

El personal es lo mejor, siempre pendientes para ayudar. La ubicación para nosotros es inmejorable

Cons:

Nada

2026-06-26 • via Nuitee
M
McNab • family_with_children • hn
10
Staff is amazing, location amazing and facilities are clean
Pros:

Location is the best

2026-06-26 • via Nuitee
C
Clara Ines • solo_traveller • co
9
Pros:

Ubicación perfecta y desayuno espectacular!!!

2026-06-25 • via Nuitee
M
Maria Florencia • family_with_children • ar
9
Recomendable
Pros:

El personal muy atento y amable
La habitacion muy comoda y silenciosa
La ubicacion espectacular
No consumimos desayuno

Cons:

Los pasillos que van a las habitaciones

2026-06-22 • via Nuitee
S
Sasson • extended_group • pa
9
MUY BUENA
Pros:

EXELENTE DESAYUNO PERO NO SABEN HACER OMELETS

Cons:

VARIEDAD

2026-06-19 • via Nuitee
D
Daniel • couple • ar
7
todo bien
Pros:

el personal y la ubicación

Cons:

alfombras y mobiliario desgastados

2026-06-18 • via Nuitee
M
maria • couple • ar
8
2026-06-11 • via Nuitee
D
de la Fuente • solo_traveller • cl
10
Ubicación y Atención de lujo
Pros:

Atención de primera

2026-06-10 • via Nuitee
D
de la Fuente • solo_traveller • cl
10
Mejor lugar y servicio
Pros:

Extraordinario desayuno y atención

2026-06-10 • via Nuitee
E
Eduardo • couple • pe
6
Tienen que mejorar mucho
Pros:

Lo único bueno que tienes la ubicación, pero costó carísimo

Cons:

Habitaciones muy pequeñas, no se puede trabajar adentro, no hay facilidad para instalar una PC

2026-06-09 • via Nuitee
L
Luis • couple • uy
9
Súper recomendable
Pros:

Comodidad y ubicación

Cons:

Todo perfecto

2026-06-08 • via Nuitee
M
May • couple • kw
4
Pros:

The location is very good

Cons:

but the rooms are old and smale the bathroom is old two

2026-06-08 • via Nuitee
M
Maria Eduarda • couple • br
9
Quartos amplos e hotel super bem localizado
Pros:

Quarto amplo e super bem localizado, funcionários atenciosos.

Cons:

Tive um problema com o ar condicionado central do meu quarto, tive que trocar de quarto, mas depois que troquei foi resolvido o problema.

2026-06-07 • via Nuitee