ICON Embassy

Hotels
•
Petit Palace Hoteles
8.8 (1566 reviews)
Serrano, 46 , Madrid , es
+34 914 31 30 60

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 1566 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
J
Jessica • solo_traveller • mx
10
2026-09-10 • via Nuitee
I
ignacio jesus • solo_traveller • es
8
2026-09-10 • via Nuitee
S
Santiago • couple • ec
10
Excelente
Pros:

Si , muy bien

Cons:

Todo estuvo muy bien

2026-09-09 • via Nuitee
U
ursula • extended_group • gt
8
Bien
Pros:

El personal muy amables , la ubicación súper bien ..

Cons:

Que no hay servicio de comida en la noche

2026-09-08 • via Nuitee
S
Simona • solo_traveller • ar
9
Comodo, comfortable y bien ubicado
Pros:

La ubicación, la comodidad de la habitación. El personal.

Cons:

No tuve nada negativo que considerar

2026-09-05 • via Nuitee
Y
Yleana • couple • mx
10
Pros:

Ubicación, servicio, desayuno y staff increíble

2026-08-31 • via Nuitee
K
Khristo • extended_group • es
3
Pros:

Lo único positivo que quiero destacar es la camarera que nos atendió durante el desayuno. Fue muy atenta, amable y agradable. Muchas gracias por su excelente atención.

Cons:

Mal, lamentablemente.

El olor de la habitación no era agradable. La habitación en general está en bastante mal estado y necesita una reforma. Los botones están muy desgastados, el techo blanco del baño está muy sucio y la papelera está llena de abolladuras.

Teniendo en cuenta que pagué 949 euros por dos habitaciones para tres personas, considero que la calidad y el estado de las habitaciones no se corresponden en absoluto con el precio pagado ni con la categoría de un hotel de 4 estrellas. Sinceramente, más bien parece un motel.

2026-08-30 • via Nuitee
Y
Yuzhu • couple • cn
10
2026-08-27 • via Nuitee
A
Allal • solo_traveller • ma
7
2026-08-27 • via Nuitee
C
Caetano • couple • lu
9
2026-08-27 • via Nuitee
S
Sager Gh. • solo_traveller • kw
8
Pros:

Location is excellent

Cons:

Room service stops at night.

2026-08-25 • via Nuitee
S
Savo • solo_traveller • me
10
Everthing is amazing
Pros:

The size od the bed and the AC and shower

Cons:

I wasn’t clean enough for my standarts but i was fine

2026-08-25 • via Nuitee
R
Ricardo • couple • pt
9
Very enjoyable stay. Strongly recommended.
Pros:

Friendly staff. Excellent location.

Cons:

No smart TV with YouTube.

2026-08-24 • via Nuitee
X
Xavier • family_with_children • ec
10
2026-08-23 • via Nuitee
M
Mamoun • couple • ma
5
2026-08-23 • via Nuitee
T
Teresa • solo_traveller • es
9
2026-08-23 • via Nuitee
M
Miguel • solo_traveller • pe
9
2026-08-23 • via Nuitee
J
jesus • couple • co
10
Para siempre volver
Pros:

Excelente habitación, el personal muy atento y la ubicación 10 de 19

2026-08-22 • via Nuitee
L
Laura • couple • br
10
Pros:

Tudo perfeito. Localização, conforto, limpeza, café da manhã excelente e funcionários muito educados!

Cons:

Nada

2026-08-22 • via Nuitee
A
Alfredo Luciano • family_with_children • ar
7
2026-08-21 • via Nuitee