Petit Palace Triball

Hotels
•
Petit Palace Hoteles
9 (2660 reviews)
Gonzalo Jimenez de Quesada, 2 (esquina Gran Vía, 32) , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Inconsistent cleanliness
Room size not adequate

Categories

Cleanliness
8.33
Some reviews mentioned dust and inconsistency in cleaning, leading to a lower score.
Service
9.8
Staff were frequently mentioned as friendly and helpful, which boosts the service rating.
Location
9.34
The hotel is noted for its excellent location near Gran Via and attractions.
Room Quality
8.29
Mixed sentiments regarding room comfort and size; some rooms were described as small and not well finished.
Amenities
8.82
Standard amenities were available, with some reviews highlighting good breakfast options.
Value for Money
8.78
Generally seen as good value, though some found prices a bit high for offered services.
Food and Beverage
9.33
Breakfast was positively mentioned in several reviews, contributing to a higher score.
Overall Experience
9.3
Overall reviews reflected a pleasant stay with good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:42

Property Description

Prime Location on Gran Vía
Located in the heart of Madrid on the iconic Gran Vía, Petit Palace Triball - Gran Vía offers a prime location for exploring the city's vibrant culture and attractions.

Modern Comforts and Amenities
Experience modern comfort in a charming 19th-century building with amenities such as free bicycle hire, free WiFi, flat-screen TVs, and hydromassage showers in every room, ensuring a relaxing stay.

Pet-Friendly and Convenient
Traveling with pets? Petit Palace Triball welcomes your furry companions with an additional charge of EUR 25 per pet, per stay, so you can enjoy Madrid with your whole family.

Book now for an unforgettable stay at Petit Palace Triball - Gran Vía!

Important information:

-Please note that bicycle rental is subject to availability.
- Depending on the season, air conditioning or heating is provided.
- The pet supplement is EUR 25 per pet per stay.
- Reservations of more than 5 rooms may be subject to special conditions and additional supplements.
- Reservations of more than 10 nights may be subject to special conditions and additional supplements.
- Please note that all special requests are subject to availability and may incur additional charges.
- The property will send guests instructions on how to check in online 7 days prior to arrival.
- If you wish to use the airport shuttle service, please contact the hotel prior to arrival. This service is subject to a surcharge.
- Smoking, consumption of illegal substances and stag/hen parties, parties or similar events are not permitted in this accommodations. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 2660 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
S
Sabbag • couple • us
7
Great location but dirty
Pros:

The room is very big and great location

Cons:

The route to the room is very long and complicated. It's not at the hotel; it's in a different building next to it.
The room was dirty and I asked a few times to be cleaned but still had food crumbs on the floor when we checked in and it was there during the whole stay.

2026-03-13 • via Nuitee
F
Fernandez • family_with_children • es
1
de al lado de la Gran Via nada
Pros:

El intento de desayuno es bueno, pero no llega ni a la mitad de aceptable.

Cons:

En recepción te atienden y te contestan con sonrisa de oreja a oreja pero no te ayudan ni te resuelven nada.

2026-03-12 • via Nuitee
C
Claudette • solo_traveller • us
9
2026-03-11 • via Nuitee
C
Chenedzo • solo_traveller • tz
10
2026-03-09 • via Nuitee
O
OSNAT • family_with_children • il
7
Pros:

המיקום ןהנקיון

Cons:

החדר היה באגף אחר שהיו בו מדרגות.עם מזוודות היה מאוד קשה להתנהל בנוסף החדר מאוד קטן

2026-03-07 • via Nuitee
G
Gomez Ochoa • family_with_children • ar
10
En la Puerta del centro.
Pros:

Habitación grande y cómoda para familia con 2 hijos. Muy buena atención y limpieza muy bien. Tienen maquina de café sin cargo en horario de 13 a 20 hs.

2026-03-06 • via Nuitee
Y
Yaron • couple • il
8
Pros:

הקרבה

Cons:

המיטה

2026-03-05 • via Nuitee
S
Sara • family_with_children • es
9
2026-03-03 • via Nuitee
D
Danilo Ortiz • couple • es
10
Excelente hospedaje
Pros:

Excelente ubicación y condiciones de la habitación.

2026-03-03 • via Nuitee
M
Meir • solo_traveller • il
10
צוות מעולה, יחס נפלא עם רצון לרצות ולפתור כל בעיה.
Pros:

צוות ומיקום

2026-03-02 • via Nuitee
M
Matteo • extended_group • ch
9
Génial
Pros:

Tout était parfait juste les lit en hauteur peu sécurisé

Cons:

Rien

2026-03-02 • via Nuitee
C
Carmen • couple • es
10
2026-03-01 • via Nuitee
J
Juan • solo_traveller • ar
10
Excelente
Pros:

Ubicación

Cons:

Nada

2026-03-01 • via Nuitee
E
Eva • extended_group • it
10
Soggiorno bellissimo hotel top in pieno centro .. perosonale gentilissimo !! consiglio vivamente
2026-02-28 • via Nuitee
D
Daniela Paula • couple • ar
10
Todo excelente
Pros:

Todo,impecables las instalaciones y las chicas de recepción todas unas genias!!!!
Gracias por el detalle en la habitación

2026-02-26 • via Nuitee
J
Joaquin Ramon • family_with_children • es
8
Pros:

Ubicación perfecta. Colchón y almohadas muy confortable.

Cons:

Quizá necesite un mantenimiento de las habitaciones.

2026-02-26 • via Nuitee
S
Shenhav • couple • il
9
2026-02-26 • via Nuitee
M
Maria constanza • family_with_children • ar
10
2026-02-26 • via Nuitee
A
Ahmet Hamdi • family_with_children • tr
6
Pros:

Kahvaltı

Cons:

Çarşaf, yataklar ve oda

2026-02-24 • via Nuitee
D
Dilara • family_with_children • tr
10
2026-02-24 • via Nuitee