Petit Palace Triball

Hotels
•
Petit Palace Hoteles
9 (2825 reviews)
Gonzalo Jimenez de Quesada, 2 (esquina Gran Vía, 32) , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Inconsistent cleanliness
Room size not adequate

Categories

Cleanliness
8.33
Some reviews mentioned dust and inconsistency in cleaning, leading to a lower score.
Service
9.8
Staff were frequently mentioned as friendly and helpful, which boosts the service rating.
Location
9.34
The hotel is noted for its excellent location near Gran Via and attractions.
Room Quality
8.29
Mixed sentiments regarding room comfort and size; some rooms were described as small and not well finished.
Amenities
8.82
Standard amenities were available, with some reviews highlighting good breakfast options.
Value for Money
8.78
Generally seen as good value, though some found prices a bit high for offered services.
Food and Beverage
9.33
Breakfast was positively mentioned in several reviews, contributing to a higher score.
Overall Experience
9.3
Overall reviews reflected a pleasant stay with good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:42

Property Description

Prime Location on Gran Vía
Located in the heart of Madrid on the iconic Gran Vía, Petit Palace Triball - Gran Vía offers a prime location for exploring the city's vibrant culture and attractions.

Modern Comforts and Amenities
Experience modern comfort in a charming 19th-century building with amenities such as free bicycle hire, free WiFi, flat-screen TVs, and hydromassage showers in every room, ensuring a relaxing stay.

Pet-Friendly and Convenient
Traveling with pets? Petit Palace Triball welcomes your furry companions with an additional charge of EUR 25 per pet, per stay, so you can enjoy Madrid with your whole family.

Book now for an unforgettable stay at Petit Palace Triball - Gran Vía!

Important information:

-Please note that bicycle rental is subject to availability.
- Depending on the season, air conditioning or heating is provided.
- The pet supplement is EUR 25 per pet per stay.
- Reservations of more than 5 rooms may be subject to special conditions and additional supplements.
- Reservations of more than 10 nights may be subject to special conditions and additional supplements.
- Please note that all special requests are subject to availability and may incur additional charges.
- The property will send guests instructions on how to check in online 7 days prior to arrival.
- If you wish to use the airport shuttle service, please contact the hotel prior to arrival. This service is subject to a surcharge.
- Smoking, consumption of illegal substances and stag/hen parties, parties or similar events are not permitted in this accommodations. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 2825 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
J
jose • solo_traveller • co
10
2026-07-10 • via Nuitee
J
Julian D • couple • es
5
A three star hotel offering two star accommodation and charging four star prices.
Pros:

I will try to say something positive; Nadia on reception was very polite and efficient and the staff at breakfast were very nice and helpful. Breakfast itself was fine for a €251 a night hotel - that is the only positive I can think of.

Cons:

I booked one night in this hotel at the end of a stay in Madrid because we wanted to stay in the city one more night and the hotel we were staying in could not accommodate us.
Right from the start, it was problematic; I provided full debit card details at the time of booking as requested and assumed therefore that they had taken payment but the following day started receiving emails from the hotel demanding payment or threatening to cancel the booking. Apparently they have a ‘new system’ that means they cannot collect the payment from Booking.com and rude emails threatening to cancel the booking is how they have chosen to deal with it.
Upon arrival, we found the reception is an open plan reception/dining area with all the charm of a university canteen. The lifts are cramped and dirty. The corridors similarly are dirty and soulless, the decor tired and damaged. The room we had was tiny. It bore no resemblance to the Booking.com photos of a double room. The bed was pushed up against the wall on one side and the bathroom had a swing door that would not stay closed and had a one inch gap around the outside, affording whoever was in the bathroom zero privacy. The shower, which in itself is a triumph of aesthetics over function, flooded the bathroom floor. The whole room reeks of cheapness; woodchip furniture with Formica veneer was all the rage in 1970, but today it just looks tired and cheap. The lighting is as welcoming as a dental surgery, with bright white lights so white they are nearly blue, shiny down from the ceiling. There are no bedside lights and whoever installed this arrangement had never heard of colour temperature or soft lighting. The colour scheme of beige and black completes the ensemble. Whoever was in charge of decor for this hotel said “Make it look like a really cheap version of Ikea” and in that at least, they have succeeded! There is a television on the wall, but you cannot watch it unless you sign into your YouTube or Netflix account.

2026-07-09 • via Nuitee
A
Aljuhani • couple • sa
8
Pros:

Great location and very nice staff at the first desk..

2026-07-07 • via Nuitee
M
Miri • extended_group • il
2
לא היינו חוזרים
Pros:

צוות עוזר מאוד בהכוונה ושירות.

Cons:

לא נקי, לא מתוחזק, ארוחת בוקר לא טריה. לחם יבש ופירות מעופשים

2026-07-05 • via Nuitee
S
Svetlana • solo_traveller • ru
10
2026-07-02 • via Nuitee
G
Gür • solo_traveller • tr
9
Pros:

Konumunu ve kşbar personelini.

Cons:

Havlular yenilenmiyordu.

2026-07-01 • via Nuitee
B
Brittany • family_with_children • us
8
Excellent Customer Service
Pros:

I was traveling with my aging mother. Her legs had swollen up following our long flight. Front Desk Attendants were mindful and extremely helpful to gather ice for my mother’s legs. They also worked to get my mother a clean room to check in early. Staff allowed us to store bags on site even though our room wasn’t quite ready. The beds were incredibly comfortable!! The bunk beds worked so well for our family. Location was excellent.

Cons:

The shower head and water pressure were both fantastic! However, there was a massive clog. So the shower quickly turned into a bathtub and needed to be stopped so that the water wouldn’t flood the bathroom. The rooms were quite small.

2026-07-01 • via Nuitee
D
Danilo Ortiz • solo_traveller • es
10
Excelente
Pros:

La ubicación es excelente, las habitaciones son muy cómodas con el A/A perfecto para los días de alta temperatura de Madrid en época de verano.

2026-06-30 • via Nuitee
F
FreddyCastell • Family • London, England
10
Excellent hotel with great location & staff
Pros:

We had an excellent experience at this hotel. Nohelia in reception was exceptional. She helped us with everything that we needed. The breakfast was plentiful and varied. The location was great and the room was spacious, clean and tidy. Overall an exceptional experience.

2026-06-28 • via Tripadvisor
R
Rachel • family_with_children • us
9
Cons:

The bookings listing showed airport shuttle which was one of the main reasons I booked the hotel. However, when I asked for the shuttle I was informed they do t have one they only call a taxi for me

2026-06-26 • via Nuitee
V
veronica • solo_traveller • uy
8
Pros:

La ubicación, desayuno, el personal

2026-06-25 • via Nuitee
Z
Zedrick • couple • sv
10
2026-06-24 • via Nuitee
P
Ponticelli • extended_group • ar
10
Excelente hotel!
Pros:

Muy buena ubicacion, camas comodas, habitacion con tamano aceptable, pagamos el desayuno y muy completo y rico. Estaba caro en la fecha que nos alojamos ya que Madrid recibia la visita del Papa. En general muy bueno el hotel

2026-06-24 • via Nuitee
J
Jürgen • solo_traveller • de
9
2026-06-24 • via Nuitee
K
Kelley • family_with_children • us
7
Pros:

Location was great. Very comfortable room and property. Staff was amazing.

Cons:

They should advertise that you have to pay for the breakfast.

2026-06-23 • via Nuitee
C
Contreras • family_with_children • us
9
Pros:

Location is great, close to everything.

Cons:

They have bunk beds.

2026-06-23 • via Nuitee
C
Conrado • couple • cl
8
Pros:

Ubicación

2026-06-22 • via Nuitee
E
Everton • solo_traveller • br
9
Pros:

Localização excelente

Cons:

Café da manhã poderia ter mais variedades de comidas

2026-06-18 • via Nuitee
S
samuel • couple • cl
7
2026-06-17 • via Nuitee
A
alejandra • couple • ar
8
Me encanta
Pros:

Ubicacion

Cons:

Q no hay cafetera en la habitacion

2026-06-17 • via Nuitee