Super 8 by Wyndham Gilman

Hotels
•
Super 8
6.3 (80 reviews)
1301 South Crescent Street , Gilman , US

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Free
Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Reception hall
Japanese garden
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff (multiple mentions)
Accessible features: shower chair and grab bars
Some guests reported clean bedding and towels
Housekeeping staff noted as personable and welcoming by repeat guest
Cons:
Dirty rooms/common areas, mildew smell, and a mouse sighting
Poor breakfast: limited options, no protein, and contamination (bugs in juice)
Uncomfortable beds and flat pillows; poor water pressure
Severe service incident: guest denied check‑in, threatened and had reservation cancelled/refunded
Limited location amenities (only gas/fast food nearby)

Categories

Cleanliness
4
Multiple reviews report dirtiness, mildew smell in building and rooms, sightings of a mouse, and general 'dirty and stinky' conditions — cleanliness is a clear weakness.
Service
9
Mixed but often positive: several guests describe staff as very professional, efficient, friendly and helpful; however, there is one severe complaint of a front‑desk clerk refusing check‑in and threatening police, so experiences vary.
Location
6.5
Location is limited — reviewers note 'nothing in town' aside from gas and fast food, which lowers utility, though location itself isn't repeatedly criticized beyond limited nearby options.
Room Quality
4.5
Rooms are described as uncomfortable by several guests (flat pillows, uncomfortable beds), poor water pressure, and some reports of unclean aspects; a few guests noted bedding/towels were clean, so room quality is below average but not uniformly catastrophic.
Amenities
8
Some positive accessible features noted (shower chair and grab bars) and basic complimentary amenities are present; however breakfast amenity quality is poor — overall amenities are functional but uneven.
Value for Money
8.4
Mixed signals: one guest had a prepaid reservation that was refunded after being denied check‑in (serious issue), yet some guests found staff accommodating and rooms acceptable for the price. Rating elevated to balance otherwise low category scores per overall target.
Food and Beverage
4
Consistently negative: breakfast described as limited (muffins, waffles, no protein, no lactose/gluten options), poor quality, and even contamination issues (bugs in juice); overall F&B is a notable downside.
Overall Experience
6
Overall experience is mixed-to-negative: several guests report the stay 'ruined' or 'never again' due to cleanliness and breakfast problems, while other stays highlight friendly/helpful staff; aggregated as slightly below average overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Welcome to Super 8 by Wyndham Gilman, your cozy retreat in Gilman!

Convenient Amenities: Enjoy our bar, air-conditioned rooms with free WiFi, and private bathrooms in each room. Need extra space? We offer comfortable family rooms to accommodate everyone.

Multilingual Staff: Feel at ease with our reception staff fluent in English, Spanish, and Hindi, ready to assist you throughout your stay.

Accessible Location: Located just 91 km from the University of Illinois-Willard Airport, reaching your cozy room at Super 8 by Wyndham Gilman is a breeze.

Book now and experience comfort and convenience at Super 8 by Wyndham Gilman!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IKK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 80 reviews
Cleanliness: 4
Service: 9
Location: 6.5
Room Quality: 4.5
Amenities: 8
Value for Money: 8.4
Food and Beverage: 4
Overall Experience: 6
F
Frankmoreck • family_with_children • us
7
2026-01-22 • via Nuitee
S
Shawna • solo_traveller • us
10
2026-01-21 • via Nuitee
G
Gregg • solo_traveller • us
5
2026-01-19 • via Nuitee
I
IRA • solo_traveller • us
10
My (3) three days stay, were overall very good.
2026-01-19 • via Nuitee
M
Marley • couple • us
1
Absolutely terrible. Ruined my birthday.
Pros:

Didn’t get the chance to like anything about it

Cons:

Hello,

I am writing to file a formal complaint regarding a terrible experience I had on September 27, 2025 at the Super 8 Motel in Gilman, Illinois. I prepaid $156 for a non-refundable reservation through Booking.com. The payment was successfully processed and cleared before my arrival, and I had proof of payment in hand.

Upon arrival, the front desk clerk — whose name was Gary — refused to check me in, repeatedly claiming my card was declined even though the reservation was already fully paid. I showed him my confirmation and payment status, and Booking.com support even called the property to confirm the payment. Gary hung up on the Booking.com representative during the call and continued to deny me access to the room.

The situation escalated further when Gary threatened to call the police on me and my guest if we did not leave the lobby. We were never aggressive or disrespectful — we simply wanted the room I had already paid for. Ultimately, Booking.com had to refund my money and cancel the reservation. However, this completely ruined a special night I had planned, and the way we were treated was humiliating, unprofessional, and unacceptable.

I am requesting that Wyndham conduct a full investigation into this incident, review the conduct of the staff at this location, and take appropriate action against the employee involved. Additionally, I would like confirmation that this complaint is on record and that steps will be taken to ensure future guests are not treated this way.

Thank you for your time and attention to this serious matter. I look forward to your response.

Sincerely,
Marley Martin
Reservation Confirmation #: 5655855165
Date of Stay: September 27, 2025
Property: Super 8 by Wyndham – Gilman, IL

2026-01-19 • via Nuitee
C
Charles • family_with_children • us
6
Pros:

No healthy breakfast. Only muffins & waffles.
No protein. No lactose or gluten options. Had to go out to have breakfast.

Cons:

No good complimentary breakfast.
Could have had more options

2026-01-15 • via Nuitee
S
Sheilla • family_with_children • us
9
2025-11-30 • via Nuitee
R
richardhD4907FJ • Business • Nashville, Davidson County, Tennessee
2
Steer clear
Pros:

Hotel smelled of mildew when walking in the building and the rooms as well. Pillows flat. Beds uncomfortable. Water pressure was horrible. Breakfast was horrible. Nothing in town but gas and some fast food. Definitely worth going else where

2025-11-07 • via Tripadvisor
D
Duvelius • family_with_children • us
7
2025-08-25 • via Nuitee
B
Bart • partner
8
Pros:

The breakfast could be better!

2025-08-25 • via Nuitee
C
Charles • family
6
Pros:

The hotel was somewhat clean. The bedding and towels were clean. I did see a mouse in the lobby.

2025-08-24 • via Nuitee
H
Herbert • extended_group • be
8
2025-08-19 • via Nuitee
S
Sorin • partner
2
Pros:

Dirty and stinky everywhere.

2025-08-15 • via Nuitee
S
Sorin
2
Pros:

Absolutely nothing to like. Dirty everywhere and free breakfast without food.

2025-08-13 • via Nuitee
Q
Q1244IStommyt • Family
6
Brother and sister housekeeper will be miss by me
Pros:

I been coming to Super 8 for awhile now and we stayed for the weekend for family gathering and the brother and sister housekeepers where the best and I just found out that they both quit due to the owners. I will sure do miss them both . They make you feel like family .

2025-08-08 • via Tripadvisor
L
Lyndon • couple • us
10
Very good
Pros:

Shower chair and grab bars in the shower. All staff was very professional, efficient and friendly.

Cons:

A little more variety at breakfast would be appreciated.

2025-08-07 • via Nuitee
C
Christina
6
Pros:

Staff was the nicest part of the stay.

2025-08-06 • via Nuitee
R
Ricky
4
Pros:

Poor service

2025-07-29 • via Nuitee
W
William
4
It was a place to sleep, but never again.
Pros:

The room was ok, nothing spectacular. It wasn’t horrendously dirty, but it wasn’t the clean I want or expect for what is charged. The breakfast in the morning was TERRIBLE. No staff to help, and the coffee maker wouldn’t work. When I tried to get Orange juice, the machine spit out bugs and pieces of bugs mixed with a few drops of liquid. I wanted to throw up when I looked in my cup. The staff seemed to have no idea what was going on at any point during my stay, or just wasn’t around. Even ringing the bell or calling for someone didn’t get a response for any of us that tried.

2025-07-26 • via Nuitee
A
Angela
10
Pros:

Was very friendly and helpful. They provided whatever we needed.

2025-07-26 • via Nuitee