Durley Dean

Hotels
7.6 (6160 reviews)
28 West Cliff Road, West Cliff , Bournemouth , GB
+44 1202 557711

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.98
Reviews mention dirtiness and cobwebs which indicate significant issues with cleanliness.
Service
8.95
Staff described as friendly and helpful across several reviews.
Location
8.99
Location praised multiple times as being great and convenient.
Room Quality
7.44
Mixed reviews on room quality; some mentioned comfort, but also noted small and tired rooms.
Amenities
6.47
Amenities such as the pool and spa were mentioned as small and needing improvement.
Value for Money
7.93
Some guests felt it was decent for the price but others had issues impacting perceived value.
Food and Beverage
6.98
Food quality received mixed reviews; some complaints about temperature and setup.
Overall Experience
8.05
Overall experience varied greatly, with positive notes but significant complaints that impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:26

Property Description

Victorian Charm and Modern Comforts

Luxurious Accommodation: Enjoy bright, modern air-conditioned rooms with flat-screen TVs and free high-speed WiFi.

Convenient Location: Just a short walk from Bournemouth’s beach, town centre, and popular attractions like the Bournemouth International Centre and Pier.

Leisure Facilities: Take advantage of the free swimming pool or opt for the gym and sauna in the hotel's Leisure Complex.

Ready to experience the perfect blend of Victorian elegance and contemporary convenience? Book your stay at Durley Dean Hotel now!

Important information:

A valid ID must be shown upon check-in.

We will not accept groups of 6 persons or more without prior agreement.

Groups that are of the nature and style of Stag and Hen parties will not be allowed to check in to the hotel upon arrival irrespective of any booking they may have.

Please note that the maximum occupancy per room is including children.

There is limited paid parking parking on site, on a first-come, first-served basis.

Any charges for extra beds will be taken locally at the hotel.

Please note that due to the style of the building, this property may not be suitable for guests with mobility impairment.

The checkout time for the car park on your last day will be midday, or further charges will apply. In order to receive access to a discounted rate, please pay at the hotel reception on arrival, informing them of your registration number. Failure to do so will result in a parking fine.

The Swimming pool is free of charge for all hotel guests and open from 7 am until 9 pm. Children are able to use the pool until 6.30 pm each day accompanied by an adult.

There is limited paid parking parking on site at £15.00 per 24 hours. Alternative parking can be found on the side streets around the hotel.

When booking a group of rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.6
Based on 6160 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.05
G
Gwen • couple • gb
5
Will not be visiting again
Pros:

Some of the items on the breakfast were poorly cooked, especially the scrambled egg, and most were cold.

Cons:

Food could have been warmer and items often ran out, room was not very clean, there was no cold water so we could not have a drink, no biscuits, bathroom was poorly decorated and bath panel was in a state of disrepair, whole hotel needs updating and redecorating

2026-09-19 • via Nuitee
I
Ifzal • family_with_children • gb
8
Very good staff good hotel best in bournmouth will come again
Pros:

Good for the price good location

Cons:

Santos and staff were amazing very polite and smiling , i been to othe hotels but staff were best here welcoming

2026-09-19 • via Nuitee
A
Alan • couple • gb
6
i knew what i was expecting as id stayed here 2 years ago. the hotel needs a refit not only of the b
Pros:

excellent bathroom - very good bed- adequate breakfast- the younger staff were more agreeable than the senior staff

Cons:

receptionists could have had a smile on their faces - didnt like paying £15 a day for parking- was told it was free in the street very helpfull

2026-09-19 • via Nuitee
B
Bucsa • solo_traveller • gb
6
2026-09-19 • via Nuitee
C
Chris • couple • gb
2
Pros:

Location , friendly staff pool

Cons:

Damage to ceiling area above bed after a water leak …
Headboard stained and sticky all over

2026-09-19 • via Nuitee
D
David • solo_traveller • gb
10
2026-09-18 • via Nuitee
I
Irene • solo_traveller • gb
9
A good hotel
Pros:

Breakfast++
Efficient, friendly staff
Lift
Air-conditioning in room

Cons:

Decor was a bit old fashioned

2026-09-18 • via Nuitee
A
Abigail • solo_traveller • gb
8
Pros:

Lovely staff, beautiful room. Very comfy bed. Good breakfast

Cons:

Honestly I don't know why the rating isn't higher on this hotel

2026-09-18 • via Nuitee
N
Natasha • couple • gb
8
Great location, great facilities, great breakfast and great staff. If some minor improvements could be made then this st
Pros:

Location was very convenient, super close to the beach, a few mins walk to local shops and restaurants and only 20 minutes drive from the wedding venue we were attending.
The hotel was pretty quiet even though it was rather booked up. We used the pool, sauna and steam twice during our stay and it was fantastic. For such small facilities, we were able to swim lengths of the pool, and the times we went meant we were mostly the only ones in the pool at the time which was very peaceful.
Breakfast was excellent, the food was hot, delicious and plentiful. The breakfast staff team were always very accommodating to provide me with some oat milk for my teas. Overall, we really enjoyed our stay.

Cons:

There were a few things we didn’t like. Firstly, the beds and pillows are really uncomfortable - we only had 1 flimsy flat pillow upon arrival, the night staff were really accommodating and actually gave us 4 extra pillows which was really helpful but still uncomfortable. The mattress was quite hard and lumpy and both mornings, my body felt achy from a difficult sleep.
There was also an open, used bar of soap in the shower upon arrival - now look, I’m completely aware that other people obviously stay in the room because it’s a hotel, however, I am a firm believer that basic levels of customer service in hospitality is ensuring there are no signs of previous guests in the room for the next guests arrival. Things like this shouldn’t happen. It’s not the end of the world, and it didn’t stop us enjoying our stay but it would have been preferable to not have that and have to dispose of it myself.
Also, the shower itself was really small and not that powerful.
Although that may seem like a lot, I am not complaining, the price was well worth the stay especially based on location, breakfast and the fact we had access to the spa facilities.

2026-09-17 • via Nuitee
P
Petra • couple • de
5
Für eine Übernachtung ok.
Pros:

Renovierung des Bads !

Cons:

Das Frühstück ging so….
Parkplatz 15.—Pfund am Tag.

2026-09-17 • via Nuitee
K
Kimberley • couple • gb
10
Very enjoyable would stay again
Pros:

Quirky building nice comfortable rooms and a lovely warm pool!

2026-09-16 • via Nuitee
S
Steve • solo_traveller • gb
8
2026-09-16 • via Nuitee
C
Charlene • family_with_children • mt
10
Staff where really welcoming and very friendly
Pros:

Breakfast and facilities where great

2026-09-16 • via Nuitee
K
Katie-ann • solo_traveller • gb
8
2026-09-15 • via Nuitee
J
Janis • solo_traveller • gb
9
Pros:

The pool

Cons:

Rubbish in room next to bed

2026-09-15 • via Nuitee
D
Daniel • extended_group • de
8
A great hotel for a weekend trip
Pros:

A very clean and dog friendly environment.

Cons:

The view outside the window.

2026-09-15 • via Nuitee
S
Sirirat • couple • gb
9
Pros:

Clean room, look new .

Cons:

Not close to town.

2026-09-15 • via Nuitee
A
Afzal • solo_traveller • gb
7
2026-09-14 • via Nuitee
A
andrew • couple • gb
10
2026-09-14 • via Nuitee
H
Hill • couple • gb
10
Lovely
Pros:

Lovely well kept parks

Cons:

Nothing it was all nice

2026-09-14 • via Nuitee