Durley Dean

Hotels
7.6 (5633 reviews)
28 West Cliff Road, West Cliff , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.98
Reviews mention dirtiness and cobwebs which indicate significant issues with cleanliness.
Service
8.95
Staff described as friendly and helpful across several reviews.
Location
8.99
Location praised multiple times as being great and convenient.
Room Quality
7.44
Mixed reviews on room quality; some mentioned comfort, but also noted small and tired rooms.
Amenities
6.47
Amenities such as the pool and spa were mentioned as small and needing improvement.
Value for Money
7.93
Some guests felt it was decent for the price but others had issues impacting perceived value.
Food and Beverage
6.98
Food quality received mixed reviews; some complaints about temperature and setup.
Overall Experience
8.05
Overall experience varied greatly, with positive notes but significant complaints that impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:26

Property Description

Victorian Charm and Modern Comforts

Luxurious Accommodation: Enjoy bright, modern air-conditioned rooms with flat-screen TVs and free high-speed WiFi.

Convenient Location: Just a short walk from Bournemouth’s beach, town centre, and popular attractions like the Bournemouth International Centre and Pier.

Leisure Facilities: Take advantage of the free swimming pool or opt for the gym and sauna in the hotel's Leisure Complex.

Ready to experience the perfect blend of Victorian elegance and contemporary convenience? Book your stay at Durley Dean Hotel now!

Important information:

A valid ID must be shown upon check-in.

We will not accept groups of 6 people or more without prior agreement.

Groups that are of the nature and style of Stag and Hen parties will not be allowed to check in to the hotel upon arrival irrespective of any booking they may have.

Please note that the maximum occupancy per room is including children.

There is limited paid parking parking on site, on a first-come, first-served basis.

Any charges for extra beds will be taken locally at the hotel.

Please note that due to the style of the building, this property may not be suitable for guests with mobility impairment.

Guests should kindly note that the hotel's spa treatment rooms are very popular and get booked far in advance. The property strongly recommends guests to book a treatment by telephone at the earliest opportunity. The hotel cannot offer any guarantees there will be availability of treatments during the guest's stay as the appointments are sold on a first come, first served basis.

The checkout time for the car park on your last day will be midday, or further charges will apply. In order to receive access to a discounted rate, please pay at the hotel reception on arrival, informing them of your registration number. Failure to do so will result in a parking fine.

The Swimming pool is free of charge for all hotel guests and open from 7 am until 9 pm. Children are able to use the pool until 6.30 pm each day accompanied by an adult.

There is limited paid parking parking on site at £15.00 per 24 hours. Alternative parking can be found on the side streets around the hotel.

When booking a group of rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

7.6
Based on 5633 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.05
P
Pebelle • couple • gb
10
2026-05-16 • via Nuitee
K
K-Stuff • solo_traveller • gb
8
2026-05-15 • via Nuitee
J
Jessica • family_with_children • gb
3
How dirty it was the rooms the bunk bed for the kids was right next to the window that opened fully so they could fall o
Pros:

The pool

Cons:

How dirty it was the rooms the bunk bed for the kids was right next to the window that opened fully so they could fall out! The bathroom was discussing the bath was cracked the toilet didn't flush properly the shower leaked. My husband couldn't even fit on the toilet its was so cramped in next to the bath!! Room 205.

2026-05-15 • via Nuitee
R
Rekasius • couple • gb
6
2026-05-11 • via Nuitee
R
Richard • couple • gb
4
Ok but definitely won’t be back again
Pros:

I liked the staff and the location

Cons:

Toilet well to small and toilet so uncomfortable to sit on in our room mattress was extremely uncomfortable we both have bad backs from it

2026-05-11 • via Nuitee
W
White • family_with_children • gb
7
2026-05-11 • via Nuitee
E
eduart • solo_traveller • gb
4
Pros:

Location

Cons:

Kids mattresses were so bad we asked for extra blankets to lie on

2026-05-10 • via Nuitee
P
Peers Holland • solo_traveller • gb
6
Pros:

Staff were absolutely fantastic, so accommodating. The pool was such a treat. The staff made the experience so much better than your typical hotel.

Cons:

The hotel was clearly used by a lot of people going out drinking, this impacted our stay being woken up at 3 AM by loud and highly intoxicated individuals. For the price of the stay, and the clear signs for quiet zones I expected peaceful rest during the night.

2026-05-10 • via Nuitee
C
Chhonker • couple • gb
8
2026-05-10 • via Nuitee
J
Jayden • couple • gb
1
2026-05-10 • via Nuitee
A
Amy • family_with_children • gb
6
Food was good value for money and rooms were clean
Pros:

Rooms clean

Cons:

They advertise as a spa and even an information in the room of a spa. Me and my friend went to book the spa and actually there is no spa shut down December 2025

2026-05-10 • via Nuitee
R
Rebecca • solo_traveller • gb
7
2026-05-10 • via Nuitee
J
Jaspreet • family_with_children • gb
10
2026-05-08 • via Nuitee
E
Ester • solo_traveller • gb
10
2026-05-08 • via Nuitee
A
Amanda • family_with_children • gb
3
Unfortunately, we wont be back
Pros:

Location was good

Cons:

Rooms were hot, air conditioning faulty and leaking onto sockets. View was awful! Bathroom extremely dated.

2026-05-08 • via Nuitee
E
Ester • solo_traveller • gb
10
2026-05-08 • via Nuitee
D
Diaratoucolo • couple • gb
8
Good
Pros:

The Hotel is very good. Thank you.

Cons:

Good

2026-05-08 • via Nuitee
M
Martin • solo_traveller • gb
8
I enjoyed my stay at the Durley Dean Hotel and the Staff were very friendly and helpful
Pros:

A good breakfast is available at the Durley Dean Hotel and the Restaurant for meals is very good

Cons:

I have a single room which was a bit on the small size

2026-05-08 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-05-07 • via Nuitee
K
Kirsty • couple • gb
9
Lovely hotel inside, comfy bed
Pros:

Swimming pool was a lovely addition

Cons:

Parking was really tricky and limited. Room was advertised else where at a lesser rate but the price match wasn't honoured

2026-05-07 • via Nuitee