Durley Dean

Hotels
7.6 (5573 reviews)
28 West Cliff Road, West Cliff , Bournemouth , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.98
Reviews mention dirtiness and cobwebs which indicate significant issues with cleanliness.
Service
8.95
Staff described as friendly and helpful across several reviews.
Location
8.99
Location praised multiple times as being great and convenient.
Room Quality
7.44
Mixed reviews on room quality; some mentioned comfort, but also noted small and tired rooms.
Amenities
6.47
Amenities such as the pool and spa were mentioned as small and needing improvement.
Value for Money
7.93
Some guests felt it was decent for the price but others had issues impacting perceived value.
Food and Beverage
6.98
Food quality received mixed reviews; some complaints about temperature and setup.
Overall Experience
8.05
Overall experience varied greatly, with positive notes but significant complaints that impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:26

Property Description

Victorian Charm and Modern Comforts

Luxurious Accommodation: Enjoy bright, modern air-conditioned rooms with flat-screen TVs and free high-speed WiFi.

Convenient Location: Just a short walk from Bournemouth’s beach, town centre, and popular attractions like the Bournemouth International Centre and Pier.

Leisure Facilities: Take advantage of the free swimming pool or opt for the gym and sauna in the hotel's Leisure Complex.

Ready to experience the perfect blend of Victorian elegance and contemporary convenience? Book your stay at Durley Dean Hotel now!

Important information:

A valid ID must be shown upon check-in.

We will not accept groups of 6 people or more without prior agreement.

Groups that are of the nature and style of Stag and Hen parties will not be allowed to check in to the hotel upon arrival irrespective of any booking they may have.

Please note that the maximum occupancy per room is including children.

There is limited paid parking parking on site, on a first-come, first-served basis.

Any charges for extra beds will be taken locally at the hotel.

Please note that due to the style of the building, this property may not be suitable for guests with mobility impairment.

Guests should kindly note that the hotel's spa treatment rooms are very popular and get booked far in advance. The property strongly recommends guests to book a treatment by telephone at the earliest opportunity. The hotel cannot offer any guarantees there will be availability of treatments during the guest's stay as the appointments are sold on a first come, first served basis.

The checkout time for the car park on your last day will be midday, or further charges will apply. In order to receive access to a discounted rate, please pay at the hotel reception on arrival, informing them of your registration number. Failure to do so will result in a parking fine.

The Swimming pool is free of charge for all hotel guests and open from 7 am until 9 pm. Children are able to use the pool until 6.30 pm each day accompanied by an adult.

There is limited paid parking parking on site at £15.00 per 24 hours. Alternative parking can be found on the side streets around the hotel.

When booking a group of rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

7.6
Based on 5573 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.05
G
Gabriela family_with_children gb
7
2026-04-18 via Nuitee
A
Amanda family_with_children gb
10
comfortable clean close to amenities
Pros:

easy access close to beach and town

Cons:

nothing

2026-04-18 via Nuitee
R
Richard couple gb
7
Pretty decent and happy about the location
Pros:

Close to beach

Cons:

Uneven flooring in room

2026-04-18 via Nuitee
M
Michal solo_traveller gb
10
2026-04-17 via Nuitee
E
Emma solo_traveller gb
9
Fantastic
Pros:

It was so nice I went back and will be going again this year the staff were so friendly and helpful it was so nice I have told everyone about it and have recommended it to everyone

Cons:

Long walk to town up a hill but worth it

2026-04-17 via Nuitee
C
Chime family_with_children gb
1
Pros:

The room was clean and spacious.

Cons:

The window of our room was broken and the night we stayed was very windy so they had to tie it with rope.
Also the swimming pool is small and when we went with our kids there was few kids unattended by their parents and jumping in the pool splashing constantly.

2026-04-16 via Nuitee
E
Emily family_with_children gb
6
Average
Pros:

We liked the location

Cons:

The property is dated and could do with improvements the toilet didn’t flush well had to hold the button down for about 5 minutes. The staff wasn’t very welcoming was no hi are you ok when you arrive just here fill this in that’s your room number. So could do with some better customer service. The pools is really small but was enough space for the kids to have a swim and no one else was in it so that was a bonus.

2026-04-16 via Nuitee
L
Leon solo_traveller ie
8
2026-04-16 via Nuitee
M
Michael family_with_children gb
6
2026-04-15 via Nuitee
C
Caroline solo_traveller gb
8
2026-04-15 via Nuitee
S
Suzanne family_with_children gb
9
Pros:

Lovely location, beach at the end of the road.
A very warm and helpful welcome from the lady on reception. Family room very spacious to fit five of us in.

Cons:

Nothing

2026-04-15 via Nuitee
D
Duncan couple gb
8
Would definitely stay again
Pros:

Clean. Tidy. Amazing staff

Cons:

The sauna wasn’t working

2026-04-15 via Nuitee
S
Sharon family_with_children gb
7
Value for money not 4 star
Pros:

It was a great location
Staff were friendly although one man at reception talked very quietly which made it difficult to hear, I noticed other guests kept saying ‘pardon’ as well!
The room was large and comfortable, the bed was huge

Cons:

It looked tatty in communal spaces
You could put items on your room, which suggests they’ve had problems with people paying maybe?

2026-04-13 via Nuitee
A
Azeem Tanveer solo_traveller gb
6
2026-04-13 via Nuitee
G
Gant solo_traveller gb
8
Pros:

Friendly and efficient

Cons:

N/A

2026-04-13 via Nuitee
H
Hayley solo_traveller gb
1
2026-04-13 via Nuitee
A
Amir solo_traveller gb
10
Great price and great location
Pros:

So close to the venue I was going too.

Cons:

No cooking facilities

2026-04-12 via Nuitee
L
Laura couple gb
10
2026-04-12 via Nuitee
S
Sandali couple gb
3
Cons:

Not clean enough

2026-04-12 via Nuitee
N
Narendra family_with_children gb
8
2026-04-12 via Nuitee