Durley Dean

Hotels
7.6 (5875 reviews)
28 West Cliff Road, West Cliff , Bournemouth , gb

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.98
Reviews mention dirtiness and cobwebs which indicate significant issues with cleanliness.
Service
8.95
Staff described as friendly and helpful across several reviews.
Location
8.99
Location praised multiple times as being great and convenient.
Room Quality
7.44
Mixed reviews on room quality; some mentioned comfort, but also noted small and tired rooms.
Amenities
6.47
Amenities such as the pool and spa were mentioned as small and needing improvement.
Value for Money
7.93
Some guests felt it was decent for the price but others had issues impacting perceived value.
Food and Beverage
6.98
Food quality received mixed reviews; some complaints about temperature and setup.
Overall Experience
8.05
Overall experience varied greatly, with positive notes but significant complaints that impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:26

Property Description

Victorian Charm and Modern Comforts

Luxurious Accommodation: Enjoy bright, modern air-conditioned rooms with flat-screen TVs and free high-speed WiFi.

Convenient Location: Just a short walk from Bournemouth’s beach, town centre, and popular attractions like the Bournemouth International Centre and Pier.

Leisure Facilities: Take advantage of the free swimming pool or opt for the gym and sauna in the hotel's Leisure Complex.

Ready to experience the perfect blend of Victorian elegance and contemporary convenience? Book your stay at Durley Dean Hotel now!

Important information:

A valid ID must be shown upon check-in.

We will not accept groups of 6 people or more without prior agreement.

Groups that are of the nature and style of Stag and Hen parties will not be allowed to check in to the hotel upon arrival irrespective of any booking they may have.

Please note that the maximum occupancy per room is including children.

There is limited paid parking parking on site, on a first-come, first-served basis.

Any charges for extra beds will be taken locally at the hotel.

Please note that due to the style of the building, this property may not be suitable for guests with mobility impairment.

Guests should kindly note that the hotel's spa treatment rooms are very popular and get booked far in advance. The property strongly recommends guests to book a treatment by telephone at the earliest opportunity. The hotel cannot offer any guarantees there will be availability of treatments during the guest's stay as the appointments are sold on a first come, first served basis.

The checkout time for the car park on your last day will be midday, or further charges will apply. In order to receive access to a discounted rate, please pay at the hotel reception on arrival, informing them of your registration number. Failure to do so will result in a parking fine.

The Swimming pool is free of charge for all hotel guests and open from 7 am until 9 pm. Children are able to use the pool until 6.30 pm each day accompanied by an adult.

There is limited paid parking parking on site at £15.00 per 24 hours. Alternative parking can be found on the side streets around the hotel.

When booking a group of rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

7.6
Based on 5875 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.05
N
Natalie couple gb
6
Average. Some good points. Some terrible points. Nice room. Comfy bed. Bad disturbance early AM
Pros:

Great location. Comfy bed.

Cons:

Air con was loud. And vibrated constantly. So we had to turn it off. Meaning room was too hot. Awoken extremely early by drunk people arguing and fighting and swearing in the hotel car park. Resulting in us having to call 999

2026-07-19 via Nuitee
N
Niklas solo_traveller se
7
2026-07-18 via Nuitee
A
Audra family_with_children gb
4
Great images on booking site, but reality is very different. Poor value for money.
Pros:

Spacious room

Cons:

There was a strong smell of cigarette smoke downstairs because people were smoking by the entrance. This is not ideal for children. The swimming pool was tiny and the water was dirty, children didn't even want to swim in it. The spa area was tiny and didn't work. It felt very run down.

2026-07-18 via Nuitee
S
Samantha solo_traveller gb
8
Pros:

Bonus having a little pool and sauna

2026-07-18 via Nuitee
I
Ingo solo_traveller de
9
2026-07-18 via Nuitee
couple gb
3
2026-07-18 via Nuitee
P
Phatte couple gb
8
2026-07-18 via Nuitee
J
Jolita couple gb
10
Great!
Pros:

I had a wonderful stay. The room was clean, comfortable, and well maintained. It was quiet, and had everything I needed for a relaxing stay. The bed was very comfortable, and the room was clean. Overall, I was very pleased with the room and would happily stay here again

Cons:

The bathroom was a bit small, but it was clean and had everything I needed

2026-07-17 via Nuitee
C
Cooper solo_traveller gb
7
Pros:

The food was excellent we eat in the restaurant plus room could not fault either.
The large bed

Cons:

I would of liked two pillows each they could of been stored at the bottom of the wardrobe.
A wider range on the tea tray maybe a welcome bisciut plus a little fridge we stayed in the middle of a very hot week and had bottles of our own water but no fridge to keep them cool in.

2026-07-17 via Nuitee
S
Sidrit Kastrati solo_traveller gb
10
2026-07-17 via Nuitee
F
Farah family_with_children gb
10
2026-07-17 via Nuitee
P
Phillip couple gb
9
Lovely stay close to the beach we had fantastic weather and will be back
Pros:

Room was great bed was so comfortable and the air conditioning was essential.I did requested a lower floor but didn’t expect the basement with no view but a planted bank.

Cons:

Nothing breakfast was great but it had run out off coffee from both machines and jugs and had to find a member of staff to ask for them to be refilled other items we also low.I think they need to check on them more regularly.The chap behind me gave up waiting and went into town for a coffee which is a shame

2026-07-17 via Nuitee
H
Hobby solo_traveller gb
7
2026-07-17 via Nuitee
A
Artan couple gb
10
2026-07-17 via Nuitee
G
Giedre solo_traveller gb
7
2026-07-17 via Nuitee
D
Danie solo_traveller nz
5
Bournemouth is grubby
Pros:

Aircon

Cons:

Staff were not very friendly. Very matter of fact.

2026-07-17 via Nuitee
A
Antony family_with_children gb
10
2026-07-16 via Nuitee
L
Leanne couple gb
8
2026-07-16 via Nuitee
J
Jeferson family_with_children gb
9
2026-07-16 via Nuitee
S
Sandeep solo_traveller gb
4
2026-07-15 via Nuitee