Durley Dean

Hotels
7.6 (6160 reviews)
28 West Cliff Road, West Cliff , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
5.98
Reviews mention dirtiness and cobwebs which indicate significant issues with cleanliness.
Service
8.95
Staff described as friendly and helpful across several reviews.
Location
8.99
Location praised multiple times as being great and convenient.
Room Quality
7.44
Mixed reviews on room quality; some mentioned comfort, but also noted small and tired rooms.
Amenities
6.47
Amenities such as the pool and spa were mentioned as small and needing improvement.
Value for Money
7.93
Some guests felt it was decent for the price but others had issues impacting perceived value.
Food and Beverage
6.98
Food quality received mixed reviews; some complaints about temperature and setup.
Overall Experience
8.05
Overall experience varied greatly, with positive notes but significant complaints that impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:26

Property Description

Victorian Charm and Modern Comforts

Luxurious Accommodation: Enjoy bright, modern air-conditioned rooms with flat-screen TVs and free high-speed WiFi.

Convenient Location: Just a short walk from Bournemouth’s beach, town centre, and popular attractions like the Bournemouth International Centre and Pier.

Leisure Facilities: Take advantage of the free swimming pool or opt for the gym and sauna in the hotel's Leisure Complex.

Ready to experience the perfect blend of Victorian elegance and contemporary convenience? Book your stay at Durley Dean Hotel now!

Important information:

A valid ID must be shown upon check-in.

We will not accept groups of 6 persons or more without prior agreement.

Groups that are of the nature and style of Stag and Hen parties will not be allowed to check in to the hotel upon arrival irrespective of any booking they may have.

Please note that the maximum occupancy per room is including children.

There is limited paid parking parking on site, on a first-come, first-served basis.

Any charges for extra beds will be taken locally at the hotel.

Please note that due to the style of the building, this property may not be suitable for guests with mobility impairment.

The checkout time for the car park on your last day will be midday, or further charges will apply. In order to receive access to a discounted rate, please pay at the hotel reception on arrival, informing them of your registration number. Failure to do so will result in a parking fine.

The Swimming pool is free of charge for all hotel guests and open from 7 am until 9 pm. Children are able to use the pool until 6.30 pm each day accompanied by an adult.

There is limited paid parking parking on site at £15.00 per 24 hours. Alternative parking can be found on the side streets around the hotel.

When booking a group of rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.6
Based on 6160 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.05
O
Oshorenoya solo_traveller gb
4
It wasn’t worth the money
Pros:

Location

Cons:

The bath room, room 142 the shower wasn’t OK

2026-08-29 via Nuitee
M
Modupeola family_with_children gb
5
2026-08-29 via Nuitee
L
Leylan extended_group gb
7
2026-08-28 via Nuitee
M
Murray solo_traveller gb
6
Pros:

Location

Cons:

No toilet roll holder
Stain on sheet
All water from taps warm
Only 1 pillow (far too thin)

2026-08-28 via Nuitee
M
Marie family_with_children gb
10
Would highly recommend, would definitely stay again
Pros:

The staff were lovely, room very modern, and clean.

Cons:

The breakfast. Daughter didn’t like the bacon or the egg. Would be nice if porridge could have been made dairy free

2026-08-28 via Nuitee
P
Peter family_with_children gb
5
Fine but not luxury
Pros:

The room was pleasant (especially the air-conditioning) and seemed relatively newly decorated - but a metal bunk bed,

Cons:

One tiny wardrobe (no hangers) etc were not a "superior room". The bathroom was old-fashioned and rusty in most places. The hotel was fine but not luxury.

2026-08-28 via Nuitee
D
Deborah family_with_children gb
4
Disappointing room and won’t stop again
Pros:

The staff were very good and the hotel is in a convenient location, albeit parking is tricky.

Cons:

Room described as having air con but it wasn’t working and windows wouldn’t open. Room was too warm for us and the dog. I ended up walking the dog at 4am to cool him down. Mentioned this to the staff and they were very good and tried their best to help. Just disappointing that it specifically stated air con and then it doesn’t work.

2026-08-28 via Nuitee
P
Piotr solo_traveller gb
8
Pros:

Perfect location, small swimming pool in the basement

Cons:

Extra charges for parking without guarantee for already paid space if you decide to drive somewhere for a bit and come back within 24 hrs period

2026-08-27 via Nuitee
J
Jason solo_traveller gb
8
2026-08-27 via Nuitee
L
Leanmary family_with_children gb
7
Good but could be better
Pros:

I liked: the breakfast, the area, the single beds were comfortable and the location was jist perfect being near the sea and the beach made it soo nice and very enjoyable for my family especially it was soo beautiful

Cons:

Double beds were all stiff and the carperts were all dusty and the corners of the bed were ripped apart, the pool was cloudy and it smelled musty in there as it didnt have a good vent circulation which is why it smelled musty, the parking was not fair

2026-08-27 via Nuitee
R
Robotham couple gb
9
2026-08-27 via Nuitee
T
Tadewos extended_group gb
9
2026-08-27 via Nuitee
S
Sandis couple gb
7
2026-08-27 via Nuitee
K
Kaloush solo_traveller gb
5
2026-08-27 via Nuitee
B
Barbara extended_group gb
3
2026-08-27 via Nuitee
U
Udeshini family_with_children gb
10
It was a great experience
Pros:

Very clean

Cons:

Parking

2026-08-27 via Nuitee
J
John couple gb
8
2026-08-27 via Nuitee
L
Lonel family_with_children gb
7
2026-08-27 via Nuitee
C
Caroline solo_traveller gb
2
Durley dean definitely not a 4 star hotel and spa
Pros:

Sheets were clean, bed reasonably comfortable

Cons:

4 star spa hotel it is not. Pool tiny and grubby, the whole hotel needed scrubbing and painting very outdated, carpets grimy. The view was of the roundabout. Towels had holes in and had dubious stains. Furniture very old and dirty. Breakfast was not great, ingredients were poor quality. Fawlty towers come to mind. The only good thing was the staff were polite.

2026-08-27 via Nuitee
W
Wimalaratnam family_with_children gb
6
Great location
Pros:

Location

Cons:

Dated needs updating

2026-08-27 via Nuitee