Arden Hotel And Leisure Club

Hotels
8.1 (9912 reviews)
Coventry Road , Bickenhill , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Good amenities
Value for money
Cons:
Food quality issues
Dated room furnishings
Cleanliness concerns

Categories

Cleanliness
7.68
Some concerns were raised regarding cleanliness, particularly with hairs in the shower.
Service
8.65
Guests noted the staff as polite and helpful, enhancing the overall experience.
Location
8.69
The location was frequently mentioned as convenient, especially for the airport and NEC.
Room Quality
7.64
Although rooms were described as comfortable, some reviews pointed out that they felt dated.
Amenities
8.17
Facilities such as the sauna and steam room received positive feedback, though some amenities felt outdated.
Value for Money
8.63
Generally considered good value, with guests appreciating the reasonable pricing.
Food and Beverage
6.68
Food quality received criticism in several reviews, indicating room for improvement.
Overall Experience
8.65
A majority of guests expressed satisfaction with their stay, highlighting positives despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:36

Property Description

Convenient Location
Situated near NEC, Genting Resort World Birmingham, and Birmingham Airport, the Arden Hotel & Leisure Club offers easy access to key destinations.

Comfortable Accommodation
Each en suite bedroom is equipped with modern amenities like a 32-inch TV, telephone, and tea/coffee making facilities, ensuring a comfortable stay for guests.

Leisure Facilities
Guests can unwind at the onsite Arden Leisure Club, featuring a swimming pool, jacuzzi, sauna, steam room, and a gym, providing ample opportunities for relaxation and recreation.

Experience convenience, comfort, and leisure at the Arden Hotel & Leisure Club. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Dec 25, 2026 until Sun, Dec 27, 2026
Sauna is closed from 2026-12-27 until 2026-12-25
Fitness center is closed from 2026-12-27 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-27 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 9912 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 6.68
Overall Experience: 8.65
R
Roving63027843678 • Solo travel • Wellingborough, Northamptonshire, England
4
Disappointing stay with multiple issues from start to finish
Pros:

Disappointing stay with multiple issues from start to finish

I rarely leave negative reviews, but unfortunately my overnight stay was disappointing from the moment I arrived.

The hotel advertises parking, however the car park was effectively full due to a wedding taking place. I was advised to “park on a grass verge”, which wasn’t a suitable option, especially as there were kerbs and rocks. I eventually had to wait for another guest to leave before I could park properly.

After checking into my room, I found the shower had extremely poor water pressure and the temperature control was broken, making it unusable. Reception did move me to another room, but this was around 10 pm, meaning I had to pack everything up and move late at night.

Unfortunately, the replacement room also had problems. The sink plug was completely jammed, so the basin filled with water and couldn’t be used properly. By that point I didn’t want to move rooms again or have maintenance coming to the room so late, so I just had to put up with it.

As a 22-year-old woman travelling alone, repeatedly moving rooms late at night wasn’t an experience I expected and left me feeling quite uncomfortable.

The response at checkout was also disappointing. Although I was eventually offered a £25 refund on a £75 stay, I didn’t feel my concerns were taken particularly seriously. When I explained that the sink plug was jammed, I was asked whether I’d tried pushing it, despite it clearly being stuck.

One final point: I ordered what was listed as a Diet Coke in the bar, but it wasn’t Coca-Cola. If you’re serving a different cola or a post-mix alternative, it would be better to make that clear on the menu.

Individually, these issues may have been manageable, but together they resulted in a stay that fell well below my expectations. I hope the hotel improves its room maintenance and communication with guests, as the location is excellent, but unfortunately my experience means I wouldn’t choose to stay here again.

2026-06-27 • via Tripadvisor
P
Pebbles073 • Couples
8
Great location and value for money
Pros:

Ideally located for the BP Pulse Live arena, 5 minute walk. Free parking and easy to get to. Has a spa and pool (we didn't use them as there for a gig) team friendly food good.
Only downside was no aircon in the room (hottest day of the year, red weather warning, wouldn't be an issue normally!) and our room was above the function room so it was a bit loud.
Overall clean, great location, nice food and bar, friendly team and great value for money. Would definitely stay again if going to the arena.

2026-06-27 • via Tripadvisor
N
Nikki • solo_traveller • gb
4
Think about your disabled guests.
Pros:

The location was convenient and it had a lift.

Cons:

I am a disabled customer. I have health issues, walk with a stick or use a wheelchair. I called the hotel before arriving as it was due to be hot, so they did put a fan in my room. However!
I got to check in, obviously struggling with bags and walking stick, no help was offered and I was not pointed at the luggage trolleys they had available. I got to my room, the soap dispenser was broken and there was no info in the room about services, food, use of spa facilities etc. I turned on the tv as sometimes its on there. Blank screen which had a listing of 'hotel tv' or similar.

I still had other bits to get from the car, so I spoke to reception and told them about the soap and the tv. I was expecting them to say they'd send someone up with some new soap, but instead they moved my room. To the opposite end of the hotel. Again, me struggling with mobility, I was just given the second room card and told to bring the old one back once i'd moved. No offer of help. No mention of borrowing a luggage trolley. I was given a paper copy of the menus.

I had to move everything, including the mediocre fan, which took several trips and left me completely exhausted.

The room was stupidly hot and stuffy and no thought had been given to how to make them comfortable during the heat wave (it was 37 degrees the day I left).

Please look after your disabled customers. Offer help! The only time I was offered help was at checkout when a different lady was on reception and saw me struggling, but by then it was too late.

2026-06-27 • via Nuitee
N
Nancy • couple • gb
10
Pros:

Really lovely hotel considering how cheap it was for the one night! Bed was very comfortable & a good size. Bathroom was clean & well maintained. Aircon was wonderful & so easy to upgrade to a bigger room with low prices! Perfect location for a gig!

Cons:

I liked everything

2026-06-27 • via Nuitee
K
Katherine • solo_traveller • gb
5
Ok for a night
Pros:

Staff were lovely, social areas seemed nice. Free parking is great and access to NEC is very good.

Cons:

Very, very hot - I know there is a heatwave but it was unbearable in the room. Hair on the bed, dead fly in the bathroom and other things on floor, and unclean tiles.

2026-06-27 • via Nuitee
B
Bianca • couple • gb
3
Ok
Pros:

Location is excellent for the BP Live arena,

Cons:

No AC in the rooms and limited rooms available to upgrade. During the recent heatwave the room was like a furnace, walls and furniture hot to touch.
No water in rooms, asked for some were told bottled water was for upgraded rooms..I’d argue they could have been provided given that it was 40 degrees in the room

2026-06-27 • via Nuitee
D
Debbie • couple • gb
4
2026-06-27 • via Nuitee
L
Lucy • solo_traveller • gb
8
Pros:

Area, people, bar, swimming pool, food

Cons:

No aircon in room, no fan provided and windows don't open more than a inch for safety- extremely hot inside

2026-06-27 • via Nuitee
T
Tonyg • couple • gb
9
Overall a very pleasant stay while we were exhibiting at the NEC.
Pros:

Received a warm friendly welcome at reception at check-in and check-out.
The air con in the bedroom worked really well, especially welcome during the heatwave.
The room was very clean and the bed comfortable.
Breakfast was good too.
Overall a very pleasant stay while we were exhibiting at the NEC.

2026-06-27 • via Nuitee
A
Andrew • extended_group • gb
3
Needs aircon in rooms.
Pros:

Location is OK for the NEC but not easily walkable due to road configuration so factor in taxi cost if visiting NEC. Breakfast was decent. Restaurant pretty good.

Cons:

No aircon in rooms, no fans available, adjacent to a busy dual carriageway so couldn’t open window at night. Didn’t sleep due to heat in the room.

2026-06-27 • via Nuitee
T
Tracey • solo_traveller • gb
9
Pros:

Room was spacious, bed was confortabke and AC worked well. Bathroom was large and clean, shower was lovely.
Enjoyed breakfast, would stay again, wedding buffet evening reception was very nice

Cons:

Not sure where you would park if the car park is full, that is the only negative

2026-06-27 • via Nuitee
K
Kerry • family_with_children • gb
6
Friendly, professional staff.
Pros:

Great for an overnight stay for an early flight. We enjoyed the pool.and had a meal in the bar, service great! Food, no complaints, simple and fitted our purposes!

Cons:

The hotel is busy. Weddings, NEC concert stays and airport passengers stays. We were placed in room 102, noted as a family room. It's windows and view are directly on the back of the smoking lounge and outside area. A very odd place to place a family, especially as its air conditioning is not updated which meant we weren't able to open the windows due to tobacco and vape smoke. We left the hotel at 3.30am due to our flight time, however we were still awake at midnight and had to complain to reception about other visitors being loud and playing speakers in the outside area. The reception staff were fantastic and sorted it, but needless to say, the purpose of staying near the airport was more sleep more not less.

2026-06-27 • via Nuitee
J
Jason • solo_traveller • gb
6
Pros:

Close to airport

Cons:

Room was very hot, even with the fan supplied

2026-06-27 • via Nuitee
C
Christine • solo_traveller • gb
9
Great location for BP Pulse
Pros:

The hotel was ideally located for the BP Pulse which was a short walk away. The staff were very friendly and helpful.

Cons:

Unfortunately there was no air con in our room and no fan. We were made aware of this before we arrived so brought our own which we were allowed to use .

2026-06-27 • via Nuitee
L
Lucy • couple • gb
6
Ok hotel near Birmingham international
Pros:

Located near Birmingham international (10min walk) and staff available for late check in (after 11pm)

Cons:

There is no aircon or fan offered and we stayed on one of the hottest days- the room was boiling. You could hear very clearly anything said in the corridor so sound proofing is non existent. Having to pay £50 deposit seemed excessive

2026-06-27 • via Nuitee
A
Andy • solo_traveller • gb
8
Enjoyed my stay
Pros:

Good price and location for Birmingham Airport

Cons:

Changing rooms in the pool area were a little outdated and small

2026-06-26 • via Nuitee
P
pix • solo_traveller • gb
1
2026-06-26 • via Nuitee
J
Jason • extended_group • gb
7
Great location, somewhat expensive.
Pros:

Friendly hotel, good parking, excellent food and reasonably priced food and drinks.

Cons:

Air conditioning in the room.

2026-06-26 • via Nuitee
A
alister2026 • Business • Beccles, Suffolk, East Anglia, England
2
Sadly lacking in comfort
Pros:

I was looking forward to a relaxing stay due to my busy schedule and was very let down by the quality of the hotel, for the premium price that was paid for the room and the lacking in room comfort and facilities, was very disappointing. The leisure amenities were ok and the breakfast was good, I would not stay there again though.

2026-06-25 • via Tripadvisor
N
Nicola • couple • gb
6
lack of sleep led to grumpy husband
Pros:

. staff and customer service was excellent and the food was really nice.

Cons:

bed was really uncomfortable, spa facilities were lacking in changing room and the showers were full of black mold

2026-06-25 • via Nuitee