Arden Hotel And Leisure Club

Hotels
8.1 (9234 reviews)
Coventry Road , Bickenhill , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Good amenities
Value for money
Cons:
Food quality issues
Dated room furnishings
Cleanliness concerns

Categories

Cleanliness
7.68
Some concerns were raised regarding cleanliness, particularly with hairs in the shower.
Service
8.65
Guests noted the staff as polite and helpful, enhancing the overall experience.
Location
8.69
The location was frequently mentioned as convenient, especially for the airport and NEC.
Room Quality
7.64
Although rooms were described as comfortable, some reviews pointed out that they felt dated.
Amenities
8.17
Facilities such as the sauna and steam room received positive feedback, though some amenities felt outdated.
Value for Money
8.63
Generally considered good value, with guests appreciating the reasonable pricing.
Food and Beverage
6.68
Food quality received criticism in several reviews, indicating room for improvement.
Overall Experience
8.65
A majority of guests expressed satisfaction with their stay, highlighting positives despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:36

Property Description

Convenient Location
Situated near NEC, Genting Resort World Birmingham, and Birmingham Airport, the Arden Hotel & Leisure Club offers easy access to key destinations.

Comfortable Accommodation
Each en suite bedroom is equipped with modern amenities like a 32-inch TV, telephone, and tea/coffee making facilities, ensuring a comfortable stay for guests.

Leisure Facilities
Guests can unwind at the onsite Arden Leisure Club, featuring a swimming pool, jacuzzi, sauna, steam room, and a gym, providing ample opportunities for relaxation and recreation.

Experience convenience, comfort, and leisure at the Arden Hotel & Leisure Club. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Dec 25, 2026 until Sun, Dec 27, 2026
Sauna is closed from 2026-12-27 until 2026-12-25
Fitness center is closed from 2026-12-27 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-27 until 2026-12-25

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 9234 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 6.68
Overall Experience: 8.65
E
Elizabeth • family_with_children • gb
9
Great value for money
Pros:

Great value for money

Cons:

Nothing

2026-03-07 • via Nuitee
J
Jessica • couple • gb
10
2026-03-07 • via Nuitee
V
Victoria • extended_group • gb
9
Great hotel, will stay again!
Pros:

Location for the NEC and resort world. Comfortable big rooms. Friendly helpful staff.

Cons:

Little tired in places but still okay.

2026-03-07 • via Nuitee
K
Katherine • solo_traveller • gb
8
Excellent hotel for Crufts. My dog was made welcome, plenty of green space around for him. Booked already for next year
Pros:

Plenty of parking, nice and quiet

Cons:

Shower head fell apart but that’s just a minor niggle.

2026-03-07 • via Nuitee
J
julie • solo_traveller • gb
8
Pros:

Perfect location

Cons:

Limited area to sit with pets

2026-03-07 • via Nuitee
D
Debbie • couple • gb
9
Great hotel and staff
Pros:

Clean comfortable close to NEC

Cons:

Light outside room and noisy from 5am with construction work nearby

2026-03-07 • via Nuitee
V
Victoria • family_with_children • gb
7
2026-03-07 • via Nuitee
R
Richard • family_with_children • gb
9
Pros:

The spa and service and dinner were ace.

2026-03-07 • via Nuitee
O
Olivia • family_with_children • gb
10
Pros:

Nice relaxed atmosphere but of a high standard, staff were really friendly and professional. The room was clean and tidy.

Cons:

N/A

2026-03-07 • via Nuitee
J
Josephine • couple • gb
10
2026-03-07 • via Nuitee
K
katherinehT9136KG • Family
10
Staff were so friendly and helpful.
Pros:

All the staff we met were warm and welcoming. Will definitely stay there again next time we come to the NEC.

2026-03-06 • via Tripadvisor
M
Mc20192020 • Solo travel • Cambridge, Cambridgeshire, England
10
Crufts magic
Pros:

I stayed the night before Crufts with my giant breed dog and had a brilliant experience. This is the friendliest hotel I've stayed in... from the call on the day advising my request to change to a king room was accepted, to the bag of dog treats on arrival and chatty reception staff whenever my dog walked through, we were made to feel so welcome.

I used the pool, sauna and steam, all was spotlessly clean and the room service food was quick to arrive and delicious.

The hotel was full and there were so many dogs but it was really quiet and we slept well.

The walk to Crufts took me 20 minutes with a huge trolley and was clearly signed. Afterwards, it was convenient to leave straight into the main road and avoid all the traffic leaving the NEC.

Needless to say I'll be back next year, thank you to all the staff and keep doing a great job.

2026-03-06 • via Tripadvisor
M
meg • family_with_children • gb
9
A great place to stay for NEC
Pros:

We were there when Crufts was on, so lots of dogs and owners. Plenty of staff who are well trained and helpful
The hotel had areas where people could dine with dogs but not in the main dining room.
A 10mins walk to NEC,more convenient than staying on the NEC site.

Cons:

Nothing all is good for a short stay

2026-03-06 • via Nuitee
L
Lucas • family_with_children • gb
10
Pros:

Lovely, clean and very polite people

2026-03-06 • via Nuitee
C
Claire • family_with_children • gb
10
Great stay
Pros:

Very clean, great food, super staff, great location

Cons:

Everything was good9

2026-03-06 • via Nuitee
C
ceri • solo_traveller • gb
7
Great location but could do better
Pros:

Great location for the NEC
Free car parking u til 2pm on checking out day

Cons:

For the price I’d expect more toiletries in the bathroom

2026-03-06 • via Nuitee
G
Gail • family_with_children • gb
10
Pros:

Eas a large airy hotel and very clean and excellent priced bar which is unusual for big hotels usually very expensive

Cons:

Nothing

2026-03-06 • via Nuitee
P
Paul • couple • gb
8
Great for a pre flight stay. Very conveniently located.
Pros:

We only needed a room for the afternoon and evening before our early morning flight so this was great for us. A short ride away from the airport terminal made it very convenient. We were unaware of Crufts being on at the NEC so the hotel was full of dogs of all shapes and sizes but as dog owners ourselves this was entertaining rather than inconvenient. There were designated areas especially for dining for those with dogs and the whole situation was handled very efficiently and professionally. All staff we interacted with were friendly, helpful and polite and the food we had, in the bar at lunchtime and in the restaurant in the evening, was very nice. Thank you for a very pleasant stay.

Cons:

Everything was fine. We were only there for one night and had to leave at 4:45 in the morning for our flight so can’t comment on the leisure facilities.

2026-03-06 • via Nuitee
P
Pary • solo_traveller • fr
8
Pros:

le style moins impersonnel que les chaines

Cons:

pas de navette pour l'aéroport

2026-03-06 • via Nuitee
E
eve • couple • gb
10
Good hotel, priced fair and good location
Pros:

location was amazing as was staying for crufts and had to travel to the nec which we were able to do on foot. Staff were all helpful and friendly.

2026-03-06 • via Nuitee