The Dragon Hotel

Hotels
7 (5334 reviews)
The Kingsway , Swansea , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Explore the Heart of Swansea City Centre

Located just 15 miles from the renowned Rhossili Bay, our hotel in Swansea city centre offers convenient access to top attractions.

Delightful Breakfast Choices

Start your day with a satisfying meal at The Dragon Hotel, where you can enjoy a selection of cold continental options or a hearty cooked breakfast.

Comfortable and Stylish Accommodations

Relax in our spacious rooms adorned with sleek colorful décor. Each room features a flat-screen TV with satellite channels and amenities for brewing tea and coffee.

Ready to experience the best of Swansea? Book your stay at The Dragon Hotel today!

Important information:

Please note that on-site parking is limited, but further parking is available nearby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 5334 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
M
Marcian couple gb
8
2026-09-05 via Nuitee
D
Dipesh solo_traveller gb
8
Dragon hotel has a Great location, clean and tidy rooms, with friendly and helpful staff
Pros:

Great location!

Cons:

Rooms felt a little dark and like they haven’t seen an update for a number of years.

2026-09-03 via Nuitee
D
David solo_traveller gb
4
Don't enter the dragon.
Pros:

Staff were ok.

Cons:

No working aircon. Rooms shabby and dirty.

2026-09-03 via Nuitee
H
Hoshiar solo_traveller gb
7
2026-09-02 via Nuitee
S
Sharon d solo_traveller gb
4
Do not visit
Pros:

The staff were friendly and location was good and the bed was clean and comfortable.

Cons:

Where do I start..... Two lifts, both only fit three people one wasn't working so spent most of our time waiting for lifts.
The room was very very tired, the skirting boards were filthy, the carpet was disgusting and all ruffled like it had been flooded and was stretched and didn't fit, the furniture had chunks taken out of it.
The worst part was though was that this hotel is very obviously being used as a halfway house/temporary accommodation for people. I'm glad I was there with my partner and not a bunch of girls as I would not have felt safe. This was also evident by the fact that the person who was obviously staying long term in the next room woke us up at 6am playing the guitar until I finally knocked the wall to tell him to stop 45 minutes later.

2026-09-02 via Nuitee
W
warren solo_traveller gb
10
2026-09-02 via Nuitee
D
Daniel solo_traveller gb
5
Cons:

There was carpet, not sitting properly in the room, a shower head was disgusting along with the tap

2026-09-02 via Nuitee
C
Christopher solo_traveller gb
8
2026-09-01 via Nuitee
L
Lorraine solo_traveller gb
6
Lovely staff and good breakfast.
Pros:

Friendly staff and good location.

Cons:

The room was not cleaned very well.

2026-08-31 via Nuitee
R
Richard solo_traveller gb
8
2026-08-31 via Nuitee
E
Emma solo_traveller gb
3
Pros:

Nothing

Cons:

No facilities available
No room service
Nowhere to purchase drinks or snacks, these were all closed
A bar was available apparently but I was taken down to a basement where nothing I wanted was available im only talking a glass of red wine and a pint of draught lager, eventually found something but was then told to pay cash, why??? They took £10 off my card minutes earlier for parking?!!
There was no spa, gym or pool.
The place was dirty and carpets were ripped, definitely not worth the money charged. The thermostat was hanging off the wall. There were no pillow protectors, bathroom was dirty. Chairs were stained and dirty. The lock didn't work on the bathroom. When 1 of the beds moved we saw that underneath had not been cleaned for some time.
I was there for a funeral and requested an early check in, I had booked and paid for 3 rooms and just wanted 1 to get ready in as we were travelling from Manchester that morning. Even though I agreed to the extortionate fee, no one got back to me to confirm. Stressful stay at an already difficult time. Really not impressed

2026-08-31 via Nuitee
E
Etienne solo_traveller be
9
2026-08-30 via Nuitee
R
Robert solo_traveller gb
6
2026-08-27 via Nuitee
M
Marius Alexander couple no
1
Aldri igjen
Pros:

Ingen ting

Cons:

Alt, luktet hasj i ganger å heis. Helt forferdelig hotel å kommer aldri tilbake , vi måtte dra 2 dager tidligere derfra for folk på nabo rom er luktet hasj å en hund som bjeffet hele tiden

2026-08-26 via Nuitee
G
Georgina couple gb
1
2026-08-26 via Nuitee
J
Jaylep solo_traveller gb
5
Not bad
Pros:

Comfortable bed,large room and bathroom

Cons:

Looks a little aged inside. Bar not open which amazed me.

2026-08-25 via Nuitee
B
bailey couple gb
7
Nice stay comfortable bed nice sheets bed great location. Se
Pros:

Good value hôtel a little tired some attention to detail needed

Cons:

Stains on carpet, chairs and curtain. Mould on shower curtain and rust on shower pole.

2026-08-25 via Nuitee
J
James extended_group gb
1
Cold uncomfortable and usless
Pros:

Nothing

Cons:

Everything

2026-08-25 via Nuitee
D
Darboe couple gb
10
2026-08-25 via Nuitee
I
Iulia family_with_children gb
8
2026-08-24 via Nuitee