The Dragon Hotel

Hotels
•
Independent
7 (4930 reviews)
The Kingsway, Swansea, Wales, SA1 5LS , Swansea , GB
44-1792-657100

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Street parking
Concierge service
Wheelchair accessible
Golfing nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Discover the perfect blend of comfort and convenience at The Dragon Hotel, ideally situated in the heart of Swansea.

Exceptional Dining Experience
Savor regional cuisine at THE DRAGON BRASSERIE, one of our two restaurants, or enjoy a late-night snack from our 24-hour room service. Don’t miss out on the relaxing atmosphere of our bar/lounge for a drink to cap off your evening.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Enjoy the convenience of our business center, concierge services, and wedding facilities, ensuring all your needs are met for both business and leisure.

Comfortable Accommodations
Choose from 106 modern guest rooms, each equipped with flat-screen televisions, satellite programming, and coffee/tea makers. Experience relaxation in style after exploring the nearby attractions.

Embrace the charm of Swansea — book your stay at The Dragon Hotel today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • General

    Events/parties not allowed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 4930 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
W
Ward • couple • gb
10
2026-02-13 • via Nuitee
S
Sarah Jane • family_with_children • gb
10
2026-02-13 • via Nuitee
W
Wyatt • family_with_children • gb
3
Pros:

It was available and near where I wanted to be

Cons:

Badly in need of renovation. Most of what's here looks like it is from the 1990s (both in style and condition). The elevators are awful. A badly designed carpark that costs an extra £10 per 24 hours to use. The WiFi was too weak to do some of my work. The hotel was mostly empty, unsurprisingly.

2026-02-12 • via Nuitee
S
Saakshi • solo_traveller • in
4
Cons:

THE OTHER GUESTS (MEN) AND THE PEOPLE LOITERING AT THE ENTRANCE WERE CREEPS AND USED TO LEER AT ME AND OTHER WOMEN PASSING BY

2026-02-11 • via Nuitee
L
Lisa • family_with_children • gb
9
Pros:

Staff were brilliant especially front desk and in Piano Bar for Breakfast.

2026-02-09 • via Nuitee
T
Tammy • family_with_children • gb
5
Pros:

It was great where it was. They have a car park and the rooms where spacious and clean.

Cons:

The car park wasn't't great but it's somewhere to park your car. They do charge £10 for the night. No heating and shower was working in the afternoon. After a night shower was cold and no heating

2026-02-08 • via Nuitee
J
John • solo_traveller • gb
9
2026-02-08 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-01-31 • via Nuitee
S
Samantha • couple • gb
8
Very comfortable clean room for it very last minute stay. Would return.
Pros:

It was very clean.

Cons:

Breakfast wasn’t included in the price of the room

2026-01-30 • via Nuitee
B
Beverley • family_with_children • gb
4
Pros:

It was cheap to stay, probably because it was the Monday between Christmas and New Year

Cons:

It was cold around the hotel.
The decor was shabby, view through scaffolding from our room.
Bar was closed at 10pm when we returned from our meal out.

2026-01-28 • via Nuitee
D
Daniel • solo_traveller • gb
1
Never again
Pros:

Staff was nice

Cons:

Heating didn’t work. Bed far from being comfortable. I think it was a whole in the middle or something.

2026-01-25 • via Nuitee
C
Crowch • family_with_children • gb
5
Pros:

Convenient. Car park

Cons:

Cold. No heating. Bar closed at 10 pm.. no comfortable communal space..

2026-01-25 • via Nuitee
L
Linda • extended_group • gb
6
Disappointing
Pros:

Location perfect

Cons:

The rooms deco was very tired. The mattresses could do with replacing. Not all light bulbs worked

2026-01-25 • via Nuitee
M
Mark • couple • gb
6
Good location pleasant stay for the money
Pros:

Location on site parking

Cons:

Bed was very dated and very uncomfortable

2026-01-24 • via Nuitee
A
Ahmed • couple • sa
1
2026-01-23 • via Nuitee
R
Roger • extended_group • gb
6
Adequate for our purpose of attending the football.
Pros:

Comfortable bed

Cons:

No Bar open. No Restaurant open. noe public toilets.
Scaffolding outside our room.

2026-01-22 • via Nuitee
J
Jamie • family_with_children • gb
10
Home from home
Pros:

Staff are always pleasant, really enjoy staying here

Cons:

Some mfs consuming cannabis in their rooms. Highly evident some people get their rooms for free.

Some. Beds are not. Very comfy

2026-01-21 • via Nuitee
M
Mold • solo_traveller • gb
8
Pros:

Room was big enough and quiet with a nice hot shower.

Cons:

The heating could have been a bit warmer .

2026-01-21 • via Nuitee
D
Denisa • couple • gb
1
Cons:

Everything

2026-01-20 • via Nuitee
J
Jon • couple • gb
8
Pros:

location was excellent.

Staff were very friendly and helptul.

2026-01-20 • via Nuitee