The Dragon Hotel

Hotels
7 (5334 reviews)
The Kingsway , Swansea , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Explore the Heart of Swansea City Centre

Located just 15 miles from the renowned Rhossili Bay, our hotel in Swansea city centre offers convenient access to top attractions.

Delightful Breakfast Choices

Start your day with a satisfying meal at The Dragon Hotel, where you can enjoy a selection of cold continental options or a hearty cooked breakfast.

Comfortable and Stylish Accommodations

Relax in our spacious rooms adorned with sleek colorful décor. Each room features a flat-screen TV with satellite channels and amenities for brewing tea and coffee.

Ready to experience the best of Swansea? Book your stay at The Dragon Hotel today!

Important information:

Please note that on-site parking is limited, but further parking is available nearby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 5334 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
D
Daniel • solo_traveller • gb
6
Pros:

Parking on site, bit expensive for 2 nights

Cons:

The bar was closed. Rooms needed a good paint and new flooring. No hot water

2026-09-19 • via Nuitee
M
martin • solo_traveller • gb
8
2026-09-19 • via Nuitee
D
David • solo_traveller • gb
7
2026-09-19 • via Nuitee
D
dean • couple • gb
10
2026-09-18 • via Nuitee
G
Gina • couple • gb
7
I would use it again
Pros:

Very convenient location for train station, shops, bars and theatre.
Arrived late morning and the receptionist checked us in immediately and allowed us access to the room. Very convenient. We were able to leave our bags after we checked out and collect them later in the day

Cons:

Room was dated and beds were old fashioned spring type so not comfortable but location was perfect for our short stay

2026-09-18 • via Nuitee
H
Harrison • couple • gb
8
2026-09-17 • via Nuitee
C
chloe • solo_traveller • gb
7
2026-09-17 • via Nuitee
J
Josh • solo_traveller • gb
7
2026-09-16 • via Nuitee
L
Luke Williams 91 • solo_traveller • gb
9
Pros:

Staff very friendly. Really close to shops and bars

2026-09-14 • via Nuitee
B
Bent • solo_traveller • gb
7
2026-09-14 • via Nuitee
R
Richard • couple • gb
5
A bit disappointed, have stayed in the past and felt that the place has got quite tired.
Pros:

The bed was comfortable. Breakfast was excellent and waitress at breakfast was superb. Location is good. TV was of a good size and standard.

Cons:

The receptionist on arrival was sullen. we could hardly hear her. We were on 6th floor, and only one of the two lifts worked, and that one wasn't reliable. On entering the room there was a strong smell of bleach. We returned from a show about 9-15 at night, hoping to have a drink in the bar but it was closed.

2026-09-14 • via Nuitee
C
Charlotte • couple • gb
10
2026-09-14 • via Nuitee
D
Daniel • solo_traveller • gb
7
2026-09-13 • via Nuitee
G
gwyndaf • solo_traveller • gb
6
Pros:

Location was great with parking. Staff very accommodating

Cons:

Unfortunately this hotel is now in need of a serious makeover. Room was grubby and headboard was full of grime.

2026-09-13 • via Nuitee
J
Jaci • solo_traveller • gb
8
Pros:

Convenience, clean tidy helpful staff

Cons:

Needs handrail on wall in bathroom for stability

2026-09-12 • via Nuitee
A
Andrew • couple • gb
8
Pros:

We arrived later than expected, at nearly midnight, and reception was staffed efficiently.

2026-09-10 • via Nuitee
E
Emma • couple • gb
2
2026-09-10 • via Nuitee
D
David • solo_traveller • gb
9
2026-09-10 • via Nuitee
R
Robert • solo_traveller • gb
1
Ridiculous to call this a 4 star hotel and having no hot water was a disgrace.
Pros:

Room was clean

Cons:

No hot water and whole hotel shabby including a worn and rucked carpet in my room and on the stairs.

2026-09-10 • via Nuitee
L
l n richards • solo_traveller • gb
3
2026-09-09 • via Nuitee