The Dragon Hotel

Hotels
7 (5308 reviews)
The Kingsway , Swansea , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Explore the Heart of Swansea City Centre

Located just 15 miles from the renowned Rhossili Bay, our hotel in Swansea city centre offers convenient access to top attractions.

Delightful Breakfast Choices

Start your day with a satisfying meal at The Dragon Hotel, where you can enjoy a selection of cold continental options or a hearty cooked breakfast.

Comfortable and Stylish Accommodations

Relax in our spacious rooms adorned with sleek colorful décor. Each room features a flat-screen TV with satellite channels and amenities for brewing tea and coffee.

Ready to experience the best of Swansea? Book your stay at The Dragon Hotel today!

Important information:

Please note that on-site parking is limited, but further parking is available nearby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 5308 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
B
Bethan solo_traveller gb
8
Cons:

Poor water pressure in shower, and lift too small abd only 1 working the other has been out of use for several years 😕

2026-08-15 via Nuitee
L
Louise couple gb
8
2026-08-14 via Nuitee
P
Philippe extended_group fr
3
C'est inadmissible de proposer des services qui au final n'existe pas
Pros:

La chambre PMR et spacieuse elle est réellement accessible, dommage qu'elle soit au 7e étage en cas d'incendie.

Cons:

L'hôtel compté soi-disant deux restaurant, mais aucun d’eux n’étaient ouvert lors de notre arrivée pour des raisons différentes à chaque fois, de jour en jour. Et personne ne nous l'a signalé lors de nos échanges avant réservation. Étant paraplégique si j'avais su qu'il n'y avait pas de restaurant je n'aurais jamais réservé. De plus le restaurant pour le petit-déjeuner se situer dans une salle ou la climatisation ne fonctionnait pas on aurait dit un sauna.

2026-08-14 via Nuitee
T
Tamie french solo_traveller gb
8
2026-08-13 via Nuitee
P
Phillip solo_traveller gb
7
Pros:

Great location, good breakfast

Cons:

Hotel looking quite tired, breakfast products not replenished quick enough

2026-08-13 via Nuitee
S
Serena solo_traveller gb
1
Not very good
Pros:

Staff friendly and helpful

Cons:

Dirty head board light fitting fell off coffee machine not working in morning paid a lot of money very disappointing we reported the light fitting straight away and no one come to make sure everything was safe

2026-08-13 via Nuitee
M
mirfakhrai solo_traveller gb
3
Pros:

Thanks.

2026-08-13 via Nuitee
M
Mohammad Naheem couple gb
10
2026-08-13 via Nuitee
A
Adam solo_traveller gb
4
Acceptable, overpriced and a bit dilapidated.
Pros:

The staff were lovely and friendly. Easy to check in and very helpful. Convenient car park, although a bit expensive considering it required a hotel booking. The aircon was also excellent and allowed very low temperature settings. Alongside this the bed was comfortable and clean.

Cons:

The place has clearly seen better days. It feels like zero investment has been made into the maintenance of the property.

Stained carpets, heavily worn furniture, stains/marks across the bathroom, questionably coloured shower curtain. Hot water was not very reliable for someone who arrived late and left very early, clearly out of sync with their boilers. TV did not work and had no signal, no iron or ironing board in the room. Generally felt like a room worth half the price I paid.

2026-08-12 via Nuitee
B
Brian solo_traveller gb
7
2026-08-11 via Nuitee
R
Ray couple au
8
Pleasant for a one stay
Pros:

Location

2026-08-11 via Nuitee
T
Tim solo_traveller ae
6
Swansea doesn’t have much choice for stays, Dragon was on the cheaper side of what was on offer.
Pros:

Location was central

Cons:

Only one lift working.

2026-08-10 via Nuitee
L
Louise couple gb
9
2026-08-08 via Nuitee
S
stephen solo_traveller gb
10
Pros:

Centralised to shops and restaurants

2026-08-07 via Nuitee
J
JOHN solo_traveller gb
8
it was good, i'll stay there again.
2026-08-07 via Nuitee
S
smith solo_traveller gb
3
Pros:

The staff's was very good /and the bed was comfortable

Cons:

Breakfast and room too old fashioned carpet wasn't laid properly i wouldn't rated it four star more like a two star i was disappointed really

2026-08-06 via Nuitee
J
Joanne couple gb
8
2026-08-06 via Nuitee
F
Francis solo_traveller gb
8
Pros:

Great location, room was good size and clean.

Cons:

Lifts and single beds on the smaller size, not a real issue though.

2026-08-05 via Nuitee
P
Patricia Nelmes solo_traveller gb
7
2026-08-05 via Nuitee
R
Rhiannon solo_traveller gb
7
Pros:

Bed linen was good, pillows good. Rooms are spacious -more space than most modern hotels and decent sized drawers etc.

Some staff very helpful. Easy check-in and out.

Cons:

It needs a spruce up. Carpets are stretched and worn. Dangerously frayed on the stairs. Lifts old and rickety.
Bathroom needs complete refurbishment - are large enough for separate shower and bath.

Difficult location to drive to given rather mad road layout created by the council.

2026-08-05 via Nuitee