The Dragon Hotel

Hotels
•
Independent
7 (4930 reviews)
The Kingsway, Swansea, Wales, SA1 5LS , Swansea , GB
44-1792-657100

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Street parking
Concierge service
Wheelchair accessible
Golfing nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Discover the perfect blend of comfort and convenience at The Dragon Hotel, ideally situated in the heart of Swansea.

Exceptional Dining Experience
Savor regional cuisine at THE DRAGON BRASSERIE, one of our two restaurants, or enjoy a late-night snack from our 24-hour room service. Don’t miss out on the relaxing atmosphere of our bar/lounge for a drink to cap off your evening.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Enjoy the convenience of our business center, concierge services, and wedding facilities, ensuring all your needs are met for both business and leisure.

Comfortable Accommodations
Choose from 106 modern guest rooms, each equipped with flat-screen televisions, satellite programming, and coffee/tea makers. Experience relaxation in style after exploring the nearby attractions.

Embrace the charm of Swansea — book your stay at The Dragon Hotel today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • General

    Events/parties not allowed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 4930 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
D
David • solo_traveller • gb
5
2026-05-02 • via Nuitee
N
Nathan • solo_traveller • gb
10
Pros:

The staff were very friendly and definitely be staying there again

Cons:

The pillow was not that comfortable and needed replacing for future guests

2026-05-02 • via Nuitee
C
Chris • couple • gb
10
2026-04-29 • via Nuitee
P
Phillips • family_with_children • gb
9
2026-04-28 • via Nuitee
G
gardner • solo_traveller • gb
8
Pros:

Staff very helpful

Cons:

Beds looking a bit tatty underneath

2026-04-28 • via Nuitee
D
David • solo_traveller • gb
9
2026-04-28 • via Nuitee
S
steven • couple • gb
3
Not coming back
Pros:

Looks great from the outside but inside needs a total revamp from bedroom to bathroom

Cons:

Everything very poor down the a tap that just drips .

2026-04-28 • via Nuitee
D
Danielle • solo_traveller • gb
4
2026-04-28 • via Nuitee
S
Simon • couple • gb
8
2026-04-28 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

Rooms could do with updating but otherwise good,

Cons:

Bed was a bit to hard, also left a speaker behind but no one could find it when we inquired about it once we got home and realised it was missing

2026-04-27 • via Nuitee
J
Jack • couple • gb
5
2026-04-27 • via Nuitee
D
Danielle • family_with_children • gb
5
A mixed bag
Pros:

The staff were friendly enough and as we were not too familiar with Swansea, they provided us with some great local information about places to visit that were in keeping with our interests. The breakfast was good value for money with lots of options available. The food was tasty, and the chef made some extra sausages as the buffet had ran out. This didn't seem to be any trouble at all.

Cons:

We booked a suite with a city view. I enjoy the feel and ambience of staying in a hotel and the view is important to me. We were told we were getting a free upgrade to an apartment, which I thought was generous. Unfortunately, the apartment was not jn the main building and felt less comfy and sparse. It reminded me of a cheap Butlins chalet, except it did have a decent washing machine and fridge freezer. For a one night stay, I wasn't about to do any laundry. The apartment access stairway and the apartment itself had an uncomfortable smell. I wondered whether the excessive smell of air freshener was to mask doggy scents as we passed a dog on the stairs. Great for taking your pooch with you I suppose. There was little attention to cleanliness with established spiders on the kitchen worktop and food splatters on the wall. This could be remedied by a simple wipe down and some tiling, which would make the area more hygienic and easier to clean. The toilet brush harboured remnants of how many prior guests I couldn't tell. The mattress was comfortable, but the base left me feeling dizzy each time I moved around as it seemed to swing from side to side. If I had been less British, I would have declined the upgrade but I'm not sure there will be a next time.

2026-04-27 • via Nuitee
A
Andrew • solo_traveller • gb
5
Pros:

Good location, with parking. Very good staff.

Cons:

No pool, but was advertised with a pool.

2026-04-26 • via Nuitee
E
Edward • solo_traveller • gb
6
2026-04-26 • via Nuitee
A
Adele • couple • gb
7
Great location and friendly staff.
Pros:

Great location and large rooms. Lovely staff

Cons:

The bed had 2 different size mattresses so very difficult to sleep on as you slid into the middle

2026-04-25 • via Nuitee
C
Carl • couple • gb
6
2026-04-25 • via Nuitee
J
Joanne • family_with_children • gb
3
Not worth the money
Pros:

Staff were freindly and close to town

Cons:

The bed was so uncomfortable, completely sunken in the middle , no plugs by the bed so couldn't plug sleep machine in. Radiator in bathroom was so rusty wouldn't risk putting on. Booked with booking.com the room with breakfast included but was not on system so wanted another 26.00 for breakfast.

2026-04-25 • via Nuitee
D
David • solo_traveller • gb
9
Another nice stay at the Dragon Hotel.
Pros:

The Dragon Hotel is in a very convenient location. A short walk from the train station, not far from the bus station, multi-story carparks nearby. The hotel also has limited parking spaces around the back. As on previous visits the room is very cold, but there is a portable electric heater supplied. I had a shower when I arrived late afternoon and the water was piping hot. In the morning it was only lukewarm and I had to wait a long time for it to get hot enough. I had a cold so didn't want a cold shower. On this visit I slept very well due there being no noisy guests. The breakfast is adequate, sometimes there is a hot buffet, other times there isn't and your order of a fried breakfast is freshly made and very nice. The breakfast room which is the Piano Room faces the east and the morning sun can be very dazzling even though there are blinds fitted. The reception staff, as usual, were absolutely marvellous.

Cons:

A cold shower in the morning, a long wait for it to get hot. Traffic noise can be annoying, especially due to boy racers.

2026-04-25 • via Nuitee
A
Anne • solo_traveller • gb
2
Dragon Hotel is beyond faded Grandeur and disservice to Swansea community
Pros:

Only saving grace was their reception staff who and polite and helpful.

Cons:

Room
Heating/Air Con fan - sound of washing machine on cycle
Carpet I’ll fitting
Carpet stained
Bathroom in adequately cleaned
Rusty bin in bathroom
Peeling paint around bathroom fitting
Both mattress on single bed so soft that provide insufficient support
No staff greeting breakfast
Smell cooked food - so unpleasant no guest consider edible
Coffee machine not working no alternative offered
Stale breakfast pastries
When staff did turn up to take room booking for breakfast lacked ability to manage customer service and ensure quality service, in other words silent in interested and did nothing
.

2026-04-24 • via Nuitee
B
beth • solo_traveller • gb
10
2026-04-24 • via Nuitee