The Dragon Hotel

Hotels
•
Independent
7 (4930 reviews)
The Kingsway, Swansea, Wales, SA1 5LS , Swansea , GB
44-1792-657100

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Street parking
Concierge service
Wheelchair accessible
Golfing nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Discover the perfect blend of comfort and convenience at The Dragon Hotel, ideally situated in the heart of Swansea.

Exceptional Dining Experience
Savor regional cuisine at THE DRAGON BRASSERIE, one of our two restaurants, or enjoy a late-night snack from our 24-hour room service. Don’t miss out on the relaxing atmosphere of our bar/lounge for a drink to cap off your evening.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Enjoy the convenience of our business center, concierge services, and wedding facilities, ensuring all your needs are met for both business and leisure.

Comfortable Accommodations
Choose from 106 modern guest rooms, each equipped with flat-screen televisions, satellite programming, and coffee/tea makers. Experience relaxation in style after exploring the nearby attractions.

Embrace the charm of Swansea — book your stay at The Dragon Hotel today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • General

    Events/parties not allowed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 4930 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
E
Elan • couple • gb
3
2026-03-08 • via Nuitee
S
Sandford • extended_group • gb
10
lovely
Pros:

Staff were very friendly

Cons:

no problems with anything

2026-03-07 • via Nuitee
C
Cerri • family_with_children • gb
8
2026-03-07 • via Nuitee
N
nicholas • family_with_children • gb
6
Pros:

Friendly staff

Cons:

Rooms are dated and need refurbishment

2026-03-06 • via Nuitee
R
Richard • couple • au
1
Absolute rubbish
2026-03-03 • via Nuitee
C
Clair • family_with_children • gb
7
The Dragon stay
Pros:

Location was very good for a short stroll to Swansea arena. Price was also very good.
Plenty of towels supplied if needed.

Cons:

Sadly the room I stayed in was lacking TLC. Lots of dust around the room. Dried spillage on the rubbish bin.
Mattress was quite lumpy and a rip in the bedding.

2026-03-01 • via Nuitee
P
Paul • family_with_children • gb
7
Pros:

Great location

2026-03-01 • via Nuitee
H
Hussain • family_with_children • gb
8
2026-02-28 • via Nuitee
K
KAY • extended_group • gb
10
Really enjoyable stay. Close to theatre and shops.
Pros:

Staff were most helpful and friendly, above and beyond.

2026-02-27 • via Nuitee
C
Chiara • couple • it
7
2026-02-27 • via Nuitee
C
Claire • couple • gb
1
Absolutely mortified that I had to stay there
Pros:

The location

Cons:

Everything it’s an absolute disgusting dirty hovel

2026-02-26 • via Nuitee
J
James • couple • gb
2
Bad
2026-02-26 • via Nuitee
A
Alex • family_with_children • gb
10
Short
Pros:

All of it

Cons:

Nothing

2026-02-26 • via Nuitee
G
gabrielle • family_with_children • gb
4
Cons:

The person next door was really noisy - but your receptionist did switch my room when I asked.

The breakfast was billed as a buffet breakfast but the hot food wasn’t a buffet it was a single plate they had to be cooked after you ordered it. We weee in a rush for the train and didn’t have time to eat it we had to take in a tub to the train. I wouldn’t have paid extra for breakfast if this had been clear.


The room was really hot and the aircon didn't work/change

2026-02-25 • via Nuitee
D
Deborah • couple • gb
6
Served its purpose
Pros:

Staff location

Cons:

Old fashioned uncomfortable

2026-02-25 • via Nuitee
S
Shaun • couple • gb
8
2026-02-24 • via Nuitee
K
Kypros • extended_group • cy
10
2026-02-22 • via Nuitee
A
anna • couple • gb
9
Really good central hotel with friendly and very helpful staff
Pros:

They gave had a flood at the hotel and they advised us in advance and arranged to move our room

Cons:

N/A

2026-02-22 • via Nuitee
W
Ward • couple • gb
10
2026-02-13 • via Nuitee
S
Sarah Jane • family_with_children • gb
10
2026-02-13 • via Nuitee