Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Hotels
•
Homewood Suites by Hilton
7.8 (227 reviews)
10434 Midtown Parkway , Jacksonville , US
+1 904-641-7988

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple named employees praised)
Excellent breakfast/buffet variety
Convenient location near shops and walking distance to amenities
Spacious rooms/large suites
Cons:
Housekeeping/cleanliness inconsistencies (dirty towels, hair, markers)
Maintenance issues in rooms (dripping shower, broken stove light, missing curtain)
Pool cleanliness concerns
Occasional delays in trash/towel service

Categories

Cleanliness
5
Multiple explicit complaints: dirty towel, hair and markers in shower, reports of poor limpieza and a dirty pool; housekeeping consistency is a concern.
Service
9.6
Consistently praised staff (Faith, Steve, Deven, Isabelle, Johanny, Ana, Jennifer) for helpfulness and attentiveness across many reviews and group events.
Location
9
Frequently noted as ideal: walking distance to Target and major shops, convenient for events and nearby shopping.
Room Quality
7.2
Mixed: several guests appreciated large, spacious rooms and suites, but others reported maintenance issues (dripping shower, broken stove light, missing curtain) and occasional room condition problems.
Amenities
7
Breakfast and common areas well-regarded and grilling setup supported events, but pool cleanliness and some facility maintenance were called out as issues.
Value for Money
7.8
Value was not explicitly discussed in most reviews; assigned in line with the target overall rating.
Food and Beverage
9
Breakfast repeatedly described as great/phenomenal with good selection and well-prepared items; staff kept offerings well-stocked and varied.
Overall Experience
7.8
Overall sentiment is positive (many guests loved the stay, staff, and breakfast) but tempered by notable cleanliness and occasional maintenance problems reported by some travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Spacious Suites with Full Kitchens
Experience the convenience of full kitchens and separate living areas at our hotel in the vibrant St. Johns Town Center. Ideal for short getaways or extended stays, our suites offer all the comforts of home.

Prime Location with Nearby Attractions
Explore popular attractions like the Anheuser-Busch Brewery, Jacksonville Zoo, and stunning beaches just moments away from Homewood Suites Jacksonville-South/St. Johns Center. Perfect for leisure and business travelers alike.

Complimentary Amenities for a Relaxing Stay
Indulge in our free daily hot breakfast buffet, stay active in the modern fitness center, and stay connected with complimentary wireless internet. Unwind at the end of the day with our complimentary evening reception.

Book your stay now at Homewood Suites Jacksonville-South/St. Johns Center for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 227 reviews
Cleanliness: 5
Service: 9.6
Location: 9
Room Quality: 7.2
Amenities: 7
Value for Money: 7.8
Food and Beverage: 9
Overall Experience: 7.8
C
Cyril • couple • bs
8
Pros:

Convenient.

Cons:

Confort

2026-10-20 • via Nuitee
A
Ashley • couple • us
10
2026-10-11 • via Nuitee
I
Ingrid • family_with_children • us
1
2026-08-30 • via Nuitee
S
Sonya • couple • us
8
2026-08-22 • via Nuitee
A
Anne • solo_traveller • us
10
2026-08-21 • via Nuitee
P
Paula • solo_traveller • us
10
2026-08-12 • via Nuitee
C
Cheryl • solo_traveller • us
9
Pros:

Thus place is the best! We've stayed here twice and both times were great! Really clean and friendly staff! The breakfast is good as well

Cons:

No complaints

2026-08-11 • via Nuitee
U
U2728NOjacobb • Family
2
Worst Hilton property experience I’ve ever had.
Pros:

Got a what I expected to be a nice room, 2 room suite for me and my family. I’m a business traveler, diamond member. Got into our room after driving approx 10 hours. Tired and exhausted, wanted to clean up and watch the World Cup game. Went to shower, found a dirty towel in the master bathroom, hair on the wall of the shower and markers on the floor. The room may have been turned over by the staff, but no way was it cleaned, other than the sheets cause we checked those like crazy after the other things we found. No other rooms were an option.

2026-07-26 • via Tripadvisor
M
Maher • extended_group • gt
1
Pésimo servicio e instalaciones descuidadas
Pros:

La ubicación

Cons:

La limpieza , el personal , las instalaciones.

2026-07-11 • via Nuitee
C
Chelsey • couple • us
10
Enjoyable
Pros:

It was so clean and the people were kind the breakfast (mainly for my college aged son) was good he ate before his college tour. We really were comfortable!

2026-07-08 • via Nuitee
D
Dwayne • family_with_children • us
10
I will definitely be staying at more Homewood Suites
Pros:

The breakfast buffet every day was great, good selection and cooked well. The location was perfect for my event. Close and plenty of shopping establishments nearby.

Cons:

Everything was great

2026-07-08 • via Nuitee
K
Kelli • solo_traveller • us
7
Pros:

Room size was great, food was good and the location was great.

Cons:

The shower dripped, stove light was broken, curtain was missing, and the pool was dirty.

2026-07-07 • via Nuitee
C
Cory • couple • us
8
2026-07-06 • via Nuitee
G
G7711IMkarenp • Friends getaway • Roanoke, Virginia
10
Homewood suites
Pros:

Deven and Ana were amazing and we thoroughly enjoyed are stay at Homewoodsuites.

2026-06-29 • via Tripadvisor
R
Rita • extended_group • us
7
Pros:

Location and breakfast

Cons:

Had to call several times for trash to be emptied and fresh towels

2026-06-28 • via Nuitee
A
acdefg-_gmai • Friends getaway • Roanoke, Virginia
10
Fantastic
Pros:

Everything about our stay was seamless and smooth. I would love to give a quick shoutout to Faith and Steve from the front desk, Deven from maintenance, and Isabelle, Johanny, and Ana for the amazing breakfast.

2026-06-23 • via Tripadvisor
S
shelleysV1841JG • Friends getaway
10
Top Notch Customer Service!
Pros:

We worked with Jennifer for months planning this trip for a group of swimmers. From the moment we walked in, we were greeted with big small smiles and willing hands! All week long, we had such a great experience. The hotel was clean, the free breakfast was phenomenal, in the spacious hotel lobby was the perfect spot for our teenagers to meet and play cards or just spend time together.
Faith and Steve consistently checked on our group and always made sure we had everything we need throughout the week.

Deven help us get set up to grill hamburgers and hot dogs for 25! He checked in on us multiple times to make sure all was good!

Isabelle, Johanny, and Ana were amazing! they keep the breakfast selections stocked in the area clean. We had something different to choose from every day.

We will definitely be back next summer!!

The location is within walking distance to target and all the major shops. We felt safe and everyone was friendly.

2026-06-23 • via Tripadvisor
A
Addie • couple • us
10
2026-06-22 • via Nuitee
M
Marsha • couple • us
9
2026-06-13 • via Nuitee
B
Bohdanna • family_with_children • us
10
Pros:

We loved everything: the staff were friendly, the breakfasts were delicious, the room was spotlessly clean, and it was even bigger than we expected.

2026-06-09 • via Nuitee