Spring Hotel Bitácora

Beautiful hotel , food was amazing and great choice , entertainment top notch and the pool and slides for kids was as good as wev seen ..were still here but wel be back again ad we all love it ❤️❤️

Great experience we visited two years ago and came back because we enjoyed it so much. The animation team are brilliant very friendly and they get all the kids and adults involved in the activities. Rachel does a great job as the manager and will, Lucía and Brian were all brilliant at their jobs they definitely put in 100 percent effort every day!

A big thank you to all the waiters, bar staff, cleaners and chefs. They work very hard to keep the hotel as great as it is.

Excellent and entertaining staff. Neil, alexia, dog man and Rachel. Really accommodating and helpful. Facilities are great for families.

Great Hotel for families - entertainment excellent for children. Always something for them to do and the animation team are fantastic especially Rachael, Dogman and Alexia.

La zona de la piscina , excepto las sombrilla que ninguna funcionaba bien

Loved every minute of this hotel
10* ! We had the best time
The kids entertained all day and night . Lovely food, great clean hotel . No complaints and have highly recommended to lots of people . The foam party was so fun!

Just returned from a weeks holiday at Bitacora. We were a couple (in their 20’s) staying with no children.

Upon checking in, we were advised our room was not ready and if we could possibly stay at the Vulcano for 1 night and come back the next day! The hotel were very apologetic of this and upgraded us to all inclusive for the inconvenience. We were very appreciative of this!

Once checked in, we were worried at the amount of children (this was totally understandable as it’s a family friendly hotel) just not for us. This was middle of June so wasn’t overrun. We decided to upgrade to UP for the duration of our stay for a relaxing area to chill out and sunbathe.

UP:
We upgraded to this as we were eligible for the all inclusive upgrade price so only cost us around €117 approx each so thought we’d treat ourselves. We would never have paid the price when we were half board as this was working out over €350 each for the week.

Their is an adults only area within the main pool area, however this was not really policed and often seen kids running through it and hovering around.

The up area is fantastic! So chill! Everyone has a sunbed up there and you could easily go up at 12/1/2 and still get a sunbed very easily! Their is also a large portion of seating if you want to grab something to eat or have a drink in the shade. It had an infinity pool with also 2 hot tubs! These were never busy and had enough room to roam in the pool!

The bar was very good! All spirits available with top shelf spirits available to have as part of the up package, additionally with around 20 cocktails to choose from! We were never stuck for choice!

My only 2 negatives I would say about the up is; the staff are in need of a bit of extra training! Every staff member made my cocktails differently and sometimes didn’t taste the nicest! Only special mention was to Diana! We hoped every day she would be upstairs in the UP bar as she was so kind, funny, and always had a smile and made the cocktails very very well!!

My other negative is value for money! For the daytime this was very well worth it! But in reality you are only getting more top shelf spirits, and a reserved sunbed and a bit of peace! They could make so much more use of the space in the UP section! Considering UP closes at 6pm. This would have been an ideal place to go up on an evening to enjoy a few drinks before going out on the night time!

The UP area is very quiet with sometimes only around 5-10 people up there! I personally feel they could offer non UP guests a chance to visit upstairs on an evening to experience it! With potential of having a live singer or band on during an evening!

Food:

Breakfast was excellent! So much to offer! Fresh omelettes and eggs being made by the chefs, both types of bacon, sausages (even though they were the cheap kind), extensive amount of bread, fresh fruit, yogurts and pastries! Never struggled on a morning for what to choose from!

Lunch time we often went to the Papayas Bar (Pool Bar), this was a ordering on a screen style system! Offered all sorts like burgers, chicken nuggets, hot dogs, chips and among other type stuff. A tip in this bar, if you ask the staff for a menu, you can have more of a substantial meal and a lot more adult choices on there served in full size options! This part wasnt really explained to us and only realised this on the last day! We wish we knew about this sooner! Their is also the buffet restaurant to visit during lunch hours.

Evening meal was within the buffet restaurant (same as breakfast), this was the only real downside to the food! Their was enough options, but however did not change up regularly! Often having the same meals every night! Only 1 night their was a Mexican night were we their was plenty options to choose from! We did opt to eat out on some nights as their are plenty restaurants out of the hotel within Las Americas. The only feedback I would pass on was to the chefs, their was a fresh grill option were they were cooking chicken, pork, beef and fish. This was beautiful however their was no safety around food hygiene, often times they were just putting anything on peoples plates without checking if this was fully cooked and also using the same utensils for raw and cooked meat.

Entertainment and bar area:

Their is an entertainment bar near to reception which often had children’s entertainment on, from around 5/6pm. We only visited there on 2 occasions to grab a drink before we went out into the bars in Las Americas. The staff were very very slow! Their was 5-6 staff sometimes on the bar making themselves look busy but not actually doing anything! The bar constantly had a queue next to it and often waited 10-15 minutes for a drink! This become annoying and left us to just leave the bar and get a drink in the town. Their was no sort of adult entertainment I seen advertised so the bar has no pull factor for adults/couples staying at this hotel! Mainly for children and families.

Hotel room:
The hotel room was very good! Clean and fresh room! Windows stretched across the room so gave this a very fresh and bright room! The room was cleaned daily as long as you put the sign on the door!

Has all the amenities like shower gel, shampoo and soap! The only thing this didn’t have was tea and coffee as this was an extra cost to be supplied!

I’d reccomend using the online app which you can register to before your stay or when you get there! You can go on the app and request new bedding, fresh towels, mini bar stock up, and also find out all the bars and restaurants and look at their menus.

Staff:
Majority of the staff were friendly! The check in staff were always happy to help! The up and papagayo staff were always helpful and attentive! My only negative was as mentioned the staff in the entertainment bar who were very slow at service! The other negative was from check in, the staff didn’t really explain all amenities included, they didn’t mention the spa and gym which we only realised on the last day, and any other things within the hotel.

My overall thoughts:
This was a very good hotel! Plenty of food options, a clean and modern hotel! I would definitely return however not at an all inclusive board basis, with the price of all inclusive sometimes reaching £1300pp for a week in June, their is other parts of europe that can offer all inclusive cheaper with many more bars and private restaurants, better food options and more of a luxury feel! The location was perfect! Around a 5 minute walk from the golden mile strip and around a 15 minute walk to the Veronica’s strip. I’d likely return on a B&B basis only due to the amount of restaurants and bars out there!

Outdoor bar where we got food always has a queue couldn't get more than two drinks at a time so was always huge queues. So annoying when you have got to keep an eye on the kids. Staff were very rude always with a rude look on there face. The entertainment was embarrassing and cringe terrible! When we checked out at 12pm on the last day. Anywhere else I have stayed your allowed to use facilities till your transfer. This one you can't use anything after 12pm! My kids wasn't even allowed bread and butter for a snack they wanted to charge 26 euros for bread. As soon as your done there they almost throw you out. No respect. I paid over £5000 for this one week and I'd say wasn't worth over £3000 . Hotel best opposite the hotel is £3000 cheaper and better. Better staff. Don't be fooled by the look of the pools not worth it just go to Siam park during your stay in another hotel. No kettles in room . No fridge restock. Nothing. No TUI rep working for help. Nothing.

We are currently staying at Hotel Bitácora in Tenerife, and I felt I had to leave a review to recognise one outstanding member of staff – Leo.

As a family with coeliac disease, eating out can be a challenge and often comes with a lot of worry. From the very first day, Leo has gone above and beyond to make sure we are safe, comfortable, and able to enjoy every meal with complete confidence. He has taken the time to explain the gluten-free options, checked ingredients, answered every question we have had, and always gone the extra mile without ever making us feel like we were asking too much.

His genuine care, kindness, and attention to detail have made our dining experience second to none. Nothing is ever too much trouble for him, and he always greets us with a smile and makes us feel genuinely welcome. Because of Leo, what could have been a stressful part of our holiday has instead become something we look forward to every day.

Leo is an absolute credit to Hotel Bitácora. Outstanding customer service like his is rare, and he has made our holiday so much more enjoyable. Thank you, Leo, for everything you have done for our family – you have truly made a lasting impression.

We hope you enjoy your holiday to Madrid

After reading some reviews I was so nervous about coming to this hotel, but I'm so glad we did. We had one of the best holidays here. Hotel was spotless, staff were very friendly and the day/night entertainment was good ( the Rock show, Kenian boys in particular are a must). Hotel is in a great location with lots to do in the area.

AI food options were excellent, great selection and kids loved getting the chance to try a range of cuisine.

Will definitely return.

Dog man and Rachel and Brian are absolutely fantastic with the kids! Could not have asked for a more fun holiday!

I really enjoyed it and a big thanks to Rachel Bryan and dog man

Amazing time ! Thanks to Rachel, dog man and Brian! 10/10.

It was fantastic fun 🤩
Jonjo and julius

Fantastic trip from start to finish, food, hotel, amenities on site, hotel entertainment.
Special shout out for the animation team who are all amazing and go above and beyond to include everyone and entertain everyone

Third visit to this hotel, still nice but not as nice as it used to be. We booked the UP room and experience which was a peaceful break from the rush for sun loungers in the main pool.

UP experience is fantastic with a couple of comments. Constant dull beat of the music was painful to listen to all day and the food served was very strange, would have been nice to have normal food at lunchtime.

Room had a constant smell from the bathroom toilet, food in the main restaurant was not as good as it used to be and took ages to refill after the initial rush at dinner time but plenty of selection when refilled.

Staff all very polite, special thanks to the lovely Diana in the UP bar who was always polite and smiling.

Tenerife, quite some change from previous years. Witnessed a mugging. Immigration is off the scale here with beggars, rough sleepers and a million looky-looky men everywhere, you can’t get a drink in a bar outside of the hotel without being hassled at least 30 times for some sun glasses or stupid hats. For these reasons we won’t return to the Island.

Très bien