Emporio Mazatlan

Hotels
Emporio Hotels
8.8 (1054 reviews)
Camaron Sabalo No. 51 Golden Zone , Mazatlán , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good food
Cons:
Room comfort issues
Service complaints
Noise disturbances

Categories

Cleanliness
8.35
Some mentions of cleanliness being sufficient, but also a few critiques on room comfort.
Service
9.15
Overall positive mentions about the staff being friendly and helpful.
Location
9.15
Repeated positive comments about the excellent location of the hotel.
Room Quality
8.65
Mixed sentiments; spacious and modern, but some complaints about comfort.
Amenities
8.65
Facilities were appreciated, but some issues with specific amenities like hot tubs.
Value for Money
8.65
Good value according to some reviews, but a few concerns about pricing.
Food and Beverage
8.85
Generally good remarks about breakfast and the buffet.
Overall Experience
8.95
Overall good experiences reported, with some minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:37

Property Description

Exceptional Beachfront Location
Located just a short distance from the historic center of Mazatlan and the international airport, the Emporio Mazatlan offers a tropical paradise for your stay.

Luxurious Amenities
Indulge in 2 spacious swimming pools, supervised children's activities, and personalized assistance for planning local tours and excursions, ensuring a relaxing and enjoyable experience.

Abundance of Recreational Activities
Explore the variety of recreational activities in the area, including water sports, deep-sea fishing, and nearby golf courses, providing endless entertainment options for guests.

Book your stay at Emporio Mazatlan now for an unforgettable beachfront getaway!

Important information:

Please note that the credit card requested at check-in is only needed as a guarantee and will only be charged if any damage is caused.


Children up to 11 years old stay for free if they book a room without meal (European Plan). If you book an offer with breakfast included, there is a supplement for children from 4 to 11 years of age. For further information, please contact the establishment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MZT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1054 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.85
Overall Experience: 8.95
J
Jorge family_with_children mx
10
2026-02-12 via Nuitee
R
Ricardo family_with_children mx
8
Hotel muy bien ubicado
Pros:

La entrada a la olaya y ubicación

Cons:

El servicio de limpieza a la habitación

2026-02-11 via Nuitee
D
Diana couple mx
10
Excelente ubicación, buena playa.
Pros:

Excelente ubicación , buena playa e instalaciones en buen estado

Cons:

Opciones limitadas y costosas en el restaurante

2026-01-30 via Nuitee
S
Solis family_with_children mx
9
Pros:

El recibimiento

Cons:

La presión de no traer comida en la alberca

2026-01-29 via Nuitee
H
Hector Mario couple mx
9
2026-01-25 via Nuitee
S
Sonia family_with_children mx
10
Pros:

La ubicación y todo excelente

Cons:

Todo estuvo bien

2026-01-25 via Nuitee
D
Delfina family_with_children mx
10
Si buscas relax limpieza y calidad aquí es.
Pros:

Un lugar en muy buena zona, a pie de playa. Limpio, gente armoniosa, desayuno incluído, buen menú, genial..!

Cons:

No tengo comentarios al respecto todo bien!

2026-01-25 via Nuitee
C
Carla Hdez family_with_children mx
9
Pros:

Buenas ubicación a instalaciones, personal amable y atento

Cons:

No realizaban bien la limpieza, había 2 ratones en área de alberca se paseaban todo el día entre los camastros, recomiendo tener un mejor control de plagas

2026-01-24 via Nuitee
S
Stephan couple mx
7
would not repeat
Pros:

the room was perfect. comfortable beds, strong hot shower, a desk to work on and a lovely balcony.

Cons:

our room had a connecting door to the room beside ours. the people in the other room were extremely noisy yelling, fighting, singing and playing very loud music on what must have been a rather large speaker. because of the connecting door we heard them so clearly, we might as well have been in the same room. the noise went on until 2-3am each night.
we adressed the matter with the reception desk (twice) and all they could do for us was a promise to talk with our neighbours, which, if they really did so, had no effect whatsoever. there was no apology and no follow-up.
also, the chairs on the balcony look pretty but are impossible to sit in for longer than 5 minutes

2026-01-24 via Nuitee
D
Dora Alicia family_with_children mx
10
Pros:

Me encantó q esta a la orilla de la plaza y el trato del personal del bufet muy amables

2026-01-23 via Nuitee
D
Dora Alicia family_with_children mx
10
Pros:

Me gusto mucho su ubicación. La limpieza muy bien y el personal de limpieza muy amable. El bufet muy rico y de amplia variedad muy satisfechos

Cons:

Al ingresar la información para el registro se lleva mucho tiempo más de lo normal e incluso reserve otra noche y joven no m quiso registrar ese mismo día tuve q volver otro día y esperar lo mismo para q me dejaran en el mismo cuarto . Todas mis jestiones eran para después de.

2026-01-23 via Nuitee
I
Ibarra couple us
9
We Loved the Emporio Hotel. We will stay there again
Pros:

The breakfast was delicious and the food was plentiful. Our waiter was wonderful.
The following staff members of Hotel Emporio were exceptional! Excellent hospitality and service.
Joel David - Front Reception Staff member-Porter
Arturo-Bartender-excellent drinks
Maria -Housekeeper for our room (322)
Security Guard- From Cuernavaca. He is a consummate professional.

Cons:

Everything was great. Emporio is a very good Hotel !

2026-01-22 via Nuitee
R
Ramirez couple mx
10
confort y calidez.
Pros:

Todo, instalaciones y servicio.

2026-01-22 via Nuitee
R
ROBERTO family_with_children mx
4
HELADA EL AGUA DE LA ALBERCA.
Pros:

la Ubicación.

Cons:

El agua de l alberca estaba helada, muy muy helada y por eso habia elegido ese hotel por las fotos de la alberca.

2026-01-20 via Nuitee
R
Ramoos Clauditaa couple mx
7
Pros:

El personal atento y limpio.

Cons:

Mucho ruido externo y con los vecinos de habitación, para descansar

2026-01-20 via Nuitee
G
Gitte family_with_children ca
7
Perfect location to walk around the city
Pros:

Our maid was awesome she was fantastic. Upgraded room was beautiful but paid alot of money for an upgrade and the bed was much better
Bar staff were wonderful

Cons:

Beds to small for a couples hot tub didn't work would have been nice to have a hot tub

2026-01-20 via Nuitee
A
Angelly Michelle extended_group mx
10
2026-01-20 via Nuitee
J
Juan family_with_children mx
10
Cons:

La playa que tiene atrás del hotel está muy empinada, es peligroso.

2026-01-19 via Nuitee
Y
YESIKA family_with_children mx
7
Bueno
Pros:

La ubicación esta excelente todo queda cerca,
La habitación esta muy bien, muy comoda, con una bonita vista
El personal es muy amable.

Cons:

Definitivamente a la alberca le falta mantenimiento ya se encuentra en muy mal estado el azulejo se le estaba cayendo.

2026-01-19 via Nuitee
R
Ramón family_with_children mx
8
2026-01-19 via Nuitee