Best Western Premier Westlands

Hotels
•
Best Western Premier
9.4 (1311 reviews)
Karuna Road Behind Sarit Centre Nairobi Kenya , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great customer service
Excellent location
Nice breakfast
Cons:
Rooms can be dark
Limited options in restaurant

Categories

Cleanliness
9.69
Hotel is clean and comfortable; generally well-maintained.
Service
10
Great customer service, very attentive staff.
Location
9.96
Excellent location next to Sarit Center and malls.
Room Quality
9
Rooms vary in quality; some may be dark but comfortable.
Amenities
8.45
Basic amenities offered; room-quality varies.
Value for Money
8.98
Competitive pricing for the services offered.
Food and Beverage
9.44
Excellent breakfast and rooftop restaurant; some limited options.
Overall Experience
9.69
Great overall experience; staff and location standout.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:50

Property Description

Luxurious Accommodation

Best Western Plus Westlands offers modern and comfortable rooms with a range of amenities including air conditioning, flat-screen TVs, and free WiFi. Some rooms even feature a fully equipped kitchen for added convenience during your stay.

Diverse Dining Options

Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including African, Indian, and Pizza. Special dietary requests can be accommodated, ensuring a delightful dining experience for all guests.

Convenient Location and Facilities

Located near popular attractions and offering services like a fitness centre, free parking, and airport transfers, Best Western Plus Westlands provides the perfect blend of convenience and luxury for your stay in Nairobi. Book now to experience unparalleled hospitality.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$40 per person per night when using an existing bed.
    People 13 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1311 reviews
Cleanliness: 9.69
Service: 10
Location: 9.96
Room Quality: 9
Amenities: 8.45
Value for Money: 8.98
Food and Beverage: 9.44
Overall Experience: 9.69
C
Carl • solo_traveller • gb
9
2026-03-28 • via Nuitee
K
KOMI • solo_traveller • et
9
Great hotel!
Pros:

The management is top!

Cons:

Quality of wifi from time to time…from the room not the best

2026-03-28 • via Nuitee
D
David • couple • gb
8
ideal for my purposes.
Pros:

This a good comfortable hotel, ideal for busiess and you get good value. The asian restaurant is very good and the spa
is a nice facility.

Cons:

The ground restaurant layout needs a relook but not too bad.

2026-03-24 • via Nuitee
I
Ian • couple • ug
5
2026-03-21 • via Nuitee
J
Judicael • couple • bi
9
It was relaxing
Cons:

Impossible to connect on Netflix or Prime or Youtube on the TV

2026-03-18 • via Nuitee
M
margarita • couple • es
9
2026-03-13 • via Nuitee
J
Justin • solo_traveller • za
10
A great stay that exceeded expectations by far.
Pros:

Very convenient, with quick access to the Sarit expo centre. The rooms was generous, and very clean. Staff were truly friendly and ever helpful. Great gym facilities too. The Asiatic Restaurant on the top floor was exceptional.

Cons:

Nothing

2026-03-10 • via Nuitee
R
rein • extended_group • nl
8
Prima voor 1 nacht
Pros:

Prima verblijf voor 1 nacht

2026-03-09 • via Nuitee
M
Martha • solo_traveller • ke
10
2026-03-09 • via Nuitee
M
MASSIMO • solo_traveller • it
10
2026-03-06 • via Nuitee
W
Wangu • couple • ke
8
2026-03-06 • via Nuitee
R
Ray • couple • ke
9
2026-03-04 • via Nuitee
T
Tatiana • couple • ru
9
2026-03-02 • via Nuitee
W
Walter • solo_traveller • ke
10
2026-03-01 • via Nuitee
J
June • solo_traveller • gb
10
I returned back after staying there last year as a solo traveler, I felt safe.
Pros:

The breakfast was exceptional with a variety to choose from. The staff are very professional. The food was exceptional. The choice of cocktails is great

Cons:

nothing

2026-02-23 • via Nuitee
T
Tim • solo_traveller • pl
10
2026-02-14 • via Nuitee
E
Eric Brako • solo_traveller • my
10
Great experience
Pros:

Beautiful and in good location

Cons:

Nothing

2026-02-14 • via Nuitee
M
Marc • solo_traveller • gb
8
Great location for shops and restaurants.
Pros:

Good location and very close to shopping malls and restaurants. The staff are friendly, professional and helpful. The hotel and rooms are spotlesslly clean. The rooms are spacious, comfortable bed and pillows and an excellent shower. Good gym. A good breakfast and the Asian restaurant on the top floor is excellent.

Cons:

It's a shame the hotel doesn't have a pool and an outside area to relax and have a drink. As someone who likes total silence and pitch-blackness when sleeping, I found the air-con a bit noisy, and the various power points and the slightly illuminous fire-exit map and instructions provided unnecessary light in the room at night. However, I managed to cover these up.

2026-02-11 • via Nuitee
J
June • family_with_children • gb
9
Pros:

The customer service at the reception in particular Gilbert went above and beyond to make my stay comfortable

2026-02-10 • via Nuitee
D
David • couple • gb
8
Pros:

Very convenient and a good working place.
Great Asian restaurant and spa is very good.

Cons:

Hotel entrance needs improved and taxis sometimes struggle.

2026-02-09 • via Nuitee