Best Western Premier Westlands

Hotels
Best Western Premier
9.4 (1378 reviews)
Karuna Road Behind Sarit Centre Nairobi Kenya , Nairobi , ke

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great customer service
Excellent location
Nice breakfast
Cons:
Rooms can be dark
Limited options in restaurant

Categories

Cleanliness
9.69
Hotel is clean and comfortable; generally well-maintained.
Service
10
Great customer service, very attentive staff.
Location
9.96
Excellent location next to Sarit Center and malls.
Room Quality
9
Rooms vary in quality; some may be dark but comfortable.
Amenities
8.45
Basic amenities offered; room-quality varies.
Value for Money
8.98
Competitive pricing for the services offered.
Food and Beverage
9.44
Excellent breakfast and rooftop restaurant; some limited options.
Overall Experience
9.69
Great overall experience; staff and location standout.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:50

Property Description

Luxurious Accommodation

Best Western Plus Westlands offers modern and comfortable rooms with a range of amenities including air conditioning, flat-screen TVs, and free WiFi. Some rooms even feature a fully equipped kitchen for added convenience during your stay.

Diverse Dining Options

Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including African, Indian, and Pizza. Special dietary requests can be accommodated, ensuring a delightful dining experience for all guests.

Convenient Location and Facilities

Located near popular attractions and offering services like a fitness centre, free parking, and airport transfers, Best Western Plus Westlands provides the perfect blend of convenience and luxury for your stay in Nairobi. Book now to experience unparalleled hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$40 per person per night when using an existing bed.
    People 13 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1378 reviews
Cleanliness: 9.69
Service: 10
Location: 9.96
Room Quality: 9
Amenities: 8.45
Value for Money: 8.98
Food and Beverage: 9.44
Overall Experience: 9.69
M
Mary solo_traveller se
4
2026-06-30 via Nuitee
M
Monique extended_group nl
10
Top hotel met vriendelijk personeel
Pros:

Ontbijt super
Avond eten super

Cons:

Het warm water was op rond 11 uur ‘s avonds

2026-06-28 via Nuitee
Z
Zee Traveller solo_traveller za
10
Great place
Pros:

Everything was great, the location, food, staff and accommodation.

Cons:

Nothing to dislike

2026-06-27 via Nuitee
F
FAZIL MURAT couple tr
8
2026-06-27 via Nuitee
K
Kenzie solo_traveller us
10
2026-06-25 via Nuitee
W
Wachuka solo_traveller ke
7
An okay stay
Pros:

Great staff, spotless room, great communication before and during my stay, central location. Luke warm water on my first day, but it was quickly fixed and it was hot the next day. Great sized suite/apartment with a great kitchen.

Cons:

I stayed in a suite (apartment) because I needed a kitchen. It could have been better equipped. They had wine glasses but no water glasses. Very odd. Asked 3 times for water glasses and was eventually told that they don’t provide them and I should call the restaurant and ask for some. They did eventually bring me some. Tiny tiny tea cups and bowls that barely fit anything in them, and very few pieces of cutlery. Stained, worn out kitchen sponge that I didn’t feel comfortable using. The mattress was far too soft, I just sunk into it. Very uncomfortable, and left with back pain.

2026-06-23 via Nuitee
T
Tadesse couple tz
10
2026-06-20 via Nuitee
J
Josephat solo_traveller ug
9
Enjoyable stay but was short, will come back.
Pros:

Ease of access

Cons:

Breakfast fruits variety

2026-06-13 via Nuitee
C
Cristiano couple it
9
2026-06-08 via Nuitee
V
V9658WWcarolm Solo travel
10
Excellent
Pros:

Warm welcome and excellent services during my stay. Cleanliness top notch. No noise at all

2026-06-04 via Tripadvisor
D
Divesh Kumar solo_traveller mu
9
I will definitely go there again
Pros:

Breakfast was good. it had what i wanted. Location is very good and staff are pleasant to deal with. I appreciated the cleanliness around and room was spacious and comfortable.

Cons:

not much to day on this

2026-06-04 via Nuitee
J
Jaime solo_traveller es
7
2026-06-02 via Nuitee
A
Antony M solo_traveller ke
9
2026-06-01 via Nuitee
C
Cara couple tz
7
2026-05-30 via Nuitee
T
Takaya extended_group jp
9
2026-05-28 via Nuitee
W
Wachuka solo_traveller ke
8
Comfortable stay
Pros:

Friendly staff, clean and comfy room, and a great location.

2026-05-26 via Nuitee
H
Handan muge solo_traveller tr
9
Guzel bir lokasyon ve keyifli bir konaklama deneyimi
Pros:

Lokasyonu, calisanlarin guleryuzu, mutfagin cok zengin ve lezzetli olusu. Kahvalti zengin. Roof daki Asiatic restorant keyifli ve lezzetli. Odalar genis.

2026-05-23 via Nuitee
H
Handan muge couple tr
9
2026-05-19 via Nuitee
S
Sonya extended_group pk
10
great experience
Pros:

they were small, but super well designed and soooo clean. The staff werent always looking for a tip ( although some did :) ) from security to check in staff ammmmazing interaction.. food could have been a bit better, the bacon was either super fried and cold or not cooked enough

Cons:

food options.. and tbh the quality also

2026-05-18 via Nuitee
F
Fortunate solo_traveller au
10
It was the best experience ever. Everything is clean and have comfortable beds
Pros:

The property looks neat . I liked it

Cons:

The burger wasn’t really the best.

2026-05-16 via Nuitee