Ramada by Wyndham Newburgh/West Point

Hotels
•
Ramada
3.9 (403 reviews)
1289 Route 300 , Newburgh , US
+1 845-275-0111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location
Some renovated/updated rooms
Clean/comfortable renovated rooms and beds
Friendly/accommodating front desk staff (in some cases)
Fast check-in reported by some guests
Cons:
Promised breakfast unavailable / no on-site food or vending
Cigarette smell and general lack of cleanliness
Under construction and noisy (early morning/late evening)
Deposit/refund mishandling and requests for card details
Dated rooms, paint peeling, AC noise
Safety concerns (window wouldn't lock, felt unsafe)
Lobby/desk behind plexiglass, unpleasant atmosphere
Rundown appearance and perceived poor value for price

Categories

Cleanliness
2.5
Multiple guests reported cigarette smell, dust, dirt on windows and generally poor cleanliness; some renovated rooms were noted as cleaner but overall cleanliness is low.
Service
4
Mixed reports: several guests praised specific staff members for being accommodating, but there are serious service issues (deposit/refund mishandling, desk behind plexiglass, unfulfilled maintenance promises).
Location
6.5
Location repeatedly called out as a positive (e.g., 'Good location', 'location is the only thing we liked'); some access/parking annoyances but generally a strength.
Room Quality
3.5
Inconsistent: some newly redone rooms described as very nice and comfortable, while many rooms are dated with paint peeling, loud AC, and bathrooms needing renovation.
Amenities
2.8
Amenities are weak: promised breakfast was often unavailable, no vending machines or on-site food/beverage options reported, plus ongoing construction limiting facilities.
Value for Money
3
Several guests felt the property was rundown and not worth the price paid (one cited $285 for one night); occasional 'valuetown' comment but overall value is poor.
Food and Beverage
2.6
Food/Beverage is a clear negative—breakfast was repeatedly promised but unavailable and there were no alternative vending/food options.
Overall Experience
6.3
Overall experience is mixed: numerous safety, cleanliness, and service complaints lowered impressions, but some guests loved renovated rooms and found staff helpful, so experiences vary widely.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:49

Property Description

Convenient Location
Situated near major interstates and a short distance from the airport, our hotel offers easy access for travelers.

Comfortable Accommodations
Each guest room is equipped with modern amenities including a microwave, refrigerator, and flat-screen TV for a relaxing stay.

Delicious Dining Options
Enjoy a meal at our on-site restaurant, Cafe International, and kickstart your day with a complimentary deluxe continental breakfast.

Ready to experience convenience, comfort, and great dining all in one place? Book your stay at Ramada by Wyndham Newburgh/West Point now.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note, guests paying cash will have to pay an additional deposit, for incidentals, at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWF

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

3.9
Based on 403 reviews
Cleanliness: 2.5
Service: 4
Location: 6.5
Room Quality: 3.5
Amenities: 2.8
Value for Money: 3
Food and Beverage: 2.6
Overall Experience: 6.3
L
Leon • family_with_children • us
5
Pros:

Nothing

Cons:

The long hallways

2026-11-07 • via Nuitee
N
Navin • couple • us
10
2026-11-06 • via Nuitee
H
Hassan • couple • us
10
The staff are so nice they are working hard to make sure your stay is peaceful
Pros:

It still being worked on but you can see the difference on what they are doing and they are putting in the work to make it right and better for everyone

Cons:

Just need

2026-11-05 • via Nuitee
L
Laurel • family_with_children • us
10
Pros:

How everyone was so nice 🙂

2026-11-04 • via Nuitee
A
Angela • couple • us
7
2026-11-04 • via Nuitee
C
Chaka Rogers • family_with_children • us
4
Pros:

N/A

Cons:

N/A

2026-11-03 • via Nuitee
T
Tim • family_with_children • us
10
2026-11-02 • via Nuitee
M
Matthew • family_with_children • us
3
Decent but breakfast promised was never available.
Pros:

Good location

Cons:

When I booked the hotel, it said breakfast is included, but none. They tokk $50 deposit, but they didn't return after 6 days passed.

2026-11-01 • via Nuitee
D
Dale • extended_group • us
8
2026-10-30 • via Nuitee
H
Hollie • couple • us
1
NEVER AGAIN, ID RATHER STAY IN MY CAR
Cons:

AVOID!!! The whole hotel had a cigarette smell to it, even though it is a non smoking hotel. We read some reviews but thought how bad can this really be? 1. The staff at the desk were behind a bulletproof glass 2. It said breakfast was included when we got there it wasn’t and this wasn’t mentioned 3. Although the room was relatively clean, it was dusty and I woke up with a sore throat from the loud AC 4. The hotel was dated and all the doors to the rooms had paint peeling / scratches as well as the room 5. The smell. From looking at other reviews it was meant to be renovated, it is very much NOT!! I paid $285 for ONE night

2026-10-29 • via Nuitee
L
Lewis • family_with_children • us
2
2026-10-28 • via Nuitee
S
Susan • couple • us
2
Won’t be back
Cons:

No food or beverages, not even vending machines.
Hallways smelled very bad. Side exit doors to parking were locked.
Voices in hallway could be heard very loudly in room.
Bathroom in need of renovation/repair.
Toilet paper and tissues were of very poor quality.

2026-10-25 • via Nuitee
B
Bubba • family_with_children • us
10
Pros:

Everything

Cons:

I love everything

2026-10-23 • via Nuitee
C
Cavallaro • couple • us
5
New room are very nice but should let the worker start intill at least after 10am
Pros:

I got one of the redone rooms and loved it, very clean way better the the previous stay. I was very surprised and even told and showed over video a few friends and family .. the staff was very nice especially the younger girl.. I liked her a lot and the younger man very kind and polite..

Cons:

Sunday morning around 7:30ish (a.m) I got woken up to banging sounds and other loud noises and that was very upsetting because it was one of the only days I had off in a while and wanted to catch up on sleep.. and ended up arguing with the older man at check out because he told me he sent my deposit back to my cared and I paid that with cash. After telling me I was lying and I went to the car to grab the paper work he ended up finding my CASH deposit in a draw in a little envelope..

2026-10-23 • via Nuitee
D
Destiny • family_with_children • us
10
Pros:

The rooms were very clean, nice decor and comfortable

Cons:

Not that I didn't like it just came at the time they're under construction. Not the properties fault there was no breakfast.

2026-10-21 • via Nuitee
B
Berhanu • couple • de
9
Very happy
Pros:

Maybe a little be renovated

Cons:

The property are good quality

2026-10-16 • via Nuitee
M
Marquez • couple • us
7
2026-10-15 • via Nuitee
M
Marquez • couple • us
7
Convenient
Pros:

I like how accommodating the men at the front desk are.
The room is updated, bed is extremely comfy and spacious!

Cons:

I didn’t enjoy the construction going on upstairs in the room directly above me. Didn’t finish till 9pm :/

2026-10-15 • via Nuitee
M
Marquez • couple • us
7
2026-10-15 • via Nuitee
P
Pamela • extended_group • us
1
2026-10-13 • via Nuitee