Super 8 by Wyndham Mt. Pleasant

Convenient location. Bed comfortable.

Location, staff was friendly and helpful.

The room was ok, The fitness center had a couple of old pieces of equipment, no weights!

Location for us was perfect!!!

Needed more options

The room was okay. The bed was comfortable.

First room was not properly cleaned crumbs and hair all over, whirlpool in the room not cleaned. The lady working the at the desk looked at it said it was not properly cleaned. She moved us to another room this one was not properly cleaned either. She cleaned it before her shift ended, while we went to get something to eat. When we came back my wife found the previous guest condoms in the drawer. Poor management hotel is not kept up properly, the Continental breakfast only has one waffle maker, and cold cereal no oatmeal.

I have never experienced customer service this terrible.

I had booked two reservations at this hotel, both with a very clear cancellation policy stating that I could cancel up until 6:00 PM on the day of check-in. I arrived at the hotel around 5:00 PM and asked the front desk to cancel both reservations. The employee was incredibly rude and refused to help, telling me I had to cancel them online instead.

So that’s exactly what I did. At approximately 5:30 PM, well before the 6:00 PM deadline, I canceled both reservations online and immediately received confirmation emails showing that both cancellations were successful.

A few days later, I checked my credit card statement and discovered that the hotel had charged me anyway.

I called the hotel and asked to speak with the manager. Rather than addressing the issue, he was dismissive, evasive, and repeatedly avoided answering my questions. He eventually told me he would look into it and call me back. He never did.

I then contacted corporate customer service. They reviewed my reservations, confirmed that both had been canceled within the allowed cancellation window, and agreed that I should not have been charged. Unfortunately, even corporate has been unable to resolve the issue because the hotel manager refuses to cooperate. I was informed that he has been hanging up on corporate representatives and refusing to take their calls.

At this point, this feels less like a mistake and more like a deliberate business practice. They charged my credit card despite honoring the cancellation policy on paper, despite having documented proof that the reservations were canceled on time, and despite both me and corporate trying to resolve the issue.

I strongly caution anyone considering staying here. If they’re willing to ignore their own cancellation policy and keep your money anyway, that’s a serious concern. Based on my experience, I cannot recommend this hotel to anyone. If this matter is not resolved immediately, I will be filing complaints with the Better Business Bureau and exploring additional avenues to report what I believe to be an unfair and potentially fraudulent business practice.

Stay somewhere else. There are plenty of hotels that actually honor their policies and treat customers with honesty and respect.

Always a pleasure to stay at this location. Veronica always has a smile on her face and gives Excellent Customer Service. I like a particular room- and so far they have always granted my request. I enjoy the value, and cleanliness of this location. Directly across from CMU, so everything and anything you need is anywhere from 2 - 15 minutes away.

The room was dirty had to ask for it to be cleaned. The toilet paper had chemicals on it. The Manager was really rude at first saying no early check in. We sat down and they let three go ahead of us and check in early. The continental breakfast was amazing I will say. All in all disappointed.

Location is good

Rooms were clean

Comfy bed and very nice bathroom.