Express Inn & Suites Houston Katy

I have been customer with booking for long time and I rented rooms in a lot different places and never have any issues but this particular time is one of my WORST experiences ever , staff SUPER RUDE and they did not follow the booking I booked a double bed room and she tried to put me in one single bed after going back and forth for hour she finally did it and made me pay $50 deposit . Next day in the morning I get a call from front desk at 09:45 AM and telling me that check out is at 10, which is false cause it says at 11 AM in the booking, but I didn’t argue and I just grabbed my stuff I go to the front desk to get my deposit and she’s telling me she can’t refund me to deposit it because I smoked in a room, which is so not true because I smoked outside the room and they can see me on the motel camera so end of the story very bad experience , DO NOT BOOK THE THERE

NOTHING AT ALL THE WOMEN IS VERY RUDE AND LAZY SHE HATES WHEN YOU COME TO THE DESK AND ASK FOR THINGS SHE JUST LAY IN HER ROOM ALLDAY…. I LEFT FOR WORK AT 4AM GOT BACK AT 6PM AND SHE TOLD ME SHE COULDNT CHANGE OUT THE TOWELS BECAUSE IT WAS NIGHT TIME AND I PAID FOR THAT SERVICE AND DIDNT GET IT BECAUSE OF MY WORK SCHEDULE

Rude manager/owner. Didn’t honor the rate booking gave me.

They steal my money

Very nice beds

They advertise complimentary breakfast on booking platforms; it is not the case.

The manger was rude

Забронював номер на 8-9 серпня (на 1 ніч) після прибуття на місце мені сказали, що номер заброньовано на 9-10 серпня. Вони попросили мене заплатити 992. І дійсно, вони показали мені, що у них є така дата, У мене в додатку була інша. Я заплатив за потрібну ніч і більше не залишався. Вранці в готелі мені сказали зв'язатися з booking для повернення коштів за ніч, які я не використовував

there is still no money, as well as an explanation

Lady was rude and a liar tried to chharge an upfront 50$ cleaning fee for a service animal. Even we it stated nothing on their website

Very noisy room due to location, due to single pane windows, gap between door and door frame, feel vehicle noises from Hwy I-10, also from L2.
As advertised, there was no breakfast, except baby muffins. Apple and Orange Juices were dispensed diluted with water.

Noting I didn't like