The Pop Hotels

Hotels
•
Independent
4 (2 reviews)
654 Av. El Bosque, Santiago, Región Metropolitana , Santiago , CL
56-930772937

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Pets allowed

Facilities

Express check-out
Free WiFi
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Multilingual staff
Front desk (limited hours)
Porter/bellhop
Express check-out
See all facilities

Review Highlights

Cons:
Musty smell in rooms
Unclean bathroom floors
Poor service regarding check-in/out times and room security
Room security issues with room code being room number repeated twice
Negative overall experience with no intention to return

Categories

Cleanliness
4
Guests mentioned musty smell in rooms and unclean bathroom floors.
Service
3.5
Poor service regarding check-in/out times and room security.
Location
6
No specific comments on location mentioned.
Room Quality
3
Room security issues reported with room codes being the room number repeated twice, indicating poor quality.
Amenities
5
No specific feedback on amenities provided.
Value for Money
5
No specific feedback on value for money mentioned.
Food and Beverage
5
No specific comments on food and beverage reported.
Overall Experience
4
The overall experience was negative, with no plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-04 21:45

Property Description

Terrace with Scenic Views
Enjoy breathtaking views from our terrace, a perfect spot to unwind after a day of exploration in Santiago.

Complimentary Amenities
Stay connected with free wireless internet and let our tour/ticket assistance help you make the most of your trip.

Cozy Rooms with Modern Features
Relax in one of our 19 air-conditioned rooms with Smart televisions and rainfall showerheads, providing a comfortable stay.

Ready to experience comfort and convenience at The Pop Hotels? Book now for an unforgettable stay in Santiago!

Important information:

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

4
Based on 2 reviews
Cleanliness: 4
Service: 3.5
Location: 6
Room Quality: 3
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 4
K
Kyle
4
Meh, stay elsewhere.
Pros:

Check in/out time on Hotels.com is 3pm/1pm. We requested an early check in weeks in advance and were told that check in was at 3 and they didn’t make any effort to get us in early. Fine, we get it. The day of, we messaged and asked again on a whim if we could get in early. This time we were told that check in “began” at 3:30. So after the listed time. We had already been sitting around since our flight landed at 7am and for them to try pushing back check in past the stated time was just ridiculous. Once we actually checked in, check out time was listed at 12pm on the paperwork. So an hour earlier than the time on our reservation. The check in time was also listed at 3pm on the paperwork, 30 minutes before they told us the day of, so why were they telling us after 3:30. Figure it out.

I was also supposed to be charged half the stay in advance which made check in even more of a hassle since I had to dig through my credit card statement to see if I had or had not been charged.

The room had a musty smell and the bathroom floors looked like they hadn’t been cleaned several guests over. Probably because they had a quarter of a shower door and water just got everywhere.

Room security is also ridiculous. Our room code on our door was our room number repeated twice. Might as well be 1234.

We have no plans on coming back.

2025-05-04 • via Nuitee
P
Paz
4
Temperatura de la ducha no regulable
Pros:

No se lograba manejar la temperatura del agua de la ducha. Dejamos un reclamo por ello, pero nunca recibimos respuesta.

2020-03-08 • via Nuitee