Hotel Gardenia Sorrento, Ascend Hotel Collection

Hotels
Comfort
9.1 (432 reviews)
Corso Italia 258 , Sorrento , it

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable accommodations
Cons:
Some rooms are small
Location may require a bit of walking

Categories

Cleanliness
8.93
The hotel is very clean and comfortable, as noted by multiple reviewers.
Service
9.6
The staff was described as exceptionally helpful, friendly, and treating guests like family.
Location
9.14
The location is commendable, although a few reviews mentioned it being a bit of a walk to the center.
Room Quality
8.79
Rooms are clean, spacious, and comfortable, but some reviewers found a few rooms small.
Amenities
9.12
Amenities such as breakfast and the pool received positive feedback, providing good value.
Value for Money
8.78
Some reviews noted that the price is high but worth it for the quality offered.
Food and Beverage
9.33
Breakfast and restaurant offerings received high praise for quality and variety.
Overall Experience
9.1
Guests reported a highly enjoyable stay, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:42

Property Description

Swim, Sunbathe, and Enjoy the View

Hotel Gardenia offers a perfect blend of relaxation and convenience. With a swimming pool and a rooftop terrace overlooking the Bay of Naples, guests can unwind and soak up the stunning views.

Eco-Friendly Comfort

As an Ecoworldhotel, Gardenia Hotel ensures a stay that's not only comfortable but also environmentally conscious. The refurbished property boasts private balconies in each room and eco-friendly policies, providing a guilt-free getaway.

Delightful Dining and Leisure

Indulge in a delicious American-style buffet breakfast each morning, featuring homemade pastries. After a day of exploration, unwind in the garden, TV lounge, or nearby fitness club.

Experience the charm of Sorrento at Hotel Gardenia. Book your stay now for a memorable vacation.

Important information:

Please note that the pool is closed during the winter months.

From November 1 to March 31, a continental breakfast is provided.

Air conditioning is available from May 15 until October 15.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 1, 2026 until Sat, Oct 31, 2026
Fitness center is closed from 2026-12-31 until 2025-09-28

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

9.1
Based on 432 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.14
Room Quality: 8.79
Amenities: 9.12
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.1
W
Wanessa couple br
9
Recomendo esse hotel.
Pros:

Gostei muito das instalações, do conforto do quarto, por ser bem tecnológico, do café da manhã com muitas opções, da localização.

Cons:

O único ponto negativo é que o hotel não se responsabiliza pelos carros ou com o que possa acontecer com os mesmos, dentro do estacionamento oferecido pelo hotel, mesmo sendo um estacionamento pago.

2026-02-13 via Nuitee
J
Javier family_with_children ar
7
Buena opción cerca del corazón de Sorrento
Pros:

El trato amable del personal.

Cons:

La habitación es muy básica y chica.

2026-02-13 via Nuitee
K
Kelly family_with_children us
10
Pros:

The hotel was extremely well kept, and looked after. Everything was sparkling clean, the breakfast options were fantastic and varied. The staff were extremely helpful, and always willing to do what they could to make our stay better.

Cons:

We had no opinion of the pool facilities since they were closed (season) during our stay.

2026-02-12 via Nuitee
M
Miguel Angel Fuentes couple cl
10
Amplias y cómodas habitaciones. Comida muy rica.
Pros:

Excelente instalaciones, la habitación que nos toco era muy amplia y cómoda. La comida muy variada y rica. El personal excelente atención.

2026-02-09 via Nuitee
M
Mehmet Levent couple tr
9
We were very lucky to stay in this hotel and meet this wonderful staff.
Pros:

We stayed at Gardenia off season. Taking this into account, we had a very nice price and an upgraded room. The staff, starting from Signor Toni to the nice lady at reception and the waiters at the restaurant, I cannot imagine a better service and a better staff. The room was almost perfect, we had a beautiful balcony. There was a mini fridge. The breakfast was very delicious.

Cons:

The hotel is about 1 km to the center, the bathroom was a bit small.

2026-01-31 via Nuitee
J
jorge extended_group ar
10
2026-01-30 via Nuitee
H
Helen couple gb
10
2026-01-30 via Nuitee
F
Fabian extended_group ar
10
2026-01-30 via Nuitee
M
maggieo408 Couples Powys, Wales
10
Wonderful family run hotel
Pros:

Absolutely fabulous stay
We stayed for 5 nights in January, all the staff greeted you everyday with a smile, place was spotless , breakfast was lovely and never felt that you had rush, ate twice in the restaurant and both times the food was excellent and a very nice waitress, even the bar man beeped and waved at us when we were out on a walk
The pool wasn’t being used in the winter months but the area looked lovely and the roof terrace had a lovely view, although it was next to the road we had no problem with noise as the window were very well soundproofed

2026-01-28 via Tripadvisor
F
Floyd family_with_children us
10
Perfect for its convenience, cleanliness and accommodating staff.
Pros:

Excellent accommodations and wonderful helpful staff

Cons:

Nothing frankly. The hotel met our expectations right on the mark.

2026-01-26 via Nuitee
F
FLORENCE couple fr
9
Super service hôtelier AVEC un petit déjeuner EXCEPTIONNEL
Pros:

Le petit déjeuner est Exceptionnel.

2026-01-25 via Nuitee
J
José Luiz Silva family_with_children br
8
Pros:

Funcionários muito atenciosos e gentis.

Cons:

Quarto muito pequeno.

2026-01-21 via Nuitee
H
HUSAIN couple kw
9
2026-01-21 via Nuitee
L
Luis couple ca
10
Would definitely go back and strongly recommend
Pros:

Excellent

2026-01-19 via Nuitee
G
Gemma family_with_children gb
9
Really lovely, clean hotel! Highly recommend.
Pros:

Lovely clean hotel, reception staff very helpful, great choice and hot coffee served at breakfast! We really enjoyed exploring Sorrento by morning then coming back to the pool for the afternoon! Highly recommend this hotel.

2026-01-19 via Nuitee
R
Richard couple gb
10
Beautiful, well looked after family run hotel.
Pros:

Excellent all round. Gorgeous breakfast good location. Friendly staff great trips organised by receptionist. Delicious evening meal cooked by Tiziana on last night.

Cons:

Beds a bit too hard for our taste.

2026-01-19 via Nuitee
M
Mary family_with_children us
9
2026-01-19 via Nuitee
M
Margunn Asheim couple no
10
Vi er veldig fornøyde
Pros:

Veldig god frokost med hjemmelagde spesialiteter. Flott rom og gode senger 🤗

Cons:

Ingenting

2026-01-17 via Nuitee
Q
Q3185DGisabelb Business
10
Excellent freindly service
Pros:

Freindly and welcoming. Extremely clean and well organised. Comfortable, convenient location. Great Bar and Restaurant - breakfast was great but dinner was exceptional. Great value. Above all kind freindly funny helpful staff. Thank you Hotel Gardenia for making my stay in Sorrento.

2026-01-14 via Tripadvisor
R
Riccitelli family_with_children ar
10
Hotel para pasar unos muy lindos días en Sorrento, y también comer bien por las noches.
Pros:

Muy lindo hotel, se nota el empeño del personal y la buena calidad de las instalaciones!!

Cons:

Todo muy bien

2026-01-14 via Nuitee