Crystal Palace Hotel

Hotels
9.1 (2774 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , ro
+40 21 233 2030

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Location

Guest Reviews

9.1
Based on 2774 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
I
Ionut Cosmin • couple • ro
10
2026-07-25 • via Nuitee
C
Cristina • couple • gb
9
Excellent
Pros:

Perfect location, nice and quiet and very clean

2026-07-25 • via Nuitee
V
Violeta • couple • pe
10
Perfect
Pros:

All perfect! Is oye of the best hotels in Bucarest, the restaurant delicious, all the employes very gentle

2026-07-25 • via Nuitee
V
Vladoiu • solo_traveller • ro
10
2026-07-25 • via Nuitee
C
Constantin • solo_traveller • ro
8
2026-07-24 • via Nuitee
D
Daniel • solo_traveller • nl
9
Pros:

Excellent staff, very friendly and helpful, kudos!

2026-07-23 • via Nuitee
E
Ekaterina • couple • rs
7
Overall good, but both rooms we saw had their small problems
Pros:

Nice location to stay one day before the flight, only 15 minutes from the airport. Welcoming and friendly staff

Cons:

At first we had some troubles with WiFi connection in our room, so we were moved to another one. However, the second room had a weird smell and sound from the conditioning system

2026-07-23 • via Nuitee
T
Talia • solo_traveller • il
9
Pros:

The location, the parking, the room and the wonderful breakfast.

Cons:

Nothing

2026-07-21 • via Nuitee
T
travel • solo_traveller • ua
10
Crystal Palace Hotel — оптимальний вибір для ділових поїздок
Pros:

Це сучасний 4‑зірковий готель у північному бізнес‑районі міста, який вирізняється зручним розташуванням біля аеропорту Банеаса та недалеко від міжнародного аеропорту Отопені.
Чисті номери, привітний персонал і безкоштовна парковка

2026-07-20 • via Nuitee
Z
ZEDAN • solo_traveller • gb
9
2026-07-20 • via Nuitee
M
Mihaela • solo_traveller • ro
9
2026-07-19 • via Nuitee
A
andreea • solo_traveller • ro
9
Pros:

Personal foarte amabil, disponibilitatea ( am ajuns tarziu la hotel dupa ce zborul ne-a fost anulat); curatenie, izolare fonica desi este fparte aproape de strada; am plecat foarte devreme dar am primit o cafea foarte buna;

Cons:

-

2026-07-19 • via Nuitee
E
Emőke • solo_traveller • ro
10
2026-07-18 • via Nuitee
S
Stefano • solo_traveller • it
9
2026-07-18 • via Nuitee
B
Buga • solo_traveller • ch
10
2026-07-17 • via Nuitee
A
Alexandra • family_with_children • ro
8
Preț mare, locație gălăgioasă, dar personalul hotelului peste așteptări.
Pros:

Personalul de la recepție și bar a fost foarte amabil și profesionist. Am apreciat ca hotelul ne-a trimis o sticlă de vin în cameră. Angajații de la sala de mese (Bogdan și tânăra brunetă) au fost și ei drăguți.

Cons:

Gălăgia traficului ne-a ținut treze mai toată noaptea. Prețul de €190/noapte nu a meritat; scump pentru calitatea primită.

2026-07-16 • via Nuitee
D
Datcu Dragoș • couple • ro
10
2026-07-16 • via Nuitee
D
Dan • family_with_children • ro
10
2026-07-15 • via Nuitee
L
Lucia • family_with_children • md
9
2026-07-15 • via Nuitee
A
Ayaka • solo_traveller • gb
10
2026-07-14 • via Nuitee