Crystal Palace Hotel

Hotels
9.1 (2811 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , RO
+40 21 233 2030

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Location

Guest Reviews

9.1
Based on 2811 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
C
Constanța • couple • ro
10
2026-10-31 • via Nuitee
O
Ouatu • solo_traveller • ro
10
2026-10-30 • via Nuitee
G
GABRIELA • solo_traveller • md
6
2026-10-29 • via Nuitee
D
Dorin • solo_traveller • it
8
2026-10-29 • via Nuitee
D
dumitru cristian • solo_traveller • ro
9
Pros:

Ok camera

Cons:

Lângă bulevard

2026-10-28 • via Nuitee
R
Razvan • solo_traveller • ro
9
Pros:

Personalul de Nota 10! Chiar si-au dat interesul pentru a satisface doleantele clientilor. Upgrade gratuit de camera. Micul dejun bun (nu exceptional comparativ cu alte locatii similare, dar satisfacator si grija pentru detalii a personalului). Amplasare foarte buna pentru zona vizata, cu parcare suficienta in fata hotelului.

Cons:

Pentru management, din dorinta de a va imbunatati serviciile: anumite parti ale hotelului sunt vechi; usi deformate; geamuri care nu etanseaza suficient astfel incat tot zgomotul din strada se aude perfect in camere, calorifer nefunctional in baie, frig - incalzirea nu porneste sau genereaza aer rece datorita sistemului centralizat.
Insa am dat nota mare pentru curatenia zilnica, personal, atitudinea pro-activa si atentia la solicitarile clientilor.

2026-10-26 • via Nuitee
R
Rosu • couple • ro
10
2026-10-25 • via Nuitee
D
Diana • couple • ro
8
A fost acceptabil .
Pros:

Locație bună , Design modern .

Cons:

Este vechi, renovat pe bucăți , în baie era frig

2026-10-24 • via Nuitee
T
Tomas • solo_traveller • cz
9
2026-10-24 • via Nuitee
C
Ciprian • couple • fr
9
Cons:

Très bruyant par rapport aux tramways et probablement aux vitres non adaptées aux fenêtres

2026-10-24 • via Nuitee
A
adela • solo_traveller • ro
10
Pros:

Amabilitatea personalului. Mărime camera, curățenie.

Cons:

Frigiderul gol , desi 4 stele, . Dar exista o sticla de apa la 0,5 l di partea casei.

2026-10-24 • via Nuitee
C
CEZAR • couple • ro
9
2026-10-23 • via Nuitee
M
melinda • couple • ro
10
Pros:

Este un hotel curat , cu tot ce ai nevoie.

2026-10-22 • via Nuitee
D
Dumea • solo_traveller • ro
9
2026-10-22 • via Nuitee
Z
Zsuzsanna • solo_traveller • hu
10
2026-10-21 • via Nuitee
G
gladnikov • couple • ru
9
Отличный выбор
Pros:

Хороший отель ща свои деньги, приветиливый персонал!

2026-10-20 • via Nuitee
A
abdullah • extended_group • tr
10
güzeldi
Pros:

Personelin kibarlığı iletişimi yaklaşımı .
Otopark kolaylığı , temizliği.
Fiyat farkı almadan suit oda verdikleri için teşekkür ederim

Cons:

Sevmediğim bir şey olmadı , herşey iyiydi .

2026-10-17 • via Nuitee
G
Georgi • solo_traveller • bg
9
Pros:

The kitchen met our expectations, the location was convenient, and the staff were absolutely wonderful. Overall, a pleasant stay!

2026-10-16 • via Nuitee
R
Renato • family_with_children • ro
10
2026-10-15 • via Nuitee
G
Georgi • couple • bg
10
2026-10-15 • via Nuitee