Crystal Palace Hotel

Hotels
9.1 (2504 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , ro

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 2 years old and over stay for 123.37 lei per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2504 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
C
Camelia • couple • ro
9
2026-04-18 • via Nuitee
A
Andrei • couple • ro
10
2026-04-16 • via Nuitee
G
George-Mihaita • family_with_children • ro
10
Vom reveni la acest hotel
Pros:

Mult respect la check-in Upgrade la camera am primit fara se cerem acest lucru, o felicitare și o sticlă de vin ne-a așteptat în camera

Cons:

-

2026-04-16 • via Nuitee
A
Atanas • solo_traveller • bg
9
2026-04-14 • via Nuitee
A
Amelia • solo_traveller • ro
10
2026-04-14 • via Nuitee
E
Edvin • couple • ro
9
2026-04-13 • via Nuitee
D
DAVID E • couple • gb
6
Presentation by Booking .com MISLEADING
Pros:

STAFF exclusively were excellent and very helpful

Cons:

Only 2 channels available with English language

2026-04-12 • via Nuitee
M
Marc • solo_traveller • es
9
2026-04-11 • via Nuitee
M
Marc • couple • fr
9
2026-04-11 • via Nuitee
K
Katie • couple • ie
5
Pros:

The hotel had a good size room that we were upgraded to with 2 TVs a bathroom and sitting room .Everything clean and well mentained .Staff in the restaurant really lovely cleaners and a few other staff members we met .Love the tuck shop at reception with drinks alcohol and crisps chocolate so handy .Near a very nice shopping centre .

Cons:

The smell on entering hotel some sewage issue was happening .Not in the nicest area so bit disappointed. Decor very dated reminded me of a granny's house a little bit .Dinner was OK but still water in glass bottle needs to have seal on it not broken so customers are not questioning if paying for tap water .Breakfast isn't great and over priced at 18 euro each .At breakfast we were offered several juices and coffee's brought to table which was lovely .

2026-04-10 • via Nuitee
M
MIHAI • couple • ro
10
Pros:

Totul

2026-04-08 • via Nuitee
M
Marc • extended_group • fr
9
2026-04-07 • via Nuitee
C
Cristina • solo_traveller • ro
9
Excelent
Pros:

Locația excelentă, amabilitatea personalului, flexibilitatea! Mulțumesc

2026-04-07 • via Nuitee
M
Marius • couple • ro
8
Pros:

All

Cons:

The noise from the street

2026-04-06 • via Nuitee
C
Crina • couple • ro
10
2026-04-06 • via Nuitee
L
Laura • family_with_children • ro
8
2026-04-06 • via Nuitee
B
Bogdan • couple • ro
5
2026-04-05 • via Nuitee
K
Krasatulicika85 • couple • gb
10
Pros:

Everything was perfect, I stop every time here, I feel like at my home, food it's perfect, very clean, confort. So it's excellent chosen..
Thank you 😊

Cons:

Never was disappointed.

2026-04-05 • via Nuitee
A
Anca • couple • ro
10
2026-04-05 • via Nuitee
B
Barbu • couple • ro
10
Pros:

Loctia superbă

2026-04-02 • via Nuitee