The Hotel Ojibway, Trademark Collection by Wyndham

Hotels
Trademark
8.1 (552 reviews)
240 West Portage Avenue , Sault Ste. Marie , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location near Soo Locks
Friendly/helpful staff
Comfortable beds and pillows
Recently renovated rooms (for some units)
Ample free parking and walkable to restaurants/shops
Cons:
Significant cleanliness issues (dirty carpets, unemptied trash)
Outdated areas/old building and occasional room maintenance problems (broken fridge, stains, noisy bed)
Limited/minimal continental breakfast and lack of gluten-free/hot options
Front desk slow or unattended at times

Categories

Cleanliness
5
Multiple guests reported cleanliness issues: trash not emptied on arrival, very dirty carpets and hallways, stains in carpet — clear negative trend.
Service
10
Staff frequently described as friendly, sincere and helpful; a few reports of slow check-in or lack of front-desk attendance noted but overall sentiment toward staff is strongly positive.
Location
10
Repeatedly praised as an excellent, central location — immediate access to Soo Locks, walking distance to shops and restaurants; location is a clear strong point.
Room Quality
8
Mixed comments: several rooms recently renovated and described as comfortable with good pillows and towels, while others noted old fixtures, noisy beds, stains and a broken fridge — overall slightly above average.
Amenities
7.5
Basic amenities present (fridge, microwave, towels, parking), but some failures reported (fridge stopped working) and the hotel feels older in parts.
Value for Money
8.1
Standard quality for this hotel tier.
Food and Beverage
6.8
Continental breakfast described as minimal and cold with pre-packaged items; guests requested more fresh/toastable options and gluten-free choices — below expectations.
Overall Experience
9.4
Overall stays skew positive due to location, helpful staff and some renovated rooms; however cleanliness and breakfast shortcomings temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:40

Property Description

Convenient Location near Mary's River
This Sault Sainte Marie gem, The Hotel Ojibway, Trademark Collection by Wyndham, is just a stone's throw away from the picturesque Mary's River.

Comfortable Rooms with Scenic Views
Indulge in cozy accommodations featuring a cable TV, coffee-making facilities, and stunning views of either the lake or the river.

Fitness Center and Free Parking
Stay active at the on-site fitness center or explore the area with ease thanks to complimentary parking provided by The Hotel Ojibway, Trademark Collection by Wyndham.

Experience the beauty of Sault Sainte Marie and its surroundings with attractions like the River of History Museum, Kewadin Casino, and Lake Superior State University just a short distance away. Book your stay now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CIU

Location

Guest Reviews

8.1
Based on 552 reviews
Cleanliness: 5
Service: 10
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8.1
Food and Beverage: 6.8
Overall Experience: 9.4
B
Brandy family_with_children us
1
2026-08-31 via Nuitee
D
Debera couple us
9
Convenient location
Pros:

Breakfast consisted of dry cereal, pre packaged sweets and coffee but not to worry many excellent restraunts just steps from this hotel. The location was great, easy to walk or drive to things of interest. Would recommend.

2026-08-29 via Nuitee
P
Peter and Laura solo_traveller us
9
Great Stay. Historical building. Great location.
Pros:

It was convenient to the points of interest.
The building in itself was really cool. Considering the age & history.
It is obviously not SUPER much modern.
Clean, Decent continental breakfast.

Cons:

Nothing.

2026-08-21 via Nuitee
C
Christina solo_traveller us
10
2026-08-20 via Nuitee
B
Barbara couple us
8
Pros:

Front desk staff

Cons:

Room was minimal and very plain.

2026-08-18 via Nuitee
T
Terry extended_group us
5
Pros:

Location

Cons:

They only cleaned after your third night.
We stayed 3 nights- no cleaning service or fresh towels.

2026-08-15 via Nuitee
S
Shawne couple us
1
2026-08-15 via Nuitee
A
Alyson couple us
9
Pros:

Comfy bed. Close to the Soo locks.

2026-08-11 via Nuitee
K
Kimberly extended_group us
5
2026-08-09 via Nuitee
T
Travis couple us
9
2026-08-09 via Nuitee
K
KATHRYN family_with_children us
6
It was fine for what we needed. Just a place to sleep, nothing fancy. It was a good location.
Pros:

Location was perfect! Went went to tour the Soo Locks and this is right next door. Walking distance to restaurants and souvenir stores.

Cons:

Trash was not empty upon entering our room, a minor miss on the cleaning staff. Lack of attendance at the front desk. Bare minimum for towels and blankets.

2026-08-07 via Nuitee
T
Tamara couple us
7
2026-08-05 via Nuitee
V
Vacation735856 NONE Commerce Township, Michigan
10
Great spot in Sault Ste. Marie
Pros:

Friendly hotel staff, VERY nice room, comfortable bed and pillows. Perfect location for the Soo Locks. There are shops and restaurants within walking distance, and the locks viewing park is right across the street.

2026-07-27 via Tripadvisor
J
joanmW2888VF Couples Swartz Creek, Michigan
10
Ojibway Hotel-Old Classic Charm
Pros:

Always fun to stay in the midst of the city of Sault Ste Marie. We are frequent visitors and like the charm of an old, classic hotel, versus the typical strip motel. Parked the car and walked everywhere. Our room was recently renovated (all are or have been). Comfy pillows and bed, and roomy. Nice towels , fridge and microwave. Like being able to open windows to have outdoor air and not run the A/C. Continental breakfast is the only thing I’d upgrade. Eliminate pre packaged muffins and pastries and have bagels for toasting, offer milk (almond milk and 2%) in pitchers— the bottled 2% is too large an amount for a bowl of cereal as well as too much for anyone bothered by milk.

2026-07-25 via Tripadvisor
K
Kenneth couple us
9
2026-07-25 via Nuitee
O
Orietta extended_group us
8
Convenient
Pros:

Central

Cons:

Old building

2026-07-22 via Nuitee
B
Busym0m03 Couples Saint Joseph, Missouri
8
Nice hotel, fantastic location.
Pros:

Fantastic location, just across from the Soo Locks Corp of Engineer park. Ample free parking. And walkable to many restaurants, shops and attractions.
Nice older hotel, clean rooms, comfortable bed, fluffy towels and plenty of hot water. Typical cold breakfast, but adequate. Close to several coffee shops and restaurants if you want more.
Staff was sincere, helpful and professional.
Would stay here again, nice hotel.

2026-07-21 via Tripadvisor
S
Sherrill solo_traveller us
7
Pros:

The staff was great.

Cons:

The floors specifically were terribly dirty in both the halls and in our room. I wore socks in the room and had to throw them away after I washed them. They were that dirty from the carpet in the room.

2026-07-16 via Nuitee
7
743peric NONE
2
Stay somewhere else
Pros:

This hotel needs a remodel/update. Everything was old and barely worked. The fridge in our room stopped working in the middle of the night.with all of our road trip food it in, there were no dark shades on one of the windows so we were up bright and early when the sun rose, there were stains in the carpet and the bed made noises every time you moved, there was no air conditioning in the lobby and we had to wait 20 minutes to check in because their computer system was slow, and the elevator was old and would open the doors before you reached the floor completely. Then, to top it off, they had no gluten free options for breakfast and no hot food at all. It was more of a snack bar than breakfast. I would not come back.

2026-07-13 via Tripadvisor
S
shannonbX1234MU NONE
2
Not great experience, bed was soaked in urine
Pros:

Check in took a long time, the employee had me stop and wait while she checked in others. She had to call a manager and found out she couldn't make it work because they overbooked our room type. OK, we took a double queen instead of double queen deluxe (we didn't have a fold out couch anymore). But st bedtime the kids noticed the center of the bed felt wet. We discovered the mattress was saturated in urine and had soaked through the mattress pad to what we were feeling on the sheets. Once we removed the mattress pad the whole room smelled like urine, not sure how the maids had missed it. The young woman at the desk got us a new room so we packed up and moved down the hall. A couple of small issues with the new room I wouldn't care about except for the prior issues only. At check out the desk people didn't even bring it up. After we brought it up they let us know that they took the room out of circulation now, but didn't have any apology or any reference to the fact my kids were laying in someone else's urine. The hotel is in a great location and has a cool history. If they had made any effort to make things right it would have helped. It just felt like it was one thing after another, and that management is lacking.

2026-07-13 via Tripadvisor