Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon by IHG

Hotels
•
Holiday Inn Express
8 (222 reviews)
1175 Technology Drive , O Fallon , US
+1 636-300-4844

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent complimentary breakfast (hot items, cinnamon rolls, well stocked)
Convenient, well-located hotel
Spacious, nicely decorated rooms with good lighting and outlets
Friendly/front-desk staff cited positively by many guests
Large TVs and comfortable in-room design for many
Cons:
Serious cleanliness issues reported (dirty sheets/towels, urine, mold, filthy rooms)
Unreliable Wi‑Fi and inconsistent handling of tech issues
Inconsistent management resolution (refund/billing problems)
Some rooms had hard beds, outdated showers, thermostat problems
Occasional unpleasant smells (carpet replacement glue) and dirty in-room coffee makers

Categories

Cleanliness
4
Multiple guests reported seriously poor cleanliness: filthy rooms, dirty sheets/towels with hair, urine in/around toilet, mold in coffee pot, and carpet/glue smells — significant concerns for some stays.
Service
9.5
Front-desk and many staff were frequently described as friendly and helpful; several guests specifically praised staff. However, there are noted inconsistencies (Wi‑Fi handling, a promised refund not honored) that affected some stays.
Location
9
Location repeatedly described as convenient and exactly where guests needed to be.
Room Quality
8
Rooms often called spacious, nicely decorated, with good lighting and outlets; some reports of hard beds, shower/thermostat issues, and occasional assignment to a handicap room that guests found unsuitable.
Amenities
8.5
Breakfast/dining area and in-room features are highlights (well-stocked breakfast, large TVs); notable negatives include unreliable Wi‑Fi and occasional dirty/poorly maintained in-room coffee makers or dated showers.
Value for Money
6.5
Mixed perceptions: several guests found the price reasonable and good value, while others felt overcharged given cleanliness or room issues (including nonrefundable pet fee complaints).
Food and Beverage
9
Complimentary breakfast received very strong praise (hot items, cinnamon rolls, bacon, biscuits & gravy). Isolated negatives (moldy coffee pot, dirty coffee maker) were reported but overall breakfast is a standout.
Overall Experience
9.5
Many guests enjoyed the stay due to excellent breakfast, convenient location, comfortable rooms for some, and generally friendly staff; however, significant cleanliness failures and inconsistent issue resolution affected several stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Heated Indoor Pool for Relaxation
Indulge in a refreshing swim at the heated indoor pool at Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon. Perfect for unwinding after a long day of travel or exploring nearby attractions.

Convenient Amenities for Business and Leisure
Whether you're here for work or leisure, take advantage of the on-site fitness center and 24-hour business center. Stay connected with free Wi-Fi and make use of the cable TV with HBO for entertainment in your downtime.

Deluxe Rooms and Suites for Comfort
Enjoy spacious and modern rooms and suites equipped with all the essentials for a comfortable stay. From the convenient tea and coffee-making facilities to the added perks in the suites like a microwave and fridge, your needs are catered to.

Book your stay at Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon now to experience comfort and convenience during your visit to O’Fallon, Missouri.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 222 reviews
Cleanliness: 4
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
R
Riley • couple • us
9
Pros:

great location! very clean & well maintained!

Cons:

everything was perfect! I wish the room had the little individual makeup remover wipes.

2026-11-02 • via Nuitee
T
Traci • couple • us
9
Enjoyable and would stay again!
Pros:

Cleanliness, the room was great and nice staff

Cons:

A little pricey

2026-11-01 • via Nuitee
S
STEPHANIE • couple • us
5
2026-10-26 • via Nuitee
H
Hudson • family_with_children • us
10
2026-10-21 • via Nuitee
J
Julie • couple • us
9
2026-10-15 • via Nuitee
D
Dave-Julie • solo_traveller • us
9
Outstanding breakfast and other strengths make this a great stay and value!
Pros:

On the outside, this is just an average looking mid-priced Holiday Inn. But you walk into a nicely decorated, new looking, lobby and large breakfast seating area. To my surprise, I had the best complimentary breakfast of maybe the last 100 hotels I've been in. They were well stocked with all of the normal breakfast items, including hot freshly cooked bacon, scrambled eggs, biscuits and gravy, and some especially awesome hot cinnamon rolls!

The rooms are very spacious, have lots of outlets, are nicely designed and decorated, and with great bed linens. Lighting was outstanding, compared to many hotels with dim and inconvenient lights.

Cons:

The front desk staff were excellent, however uniforms would have nicely complemented the otherwise higher-end looking lobby and breakfast area.

2026-10-13 • via Nuitee
J
James • solo_traveller • us
10
Great place to stay and great price
Pros:

Ease of checking in. Bed was very comfortable. Plenty of variety for breakfast. TV (55" at least)was large compared to other hotels I've stayed in.

Cons:

Not a terrible issue but the shower could be updated

2026-10-11 • via Nuitee
T
Treiber • extended_group • us
7
It was ok accept for the smell.
Pros:

Location

Cons:

They were replacing carpet so it smelled like glue!

2026-10-07 • via Nuitee
J
Janet • couple • us
10
2026-09-17 • via Nuitee
K
Kimber • family_with_children • us
1
Filthy room.
Pros:

The location was convenient.

Cons:

The room was filthy. The sheets and towels were dirty and had hair all over them. The bathroom was disgusting, urine on and around the toilet. Shower and sink were dirty. Complained at the front desk and was told they would notify the manager immediately. I never heard back from anyone.

2026-09-13 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-08-31 • via Nuitee
W
Wright • couple • us
10
2026-08-30 • via Nuitee
1
18GaryF18 • Business • Castle Rock, Colorado
2
Wi-Fi does not work!! Employees/operator are clueless!
Pros:

If you need to use your computer for work or anything you don’t have WI-Fi. When you ask people about it at front desk they tell you it will be working shortly (it never worked the 4 days I was there), or they knew nothing. Most seemed not to care. Stay somewhere else.

2026-08-25 • via Tripadvisor
M
Myrna • solo_traveller • us
9
Cons:

I didn’t understand why I was put in a handicap room. The shower head was a problem.

2026-08-15 • via Nuitee
S
Sharon • couple • us
7
2026-08-03 • via Nuitee
J
joshmS4177XY • Business
2
Terrible business
Pros:

An unauthorized reservation was made using our company credit card. We discovered it and contacted the hotel within an hour to cancel. Despite acting immediately, the hotel refused to issue a full refund and returned only 50% of the charge. What made the situation even more frustrating was that a manager told us they would take care of it and provide a full refund, but that promise was not honored. We are very disappointed with how Holiday Inn handled this situation.

2026-07-28 • via Tripadvisor
D
Diane • solo_traveller • us
7
My room was comfortable, clean and organized.
Pros:

The breakfast is good. I only ate breakfast once in the dining room and grabbed a bagel for my drive home.

Cons:

The morning I ate in the dining room it was very busy and crowded and loud. I prefer a more quiet atmosphere.
Also, my tv wasn’t programmed with channel names. I got frustrated and didn’t even try to watch it.

2026-07-21 • via Nuitee
C
Chris • solo_traveller • us
10
2026-07-20 • via Nuitee
G
gentry • solo_traveller • us
6
Biggest waste of 179 dollars.
Pros:

Breakfast

Cons:

Beds were really hard, coffee maker in my room was DISGUSTING, and im pretty sure one of the beds in my room wasnt changed before my check in. It looked slept in when I arrived. I paid 129 PLUS a nonrefundable pet fee of 50 dollars for 1 night and my dog was cleaner than the stuff in my room. 328.

2026-07-14 • via Nuitee
J
jerry • couple • us
5
We loved this place when we stayed here in 2025, unfortunately will not return.
Pros:

Location was right where we needed to be

Cons:

Site wasn’t as clean as it was when we stayed there almost a year ago to the day. Mold growing out of the coffee pot in our room. Could not adjust the thermostat on our room down to 70 or below.

2026-07-09 • via Nuitee