Super 8 by Wyndham Vancouver East

everything was great

Paid for free breakfast that they did not have.

Hard bed, no cushioning. Standard size pillows on a king size bed. Mold in shower, sink, & toilet. Advertised with breakfast, NO breakfast. No coffee machine in room. No ice available - machine broken & no repair in sight. Daily room cleaning was laughable. Had to ask for wi-fi, info was not readily given. Threadbare towels. Freezer couldn't be used due to ice build-up. Hair dryer holder broken. Toilet rocked & not in proper alignment. Severe rust on mini-fridge door. Extremely small room.

The furniture looked like yard sale finds. One chair had a loose leg. I was there 3 days, with NO room cleaning at all. Carpet and chair stained. Carpet had a big wrinkle that was a trip hazard for my husband. It served a purpose of somewhere to sleep while my husband was in the hospital, but would never stay there again

All was good, great location.

a bit expensive for the quality of room

Not very clean around building

I did not not like anything

Only problem was trying to get the door open, it was a bit jammed every time we tried to open it otherwise very good value.

Understanding that maintenance is required. I didn’t appreciate that I didn’t get a heads up to let me know that the parking would be limited. Otherwise I may have changed where I was staying.

Bathtub made of plastic and every step you took made it feel like the bathtub was going to give in, one tiny garbage can, AC sucks, TV didn't work at all, had to use key card multiple times to unlock door every single time, cigarettes everywhere outside, and puke outside, stairs shake when walking up them, railings to stairs missing bolts and were zip tied instead, reserved ADA accessible room and got upstairs instead, dresser and nightstands unbalanced, shower only sprays out from half the shower head, and door not secure (pictures). We told them online, and on the phone we'd be coming after midnight, rang bell for 10+ minutes both times until someone finally came. Woman was really rude, the guy was ok.

The office chair pleather was almost completely peeled off, the laminate on the bathroom door was coming off, the sheets were stained, my husband kept waking up to spiders crawling on him and I found a dead spider on his back! It was awful! We took pictures of everything and the owners didn’t care. No refund, no apologies, simply didn’t care.

I paid for the room through booking.com and was charged a second time by the hotel. Booking.com said I needed to contact the hotel. I called and they said they would reverse charges and then a few days later was charged a 3rd time. Super 8 customer service agent told me I had to dispute the charges with my bank. All of this for a hotel that was really inexpensive and had a great bed but the hotel and grounds are in disrepair. The door looked like it had been kicked in on multiple occasions. Also the hotel claims to have free breakfast and does not, and wifi is not free.

Needs some repairs such as the bathroom door and desk chair.