The Grand Scarborough

Hotels
•
Britannia Hotels
6.4 (14833 reviews)
St Nicholas Cliff , Scarborough , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and warm rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate food quality
Room issues

Categories

Cleanliness
5.15
Several reviews mentioned issues with cleanliness, including shabbiness and bathroom problems.
Service
7.65
Although the staff were hardworking and friendly, they were noted to be understaffed.
Location
8.15
Comments indicated the location was convenient and liked by guests.
Room Quality
5.65
Concerns about dated decor and comfort, with some rooms needing repair.
Amenities
6.65
Facilities available but noted shortages in some amenities and furniture.
Value for Money
6.15
While some viewed the value as good given pricing, others felt let down for what they received.
Food and Beverage
5.15
Food quality was generally reported as poor, with many complaints about choice and temperature.
Overall Experience
6.65
Mixed feelings, with many dissatisfied with specific issues while some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Victorian Charm with Stunning Sea Views
The Grand offers a unique Victorian experience with breathtaking views of Scarborough's Harbour and South Bay. Enjoy nightly entertainment in the mesmerizing Cabaret Ballroom.

Luxurious Rooms and Dining Options
Indulge in comfortable rooms with en-suite bathrooms, TVs, and tea/coffee facilities. Upgrade to a Premier room with a spa bath. The Harbour Lights Restaurant serves delicious English meals, while the Coffee Shop offers light bites and afternoon tea.

Live Music and Proximity to Attractions
Experience live music and bingo in the vibrant Cabaret Ballroom. Explore sandy beaches nearby and visit the Scarborough Spa. With a central location near the train station, The Grand is the perfect choice for your Scarborough getaway.

Book now to experience Victorian elegance by the sea at The Grand Scarborough!

Important information:

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.4
Based on 14833 reviews
Cleanliness: 5.15
Service: 7.65
Location: 8.15
Room Quality: 5.65
Amenities: 6.65
Value for Money: 6.15
Food and Beverage: 5.15
Overall Experience: 6.65
9
998suzannej • Couples • Sunderland, Tyne and Wear, England
2
They need to take the 'Grand' out of the name
Pros:

This was possibly the worst hotel I have ever stayed in. We were put in a stuffy windowless room then told we'd have to pay an extra £20 for the pleasure of a room with a window, which we did. The room wasnt much better, bathroom unclean and smelt like a public toilet. The hotels dated, stains on stair carpet. It needs a massive upheaval.

2026-06-27 • via Tripadvisor
E
ellie • couple • gb
5
2026-06-27 • via Nuitee
B
Barry • extended_group • gb
8
Great stay close to everything
Pros:

Location perfect breakfast was great

Cons:

We're the room was in the basement

2026-06-27 • via Nuitee
J
Jessica Helen • extended_group • gb
6
Pros:

Area was beautiful, main lobby stunning and staff were very helpful.

Cons:

1 Lift was out of order leaving just one small lift servicing a very large number of rooms, we were on 4th floor and that unfortunately meant a lot of waiting around with our luggage.
The room was pleasant but only had one plug socket, it which the tv and mini fridge were already plugged in. For a room that accommodates 3 people this was very frustrating as we couldn't charge phones, use the fan and other appliances at the same time.

2026-06-27 • via Nuitee
A
Angela • family_with_children • gb
3
Wouldn't stop again
Pros:

Not a lot

Cons:

Tea bag pot filthy. No toilet paper. Couldn't get the lights to work straight away. Electric box coming off the wall. Only one small lift. Windows filthy. Only one staff on at reception so couldn't get to help us.

2026-06-27 • via Nuitee
P
Peter • solo_traveller • gb
1
2026-06-27 • via Nuitee
D
David • couple • gb
6
2026-06-27 • via Nuitee
E
Edward • couple • gb
3
I am very disappointed.
Pros:

The hotel is close to the beach; that is its only advantage.

Cons:

The hotel is nothing but filth, a bad smell, and bad food.

2026-06-27 • via Nuitee
D
Dalma • solo_traveller • gb
7
2026-06-27 • via Nuitee
J
joanne • extended_group • gb
1
Waste of money
Pros:

Nothing

Cons:

Foisty old smell all over the hotel. Window had to be open due to heatwave and the birds outside all the windows made it impossible to sleep !
Never got any sleep at all

2026-06-27 • via Nuitee
C
Chris B • solo_traveller • gb
10
2026-06-27 • via Nuitee
R
ricky • solo_traveller • gb
9
Great yearly get away
Pros:

We go every year for our anniversary and it's brilliant. Nice room with a great view of the south bay.
Great location to get to town, the front, parking at npc balmoral.

Cons:

Some areas of the hotel are run down but it's never bothered us.

2026-06-27 • via Nuitee
B
Bryan • solo_traveller • gb
1
Cons:

Everything at the Grand was of very poor standard, the hotel was uncleaned in the four days I was there, the rooms were also very poorly kept. My 83 year old mother's shower had at least 3 years of lime scale and sprayed straight out of shower and in her face. They ignored our instructions that she was partially sighted and had walking difficulties and needed a walker and to be kept on floor 2 or 3. She was put on the sixth floor, to top it off only one lift was working in the whole hotel for four days . Meaning she could have a minimum of 20 minutes to wait to get into lift to go to reception and the same to go bk to her room. So there was absolutely nothing to like about our stay there.

2026-06-27 • via Nuitee
J
jean • solo_traveller • gb
8
Pros:

Location and hotel room dated but comfortable

Cons:

Lifts were broken ,, a dead pigeon outside

2026-06-26 • via Nuitee
B
Beverely • couple • gb
9
Happy and rested
Pros:

Always love it

Cons:

Very clean

2026-06-26 • via Nuitee
P
Philip • couple • gb
3
Didnt stay there
Cons:

Room was not what i booked and was in the bottom of the hotel with a window that didnt face anywhere and the smell was bad as well

2026-06-26 • via Nuitee
M
Mark • extended_group • gb
7
2026-06-26 • via Nuitee
A
Abby • family_with_children • gb
10
Brillo
Pros:

Rooms are well sized for families

2026-06-26 • via Nuitee
I
I492AYjohnc • Friends getaway
2
Poor service
Pros:

Only one card to enter the room as a group. Reception wouldn't give access to everyone. So couldn't gain access to our Room once the person who had the card went to bed early. Had to sleep in reception. Very poor service. Would not recommend the hotel

2026-06-25 • via Tripadvisor
D
debtA6141OD • Friends getaway
4
Not so Grand hotel
Pros:

This hotel is not pleasant to stay in. Rooms lack basic essentials. No toilet roll holder, no bathroom shelf to place toiletries, no towel rail just a hook on the wall. Decor tired and poor. Furniture in room looks like it was picked up from charity shop. It was noisy and chaotic and not at all relaxing. The housekeeping staff were seen once in the corridor. No one came into our room the 4 days we were there. You have to ask at reception if you need anything.Found what we thought was a quiet area on the 3rd floor, but constant traffic and doors slamming. Food was okay, didn’t starve but not very imaginative. The staff were friendly.

2026-06-25 • via Tripadvisor