Victoria & Alfred Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.8 (1545 reviews)
V&A Waterfront Pierhead , Cape Town , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Hotel needs an upgrade
Some noise issues
Room service inconsistencies

Categories

Cleanliness
8.38
Some guests noted the hotel feels dated, suggesting a need for updates.
Service
9.35
Many reviews highlighted the helpfulness and friendliness of the staff.
Location
9.39
Consistently praised as excellent, with easy access to attractions.
Room Quality
8.84
Rooms were generally reported as spacious and comfortable.
Amenities
8.87
Amenities such as breakfast and spa services received positive mentions.
Value for Money
8.33
While some found it good, others felt the hotel needs an upgrade to justify costs.
Food and Beverage
8.38
Breakfast was highlighted positively, though some issues with room service were noted.
Overall Experience
8.85
Overall a very enjoyable stay with a strong recommendation for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:38

Property Description

Luxurious Accommodation with Stunning Views
Experience the epitome of luxury at the V&A Hotel. Each room and loft offers breathtaking views of the Alfred Basin, Table Mountain, or the piazza. Enjoy the comfort of king or twin beds, a minibar, and a lavish en suite bathroom.

Dining with a View
Indulge in exquisite meals at Ginja Restaurant, overlooking the quayside with mesmerizing views of the harbour and Table Mountain. Start your day with a delightful breakfast at Dash restaurant, situated at our 5-star sister property, Queen Victoria Hotel.

Convenient Location and Exclusive Amenities
Immerse yourself in the vibrant V&A Waterfront area, filled with shopping, entertainment, and historic sites. Take advantage of the hotel's pool at Dock House Boutique Hotel and feel secure with our 24-hour security services.

Book now to elevate your stay at the Victoria & Alfred Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1545 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
D
Daniella • couple • us
9
2026-02-11 • via Nuitee
S
Serif • couple • tr
7
2026-02-11 • via Nuitee
S
Stephen • couple • gb
1
Awful in all respects.
Pros:

The location

Cons:

The fact the bar and restaurant were closed during our stay, with no advance notice. The staff were obsequious about the situation regarding the closures. Our room was next to a store room with people making noises. We were given a note saying the bar closed at 4, however the lady serving drinks on the terrace refused to serve us at 2.30. We asked for a discount and the manager said as we booked through Booking.com she couldn’t give us a discount. So she said don’t use booking.com. We won’t again.

2026-02-10 • via Nuitee
K
Kim • solo_traveller • au
9
Fantastic location, beautiful hotel but quite pricey
Pros:

Perfect location on the V&A Waterfront. Lovely hotel.

Cons:

Some staff were not very helpful and quite dismissive at times

2026-02-10 • via Nuitee
B
Basilio • solo_traveller • mz
9
2026-02-10 • via Nuitee
K
Koo • couple • mu
10
Would definitely come back again
Pros:

Very friendly and professional staff specially at the reception
We enjoyed the room and the breakfast and decided to come back again on our last day in Cape Town.
Fawwaz was so friendly, helpful and professional so we book via him again. He is a real asset to the hotel. 👍
Thapelo, Lilitha and Asa also assisted us professionally 👍
We kept our big luggage in the hotel from our first stay and came back few days after with no problem
They offer us to have a quick shower as they could not give us late check out due to super full occupancy and our flight was close midnight.
The breakfast was excellent. Good service and high quality food.
Room was very clean and the bed was very comfortable.
The luggage staff were also very helpful
We really enjoyed our stay in this hotel.
Shopping and eating choices were immense so would love to come back one day 😊

Cons:

Nothing

2026-02-09 • via Nuitee
L
Lee • couple • gb
10
Fantastic few days at the Victoria & Alfred
Pros:

Lovely hotel in a great location

Cons:

Nothing

2026-01-31 • via Nuitee
W
Waltraud • couple • de
8
Wir kommen wieder
Pros:

Sehr gutes Frühstück, Lage optimal

2026-01-29 • via Nuitee
J
Jan • solo_traveller • nl
8
2026-01-27 • via Nuitee
P
Phillip • couple • us
8
Nice place but expensive
Pros:

Location, quality of facility and rooms

Cons:

Very expensive, pre-arranged airport pickup by the hotel was an hour and 20 minutes late

2026-01-27 • via Nuitee
M
Mary • extended_group • ie
10
We had a wonderful 4 day stay in hotel and would highly recommend taking some Guuded tours with Waleed who works with Ma
Pros:

beautiful waterfront hotel

2026-01-25 • via Nuitee
M
Matthias Dr. • couple • de
9
2026-01-24 • via Nuitee
W
Willie • extended_group • za
10
2026-01-23 • via Nuitee
A
andrew • extended_group • au
10
Great stay at a fine hotel
Pros:

Great location great rooms and staff

Cons:

Nothing everything was amazing

2026-01-22 • via Nuitee
R
Rosana • couple • br
10
Excelente
Pros:

Localização excelente

2026-01-21 • via Nuitee
3
373colinb • Couples • Aberdeen, Aberdeenshire, Scotland
10
Great hotel in a spectacular location
Pros:

Our first time in Cape Town so the V&A was recommended and so glad we listening. Its the centrepiece of the Waterfront development with spectacular views of Table Mountain whilst sitting having breakfast. Such a safe area with so many great restaurants and bars only minutes away. The pool and gym are located at the sister hotel which is a 2 minute walk from reception. The On - Off Bus stop is also located about 3 minutes walk away so you can explore the city.
A definite place to stay if you go to Cape Town

2026-01-20 • via Tripadvisor
M
Marizanne • family_with_children • za
5
First impressions were disappointing - but it ended more postive.
Pros:

The fact that that the manager moved us to a better room.
The Manager were very helpful.

Cons:

We were booked into a small loft room which made me feel claustrophobic - i did not have large windows - only roof windows with a low ceiling. It is ridiculous to pay R 10 000 per night for such a room.
Luckily the manager moved us to a better room which I appreciated. he even brought our luggage to the room himself.
The hotel's interior does not go with the exterior. You need to redo the interior. The carpets are also dirty in the hallways and rooms (we saw three rooms).
The dining area has no atmosphere - very bare.
When we arrived for breakfast, no one offered us tea or coffee - we had to search for someone to assist us. The coffee cups arrived without teaspoons. When we asked for hot water, we received lukewarm water.
The scones were also not that fresh.
The staff who handled our luggage and car were very friendly, but the staff in the restaurant clearly needs customer service training. We recently visited the Royal Livingston Hotel in Zambia and the Twelve Apostles in CT - the service at these two hotels were excellent. The interior of both hotels is exquisite.

2026-01-19 • via Nuitee
F
Fiona • solo_traveller • gb
10
We will be back !
Pros:

Everything - location , staff and breakfast in particular !

Cons:

Nothing

2026-01-19 • via Nuitee
J
Jean • couple • us
9
2026-01-19 • via Nuitee
D
david • couple • gb
9
2026-01-18 • via Nuitee