Victoria & Alfred Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.8 (1586 reviews)
V&A Waterfront Pierhead , Cape Town , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Hotel needs an upgrade
Some noise issues
Room service inconsistencies

Categories

Cleanliness
8.38
Some guests noted the hotel feels dated, suggesting a need for updates.
Service
9.35
Many reviews highlighted the helpfulness and friendliness of the staff.
Location
9.39
Consistently praised as excellent, with easy access to attractions.
Room Quality
8.84
Rooms were generally reported as spacious and comfortable.
Amenities
8.87
Amenities such as breakfast and spa services received positive mentions.
Value for Money
8.33
While some found it good, others felt the hotel needs an upgrade to justify costs.
Food and Beverage
8.38
Breakfast was highlighted positively, though some issues with room service were noted.
Overall Experience
8.85
Overall a very enjoyable stay with a strong recommendation for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:38

Property Description

Luxurious Accommodation with Stunning Views
Experience the epitome of luxury at the V&A Hotel. Each room and loft offers breathtaking views of the Alfred Basin, Table Mountain, or the piazza. Enjoy the comfort of king or twin beds, a minibar, and a lavish en suite bathroom.

Dining with a View
Indulge in exquisite meals at Ginja Restaurant, overlooking the quayside with mesmerizing views of the harbour and Table Mountain. Start your day with a delightful breakfast at Dash restaurant, situated at our 5-star sister property, Queen Victoria Hotel.

Convenient Location and Exclusive Amenities
Immerse yourself in the vibrant V&A Waterfront area, filled with shopping, entertainment, and historic sites. Take advantage of the hotel's pool at Dock House Boutique Hotel and feel secure with our 24-hour security services.

Book now to elevate your stay at the Victoria & Alfred Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1586 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
C
Charles • couple • za
10
Pros:

Location, all you need to do is within walking distance

2026-04-02 • via Nuitee
T
Teresa • couple • zw
6
I was disappointed with what we paid and what we got . After staying at Spier in stellenbosch it was below the standard
Pros:

Location

Cons:

The strange smell in the room like stale fried or burnt palm oil from a fryer
Hand rail falling off wall
This hotel needs a renovation to keep up with new modern sustainable world markets

2026-04-01 • via Nuitee
A
Alison • couple • gb
7
Pros:

Perfect location to enjoy the hubbub of the harbour.

Cons:

A little worn in places.

2026-03-31 • via Nuitee
J
JOSE BERNARDINO • couple • br
9
Excelente.
2026-03-31 • via Nuitee
S
Simphiwe • couple • za
1
Disappointing 😔
Pros:

The View when having breakfast

Cons:

Me & wife took cold showers because apparently there was a problem with the water pipes 😡😔

2026-03-30 • via Nuitee
S
Simon • couple • au
6
Very expensive for what you get - the price is all about location not the hotel.
Pros:

Excellent location, and the valet staff are outstanding.

Cons:

We have been coming here for 4 years now and every time we visit the level of service is downgraded whilst the price has increased.. not terrible by any means but disappointing for the price.

2026-03-28 • via Nuitee
G
Gerald • couple • gb
8
Wonderful experience
Pros:

Fantastic location, lovely room & excellent breakfast, all delivered by friendly & efficient staff.

Cons:

Noting

2026-03-27 • via Nuitee
T
Timothy • couple • gb
8
Paid the price for a great location and overall had an all round enjoyable holiday.
Pros:

The location was very good and access easy. Our room overlooked the Marina and had excellent views.

Cons:

Comparatively expensive for a South African hotel

2026-03-26 • via Nuitee
S
Sylviane • solo_traveller • fr
1
Pros:

Very disappointing experience — unacceptable for this price
I stayed at the Victoria & Alfred Hotel and paid 851 € for 2 nights, expecting the level of comfort and service associated with a premium hotel. Unfortunately, my experience was extremely disappointing.
There was no hot water in my room for two consecutive mornings. The first evening I had hot water, but the next morning there was none. Later that same day, when I tried to take a bath in the evening, the water was only lukewarm. I informed the hotel about the issue.
The following morning, again no hot water, and I was told to go and take a shower at the spa instead of being able to use my own room. For a hotel of this standard, this is simply not acceptable.
To make matters worse, no compensation or goodwill gesture was offered, despite the repeated inconvenience and my clear dissatisfaction.
On the morning of check-out, I even received a phone call reminding me to leave the room because it was 11:10 instead of 11:00, even though the delay was caused by the lack of hot water. This felt completely inappropriate given the situation.
The hotel placed a notice in the room about temporary water interruption, but this does not justify the lack of proper service recovery or compensation.
For the price paid, this level of service is unacceptable. I would not stay here again.

Cons:

Very disappointing experience — unacceptable for this price
I stayed at the Victoria & Alfred Hotel and paid 851 € for 2 nights, expecting the level of comfort and service associated with a premium hotel. Unfortunately, my experience was extremely disappointing.
There was no hot water in my room for two consecutive mornings. The first evening I had hot water, but the next morning there was none. Later that same day, when I tried to take a bath in the evening, the water was only lukewarm. I informed the hotel about the issue.
The following morning, again no hot water, and I was told to go and take a shower at the spa instead of being able to use my own room. For a hotel of this standard, this is simply not acceptable.
To make matters worse, no compensation or goodwill gesture was offered, despite the repeated inconvenience and my clear dissatisfaction.
On the morning of check-out, I even received a phone call reminding me to leave the room because it was 11:10 instead of 11:00, even though the delay was caused by the lack of hot water. This felt completely inappropriate given the situation.
The hotel placed a notice in the room about temporary water interruption, but this does not justify the lack of proper service recovery or compensation.
For the price paid, this level of service is unacceptable. I would not stay here again.

2026-03-26 • via Nuitee
M
Mark • couple • au
9
Excellent location with lovely views and short walk to lots of restaurants etc. Staff are very friendly and efficient. R
Pros:

Brilliant Location with lovely views

2026-03-25 • via Nuitee
B
Barbara • couple • de
8
für ein Kurzaufenthalt mit Fokus V&A perfekt gelegenes Hotel
Pros:

Lage

Cons:

Preisleistungsverhältnis

2026-03-25 • via Nuitee
U
uygur • couple • tr
10
2026-03-25 • via Nuitee
M
Mark • couple • je
9
Pros:

Great staff and location

Cons:

Hot water issues

2026-03-24 • via Nuitee
L
Lemari • extended_group • za
8
2026-03-22 • via Nuitee
M
Melanie • couple • at
9
Pros:

Die Lage ist fantastisch. Restaurant ist toll und die Zimmer sind äußerst geräumig für ein Stadthotel.

2026-03-22 • via Nuitee
L
Lyndsay • couple • gb
9
2026-03-21 • via Nuitee
H
Helge • couple • de
10
Würde ich weiterempfehlen trotz hohem Preis, Lohnt sich
Pros:

Lage, Blick, großzügiges Zimmer, getrenntes Klo, Ruhe

Cons:

-

2026-03-20 • via Nuitee
F
Fraser • extended_group • gb
8
Perfect location for short stay in Cape Town
Pros:

Great location. Perfect to the Cape Town waterfront. Room small but fine. Very helpful portering staff

Cons:

Rather aggressive transport manager

2026-03-19 • via Nuitee
A
Andrea • couple • gb
10
2026-03-18 • via Nuitee
G
Graham • couple • gb
8
Pros:

Location amazing and felt really safe. Pool was fantastic at sister hotel which you can use

Cons:

Didn’t find the staff overly friendly or helpful, mainly reception .

2026-03-17 • via Nuitee