The Dolphin SA1 Hotel

Hotels
Independent
7.6 (123 reviews)
Whitehalls, Swansea, Wales, SA1 3AB , Swansea , GB

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Smoke-free property
Snack bar/deli

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor cleanliness
Noisy environment
Need for updates

Categories

Cleanliness
6.21
Cleanliness was mentioned as an issue with stained carpets and walls, leading to a lower score.
Service
8.68
Staff were described as excellent, friendly, and efficient.
Location
8.72
The hotel is close to shops and transit, indicating a good location.
Room Quality
7.17
Rooms were described as generally good, but with some issues due to high tubs and light malfunctioning.
Amenities
7.2
Amenities were handled well but mentioned a need for improvement.
Value for Money
6.66
Value perceived as poor due to the condition of the rooms.
Food and Beverage
7.81
Breakfast not taken; therefore, average rating set for neutrality.
Overall Experience
8.38
The overall experience was positive with a chance of revisiting despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:13

Property Description

Convenient Dining Options
Enjoy a quick snack from the on-site snack bar or grab a drink at the bar/lounge.

Comfortable Accommodations
Relax in one of the guestrooms featuring LCD televisions and complimentary wireless internet access.

Central Location
Located in the heart of Swansea, the hotel offers easy access to Swansea Market, Swansea Castle, and other popular attractions.

For a memorable stay in Swansea, book now at The Dolphin SA1 Hotel!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Guest accommodation is sealed after cleaning

See all policies

Location

Guest Reviews

7.6
Based on 123 reviews
Cleanliness: 6.21
Service: 8.68
Location: 8.72
Room Quality: 7.17
Amenities: 7.2
Value for Money: 6.66
Food and Beverage: 7.81
Overall Experience: 8.38
D
David
10
Pros:

Room was comfortable and clean as was the whole hotel always enjoy there with its central position

2025-10-11 via Nuitee
W
Warren friends
6
Pros:

Prices reflects what you pay. Bedrooms were clean and comfortable. Bathrooms were clean.
Place is dates and could use some love and tender care. Breakfast was not special. Coffee was not good and the meal was very basic. Better to go outside for breakfast for better value for your money.

2025-09-29 via Nuitee
S
Stuart
8
Pros:

Did not take the breakfast option. Very handy for amenities.

2025-09-26 via Nuitee
K
Keegan
10
Pros:

Close to shops and transit

2025-09-26 via Nuitee
A
Ameritha
8
Short but good!
Pros:

The hotel was clean and room was very good. Slept good. Only thing was tub was too high for me with an injured knee. One of the reading lights didn’t work. Front desk staff very friendly, cheerful and quite efficient on checking in. I would stay at this hotel again.

2025-09-17 via Nuitee
T
Terry partner
10
Pros:

Great location.

2025-09-14 via Nuitee
M
Michelle partner
4
Pros:

Staff were excellent. For the price, these rooms are very, very poor.
Carpets and walls were stained and looked generally shabby. No hairdryer.
Not the fault of the staff but generally really, really noisy - doors banging, people shouting (the main doors were supposed to be locked at midnight but people were stll shouting up and down corridors at 2am).
The towels smelt as if they'd not been dried properly too.
Won't stay again.

2025-08-17 via Nuitee
P
Peter partner
6
Pros:

Poor appearance. Hotel needs updating.

2025-07-26 via Nuitee
K
Kevin partner
6
Pros:

Overall the hotel is ok the main problem we had is because of the heat we had to have the window open so could hear everything outside , because the window was open the door to our room kept rattling constantly it was hard to sleep

2025-07-20 via Nuitee
D
David
10
Comfort break
Pros:

Excellent few days spent relaxing

2025-07-17 via Nuitee
D
Danielle
10
Pros:

Stayed one night after a work event in Swansea. Decor is dated and could do with a coat of paint in the rooms. But clean and a perfectly good budget hotel. Breakfast was included in my booking and had the added surprise that I could have it delivered to my room! Would stay again!

2025-07-05 via Nuitee
H
Hugo
6
Pros:

Super friendly and helpful reception. Bed was pretty uncomfortable and bathroom moderately clean. Overall good value.

2025-07-01 via Nuitee
P
Philip partner
8
Pros:

Generally OK a little dated staff were excellent.

2025-06-23 via Nuitee
C
Cristian friends
2
Pros:

They ask for 100 pound a warranty and you never recive the money back

2025-06-23 via Nuitee
R
Ryland partner
10
Pros:

Clean, Comfortable,

2025-06-22 via Nuitee
C
Christopher family
10
Pros:

The staff were very friendly, welcoming and helpful.. The room was lovely and the beds were extremely comfortable. The breakfast was very good and the service was great. Would definitely go back again to stay

2025-06-01 via Nuitee
J
John
10
Pros:

Nice staff serving breakfast,very polite.

2025-05-30 via Nuitee
R
richard family
6
Pros:

It was fair hotel . Room was too hot only issue

2025-05-26 via Nuitee
M
Megan friends
8
Pros:

Good cheap hotel

2025-05-19 via Nuitee
D
Dylan
2
Pros:

If you’re ever in Swansea visit, PLEASE DO NOT BOOK THIS HOTEL. They charge you an additional £100 security deposit. You’re better off staying at the premier inn down the road

2025-05-15 via Nuitee