Smartr Madrid Gran Via Apartments

Hotels
9.8 (1539 reviews)
78 Calle de San Bernardo , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Water heater issues
Noise from the street
Maintenance delays

Categories

Cleanliness
9.5
The room was clean; however, there were mentions of dirty sofas and bathrooms in some reviews.
Service
9.99
The Akeah hotel staff at the reception was really helpful; but some issues with check-in timing were reported.
Location
10
The location was frequently praised as excellent, central, and convenient.
Room Quality
9.47
Rooms were mentioned as spacious and comfortable; however, issues with noise and maintenance were reported.
Amenities
9.49
Positive mentions of modern facilities, but some amenities like the TV and lack of cleaning supplies were criticized.
Value for Money
9.97
Good value was noted, especially for location and overall service.
Food and Beverage
10
Breakfast quality was good, but service issues at the location led to some frustration.
Overall Experience
10
Overall positive experience with a few noted issues, indicated by high ratings in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:28

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities: Enjoy free WiFi, a fully equipped kitchen, and air-conditioned units with a range of appliances.

Convenient Location: Situated just 1.2 km from Gran Via and Gran Via Metro Station, our aparthotel is perfect for exploring the vibrant city of Madrid.

Personalized Service: Indulge in a delicious buffet breakfast daily and take advantage of sightseeing tours to discover the nearby attractions.

Book your stay at Smartr Madrid Gran Via Apartments now for an unforgettable experience in Madrid!

Important information:

The property does not have a reception, so check-in takes place online or at the reception of the Akeah Hotel Gran Vía, located at 48 San Bernardo Street. It is open 24 hours a day. The property may request a deposit upon check-in.
Stays longer than 6 days include a free deep cleaning service. Additional cleaning services are available upon request and for an additional fee.
Towels and bed linen are provided.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.8
Based on 1539 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.47
Amenities: 9.49
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
L
laurent • solo_traveller • fr
9
2026-04-17 • via Nuitee
P
Pagano • solo_traveller • ar
7
2026-04-16 • via Nuitee
G
grigoris • extended_group • gr
9
2026-04-15 • via Nuitee
C
Celso_Franca • solo_traveller • br
9
Excelente apartamento para família com 4 pessoas
Pros:

Excelente tamanho para uma família, 3 quartos e dois banheiros. Cozinha ampla com máquina de lavar. Área externa enorme para colocar as roupas para secar. Boa varanda para a rua.

Cons:

Check-in foi feito em um hotel um pouco longe da propriedade.

Houve vazamento de dados da Booking e recebi cobranças indevidas em nome de quem alugou. Isso me impediu de fazer o check-in online por medo de fraude.

2026-04-14 • via Nuitee
C
cristina • family_with_children • es
10
Todo fabuloso.
Pros:

La ubicación

Cons:

No disponer de jabón para lavar la loza

2026-04-13 • via Nuitee
M
Mukarram • family_with_children • us
9
Overall, a great place to stay in the center of Madrid
Pros:

The apartment was excellent and perfectly located in the heart of Madrid, right on Gran Vía. The location could not have been better—most of the major sightseeing attractions were within easy walking distance, which made exploring the city very convenient.

The apartment itself was comfortable, well-maintained, and had everything we needed for a pleasant stay. Overall, it was a great choice, and I would definitely recommend it to anyone visiting Madrid.

Cons:

I wish the apartment had two twin beds in the room, as the full bed was too small for two adults.

In addition, the communication was very poor. I sent multiple messages requesting the entry code, but did not receive a response in time. I took an Uber from the train station and still did not have the code by the time I arrived at the apartment. Because of this, I had to ask the driver to take me to a hotel so I could check in there instead, which resulted in additional cost.

I eventually received the code after reaching the hotel. If the communication had been more prompt and responsive, this inconvenience could have been avoided.

2026-04-13 • via Nuitee
F
Florian • extended_group • at
10
2026-04-10 • via Nuitee
D
David • family_with_children • es
7
Pros:

Location and communication was super easy

Cons:

Property lacks cleaning and some of the furtinure (ie sofa) are significantly old

2026-04-08 • via Nuitee
S
Samorai • family_with_children • es
10
Pros:

Very clean and modern finishing.
The apartment is perfect for families or group of friends. Very close to puerta del sol and areound it many local restaurants

Cons:

Nothing.
Just be careful for the parking as this is inside the Madrid Central restricted zone. Just book parking or park your car in public parking with ticket to avoid fine.

2026-04-06 • via Nuitee
B
BETH • solo_traveller • us
10
Pros:

The location was great and it was exceptionally clean. The neighborhood is wonderful. Very safe.

Cons:

There was some confusion about how to get into the unit. We found out from other renters that you needed to go down the street to I believe 46 or 48 to the hotel to check in.

2026-04-06 • via Nuitee
R
Rafael • family_with_children • es
8
Buena experiencia.
Pros:

Es grande, céntrico y bien comunicado. Nos gustó la decoración, las estancias y baños. Muy bien los armarios y la cocina.
Viajamos en familia y estuvo muy bien para nuestras necesidades.
En general una buena experiencia y buen sitio para futuras visitas a Madrid.

Cons:

Lo único malo el sofá, incómodo. Es un sofá- cama cuyos cojines se salen al sentarte y te escurres.
También sería interesante arreglar el ruido del grifo de la cocina y poner algún trapo de manos en la cocina.

2026-04-04 • via Nuitee
C
Cau • family_with_children • fr
10
2026-04-04 • via Nuitee
M
Martin • family_with_children • cz
10
Fully recommend.
Pros:

The location near the center.
Very clean.
Great communication.

2026-04-03 • via Nuitee
V
Vercher talens • solo_traveller • es
8
2026-04-02 • via Nuitee
A
Ana • family_with_children • es
8
2026-03-31 • via Nuitee
R
RUBEN • family_with_children • es
9
BUENOS APARTAMENTOS PERO CAROS
Pros:

EL TAMAÑO

Cons:

FALTA ALGO DE MANTENIMIENTO, LAS CAMAS ALGO PEQUEÑAS Y RUIDOS DE VECINOS

2026-03-31 • via Nuitee
S
Susanne • couple • de
8
2026-03-30 • via Nuitee
M
María del Mar • extended_group • es
9
2026-03-28 • via Nuitee
V
Vanessa • family_with_children • es
10
Pros:

Ubicación, limpieza, amabilidad

2026-03-28 • via Nuitee
O
Oleksandr • family_with_children • pt
10
2026-03-28 • via Nuitee