Smartr Madrid Gran Via Apartments

Hotels
9.8 (1539 reviews)
78 Calle de San Bernardo , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Water heater issues
Noise from the street
Maintenance delays

Categories

Cleanliness
9.5
The room was clean; however, there were mentions of dirty sofas and bathrooms in some reviews.
Service
9.99
The Akeah hotel staff at the reception was really helpful; but some issues with check-in timing were reported.
Location
10
The location was frequently praised as excellent, central, and convenient.
Room Quality
9.47
Rooms were mentioned as spacious and comfortable; however, issues with noise and maintenance were reported.
Amenities
9.49
Positive mentions of modern facilities, but some amenities like the TV and lack of cleaning supplies were criticized.
Value for Money
9.97
Good value was noted, especially for location and overall service.
Food and Beverage
10
Breakfast quality was good, but service issues at the location led to some frustration.
Overall Experience
10
Overall positive experience with a few noted issues, indicated by high ratings in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:28

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities: Enjoy free WiFi, a fully equipped kitchen, and air-conditioned units with a range of appliances.

Convenient Location: Situated just 1.2 km from Gran Via and Gran Via Metro Station, our aparthotel is perfect for exploring the vibrant city of Madrid.

Personalized Service: Indulge in a delicious buffet breakfast daily and take advantage of sightseeing tours to discover the nearby attractions.

Book your stay at Smartr Madrid Gran Via Apartments now for an unforgettable experience in Madrid!

Important information:

The property does not have a reception, so check-in takes place online or at the reception of the Akeah Hotel Gran Vía, located at 48 San Bernardo Street. It is open 24 hours a day. The property may request a deposit upon check-in.
Stays longer than 6 days include a free deep cleaning service. Additional cleaning services are available upon request and for an additional fee.
Towels and bed linen are provided.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.8
Based on 1539 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.47
Amenities: 9.49
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
M
Miaozhen • family_with_children • it
6
2026-03-15 • via Nuitee
R
Romero • family_with_children • es
10
2026-03-13 • via Nuitee
G
GEORGIA • extended_group • gr
9
Κεντρικό καθαρό ευρύχωρο
Pros:

Άνετο, καθαρό, κεντρικό. Η επικοινωνία ήταν άμεση και αποτελεσματική. Ζητήσαμε κάτι κα αμέσως το έφεραν. Είμαστε πολύ ευχαριστημένοι

Cons:

Το μόνο μειονέκτημα ήταν πως στην μια κρεββατοκαμαρα δεν υπήρχαν καθόλου έπιπλα εκτός από το κρεββάτι με αποτέλεσμα να μην μπορούμε να ακουμπήσουμε τίποτα. Ευτυχώς πήραμε σκαμπό από το σαλόνι.

2026-03-12 • via Nuitee
V
Viviana prestigiacomo • solo_traveller • it
9
2026-03-10 • via Nuitee
M
Maria • family_with_children • gr
9
Pros:

Great location, fully equipped and renovated. The host let us check in earlier.

Cons:

The couch needs maintenance.

2026-03-10 • via Nuitee
S
Sean • extended_group • ie
10
2026-03-10 • via Nuitee
J
Jie • family_with_children • nl
1
not good for the value
Pros:

the outsourced restaurant

Cons:

The smell coming from the bathroom is unbearable.

2026-03-09 • via Nuitee
P
Pauline • extended_group • es
9
We had a very enjoyable stay celebrating our anniversary. Would recommend and stay again when in Madrid.
Pros:

Location, keyless, friendly helpful reception staff, quiet bedrooms.

Cons:

Nothing really, chipped drinking cups, no drying cloth or coasters for the table.

2026-03-09 • via Nuitee
S
Sergii • couple • es
10
2026-03-08 • via Nuitee
K
Katariina • extended_group • fi
10
5/5
Pros:

Upea asunto ja iso terassi.

Cons:

Ei valitettavaa.

2026-03-07 • via Nuitee
V
VALENTINA GIUDITTA • extended_group • it
7
Top!
Pros:

Un bellissimo appartamento ristrutturato, molto spazioso e dotato di tutto il necessario! Nella calle puoi trovare supermercati e bar. A 10 minuti dalla Gran Via!

Cons:

Purtroppo dal bagno con finestra, come segnalato già da altri clienti, c’era una puzza di fogna fortissima! Questo ha penalizzato la mia valutazione. Letti matrimoniali un po’ piccoli ma era indicato.

2026-03-07 • via Nuitee
D
DimosAgkos • extended_group • gr
8
Pros:

Πολύ καλή τοποθεσία. Κοντά σε στάση μετρό. Κοντά σε εστιατόρια και μπαρ. Το προσωπικό ανταποκρίνονταν γρήγορα στα αιτήματα μας.

Cons:

Στενά κρεβάτια. Το ένα μπάνιο μύριζε άσχημα. Θέρμανση μόνο με aircontition το οποίο όταν το άναβες μύριζε.

2026-03-07 • via Nuitee
Çoban • extended_group • tr
8
2026-03-06 • via Nuitee
A
Ana Maria • couple • cl
3
Podría ser tanto mejor
Pros:

Depto espacioso q podría mejorar con una actualización y mejor limpieza.

Cons:

Faltó limpieza… de verdad: incluso en la ropa de cama
El sofá del living solamente lo usamos para sentarnos y era demos dado incómodo. No imagino q alguien pueda dormir ahí.

2026-03-06 • via Nuitee
F
Fernando • family_with_children • es
9
Pros:

Ubicación perfecta. Apartamento nuevo y personal muy atento para realizar el check in

2026-03-05 • via Nuitee
V
Veronica • family_with_children • es
10
Estancia cómoda para repetir
Pros:

Estaba todo muy limpio, el apartamento era muy cómodo y acogedor y muy bien ubicado. La chica que nos atendió telefónicamente muy amable. Una estancia de 10.

2026-03-05 • via Nuitee
B
Begoña • couple • es
10
Pros:

Muy recomendable

2026-03-04 • via Nuitee
L
Luis Domingo • family_with_children • es
9
Pros:

La situación para nosotros era excepcional. La forma de acceder al apartamento es muy cómoda. Todo estaba nuevo, recién renovado.

Cons:

El acceso al edificio. Se ve que es un edificio viejo pero luego el apartamento te sorprende.

2026-03-04 • via Nuitee
J
Jordan • extended_group • fr
10
Superbe appartement pour découvrir Madrid, nous reviendrons !
Pros:

Tout était parfait ! L’emplacement, l’appartement, la communication avec l’hôte

Cons:

Rien

2026-03-03 • via Nuitee
M
Maria Celeste • extended_group • es
10
Apartamento cómodo y espacioso a 15’ del centro
Pros:

Super espacioso. Buena iluminación. Muy bonito. Incluía varias amenities. El personal fue súper atento en todo momento. Además tenía enfrente dos super mercados y estaba rodeado de sitios en los que poder comer.

2026-03-03 • via Nuitee