Smartr Madrid Gran Via Apartments

Hotels
9.8 (1539 reviews)
78 Calle de San Bernardo , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Water heater issues
Noise from the street
Maintenance delays

Categories

Cleanliness
9.5
The room was clean; however, there were mentions of dirty sofas and bathrooms in some reviews.
Service
9.99
The Akeah hotel staff at the reception was really helpful; but some issues with check-in timing were reported.
Location
10
The location was frequently praised as excellent, central, and convenient.
Room Quality
9.47
Rooms were mentioned as spacious and comfortable; however, issues with noise and maintenance were reported.
Amenities
9.49
Positive mentions of modern facilities, but some amenities like the TV and lack of cleaning supplies were criticized.
Value for Money
9.97
Good value was noted, especially for location and overall service.
Food and Beverage
10
Breakfast quality was good, but service issues at the location led to some frustration.
Overall Experience
10
Overall positive experience with a few noted issues, indicated by high ratings in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:28

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities: Enjoy free WiFi, a fully equipped kitchen, and air-conditioned units with a range of appliances.

Convenient Location: Situated just 1.2 km from Gran Via and Gran Via Metro Station, our aparthotel is perfect for exploring the vibrant city of Madrid.

Personalized Service: Indulge in a delicious buffet breakfast daily and take advantage of sightseeing tours to discover the nearby attractions.

Book your stay at Smartr Madrid Gran Via Apartments now for an unforgettable experience in Madrid!

Important information:

The property does not have a reception, so check-in takes place online or at the reception of the Akeah Hotel Gran Vía, located at 48 San Bernardo Street. It is open 24 hours a day. The property may request a deposit upon check-in.
Stays longer than 6 days include a free deep cleaning service. Additional cleaning services are available upon request and for an additional fee.
Towels and bed linen are provided.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.8
Based on 1539 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.47
Amenities: 9.49
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
E
ELISAVET • extended_group • gr
8
Από τις καλύτερες μες εμπειριες σε κατάλυμα
Pros:

Είχε πάρα πολύ ωραίο design
Τρομερή τοποθεσία

Cons:

Ήταν πάρα πολύ ζεστό

2026-02-12 • via Nuitee
E
Esam • extended_group • kw
8
2026-02-12 • via Nuitee
L
LoL • family_with_children • gb
10
Marvellous stay
Pros:

Staff where excellent, friendly and attentive

Cons:

Nothing

2026-02-12 • via Nuitee
S
samir • extended_group • dz
9
Pros:

TRES CORRECT

2026-02-12 • via Nuitee
J
juan carlos • family_with_children • es
9
Pros:

Limpieza

2026-02-11 • via Nuitee
J
Jezabel • family_with_children • es
10
Pros:

Todo perfecto.

Cons:

Un poco caro para una noche, aunque bien ubicado

2026-02-11 • via Nuitee
V
Viviana Elena • extended_group • it
6
Buona posizione ma struttura da migliorare
Pros:

Posizione, staff, colazione.

Cons:

La poca cura dell’appartamento che presentava diverse parti rovinate o non utilizzabili (ad esempio il divano). Lo staff è stato molto premuroso e disponibile, nonostante si possa comunicare solo ed esclusivamente on line, ma diversi problemi strutturali non potevano essere risolti in poco tempo. Sono rimasta piuttosto delusa da una struttura che in foto sembra molto più moderna, curata ed efficiente. Inoltre, informerei meglio gli ospiti di come funziona il servizio di mezza pensione soprattutto se si soggiorna per più giorni: è previsto un menù fisso, sempre uguale, da cui poter scegliere solo alcuni dei piatti del menu del ristorante. Se si soggiorna per più di due sere rischia di essere un po’ ripetitivo, inoltre non essendo previste delle proposte light (ad esempio insalata o verdure non troppo elaborate), chi ha necessità per salute di mangiare piatti non troppo pesanti, fritti o elaborati, rischia di non trovare un’opzione adatta.

2026-02-11 • via Nuitee
O
Ovidiu • extended_group • ro
10
2026-02-10 • via Nuitee
E
Erdoğmuş • extended_group • tr
9
Keyifli
Pros:

Çok keyifli, tertemiz iskandinav tarzı döşenmiş bir evdi.Tatilimiz boyunca çok keyif aldık.Hiçbirşeye ihtiyacımız olmadı teşekkür ederiz

Cons:

Kapılar kapalı olunca bir koku oluyordu

2026-01-31 • via Nuitee
G
Giota • family_with_children • gr
8
Pros:

Η τοποθεσία του ήταν πιλυ κοντά στα κεντρικά σημεία της πόλης!οι χώροι ήταν άνετοι κ ειχε ολες τις παροχές (πλυντηριο,κουζίνα,πλυντηριο πιατων).Ήταν αρκετά καθαρο!!
Μας υποδέχτηκαν κ με 1 μπουκάλι κρασί για το καλωσόρισμα!Όταν τους χρειαστηκαμε κ επικοινωνησαμε μαζί τους ήταν άμεση η ανταπόκριση τους!!

Cons:

Δυστυχώς υπήρχε μια δυσάρεστη μυρωδιά αποχετευσης στο 1 από τα 2 μπάνια και δεν είχαν εξαερισμό κ το παράθυρο του δεν άνοιγε!!

2026-01-31 • via Nuitee
D
David • family_with_children • es
9
2026-01-30 • via Nuitee
N
Nikos • extended_group • gr
7
Decent stay in a good location
Pros:

Moden design, very good location, very good heating, very spacious

Cons:

Tiny pillows, lots of hair in the floor under beds, rude cleaning stuff

2026-01-30 • via Nuitee
M
Martin • family_with_children • es
10
Pros:

Todo

2026-01-29 • via Nuitee
A
Andrade de Moraes Weintraub • family_with_children • br
9
Pros:

Localização muito boa.

Cons:

A máquina de café do apartamento possibilita usar apenas cápsulas vendidas por eles mesmos pelo valor de 1 euro o café.

2026-01-29 • via Nuitee
F
Fabio • family_with_children • it
10
Consogliatissimo
Pros:

Appartamento probabilmente ristrutturato da poco e ben tenuto e moderno , spazioso , ottima posizione per muoversi

Cons:

Forse solo il rumore che viene dalla strada se si dorme sul divano letto perché le finestre non sigillano a sufficienza

2026-01-29 • via Nuitee
A
Ada • extended_group • al
10
2026-01-26 • via Nuitee
J
Jesús María • family_with_children • es
10
Para Quedarse un Mes
Pros:

Todo, ubicación, instalaciones, comodidad, servicios, un alojamiento de 20 sobre 10. Ojalá volver a repetir.

Cons:

El precio, Madrid es caro.

2026-01-25 • via Nuitee
R.A.M. • extended_group • ar
7
Pros:

La amplitud del apartamento.

Cons:

Llegamos al lugar cuatro adultos y dos niñas.
Nadie nos franqueó la entrada y debimos esperar con las niñas y las maletas en la calle en un día gélido y lluvioso.
Recién conseguimos ingresar 60' después y ocurrió porque dos de nosotros debieron trasladarse a pié unos 700 metros por la empinada calle de San Bernardo en dirección Gran Vía para que un empleado se dignara a entregar los códigos de ingreso, cosa que podría haberse hecho simplemente por vía web.
Poca responsabilidad y ninguna delicadeza una vez que el pago estaba en sus manos.

2026-01-24 • via Nuitee
A
Alessandra • family_with_children • it
6
Pros:

Appartamento grande e posizione

2026-01-24 • via Nuitee
M
MARIA INES • extended_group • es
8
2026-01-24 • via Nuitee