Sheraton Frankfurt Airport Hotel & Conference Center

This is an airport hotel, of course. So prices are expected to be high. But if I rent a room with club level access than I want, well, club access. The Sheraton club seems to be under renovation so I was pointed to the Marriott club near-by which, when I went there in the afternoon, had literally nothing: a bit of dry bread, a few cookies, and a coffee & tea station. Seriously?
Just be honest and refund me the club-level premium upon checkin. I'll understand the occassional need for renovation but screwing me over by pointing me to a (bad) club someplace else isn't cutting it.
The room was, well, a hotel room. Clean and fine but nothing to write home about.

We stayed two nights and found the hotel to be upscale for an airport hotel. The room was clean and staff helpful . we had one minor issue the fridge in our room did not work . Rooms should be 100% ready before guest arrive. We did have breakfest and it was good. We were in aclub room , so having the club lounge was very nice. The location of the hotel is connected to the termial thruogh a covered walkway .. So that was very nice and nice to get to. The local trains are below , so going to center city was easy , with only 4 stops and about 15-20 minutes . We did that one day and enjoed walking around. If I had an overnight stay in frankfurt I would stay here again .

I have stranded here many times and it is a pleasure everytime.

Wonderful hotel, comfortable rooms, definitely have a drink at the bar, the drinks are curated with great care. Located right at the airport with a five minute walk to Terminal A.
Every room has its own style, yet every single one is cozy and luxurious. Breakfast and the food is incredibly good with staff trained to perfection. The sheraton never fails to make you feel like a Queen. Very clean and eventhough the airport is right next door, no sound to keep you up at night.
Check in is always fast and easy. The gym is well equipped.
High value and great atmosphere!
I am looking forward to many more stays in the future.

Very nice service. Especially from Mohammad Al-Abass. Thank you for all your help!

Super good service! I could ask all questions. Mr. Al-Abass was very supportive & I had a very nice modern room!

Sam Tajik went above an beyond to assist me with a missed package sent to a colleague staying at the Marriot. He showed excellent customer service and outstanding response to my request. I am extremely please with the resolution. Thanks again Sam!

An excellent stay in every way. The room was quiet and very comfortable. The staff all very friendly and welcoming. We dined in the Taverne and it was very good. Breakfast was really first class in every way. We would have liked to have stayed longer! Highly recommended.

First disappointed by unfriendly club front desk receptionist turned into deeply satisfied by main front desk staff, Sami Kallouz whom provided a customer-oriented hospitality.

Great hotel….great staff….great location !!!
Mehrnaz is an incredible asset to the team at Sheraton Frankfurt Airport ! She was amazing with our check-in process….and made everything so easy. A most enjoyable stay…..

The hotel was in the airport. 5 minutes away from airline check ins.
The atmosphere was nice and friendly staff. The hotel room was nice but what disappointed me was the lounge. It was paltry. Not much diversity in terms of food or drinks. I would recommend just for one night but if you stay longer, go somewhere else.

Very convenient for a one night stay. Just off the terminal and a quick walk if you can spot the signs. It wasnt easy to find the signs. The lounge was nice and the rooms were decent. Service was average one level upgrade and it was enough for a one night stay.

The Sheraton Frankfurt Airport Hotel is a massive, late-1970s or early-1980s hotel directly connected to Frankfurt Airport’s Terminal 1.

The hotel was divided into two brands around the time of the pandemic. Of the more than 1,000 total rooms in the complex, approximately 700 or 750 operate under the Sheraton brand with the remaining 200 or 250 rooms branded as a Marriott. The Sheraton rooms are the oldest and least updated rooms.

While there were light updates around 2019 or 2020 — such as new carpet, televisions, and wall coverings — the rooms are extremely tired at this point. It’s not just the decor. Electrical and USB outlets are limited. Bathrooms are basic and feel more like a shared bathroom at a school gym or sports club. In the shower, mold or mildew was visible.

Outside of the mold or mildew in the bathroom, the rest of the room was clean. Climate control is adjustable, though cooling the room below 24 degrees Celsius took more than four hours.

Marriott Bonvoy elite status was acknowledged at check-in. However, the Front Desk does not offer a compliant Bonvoy elite welcome gift choice of points, a restaurant breakfast or an amenity. Instead, they only offer points. If you push back, they offer breakfast. When asked about an amenity, a manager said their property doesn’t have to follow the Bonvoy terms and conditions.

Guests with Bonvoy platinum status or higher have access to the club lounge. The lounge is modest in size relative to the number of hotel rooms but offers both evening refreshments and breakfast. The food selection is slightly better than average for a club lounge with the wine selection being superb.

Due to the size of the hotel, there are service struggles. Staff are professional, courteous and seemingly well-intended. However, requests take a long time if they're even fulfilled. There just doesn’t seem to be enough staff for the number of rooms.

The hotel’s primary advantage is its location. Being directly connected to Terminal 1 makes it especially convenient for early-morning departures or late-night arrivals. Travelers who prioritize proximity to the airport and Marriott Bonvoy benefits may find it a practical choice. Those seeking a higher standard and better rooms may prefer hotels located a short distance from the airport.

All things considered, the Sheraton Frankfurt Airport Hotel is an older and rather basic Sheraton with a premium location and a better than average club lounge. My whole guest experience felt more like a budget cruise ship than a four-star hotel.

Another wonderful stay prior to an early departure next morning,
Special thanks to Ehsan at the front desk for his professional and friendly attitude.Good job!

Great location and Perfect service. Ehsah was so nice to send me some stuff needed and help me to get connected to Wifi. Recommend this hotel if you need to stay near the airport.

My stay at the hotel was very pleasant, with comfortable rooms, delicious breakfast and a welcoming atmosphere. I would like to give special thanks to Mr. Mohammad Al-Abass for his kind support and help during the stay. His professionalism, empathy, and willingness to assist made a real difference and were truly appreciated. I would happily recommend this hotel and would love to return in the future!

My experience at the Sheraton Frankfurt airport was excellent. I had significant travel issues.

They helped me with a hotel, great food within the hotel, and even printed out my visa and related documents, I needed to fix my travel issues.

In particular I want to thank Mohammad Agabouss. His communication, front desk assistance, attitude and helpfulness were first class. Thank you, Mohammed.

Laura was very nice and they were very accommodating. Forgot my charger, and they gave me a charge. Friendly staff overall. Igor was also nice. Told me about City Center.

Ehsan was amazing! He helped us figure out any issues we had and even gave us candy! He was very easy going and knew exactly what to do in a timely manner.

Ehsan at the Guest Services desk was very helpful when we needed to connect to the Wi-Fi! He was nice and gave us some chocolates while we waited!

5 out of 5. Want to shout out to Sami Kallouz who really listed to my needs and made sure I had the best experience I could. Pushed the boat out for me, and as a customer… made me feel special.