The Mad Hatter Hotel

Hotels
9 (3169 reviews)
3-7 Stamford St. , London , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inconsistent breakfast service
High price during NYE

Categories

Cleanliness
8.83
Cleaners did a good job, very clean rooms, but some decor could use improvement.
Service
9.3
Most staff were friendly and helpful, although some breakfast staff were less attentive.
Location
9.34
Location was great for the NYE fireworks and close to major sights.
Room Quality
8.79
Comfortable and cozy rooms, though decor could be more unique.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.28
Pricing was high for NYE, but general experience was satisfactory.
Food and Beverage
9.33
Breakfast variety was good, but service and timing of orders need improvement.
Overall Experience
9.3
Overall a nice stay with positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:49

Property Description

Historic Building with Modern Comforts
Experience a stay at The Mad Hatter Hotel, a charming 19th-century building turned into a cozy retreat in the heart of Southwark. Once a hat factory, this historic gem now offers comfortable rooms with free Wi-Fi and essential amenities.

Authentic Dining Experience
Indulge in delicious home-cooked pub dishes at the friendly bar and restaurant on-site. From English classics to specialty pies, savor a range of authentic meals in a warm and inviting atmosphere.

Prime Location for Sightseeing
Located just steps away from the River Thames and the Tate Modern art gallery, and a short walk from London Waterloo Station, our hotel provides easy access to London's top attractions. Don't miss the chance to explore Covent Garden and the London Eye, both within a mile from our doorstep.

Ready to immerse yourself in the charm of The Mad Hatter Hotel? Book your stay now for an unforgettable London experience.

Important information:

For group bookings of 5 rooms or more, the cancellation policy is 2 weeks prior to the arrival date. Bookings canceled outside the cancellation period will be charged in full.

Nonrefundable bookings are room only and breakfast is chargeable all the time.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 12 years old stay for £5.50 per person per night when using an available extra bed.
    People 13 years old and over stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3169 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
S
Sarah • family_with_children • gb
7
Country people in the city.
Pros:

Great staff, great breakfast facilities.

Cons:

Some fixtures need some tlc, wallpaper coming away at the top near the ceiling, mould in grout and silicone around shower screen. Couldn't sleep due to noise on the main road where we were placed. Cars with loud music, people shouting in the street, vans and lorries with flashing light like a disco in our room.

2026-04-10 • via Nuitee
A
Adam • solo_traveller • gb
9
Pros:

Comfortable, clean, great location and lovely staff

2026-04-10 • via Nuitee
N
nathalie lebel • couple • fr
8
Pros:

Charme d’un hôtel ancien mais très bien équipé.
Petit déjeuner au top. Personnel très agréable. Je recommande vivement.

2026-04-08 • via Nuitee
M
Margaret • family_with_children • gb
10
Quirky, exceptional hotel
Pros:

The hotel, the food, the situation.
Breakfast was exceptional.
The pub was so handy to relax at the end of a busy day along with food that was beautifully cooked and tasty.
The situation was excellent. Easy to walk to.many well known places but also so.many stations in a short distance to easily use public transport.
The staff were all lovely and really helpful.
Looking forward to returning

Cons:

Nothing.

2026-04-08 • via Nuitee
E
Ellen • couple • us
8
Good location for reasonable price. Run by a young group for
Cons:

Breakfast service was erratic. Staff was not well trained or supervised.

2026-04-08 • via Nuitee
C
camilla • couple • it
8
2026-04-08 • via Nuitee
H
Heather • family_with_children • gb
8
Excellent place to stay on the South Bank
Pros:

Great location, so close to South Bank and walkable to train station.and theatres, Bus services very close. Room was comfortable, spacious, bright and warm. Shower and bathroom very good. Staff were pleasant and accommodating. Food was ok for evening meals - pub grub, but the breakfast was better, plentiful, nutritious and varied, cooked to order if you wanted it. We'll stay here again when in London, definitely!

Cons:

Nothing. Oh, except there was only one chair in the bedroom, one of us had to sit on the bed!

2026-04-08 • via Nuitee
W
Walmsley • family_with_children • gb
8
Pros:

Great location. Room was a good size with free water, tea and coffee.

2026-04-07 • via Nuitee
C
Cathy • couple • ie
8
A very comfortable well situated hotel.
Pros:

I liked the Mad Hatter Theme & reading about the history of the building Breakfast buffet was very good and the selection of cooked options. Tea,coffee making in the room. Water & milk in the fridge.

Cons:

Décor a bit out dated

2026-04-07 • via Nuitee
P
Paul • extended_group • gb
8
2026-04-05 • via Nuitee
N
Nathan • couple • fr
7
2026-04-04 • via Nuitee
S
sux66 • Couples • Nottingham, Nottinghamshire, England
6
All looks but no substance
Pros:

Friendly staff. Good breakfast. Although the coffee is not fresh brewed and it was cold.
The hot water for the tea tasted of coffee and that was cold too
The pub food was poor. It came 5 mins after ordering.
The hotel states the reception is manned through the night but this is not the case. It closes at 11pm. Therefore if you are later back you get locked out.

2026-04-03 • via Tripadvisor
N
N8559BPchrisi • Couples
10
Fabulous hotel!
Pros:

We had the best time at The Mad Hatter! We were booked in for 6 nights and loved them all. The staff was AMAZING! Super friendly and engaging. All the food was delicious, wonderful variety to suit every taste, and vegetarian/ plant based options. The pub- so nice to have a sweet and lively, but not at all rowdy, pub right downstairs after a busy day out.The bar was well stocked with wine to bourbon to porter. The housekeeping staff was super! The room was really comfortable (larger than I was led to believe central London hotels would be), stocked each day with great coffee and tea and biscuits, great towels and fabulous robes to wrap up in. Thank you Robbie for running such a great hotel, and thank you Luke and Sammy for chatting with us and helping us find our way in your city.
I cannot say enough great things about The Mad Hatter. Terrific location: a block from Black Friars bridge, train station, and underground, three blocks from Southwark Underground station, a block from the walk along the Thames and all there is to do there. We definitely highly recommend it.

2026-04-03 • via Tripadvisor
M
Martina • couple • de
10
Pros:

Perfect location, great staff, nice food!

2026-04-03 • via Nuitee
L
Laura • extended_group • nl
8
2026-03-31 • via Nuitee
I
Ingeborg • solo_traveller • nl
9
Vriendelijk warm je vowkt je er thuis en wordt als gast behandeld.
Pros:

Vriendelijk personeel. Zowel bij de receptie, bar als huishouding. Super lokatie. Alles is schoon maar dan ook echt schoon.ontbijt is dikke prima. Wij komen zeker terug!

2026-03-30 • via Nuitee
S
Sadie • couple • gb
10
2026-03-29 • via Nuitee
F
Fabrizio • couple • it
8
2026-03-28 • via Nuitee
J
Jacobacci • solo_traveller • it
9
2026-03-26 • via Nuitee
L
Lucille • couple • fr
8
2026-03-24 • via Nuitee