Protea Hotel by Marriott Durban Umhlanga

Hotels
•
Marriott
8.6 (110 reviews)
Protea Mall, Cnr Lighthouse and Chartwell Drive, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5614413

listing image 1
Show all photos

Facilities

Newspapers in lobby (surcharge)
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Fantastic rooms
Cons:
Faulty door locks
Lack of food options

Categories

Cleanliness
8.23
No specific mention of cleanliness in reviews.
Service
9.2
Staff were very friendly and accommodating, especially towards elderly guests.
Location
9.24
Hotel is very central to all restaurants and the mall.
Room Quality
8.69
Rooms were fantastic and nice.
Amenities
8.22
Only missing USB ports at the nightstands.
Value for Money
9.18
Overall a very nice hotel experience.
Food and Beverage
7.23
Disappointment with no lunch and dinner offered on Saturday.
Overall Experience
8.8
The overall stay was excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Escape to the stunning Protea Hotel by Marriott Durban Umhlanga, where comfort meets convenience in the heart of Umhlanga.

Exceptional Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Enjoy hassle-free experiences with services like babysitting, gift shops, and 24-hour front desk support, ensuring all your needs are met.

Delicious Dining Options
Savor delightful meals at our Lighthouse restaurant, serving breakfast and other culinary delights, or unwind with a drink at the bar/lounge. With the added convenience of a grocery store on-site, you can easily grab snacks or essentials.

Perfect for Business and Leisure
With 4 versatile meeting rooms, a business center, and tailored tour assistance, we cater to both business travelers and families. Plus, our proximity to the beautiful Umhlanga beaches ensures you’ll have plenty of leisure activities at your fingertips.

Book your stay with us now and experience the best of Umhlanga!

Important information:

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.22
Value for Money: 9.18
Food and Beverage: 7.23
Overall Experience: 8.8
M
Mba • couple • za
10
Good
2026-05-30 • via Nuitee
J
Joel • solo_traveller • mu
7
2026-05-30 • via Nuitee
D
Danielle • couple • za
10
2026-05-29 • via Nuitee
D
David • solo_traveller • za
8
Another happy stay at the Protea hotel Umhlanga.
Pros:

Great hotel with friendly staff.

Cons:

Door stops needed when entering and exiting one room with their luggage. More info with regard to services provide by the hotel in the form of a menu or info brochure.

2026-05-28 • via Nuitee
M
Malusi • solo_traveller • za
10
2026-05-28 • via Nuitee
M
Malusi • family_with_children • za
10
2026-05-28 • via Nuitee
P
Pillay • solo_traveller • za
10
2026-05-28 • via Nuitee
M
Mosiuoa • couple • za
8
2026-05-26 • via Nuitee
G
Gabor • solo_traveller • gb
10
2026-05-26 • via Nuitee
P
Puseletso • family_with_children • ls
10
I had a very lovely stay
Pros:

The specious room that they gave us. And the hospitality of the overall staff

Cons:

The specious room with the kitchenette

2026-05-26 • via Nuitee
A
Adelle • solo_traveller • za
7
2026-05-26 • via Nuitee
N
Nirvana • solo_traveller • za
10
2026-05-25 • via Nuitee
C
Craig • couple • za
7
Very nice considering. Thanks
Pros:

Breakfast, room, Gym, Parking and everything else is good value for money. Just unfortunate that some businesses in close proximity think they have the right to make it unpleasant for everyone else. I really hope they can sort this out as it is getting worse with each visit.

Cons:

I have stayed here on numerous occasions and the night life noise has always been within reason. This time it has become extreme. I will not mention the business name but pumping out monotonous music beats at higher than acceptable levels until after midnight was totally unacceptable and obviously accepted by authorities as is the ridiculous revving of the supercars at the local venues well after midnight, again accepted by authorities. There are a lot of residents in the area too, so I cannot imagine this is going to be acceptable for long before something or someone snaps. Unfortunately I will not stay here again as it is too close to anarchy for some on the businesses which effects everyone else. Sorry for that.

2026-05-25 • via Nuitee
J
James • couple • za
8
2026-05-25 • via Nuitee
R
Retsepile • couple • za
9
2026-05-25 • via Nuitee
B
Basani • couple • za
7
2026-05-24 • via Nuitee
S
Sbusi • solo_traveller • za
8
Pros:

Cleanliness, comfortable beds, beautiful rooms, lovely staff. The breakfast was also okay, still needs improvement.

Cons:

The room had no views. I was disappointed. Not what expected from what I saw in the pictures when I was booking.

2026-05-24 • via Nuitee
G
Grace • solo_traveller • za
9
Pros:

Clean

Cons:

Lack of dinner services

2026-05-24 • via Nuitee
M
Megan • extended_group • za
10
2026-05-23 • via Nuitee
Z
Zanele • extended_group • za
10
2026-05-23 • via Nuitee