Protea Hotel by Marriott Durban Umhlanga

Hotels
•
Marriott
8.6 (110 reviews)
Protea Mall, Cnr Lighthouse and Chartwell Drive, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5614413

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Facilities

Newspapers in lobby (surcharge)
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Fantastic rooms
Cons:
Faulty door locks
Lack of food options

Categories

Cleanliness
8.23
No specific mention of cleanliness in reviews.
Service
9.2
Staff were very friendly and accommodating, especially towards elderly guests.
Location
9.24
Hotel is very central to all restaurants and the mall.
Room Quality
8.69
Rooms were fantastic and nice.
Amenities
8.22
Only missing USB ports at the nightstands.
Value for Money
9.18
Overall a very nice hotel experience.
Food and Beverage
7.23
Disappointment with no lunch and dinner offered on Saturday.
Overall Experience
8.8
The overall stay was excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Escape to the stunning Protea Hotel by Marriott Durban Umhlanga, where comfort meets convenience in the heart of Umhlanga.

Exceptional Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Enjoy hassle-free experiences with services like babysitting, gift shops, and 24-hour front desk support, ensuring all your needs are met.

Delicious Dining Options
Savor delightful meals at our Lighthouse restaurant, serving breakfast and other culinary delights, or unwind with a drink at the bar/lounge. With the added convenience of a grocery store on-site, you can easily grab snacks or essentials.

Perfect for Business and Leisure
With 4 versatile meeting rooms, a business center, and tailored tour assistance, we cater to both business travelers and families. Plus, our proximity to the beautiful Umhlanga beaches ensures you’ll have plenty of leisure activities at your fingertips.

Book your stay with us now and experience the best of Umhlanga!

Important information:

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.22
Value for Money: 9.18
Food and Beverage: 7.23
Overall Experience: 8.8
C
Cilliers • solo_traveller • za
9
Pros:

Location staff help and cleanliness

Cons:

N/A

2026-07-18 • via Nuitee
G
Graham • solo_traveller • au
9
Pros:

Location

Cons:

Noise from the road

2026-07-17 • via Nuitee
D
Dubree • solo_traveller • za
10
2026-07-17 • via Nuitee
C
Christiana • couple • de
9
2026-07-17 • via Nuitee
G
Graham • solo_traveller • au
8
Pros:

Location

Cons:

Noise from the road

2026-07-17 • via Nuitee
O
Oliver • solo_traveller • za
10
2026-07-17 • via Nuitee
A
Ashruf.Sarang • family_with_children • za
10
2026-07-16 • via Nuitee
W
Wenning78 • solo_traveller • za
1
2026-07-16 • via Nuitee
M
Mahabeer • couple • za
10
2026-07-16 • via Nuitee
M
Mohamed • family_with_children • za
9
All good apart from the multiple drivers license scanning.
Pros:

Smooth check in. Clean room.

Cons:

The fact that that I have to present my physical drivers license to the Parking Attendant for scanning every time I entered and departed the parkade. This happened several times a day. So, if you leave and come back 10 times in the morning, you have to present your physical drivers license to the same Attendant who knows you very well by now. This is extremely annoying and frustrating………

2026-07-16 • via Nuitee
A
Asta • solo_traveller • ae
8
Pros:

Good location

Cons:

Soap and shampoo on the same bottle. Shows you are cheap. Also water in bottles was smelling of chemicals - a traveler would prefer to have a bottled water that is really clean

2026-07-16 • via Nuitee
M
masuku • extended_group • za
10
Our stay was perfect at an affordable price.
Pros:

Would have love a bathtub in our room

Cons:

N/A

2026-07-16 • via Nuitee
M
Mahlangu • solo_traveller • za
10
Excellent
Pros:

Clean and friendly staff and always willing to help. Delicious breakfast

2026-07-15 • via Nuitee
J
Joubert • family_with_children • za
2
Cons:

Very noisy rooms. No airport shuttle as shown on Booking.com

2026-07-14 • via Nuitee
M
Moosa • family_with_children • za
10
Was a lovely experience. Dion the night manager was amazing, helpful and super friendly.
Pros:

First time stay and I really enjoyed it.

Cons:

Spacious and beautiful . Staff were amazing . Soon was super helpful and friendly.

2026-07-14 • via Nuitee
L
LUNGELO • couple • za
8
Cons:

Breakfast restaurant had no clean tables, had to wait for refills. I don’t think they had enough staff for the day

2026-07-14 • via Nuitee
N
Nomzamo • solo_traveller • za
9
2026-07-14 • via Nuitee
S
siboniso • solo_traveller • za
10
Pros:

The facility

Cons:

Nothing

2026-07-14 • via Nuitee
P
Prelene • solo_traveller • za
9
2026-07-14 • via Nuitee
S
Silindokuhle • couple • za
10
My stay was amazing
Pros:

Beautiful place
Great location
I liked the view from my room

Cons:

I didn’t like that they don’t have a smart TV so I couldn’t watch anything

2026-07-13 • via Nuitee