Protea Hotel by Marriott Durban Umhlanga

Hotels
•
Marriott
8.6 (110 reviews)
Protea Mall, Cnr Lighthouse and Chartwell Drive, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5614413

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Facilities

Newspapers in lobby (surcharge)
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Fantastic rooms
Cons:
Faulty door locks
Lack of food options

Categories

Cleanliness
8.23
No specific mention of cleanliness in reviews.
Service
9.2
Staff were very friendly and accommodating, especially towards elderly guests.
Location
9.24
Hotel is very central to all restaurants and the mall.
Room Quality
8.69
Rooms were fantastic and nice.
Amenities
8.22
Only missing USB ports at the nightstands.
Value for Money
9.18
Overall a very nice hotel experience.
Food and Beverage
7.23
Disappointment with no lunch and dinner offered on Saturday.
Overall Experience
8.8
The overall stay was excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Escape to the stunning Protea Hotel by Marriott Durban Umhlanga, where comfort meets convenience in the heart of Umhlanga.

Exceptional Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Enjoy hassle-free experiences with services like babysitting, gift shops, and 24-hour front desk support, ensuring all your needs are met.

Delicious Dining Options
Savor delightful meals at our Lighthouse restaurant, serving breakfast and other culinary delights, or unwind with a drink at the bar/lounge. With the added convenience of a grocery store on-site, you can easily grab snacks or essentials.

Perfect for Business and Leisure
With 4 versatile meeting rooms, a business center, and tailored tour assistance, we cater to both business travelers and families. Plus, our proximity to the beautiful Umhlanga beaches ensures you’ll have plenty of leisure activities at your fingertips.

Book your stay with us now and experience the best of Umhlanga!

Important information:

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.22
Value for Money: 9.18
Food and Beverage: 7.23
Overall Experience: 8.8
M
Mwithi • solo_traveller • ke
10
2026-05-15 • via Nuitee
R
ROLAND NAIKER • family_with_children • za
10
2026-05-15 • via Nuitee
P
Padmesh • solo_traveller • za
9
Pros:

All that Hotel had

Cons:

Nothing

2026-05-13 • via Nuitee
A
Arisha • solo_traveller • za
10
2026-05-13 • via Nuitee
D
Douglas • solo_traveller • gb
8
2026-05-12 • via Nuitee
M
Motlagomang Elizabeth • solo_traveller • za
10
2026-05-12 • via Nuitee
T
Travy • solo_traveller • za
10
2026-05-12 • via Nuitee
S
Sanath • extended_group • za
8
2026-05-11 • via Nuitee
M
Mumba • solo_traveller • zm
4
2026-05-11 • via Nuitee
F
Francois • extended_group • za
10
Brilliant
Pros:

It was great as always

Cons:

Location

2026-05-11 • via Nuitee
M
Mumba • solo_traveller • zm
4
Pros:

The location is excellent. The rooms are comfortable. The nearby amenities are exceptional.

Cons:

The staff at the front desk were aggressive and unfriendly. It was very difficult to get to do anything for me.

2026-05-11 • via Nuitee
M
Mbongeni • couple • za
6
2026-05-10 • via Nuitee
Y
Yamkela • extended_group • za
8
2026-05-10 • via Nuitee
Z
Zingcwele • extended_group • za
10
The staff at the reception was so friendly, so kind and so welcoming. The rooms were clean and classy. I will definitely
Pros:

Everything. So clean and classy. Great service and great staff.

Cons:

Nothing.

2026-05-09 • via Nuitee
R
Reza • family_with_children • za
9
2026-05-09 • via Nuitee
V
Vilakazi • solo_traveller • za
10
Pros:

(1) reception they warmly welcome us
(2] Place is very nice and clean

Cons:

(1) breakfast 😋
(2) Service fantastic 👏 👌
(3) people well trained 👏

2026-05-08 • via Nuitee
A
Annette • solo_traveller • na
8
Vibey Place
Pros:

The facility was beautiful

Cons:

Waiting on breakfast

2026-05-07 • via Nuitee
S
Sinclair Lubisi • solo_traveller • za
9
Long Weekend Getaway
Pros:

The location is convenient

Cons:

The fact that parking is not included in the booking fee.

2026-05-07 • via Nuitee
A
Antoinette De Kock • extended_group • za
10
2026-05-07 • via Nuitee
T
Thiren • family_with_children • za
7
Cons:

towels were always short

2026-05-07 • via Nuitee