Hotel Ambasciatori

Hotels
8.2 (1099 reviews)
Via Roma 111 , Palermo , IT
+39 091 616 6881

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Nice view from the terrace
Cons:
Noisy rooms
Breakfast variety lacking
Cleanliness issues

Categories

Cleanliness
7.7
Some reviews indicated issues with cleanliness, such as a mouldy room and sewerage smells.
Service
9.2
Most reviews highlighted the helpful and friendly staff.
Location
9.2
The hotel is well-located near public transport and tourist attractions.
Room Quality
7.7
Rooms varied, with some being spacious while others had issues like noise and small showers.
Amenities
8.2
General amenities were satisfactory, though some areas could improve.
Value for Money
7.7
Some guests felt the breakfast and overall services did not match the price.
Food and Beverage
7.2
Breakfast variety and quality received mixed feedback, with complaints about both.
Overall Experience
8.7
Overall positive sentiment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:51

Property Description

Panoramic Rooftop Terrace and Central Location
Hotel Ambasciatori is a charming retreat in Palermo’s bustling city centre, just steps away from the train station and a short stroll from the port. Enjoy stunning city views from our panoramic rooftop terrace, the perfect spot to unwind after a day of exploring.

Authentic Sicilian Cuisine and Cozy Atmosphere
Indulge in the flavors of Sicily at our on-site restaurant, where local cuisine is served with a modern twist. Experience a warm and inviting ambiance throughout the hotel, complemented by our attentive and friendly staff.

Live Music Events and Convenient Shuttle Service
Immerse yourself in the vibrant cultural scene with our summer music activities, featuring classical and jazz performances. For added convenience, take advantage of our shuttle service to and from Palermo Falcone e Borsellino Airport. Book now for an unforgettable stay at Hotel Ambasciatori.

Important information:

Please note that gluten-free options are at a surcharge.

Please note that the property is located in a restricted traffic area, if arriving by car please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PMO

Location

Guest Reviews

8.2
Based on 1099 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.7
U
Urs • couple • ch
8
2026-09-18 • via Nuitee
P
PATRICE • solo_traveller • fr
8
2026-09-14 • via Nuitee
F
Ferreira • couple • br
6
2026-09-13 • via Nuitee
A
Alexandre • solo_traveller • br
8
Pros:

Bom café da manhã, próximo ao centro histórico

2026-09-12 • via Nuitee
M
McLaughlin • solo_traveller • gb
9
2026-09-10 • via Nuitee
T
Tibor • couple • hu
10
2026-09-10 • via Nuitee
P
paul • family_with_children • au
5
good location but defiantly not a 4-star hotel it's more like 2-3 star
Pros:

The room was quite large

Cons:

The TV was old, Aircon went off as soon as you removed the card from the door so when you return from a day out in the heat the room is hot and you need to then wait for the aircon to cool the room which took over an hour
To top it all off the shower had mold in it

2026-09-07 • via Nuitee
L
Lucia • solo_traveller • sk
10
2026-09-03 • via Nuitee
G
Geoffrey • couple • fr
8
2026-09-02 • via Nuitee
N
Nataliia • family_with_children • ru
5
Pros:

Терраса

Cons:

Это многоквартирный дом. Ресепшн, лобби отсутствуют. Сантехника, душевая все очень старое. Номер очень темный. Не хватало ламп. Жалюзи на окнах не открывались. Завтраки очень скромные.

2026-08-29 • via Nuitee
M
Miriam • solo_traveller • ar
8
2026-08-29 • via Nuitee
M
Mariassunta • solo_traveller • it
10
Pros:

Tutto, è la terza volta che ritorno.
La terrazza è splendida!

2026-08-26 • via Nuitee
S
Simon • solo_traveller • fr
9
2026-08-25 • via Nuitee
T
Tajana • solo_traveller • hr
5
2026-08-24 • via Nuitee
O
O9782HTsophiag • Family
4
Terrible experience
Pros:

If you’re looking for privacy this is not the hotel , we had two rooms - one for my husband and I and one for my daughter ..next to each other on the first floor . Directly outside the room there is a ‘public’ bathroom where anyone visiting the restaurant or from outside is given access . There is no second lock on the inside of the doors , so basically the hotel staff can open your room at any time . One morning I heard a lot of noise coming from the corridor and went to check on my daughter , someone had opened her door and she was sound asleep . The dnd sign was clearly visible on the door . When I approached the front desk , the bald headed man working the shift at the front desk was extremely impolite and rude to me . All I wanted to know why her door was opened and she was sleeping and there were so many members of the public on the floor . He basically said the ‘public’ bathroom was not mine (this was never my query ) only that I wanted to know why her door was opened . No explanation was ever given even though I emailed the hotel immediately. The whole situation felt unsafe tbh. I requested an iron which is standard in a hotel room and was basically told no , so as a traveler you either wear your clothes wrinkled or use their over priced laundry which is open only till 1 pm . Basically the entire experience was extremely disappointing.

2026-08-22 • via Tripadvisor
I
Inmaculada • solo_traveller • es
1
Pros:

Top roof per les vistes i ubicació

Cons:

Atenció de recepció i pèssim esmorzar. En comptegotes posaven les quantitats. A les 8.30 ja no hi havia res x esmorzar. Només pastissos

2026-08-22 • via Nuitee
E
Elisa • couple • us
10
2026-08-22 • via Nuitee
E
Eilis • solo_traveller • ie
6
Pros:

Staff very pleasant . Great location for train / bus or city centre.

Cons:

Via Roma is very noisy ....hard to get sleep . Rooftop bar very popular with non residents hence hotel lift is overly busy in the evening . Rooms need a paint job .

2026-08-22 • via Nuitee
V
veronique • solo_traveller • fr
8
Hotel bien situé au coeur de Palerme pour visiter les magnifiques églises avec un rooftop très agréable
Pros:

Bien situé pour faire les visites à pieds
Grand chambre, beau roof top très agréable pour le petit déjeuner et boire un verre le soir. Il y a la possibilité d’accéder à un un parking payant un peu plus loin.

Cons:

La chambre donnait sur la rue donc un peu bruyante , pas de possibilité pour se garer devant l’hotel pour déposer tranquilement ses bagages. Le parking n’est pas très facile à trouver.

2026-08-20 • via Nuitee
M
MARIA VICTORIA • family_with_children • es
8
2026-08-20 • via Nuitee