Majestic Palace Hotel

Hotels
8.6 (931 reviews)
Via M. Crawford 40 , Sant'Agnello , it

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Beautiful location
Spacious rooms
Lovely gardens
Cons:
Outdated decor
Noise issues
Breakfast quality
Limited amenities in rooms

Categories

Cleanliness
8.15
Some reviews mention the need for room renovations, affecting overall cleanliness perception.
Service
9.15
Most reviews praised the staff for being helpful and accommodating.
Location
9.15
Location mentioned as central and convenient, balancing between accessibility and tranquility.
Room Quality
8.15
Rooms are spacious but some are described as outdated and noisy.
Amenities
8.65
Amenities are decent but mentioned lack of tea/coffee facilities impacted guest comfort.
Value for Money
8.65
Guests felt they received good value for their stay with many praised features.
Food and Beverage
8.15
Breakfast variety was highlighted positively, but some reviews were critical of the breakfast quality.
Overall Experience
8.75
Mixed experiences noted, yet most guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:04

Property Description

Spectacular Views and Tranquil Surroundings
Surrounded by orange trees and lush gardens, Majestic Palace Hotel offers breathtaking views of Mount Vesuvius and the Sorrento area. Enjoy the peaceful ambiance of Sant'Agnello, just moments away from the sea and transportation hubs.

Luxurious Accommodations with Modern Amenities
Indulge in spacious rooms with balconies, offering stunning bay views. Opt for the Deluxe room for an unforgettable experience. Benefit from free WiFi, ensuring you stay connected throughout your stay.

Fine Dining and Relaxation
Unwind by the outdoor swimming pool with a sunbathing terrace, or savor delectable regional cuisine at the Michelin-starred restaurant. Let our attentive staff enhance your experience with their exceptional service.

Book now to experience the charm and elegance of Majestic Palace Hotel.

Important information:

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 931 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
J
Jorge solo_traveller es
8
2026-06-03 via Nuitee
V
Vera solo_traveller gb
9
Pros:

Friendly and helpful staff.
Beautiful hotel. Nice swimming pool and good room facilities.
Superb rooftop bar.

Cons:

Had to request to have our air conditioning set to a more comfortable level.

Did not like diffusers in corridors and lounges.

2026-06-03 via Nuitee
E
Esra family_with_children tr
9
Pros:

Biz 4. kattaki yenilenmiş odada kaldık. Gayet ve temiz ve güzel designe edilmişti. Kızlarımız 1. kattaki odada kaldı. o bölüm henüz yenilenmemişti. Otelin konumu çok güzel. denize yürüyerek gidilebiliyor. Sorento merkeze ise araba ile gidelibiyor. Yürümek için biraz uzun bir mesafe. Merkezde çok sayıda otopark var. park sorunu yaşamadık. Resepsiyondaki çalışanlar çok yardımcı ve güler yüzlüydüler. Otelin portakal ağaçları ile dolu çok güzel bir bahçesi var.

Cons:

Kahvaltısı biraz daha çeşitli olabilirdi. Biraz daha peynir çeşidi olabilirdi. Alacart kahvaltı seceneği vardı ama ücretliydi. Tatlı bölümü harikaydı (kek, kurabiye vb) ama kahvaltıda çok tercih ettiğim bi,r secenk olmadığı için kahvaltı benim için biraz hayalkırıklığı oldu.

2026-06-01 via Nuitee
V
Vicky couple gb
7
Nice hotel with friendly staff and good location.
Pros:

Location and rooftop bar.

Cons:

The breakfast was disappointing with very little fresh fruit, lots of sweet foods and poor bread selection.

2026-05-29 via Nuitee
M
Morgan solo_traveller gb
9
Pros:

Staff was amazing clean hotel pool was lovely food lovely it's was amazing thanks for having us

2026-05-27 via Nuitee
S
Sonya couple ie
10
Excellent hotel- nice to be a little outside busy Sorrento.
Pros:

Overall the stay was excellent- lovely room, excellent facilities, quiet area outside busy Sorrento, fabulous garden and pool area.

2026-05-27 via Nuitee
M
Mary Louise couple ca
10
Pros:

Absolutely stunning! Location wonderful and the staff amazing! The staff were so helpful with booking trips and were so friendly! Food options great!

Cons:

Nothing

2026-05-25 via Nuitee
C
Cyril solo_traveller ie
9
Pros:

Staff exceptional room excellent

Cons:

Location could do with shuttle bus taxis so expensive

2026-05-22 via Nuitee
I
Isaac couple fr
4
Pas aussi majestic que dans le nom
Pros:

Les espaces communs et l’espace piscine sont agréables

Cons:

On a testé deux chambres, les deux étaient mal insonorisées. Le personnel faisait du bruit tot le matin et tard le soir. Les chambres basiques sont vieillottes, la literie inconfortable, très loin des standards d’un 4 étoiles.
On a eu un chambre où la serrure ne fermait pas
Le petit dej n’a rien d’extraordinaire, varie peu et les patisseries sont sèches.
Prix très élevé pour la chambre

2026-05-16 via Nuitee
7
7litrebig solo_traveller gb
8
Decent stay but at this price expected a bit more.
Pros:

Good location, but away from the hustle of Sorrento. 5 mins walk to station and some great local restaurants and bars locally. Overall a pleasant stay with a lovely room.

Cons:

Some of the staff were somewhat officious and surly, however others were extremely pleasant and welcoming - especially the rooftop bar guys.
A confusing and inconsistant pool towel policy was observed with other guests complaining and being charged for fresh towels - seemed a bit off for a hotel charging so much.
Poolside bar service was very slow with drinks being signed for in advance of service and then a 30 minute wait for them to be delivered.
Breakfast service and options pretty poor for a high end hotel - charge extra for poached egg, omlette or some avocado isn't good when breakfast is included (or in this case partly included). Comparable hotels tend to offer freshly prepared to order options at this price level.

2026-05-16 via Nuitee
A
Anne Jorunn couple no
10
2026-05-14 via Nuitee
A
andrew couple gb
10
Beautiful hotel, excellent food and service
2026-05-13 via Nuitee
N
Niamh couple gb
10
2026-05-07 via Nuitee
H
Holly solo_traveller us
10
This place is Majestic!
Pros:

This is a spectacular hotel with modern updated rooms, fabulous balconies and excellent breakfast options every morning. The rooftop bar is absolutely amazing at night!

Cons:

Nothing to not like! There is a noisy rooster in the area if you sleep with your shutters open. 😀

2026-05-06 via Nuitee
S
sean couple ie
10
2026-05-06 via Nuitee
S
Sam couple gb
7
2026-05-06 via Nuitee
K
Kåre couple no
8
Herlig hotell for en grei pris
Pros:

Trimrom, basseng, rolig og fantastisk personale

Cons:

Beliggenhet

2026-05-05 via Nuitee
R
Rebecca couple nz
6
Pros:

The dirty Martini rooftop bar was the highlight and the sweet jars in the afternoon.

Cons:

The walk is an easy flat walk but it is a decent 2km before you get to the centre or turn off to go down to the Marina. So definitely need to be prepared to walk. The beds were hard, but a lot of Europe is like this.

2026-05-01 via Nuitee
G
Gennifer couple gb
9
2026-04-29 via Nuitee
M
Mario solo_traveller ca
7
Un endroit tout de même à recommander car le potentiel est là
Pros:

L’emplacement, la propreté et la courtoisie du personnel

Cons:

Les restaurants, c’est un endroit qui mérite tellement mieux!

Et puis, de ne pas mettre de fer à repasser et une planche dans les chambres est un manque énorme. Nous arrivons de l’étranger, les vêtements sont forcements froissés, il faut quémander pratiquement un steamer (qui ne fait pas grand chose) signer une fiche car on dirait qu’ils ont peur qu’on parte avec. Cet aspect a été particulièrement déplaisant

2026-04-27 via Nuitee