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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Grocery deliveries
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Allergy-free room
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Bicycle-friendly property
Review Highlights
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Property Description
Luxurious Suites with Kitchenettes and Living Rooms
The Executive Hotel Cosmopolitan Toronto offers spacious suites with kitchenettes and living rooms, providing guests with the comfort and convenience of a home away from home.
Fine Dining at Viv Restaurant & Bar
Indulge in a culinary experience at Viv Restaurant & Bar, conveniently located just off the lobby. Enjoy delicious meals and crafted cocktails in a stylish and inviting atmosphere.
Relaxation at SpaZen
Unwind and rejuvenate at the full-service on-site SpaZen, where guests can pamper themselves with a variety of luxurious spa treatments and massages.
Experience luxury and convenience in the heart of downtown Toronto at Executive Hotel Cosmopolitan. Book your stay now for an unforgettable experience.
The booking credit card and cardholder must present valid ID at check-in.
The service fee includes:
• High speed wireless internet, hotel-wide
• In room Keurig coffee and tea
• Use of Fitness Room
• Local phone calls
• Robes and slippers for use in guest room.
Pet Policy (Dogs only): A charge of CAD $25 is applied per night per pet and / or A flat fee of cad $200 is applied for pets staying 8 days or longer.
Please note: The restaurant is closed until further notice and no room service available at this time.
All special requests are subject to availability and additional charges may apply.
A damage deposit of CAD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 business days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
The spa Operating hours are Fri--Sat 10am-6pm and Sun 10am – 5pm
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Spa/wellness center is closed from 2026-01-31 until 2025-11-24
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 13 years old stay for free when using an available extra bed.
People 14 years old and over stay for CAD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The location & price were great. The hotel was very clean and the staff were very friendly & helpful.
Only one of the two elevators were working and the one that worked was very slow, not a big deal really.
La chambre
Le reste : tout est en travaux
La réception est en chantier, un ascenseur sur les deux est HS et l’autre met un temps fou à venir
Le Spa est hors service pour un bon moment
Il n’y a pas de petit déjeuner
On est loin du 4* en ce moment
The rooms themselves were well appointed and OK, although a number of switches did not work Location wise it was OK.
When we arrived check in was an absoliute drama, they try to use an automated check in system which failed and then had to proceed manually which was slow and complicated by the fact the system had partially booked us in automatically. Staff were less than enthusastic around resolvig the is issue.
The main problem arose on our last morning, we were booked in the 22nd floor and went out for breakfast, when we returned to finish packing and leave we were told be reception staff that the lift was broken. Now whilst there were two lifts in the building we were told that one had been out of service for an extended period of time and was subject to an insurance claim. The remaining lift was jammed and whilst they had called a technician they had no idea how long this might take to repair., We had a plane to catch so had to walk up 22 flights of stairs and retrieve our suit cases and then carry these down again.
La proximité dans la ville - la chambre
Accueil en travaux - pas de restaurant - pas de petit dej - pas de spa !
Lots of room. Loved the kitchen, living area. It had a washer and dryer which was so convenient. They refunded the deposit the next day which was fast.
It was under construction in the lobby, front desk. There was construction in the lounge. There was hair in the shower that was not cleaned from the last guest. It was terrible..
Location, view!
Construction :(
The front staff were useless. they tried to appear to be helpful like asking questions but it came off as invasive its like they received cheap training.
the elevators were extremely slow, the renovations in the lobby were inconvenient. the fridges in the room didn't work.
Location , location , location !!! In the heart of downtown ; it’s perfect . The suites are always so cozy . Like a lil home away from home - very comfortable.
Honestly , I stay here often , and I love it . Might I dare say it’s a favourite… but y’all.. the elevator situation . Come onnnnn . 26 floors of a hotel often sold out on any given night … and one elevator ?! I spent soooo much of my stay waiting . It was actually a major inconvenience. Not sure if it’s cuz of the renovations or just maintenance , but it’s been since like November . It’s February, people . Very disappointing . I won’t be returning until that situation is finally handled . No exaggeration, I waited 15 minutes to go down (anytime I left ) and upwards of 20 minutes to get back up to my room . Carving out a half hour iusssst to leave the room is unacceptable. Im not only disappointed, but very surprised yall would allow this type of inconvenience to go on for so long .
The place was amazing, with an incredible view. Everything was perfect. My only regret is not having been able to stay longer!
Everything was great overall. Just a small note: a few basic kitchen items (scissors, knives, bowls) were missing, and the TV didn’t allow access to apps like Netflix or YouTube.
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