Phi Phi Mountain Beach Resort

The pictures just didn’t match the reality. The whole pool/slide area hasn’t been renovated since the building with the paint peeling off and dangerous sharp parts sticking out. The water in the pool looked like it had also been there for at least half a year. Almost no pools were filled to the top. On top of that the receptionist has the audacity to tell us that the pool is opened. There’s also a huge almost empty water storage area right next to it which doesn’t add any plus points to the property. The breakfast was close to 10 Euros but looked and tasted more like it has been on the plates for a few days at least. There was barely any water coming out the showers in the rooms. The reception staff didn’t speak English very well and was not very helpful with getting free. transfers which they include in their offers. Overall just disappointing.

breakfast was pricey compare to the options available

En effet, suite aux événements survenus au Moyen-Orient le 28 février, nous avons été contraints de décaler notre séjour de quelques jours, alors même que celui-ci avait déjà été réglé pour un montant conséquent. Nous avons sollicité l’hôtel afin d’obtenir un geste commercial, même modeste — par exemple l’inclusion du petit déjeuner en compensation des nuits perdues — mais notre demande n’a pas été prise en considération.

Cette absence de flexibilité a été particulièrement regrettable, d’autant plus que notre séjour total s’étendait sur 12 jours.

Par ailleurs, le rapport qualité-prix du petit déjeuner nous a semblé insuffisant : le choix proposé était limité au regard du tarif demandé, ce qui donne une impression de prestation peu équilibrée.

En revanche, nous tenons à souligner plusieurs points positifs :
le personnel est globalement très sympathique et accueillant, la chambre était propre, et les chauffeurs assurant les transferts vers le centre-ville étaient particulièrement agréables et professionnels.

En résumé, le séjour aurait pu être pleinement satisfaisant sans ce manque de considération commerciale de la part du management.

IF YOU HAVE ALREADY BOOKED THIS PLACE, DON'T READ THIS,
IF YOU HAVEN'T THEN READ IT ALL.

I dont do reviews but had too here.


The wimming pool isn't working to start with.

I cant fault the room, we were in the panoramic sea view rooms overlooking the main bay and the view was absolutely spectacular.
But if we hadn't had this room It would have been a disaster. I think there are only eight of them.
if you dont get one of those rooms you are overlooking a massive virtually empty reservoir which overpowers the whole site.
There is no wardrobe or drawers in the room, just some open shelves with a small rail hanging from one of them, with two hangers.

One very annoying thing is, there are no bedside lights, if you have to do anything like turn the aircon up or down you have to use your phone light to see what you are doing or get out of bed to turn on the ceiling lights.
The safe had no batteries so wasn't working, I tried to phone reception but the phone didnt work so i walked down the hill to the reception, I was told that they were waiting for batteries to be delivered to the island.
I went down to the town and bought four from a small shop, so that wasn't true.
In our room, there were two grey towels, we asked if they were beach towels, they said yes, we asked where the bath towels were, they said that they would bring them later, they did, but they don't supply hand towels, and the beach towels disappeared we had no beach towels all week.
There were only 3 very soft pillows between the two of us which were lumpy.
Shuttle buses are ok, one takes .the route to the beach area the other to the town.
The problem is that on occasion they leave early and not the prescribed time, so you get there 7 minutes before they are supposed to pick you up and they've already gone which means an hour's wait, or you walk, trust me, its a killer in the heat and a long way uphill.
They should stick to the timetable.

Sunset restaurant - incredible place with one of the best view we saw around Thailand, but overpriced

1- Up the mountain can only be reached by hotel car. Hotel provides hourly shuttle cars to town but only until 9pm. After 9pm you have to pay 300 THB per room per way and 500 after 2am. I think this is a money grabbing technique because drivers are available 24h and since the hotel can only be reached by car it is only fair the shuttle service should be free of charge at least until midnight as most tourist are still out after 9pm for dinner and fire shows. If you add up the extra costs for the shuttle service to and back from town after 9pm, you might as well put it towards one of the more expensive hotels in town.
2- shower drain was blocked, I reported it on the first day and supposedly someone came whilst we were out to unblock it but it was still blocked so I just didn’t bother to report it again.

Personnel pas.toujours aimable
Vue sur un bassin de retention d eau vide....alors que j avais payé le supplement vue mer.
Pas de serviette et papier toilette ni café

There was a lot of defects in the room.
The shower drain was blocked, the toilet could not be flushed as the handle was broken, the sink in the bathroom was wobbly. The bathroom itself looked like it has not been finished as there was kit stain all over the bathroom.
One of the chair from the balcony broke the minute I sat down.
There was no face towels in the room, and when we asked for it, one of it had a big hole in it.
They did not cleaned the room during our stay , even if we put the sign up for it, and all the supplies we asked to be provided were placed in a plastic bag and left hang on the door handle.
The phone in the room did nit work either, if you need anything, you got no choice, but to go to the reception.
Another thing I did not like, is that the hotel is charging 40baths for 500ml bottle of water (comparing to shops, where you pay 14 baths for 2 liters of the same water) when they know you got no choice but to get the water from them as there are no shops around the hotel, and the town is like 50minutes to 1 hour walk. In the 32 degrees Celsius, I guess the hotel should consider the guests more.

- It’s really far from all activities and town. Even if you have shuttle bus every 1 hour, you have to pay 300 baths after 9pm

- the breakfast. After 9am, no food, just 1 egg was here. Poor value for money…

Es fehlten Möglichkeiten Handtücher aufzuhängen

L'hôtel est situé en montagne et peu pratique pour les personnes à mobilité réduite. IL faut utiliser des navettes à heures fixes pour aller à la ville ou à la plage. Il est difficile de dîner à la ville et de revenir à l'hôtel à temps pour la dernière navette. La piscine est de taille réduite et à proximité de la plage et non de l'hôtel. Il y en a une à l'hôtel mais destinée principalement aux jeunes.