DoubleTree by Hilton Florence Metropole

Hotels
•
Doubletree by Hilton
7.9 (582 reviews)
Via Del Cavallaccio 36 , Florence , IT
+39 055 78711

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good breakfast (often praised)
Shuttle to tram/metro and shuttle service
Clean, modern rooms (many mentions)
Parking available (including free parking mentioned)
Comfortable beds
Friendly/front desk staff
Established brand hotel (reassuring consistency)
Restaurant and bar on site
Cons:
Far from Florence centre / industrial area location
Shuttle limited or not actually provided to airport in some cases
Rooms small for some guests
Shower/tap/AC malfunctions and noisy AC
Occasional rude or unhelpful staff reports
Housekeeping lapses (dirty room, sheets not changed)
Elevators sometimes not functioning
Breakfast quality inconsistent in some reviews

Categories

Cleanliness
7
Mixed reports: several guests mentioned unclean rooms and missed housekeeping (dirty room for two days, sheets not changed), while others described rooms as very clean.
Service
8.9
Generally praised for friendly, helpful front desk and shuttle service; however some guests reported rude or unhelpful staff and poor handling of incidents (fire alarm, AC control).
Location
6
Frequently criticized as being far from Florence centre, in an industrial area; shuttle needed to reach public transport and attractions.
Room Quality
7
Mixed: comfortable beds and modern rooms noted, but issues reported with small rooms, weak showers, malfunctioning taps, and AC problems/noise.
Amenities
8.5
Good amenities such as shuttle to tram/metro, parking, restaurant/bar and pool (unused by some); some functional issues reported (elevators, inconsistent airport shuttle).
Value for Money
8
Mixed perceptions: brand and comfort appeal to many, though some guests felt it was expensive and wished it were cheaper.
Food and Beverage
8.9
Breakfast frequently praised as very good or excellent by several guests, though a few reviews described weak or depleted buffet items.
Overall Experience
8.9
Overall positive modern hotel experience with strong points (staff, breakfast, amenities) but marred for some by location, housekeeping lapses and occasional facility/staff issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Rooms and Wellness Area
Experience spacious rooms with wood floors and marble bathrooms at the Hilton Florence Metropole. Relax in the wellness area with a 24-hour gym to unwind after a day of exploring Florence.

Delicious Dining Options
Indulge in buffet-style breakfast at the hotel's restaurant offering Florentine dishes and international cuisine. Enjoy snacks and drinks at the indoor cocktail bar, perfect for a relaxing evening after a day of sightseeing.

Convenient Location
Located just 2 km from the A1 motorway exit, the Hilton Florence Metropole is a convenient 10-minute drive from San Donato Park and Florence Peretola Airport. Book now to experience luxury and convenience in the heart of Florence.

Important information:

The shuttle is a 34-seater bus. Reservations for this service is required at least 1 day prior to arrival. The hotel is not responsible for any changes or cancelations of this shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

7.9
Based on 582 reviews
Cleanliness: 7
Service: 8.9
Location: 6
Room Quality: 7
Amenities: 8.5
Value for Money: 8
Food and Beverage: 8.9
Overall Experience: 8.9
Y
Yume • solo_traveller • jp
10
2026-11-03 • via Nuitee
A
Andreea • extended_group • ro
10
2026-11-02 • via Nuitee
M
Massimiliano • solo_traveller • it
10
2026-11-02 • via Nuitee
M
Malgorzata • couple • pl
8
2026-11-02 • via Nuitee
C
Cristina • couple • it
10
2026-11-01 • via Nuitee
J
Jeyhun • solo_traveller • az
6
2026-11-01 • via Nuitee
A
Andrea • solo_traveller • it
9
Da tener presente per un'altra visita a Firenze
Pros:

Personale gentilissimo e disponibile a soddisfare le mie richieste. Mi è stata assegnata una camera all'angolo del 10° piano, stupenda, molto luminosa e spaziosa, vista panoramica sulla città attraverso due finestre ad angolo. Ottima colazione. Molto spazioso il garage con facile accesso.

Cons:

La pulizia della camera, in particolar modo del bagno, erano presenti molte macchie sul pavimento e sul piano del lavabo.

2026-11-01 • via Nuitee
J
Jude • solo_traveller • gb
8
2026-10-31 • via Nuitee
S
Stella • extended_group • gb
9
Beautiful stay
Pros:

Breakfast was very good, l enjoyed my stay
The shuttle bus to the city, where you can join public transport was excellent.

2026-10-28 • via Nuitee
A
Andrea • couple • it
9
2026-10-27 • via Nuitee
A
Amit • couple • gb
6
Pros:

Clean and modern

Cons:

Location from central Florence and it overall surroundings . It’s more of an industrial area . You cannot take a leisurely walk in the area . The advertising is misleading to suggest it’s close to Florence centre

2026-10-27 • via Nuitee
R
Richard • solo_traveller • gb
7
2026-10-26 • via Nuitee
C
Caroline • couple • fr
10
2026-10-25 • via Nuitee
M
Mookerjee • solo_traveller • in
7
2026-10-23 • via Nuitee
B
Beba B. • couple • rs
2
Pros:

Parking spot.

Cons:

Rooms are small, hotel bar is not good, the shower is dysfunctional, elevators are often not functioning...

2026-10-22 • via Nuitee
M
Migmar • couple • py
9
Eu voltaria
Cons:

Cama perfeita

2026-10-14 • via Nuitee
H
hernán diego • couple • ar
10
2026-10-14 • via Nuitee
C
cristina • solo_traveller • ch
9
2026-10-13 • via Nuitee
H
Houber Itzhak • family_with_children • il
9
2026-10-13 • via Nuitee
W
Wilfredo • couple • pr
9
Pros:

The property is excellent, the location is a little far from the principal attractions.

Cons:

The location

2026-10-13 • via Nuitee