DoubleTree by Hilton Florence Metropole

Hotels
Doubletree by Hilton
8.1 (596 reviews)
Via Del Cavallaccio 36 , Florence , it

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Weak breakfast offerings
Location may be inconvenient for some

Categories

Cleanliness
8.18
Guests commented on clean rooms but some found rooms a bit noisy.
Service
9.15
The staff was generally described as kind and helpful.
Location
7.69
Some reviews noted the location was a bit far from the city center.
Room Quality
8.14
Rooms were described as comfortable with some issues reported on amenities.
Amenities
7.67
Lack of a swimming pool and fitness room noted as negative points.
Value for Money
8.13
Mixed reviews on value, with some feeling it did not meet expectations.
Food and Beverage
7.18
Breakfast was often criticized; some found the menu limited.
Overall Experience
8.65
Many guests expressed satisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:20

Property Description

Luxurious Rooms and Wellness Area
Experience spacious rooms with wood floors and marble bathrooms at the Hilton Florence Metropole. Relax in the wellness area with a 24-hour gym to unwind after a day of exploring Florence.

Delicious Dining Options
Indulge in buffet-style breakfast at the hotel's restaurant offering Florentine dishes and international cuisine. Enjoy snacks and drinks at the indoor cocktail bar, perfect for a relaxing evening after a day of sightseeing.

Convenient Location
Located just 2 km from the A1 motorway exit, the Hilton Florence Metropole is a convenient 10-minute drive from San Donato Park and Florence Peretola Airport. Book now to experience luxury and convenience in the heart of Florence.

Important information:

The shuttle is a 34-seater bus. Reservations for this service is required at least 1 day prior to arrival. The hotel is not responsible for any changes or cancelations of this shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 596 reviews
Cleanliness: 8.18
Service: 9.15
Location: 7.69
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.65
D
Derviş couple tr
8
2026-05-09 via Nuitee
D
Duane couple us
10
Slept soundly highly recommend
Pros:

We arrived very late at night due to several air delays and they had a lovely room for us.

Cons:

We didn't stay long enough

2026-05-07 via Nuitee
P
Panzieri couple it
7
2026-05-06 via Nuitee
S
Scquizzato couple it
10
2026-05-04 via Nuitee
M
MOHAMED couple ca
9
2026-05-03 via Nuitee
J
Jonathan couple us
7
2026-05-03 via Nuitee
A
Arsen couple be
7
Cons:

Open bathroom, impossible to get proper privacy

2026-05-01 via Nuitee
T
Takehito solo_traveller fr
9
2026-05-01 via Nuitee
C
Claudio family_with_children it
8
2026-04-24 via Nuitee
B
Bruna couple it
10
2026-04-19 via Nuitee
A
Altynay couple kz
8
2026-04-19 via Nuitee
S
Sascha solo_traveller de
7
2026-04-17 via Nuitee
F
Ferrari couple br
9
Ótimo custo benefício.
Pros:

Limpeza!

Cons:

—-

2026-04-16 via Nuitee
2
276sahara Solo travel London, England
10
Wonderful staff
Pros:

The staff all are amazing and welcoming. Special thanks to GianPaolo and Luca from reception and Queen from housekeeping.. also shuttle drive Giovalli - thank you all you made my stay delightful

2026-04-14 via Tripadvisor
3
394murtazah Family
10
Above and Beyond Service from Bianca
Pros:

I would like to recognize Bianca at the DoubleTree by Hilton Florence for her outstanding service during our check-in. She was exceptionally professional, welcoming, and attentive from the moment we arrived.

Bianca took the time to ensure everything was handled smoothly, answered all of our questions with patience, and made us feel genuinely valued as guests. Her positive attitude and attention to detail truly elevated our experience, especially while traveling with family.

It’s rare to come across someone who combines efficiency with such a warm and personable approach. Bianca is a true asset to the team, and her level of service absolutely deserves recognition. I sincerely hope she is acknowledged for the excellent work she does.

2026-04-14 via Tripadvisor
T
Tedi couple de
9
Pros:

Very good Hotel with swimming pool and friendly staff! The breakfast was exquisite.

Cons:

Unfortunately it is located outside the city and reachable only by taxi.

2026-04-14 via Nuitee
A
Alessio solo_traveller it
10
2026-04-14 via Nuitee
P
petiaw2024 Friends getaway
10
The most warm hospitality in the Florence city!
Pros:

We had an amazing stay at the hotel and truly felt taken care of from start to finish. Highly recommend!

A special thank you to Alessandro Mateo for taking care about all requests from our side, and Bianca for the warm and seamless check-in experience—they made us feel welcome right away.

A heartfelt mention also goes to Giovanni, the most careful and professional driver, who made every journey smooth and comfortable.

Thank you all for your kindness and outstanding service—we can’t wait to come back!

2026-04-13 via Tripadvisor
1
16fawaza Couples
10
Good
Pros:

Great staff / carola and luca 👍🏻

2026-04-11 via Tripadvisor
B
Botti couple it
8
Pros:

Colazione abbondante ed internazionale. Staff disponibile e molto cortese

Cons:

Tutto perfetto

2026-04-09 via Nuitee