Hotel Parque Tropical

Hotels
8.9 (358 reviews)
Avenida de Italia, 1 , Playa del Ingles , ES
+34 928 77 40 12
[email protected]

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Children allowed
Pets allowed

Facilities

WiFi available
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Abundant, varied buffet
Lush tropical gardens/vegetation
Beachfront / excellent location
Clean, spacious rooms
Family- and pet-friendly
Early check-in / no hidden costs
Pools and activities
Cons:
Dinner repetitive or inconsistent quality
Smoking allowed in dining areas (annoying for non-smokers)
Too-hard mattresses and poor pillows
Rooms can be noisy and light, some AC failures
Pool temperature high and shortage of sunbeds
Garden ponds poorly maintained in places
Dinner service timing/food cleared early

Categories

Cleanliness
9.2
Multiple reviews praise cleanliness ('La limpieza', 'Sehr sauber') though some mention poorly maintained garden ponds; overall clean rooms and public areas.
Service
9.4
Consistently excellent, attentive staff noted across reviews (early check-in without cost, named staff praised, friendly reception and buffet team), with isolated service-related issues (e.g., smoking enforcement).
Location
9.2
Strong positive mentions: beachfront, oceanfront, right by a small shopping center, recommended swimming spots; highly convenient for beach and local amenities.
Room Quality
8.4
Rooms are described as spacious and generally comfortable/clean, but there are repeated issues: too-hard mattresses, lack of proper pillows, some noisy/light rooms, occasional AC failures and unmet requests for adjacent adapted rooms.
Amenities
8.7
Good amenities: pool(s), gardens, activities, shows and on-site buffet; some negatives reported (pool access for disabled, pool temperature, shortage of sunbeds, gardens under-staffed).
Value for Money
8.8
Generally perceived as good value (no hidden costs, early check-in), though some guests expected slightly higher buffet quality for a 4-star property.
Food and Beverage
8.3
Buffet frequently praised for variety and quantity and some excellent staff service at the plancha, but criticisms include repetitive dinner options, German-style dinners not to all tastes, occasional low-quality breakfasts and early clearing of dinner service.
Overall Experience
9.2
Overall very positive guest experience: many enthusiastic recommendations ('Excelente!! Para repetir!!', 'Genial!!!', 'Erholsamer Urlaub') emphasizing the ambience, staff and location, with some specific service and food caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 14:49

Property Description

Four-star hotel on the beachfront in Playa del Inglés, Gran Canaria, set in more than 10,000 square metres of tropical gardens with over 200 varieties of plants, in Canary Islands colonial style. Luxurious Accommodations: Enjoy spacious rooms with flat-screen TVs and private balconies overlooking lush gardens. Endless Entertainment: From sports activities like tennis and minigolf to nightly shows and a variety of dining options, there's something for everyone.

Important information:

Please note that dogs up to 7 kg are allowed upon request and carry a EUR 12 surcharge.

Please note there is a dresscode for dinner. Gentlemen are required to wear long trousers for dinner.

Children are considered to be 12 years or younger. Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Internet

    Internet services are available.

  • Smoking

    A designated smoking area is available.

See all policies

Location

Guest Reviews

8.9
Based on 358 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.2
Room Quality: 8.4
Amenities: 8.7
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.2
R
Robert • solo_traveller • de
6
2026-10-25 • via Nuitee
L
Lillemor • couple • se
8
Pros:

Hotellets område,mycke grönska o blommor

Cons:

Badvakterna höll ingen ordning,enligt poolreglerna

2026-10-22 • via Nuitee
A
Aivo • couple • ee
10
2026-10-19 • via Nuitee
T
Ton • couple • es
10
Pros:

Het eten

Cons:

Te kort entertainment tot 22:00 uur

2026-10-18 • via Nuitee
J
Johanna Vanessa • couple • es
9
Hermoso lugar para alojarse
Pros:

El hotel es súper bonito muy buena ubicación y personal súper amable

Cons:

Mejoraría la ropa de cama es muy antigua

2026-10-13 • via Nuitee
G
Gabriele • couple • it
10
Fantastico resort
Pros:

Ottimo hotel!
Struttura fantastica arricchita da un giardino stupendo e ben curato e da una piscina veramente molto bella.
Personale tutto eccellente e gentile, dalla reception al bar.
Ottima la colazione così come la cena, con una varietà incredibile di piatti.
Camera molto ad noia con vista sul giardino sulla piscina e sul mare.
Il mare è a due passi dalla struttura,
Facile trovare parcheggio, interessante la palestra.
Ottimo rapporto qualità prezzo.

Cons:

Nulla

2026-10-12 • via Nuitee
A
Andres Alejandro • couple • es
10
2026-10-07 • via Nuitee
M
MEYER • couple • es
9
Excelente!! Para repetir!!
Pros:

Me encantó el ambiente familiar tranquilo.
La vegetación en el medio del desierto, increíble
La hospitalidad
La comida, tanto en calidad como en cantidad
La limpieza
El buen clima laboral entre todos los empleados
Que pude ir con mi pequeña mascota

2026-09-17 • via Nuitee
M
matthew • solo_traveller • gb
10
Pros:

The hotel staff checked us in 3 hours earlier without any costs. Gave me trousers for dinner, and didn't have any hidden costs and everything was perfect.

Cons:

NA

2026-09-16 • via Nuitee
A
Antonio • solo_traveller • it
7
Pros:

Staff gentilissimo, stanze ampie e pulite . Colazione ottima ma la cena è sempre su standard cucina germanica. Clientela per la maggior parte tedesca .

Cons:

Lo staff consente fumare anche negli spazi adibiti al pranzo il che dà molto fastidio a chi mangia e chi non fuma. Se non fumate state alla larga.

2026-09-13 • via Nuitee
H
Hervé • solo_traveller • fr
10
Pros:

Accueil, bord de l'océan, personnel aux petits soins , jardin exceptionnel , buffets variés, piscine , même les chats sont adorables !

Cons:

Rien

2026-09-13 • via Nuitee
A
Ana Isabel • solo_traveller • es
10
Genial!!!
Pros:

Me gustó todo, un hotel , a pesar que hay muchos alemanes , muy tranquilo , con familias, parejas ..... Un trato excepcional , buffet que tenía de todo , la playa a un paso , justo en frente del hotel hay un pequeño centro comercial donde hay para tomar algo y comer si se quiere , eso sí, siempre enfocado a los extranjeros como es habitual en estos sitios de turismo

Cons:

Lo único, por decir algo ,que no me gustó , es que en las cenas ,los horarios son para extranjeros , el último turno es de ocho a media a nueve y media ,pero , a las nueve y cuarto empiezan a recoger , sintiéndote como presionado a cenar rápido , incluso uno de los días a las nueve y cinco ,ya empezaron a guardar la comida , es lo único que puedo decir negativo de este hotel

2026-09-11 • via Nuitee
L
Lloyd • couple • es
9
2026-09-10 • via Nuitee
S
Sergio • couple • es
7
2026-09-09 • via Nuitee
C
Carla • family_with_children • es
7
BIEN
Pros:

Las actuaciones y actividades, las habitaciones eran amplias y cómodas, el personal era muy amable y la comida estaba muy bien

Cons:

Solicitamos dos habitaciones, una habitación adaptada y juntas, no pudieron cumplir ninguna. También era complicado el acceso a la piscina para una persona con discapacidad física

2026-09-08 • via Nuitee
P
Proseccoline • solo_traveller • at
9
Pros:

Sehr sauber, gepflegt und ruhig. Überaus freundliches Personal dass sich sehr freut, wenn es mit dem Gast spanisch sprechen kann...Frühstück reichhaltig, gute Lage. Empfehlung: Baden/Schwimmen im Meer-Traumwellen am Strand rechts vom Einkaufscenter

Cons:

Jammern auf hohem Niveau: Frühstücksbuffet-mir wäre mehr Qualität als Quantität lieber gewesen

2026-09-06 • via Nuitee
E
ELENA • family_with_children • es
8
2026-09-05 • via Nuitee
C
Cristina • solo_traveller • es
7
2026-09-04 • via Nuitee
W
Wojtek Biedrowski • solo_traveller • pl
6
Cons:

- Air condition didnt work
- Veery low quality breakfasts

2026-09-01 • via Nuitee
A
Antonio • solo_traveller • es
9
2026-08-28 • via Nuitee